Nuray Fevzi
Customer Service Representative
Erfahrungen
Mai 2023 - Nov. 2023
7 Monaten Sofia, Bulgarien
Customer Service Representative
Telus International
- Handle and resolve customer complaints/queries
- Respond to inbound/outbound phone calls, messaging, and chat channels
- Research information and troubleshoot problems
- Recognize product and process issues
- Submit reports and feedback
- Maintain accuracy and security of customer information on the system
Dez. 2021 - Apr. 2022
5 Monaten Garbsen, Deutschland
Team Leader
OMS Inventuren GmbH
- Coordination, leadership, and promotion of the team
- Supervision of series material, merchandise, and spare parts
- Ensuring a high level of delivery service and the timely availability of goods
- Management of escalations
- Inventory management
- Ensuring profitability
- Monitoring and control of operational target achievements
- Scheduling support in internal meetings
Okt. 2018 - Jan. 2022
3 Jahren 4 Monaten Frankfurt am Main, Deutschland
Technical Accounting Clerk
N&F GmbH Company
- Maintain accurate financial records by recording transactions, updating ledgers, and verifying the accuracy of data
- Prepare financial reports by collecting, analyzing, and summarizing financial data and trends
- Reconcile accounts by comparing transactions to source documents and resolving discrepancies
- Assist with month-end and year-end close processes by preparing journal entries and reconciling accounts
- Ensure compliance with accounting standards, laws, and regulations
- Respond to internal and external inquiries regarding financial transactions and reports
- Identify and recommend process improvements to increase efficiency and accuracy of accounting processes
- Assist with the preparation of budgets and forecasts
- Support the audit process by providing documentation and answering questions from auditors
- Perform other accounting-related tasks as assigned by management.
Okt. 2017 - Sept. 2018
1 Jahr Varna, Bulgarien
Invoice Clerk
ECOL Logistics Bulgaria Ltd.
- Ongoing accounting of primary accounting documents
- Organization and implementation of accounting in accordance with the company's accounting principles and accounting standards
- Preparation of accounting reports and statements
- Bookkeeping of primary and secondary accounting documents
- Account closure
- Preparation of interim and annual financial reports
- Business communication with customers
- Monthly tracking and analysis of balance on supplier accounts, paid and unpaid invoices
- Tracking of payments, receivables, and liabilities to counterparties and customers
- Track and update estimates with related parties
März 2016 - Jan. 2017
11 Monaten Varna, Bulgarien
Technical Assistant
MiMo 96 Ltd.
- Manage documentation and all activities related to reports and primary accounting records
- Process management of goods and services
- Auto parts sales and customer service.
Sept. 2015 - Bis heute
9 Jahren 10 Monaten Varna, Bulgarien
Bachelor of Finance
University of Economics Varna
März 2014 - Juni 2015
1 Jahr 4 Monaten Varna, Bulgarien
Manager
Raialand Ltd.
- Trade and sale of children's items
- Human resource management.
Sept. 2005 - Mai 2010
4 Jahren 9 Monaten Varna, Bulgarien
High School Diploma
Vocational School for Tourism – Asen Zlatarov
Sprachen
Bulgarisch
Muttersprache
Türkisch
Muttersprache
Deutsch
Verhandlungssicher
Englisch
Fortgeschritten
Ausbildung
Okt. 2015 - Bis heute
University of Economics Varna
Finance · Varna, Bulgarien
Okt. 2005 - Mai 2010
Vocational School for Tourism – Asen Zlatarov
High School Diploma · Varna, Bulgarien
Zertifikate & Bescheinigungen
Driving Licence AM
Driving Licence B
Driving Licence B1
Driving Licence BE
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