Aleksandar T.
Global Process Manager (fractional)
Experience
Jun 2025 - Present
6 monthsWieselburg, Austria
Global Process Manager (fractional)
ZKW Group – BRIGHT MINDS, BRIGHT LIGHTS
- Design and map cross-functional processes on Group level
- Maintain the Group process landscape
- Support process owners in identifying improvement opportunities
- Run the company's process manager community
Feb 2024 - Dec 2024
11 monthsBerlin, Germany
CX PMO Lead (interim)
Parloa GmbH
- Leading projects and process improvement for the Customer Experience team
- Selecting and onboarding an outsourcing vendor for 24/7 customer support, allowing the company to open up US and other Enterprise customers
- Purchasing and implementing Zendesk, enabling the customer support team to a 99% CSAT and 100% on-time response
- Redesign of the company OKR process (co-lead), as well as running the OKR process for the CX team
- Redesign & documentation of the sales scoping process
Feb 2021 - Jan 2024
3 yearsBerlin, Germany
Team Lead Process and Program Management
Productsup GmbH
- Leading a team of three that manages cross-functional and company-wide strategic projects, as well as continuous improvement of the company
- Working with the CEO and COO on the operations bones of the company to design and run vital management infrastructure - KPI dashboards, Quarterly business reviews, goal setting through Objectives and key results (OKR)
- Managing the post-merger integration project after the company's first acquisition, World of Content, leading to a 30% revenue increase at the end of year 1
- Redesigning the quote-to-cash process to reduce overdue payments by 30%
- Redesigning the sales process to improve time to quote by 50%
- Redesigning the client onboarding process to improve time to value by 35%
- Purchasing and implemention of a number of software solutions to improve internal processes
Sep 2019 - Feb 2021
1 year 6 monthsBerlin, Germany
Strategy and Operations Manager
N26 Operations GmbH
- Running cross-functional strategic projects with a significant regulatory or financial impact for the company
- Managing a transformational project in the anti-financial crime department that delivered a team reorganization, saving 30% of costs and alleviating compliance concerns
- Managing the implementation of a company-wide process landscape complete process documentation addressing regulatory findings
Mar 2018 - Sep 2019
1 year 7 monthsBerlin, Germany
Business Improvement Manager
Zalando SE
- Helping teams redesign and eliminate waste from their processes to lead both top- and bottom-line improvements
May 2015 - Feb 2018
2 years 10 monthsSofia, Bulgaria
Senior Process Specialist & Team Leader
Lufthansa Technik
- Leading a team of 5-9 process specialists in improving processes on the shop floor as well as in administration
Summary
With over 10 years of experience in managing processes, projects and programs, I'm an expert at quickly understanding a company's pain points, documenting processes, identifying areas for improvement, and leading the projects and programs necessary for implementation.
I excel at working collaboratively with the process knowledge holders, and my people management skills lend themselves well to leading big project teams even without hierarchical authority.
I am also the manager and only employee at NB Tactical Consulting - my own consulting practice with which I aim to help IT scale-ups professionalize and get ready for growth.
Languages
Bulgarian
NativeEnglish
AdvancedGerman
ElementaryEducation
Oct 2024 - Present
Sofia University St. Kliment Ohridski
MBA Strategic Management · Strategic Management · Sofia, Bulgaria
Oct 2005 - Jun 2011
Sofia University St. Kliment Ohridski
Bachelor of Arts · English Philology · Sofia, Bulgaria
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