Nuray Fevzi

Customer Service Representative

Varna, Bulgarien

Erfahrungen

Mai 2023 - Nov. 2023
7 Monaten
Sofia, Bulgarien

Customer Service Representative

Telus International

  • Handle and resolve customer complaints/queries
  • Respond to inbound/outbound phone calls, messaging, and chat channels
  • Research information and troubleshoot problems
  • Recognize product and process issues
  • Submit reports and feedback
  • Maintain accuracy and security of customer information on the system
Dez. 2021 - Apr. 2022
5 Monaten
Garbsen, Deutschland

Team Leader

OMS Inventuren GmbH

  • Coordination, leadership, and promotion of the team
  • Supervision of series material, merchandise, and spare parts
  • Ensuring a high level of delivery service and the timely availability of goods
  • Management of escalations
  • Inventory management
  • Ensuring profitability
  • Monitoring and control of operational target achievements
  • Scheduling support in internal meetings
Okt. 2018 - Jan. 2022
3 Jahren 4 Monaten
Frankfurt am Main, Deutschland

Technical Accounting Clerk

N&F GmbH Company

  • Maintain accurate financial records by recording transactions, updating ledgers, and verifying the accuracy of data
  • Prepare financial reports by collecting, analyzing, and summarizing financial data and trends
  • Reconcile accounts by comparing transactions to source documents and resolving discrepancies
  • Assist with month-end and year-end close processes by preparing journal entries and reconciling accounts
  • Ensure compliance with accounting standards, laws, and regulations
  • Respond to internal and external inquiries regarding financial transactions and reports
  • Identify and recommend process improvements to increase efficiency and accuracy of accounting processes
  • Assist with the preparation of budgets and forecasts
  • Support the audit process by providing documentation and answering questions from auditors
  • Perform other accounting-related tasks as assigned by management.
Okt. 2017 - Sept. 2018
1 Jahr
Varna, Bulgarien

Invoice Clerk

ECOL Logistics Bulgaria Ltd.

  • Ongoing accounting of primary accounting documents
  • Organization and implementation of accounting in accordance with the company's accounting principles and accounting standards
  • Preparation of accounting reports and statements
  • Bookkeeping of primary and secondary accounting documents
  • Account closure
  • Preparation of interim and annual financial reports
  • Business communication with customers
  • Monthly tracking and analysis of balance on supplier accounts, paid and unpaid invoices
  • Tracking of payments, receivables, and liabilities to counterparties and customers
  • Track and update estimates with related parties
März 2016 - Jan. 2017
11 Monaten
Varna, Bulgarien

Technical Assistant

MiMo 96 Ltd.

  • Manage documentation and all activities related to reports and primary accounting records
  • Process management of goods and services
  • Auto parts sales and customer service.
Sept. 2015 - Bis heute
9 Jahren 10 Monaten
Varna, Bulgarien

Bachelor of Finance

University of Economics Varna

März 2014 - Juni 2015
1 Jahr 4 Monaten
Varna, Bulgarien

Manager

Raialand Ltd.

  • Trade and sale of children's items
  • Human resource management.
Sept. 2005 - Mai 2010
4 Jahren 9 Monaten
Varna, Bulgarien

High School Diploma

Vocational School for Tourism – Asen Zlatarov

Sprachen

Bulgarisch
Muttersprache
Türkisch
Muttersprache
Deutsch
Verhandlungssicher
Englisch
Fortgeschritten

Ausbildung

Okt. 2015 - Bis heute

University of Economics Varna

Finance · Varna, Bulgarien

Okt. 2005 - Mai 2010

Vocational School for Tourism – Asen Zlatarov

High School Diploma · Varna, Bulgarien

Zertifikate & Bescheinigungen

Driving Licence AM

Driving Licence B

Driving Licence B1

Driving Licence BE