Recommended expert
Zahra Daniali
Data & Process Analyst in Healthcare
Experience
Mar 2018 - Aug 2021
3 years 6 monthsTehran, Iran, Islamic Republic of
Data & Process Analyst in Healthcare
Ministry of Health and Medical Education
- Optimized the patient journey through big data analysis and cross-functional collaboration
- Regionalized NICU centers with 86% coverage using mathematical models
- Developed patient flow and geoprocess models with Python and ArcGIS, yielding an 18% efficiency gain
- Simulated bed utilization to optimize occupancy and reduce wait times using Rockwell Arena
- Built analytical dashboards in collaboration with clinical experts
- Implemented machine learning algorithms for birth predictions and cross-functional prescription analysis
Sep 2016 - Aug 2021
5 yearsTehran, Iran, Islamic Republic of
Business Process Analyst
Nabsteel Industrial Group
- Analyzed requirements and processes using the EFQM model
- Identified and improved inefficient decision-making and HR processes
- Optimized business processes through KPIs, value analysis, and stakeholder workshops
May 2012 - Sep 2016
4 years 5 monthsTehran, Iran, Islamic Republic of
Process Digitization in Customer Service
Masterplus
- Designed Power BI dashboards with DAX Studio
- Created and maintained documentation according to ISO 9001:2015, including records, forms, procedures, policies, and work instructions
- Led business process modeling initiatives (BPMN) and defined KPIs for key service processes like product installation, returns, exchanges, and spare parts procurement
- Built dashboards and reports with Microsoft Power BI to monitor installation times, error rates, customer satisfaction, and warranty costs
- Drove digital transformation by selecting appropriate software, adapting workflows, training technical staff, and integrating various systems
- Managed a team of 1 supervisor, 3 clerical staff, and 8 technicians and coordinated with 180 service centers nationwide
- Improved customer satisfaction through process enhancements, reducing inventory by 17% and achieving an 87% customer satisfaction rate
Industries Experience
See where this freelancer has spent most of their professional time. Longer bars indicate deeper hands-on experience, while shorter ones reflect targeted or project-based work.
Experienced in Metals and Mining (5 years), Manufacturing (4.5 years), Healthcare (3.5 years), and Government and Administration (3.5 years).
Metals and Mining
Manufacturing
Healthcare
Government and Administration
Business Areas Experience
The graph below provides a cumulative view of the freelancer's experience across multiple business areas, calculated from completed and active engagements. It highlights the areas where the freelancer has most frequently contributed to planning, execution, and delivery of business outcomes.
Experienced in Operations (9.5 years), Business Intelligence (8 years), Human Resources (5 years), Customer Service (4.5 years), and Quality Assurance (4.5 years).
Operations
Business Intelligence
Human Resources
Customer Service
Quality Assurance
Summary
M.Sc. optimization expert for data and processes with solid experience in analysis, industrial engineering, digitalization, and efficiency improvement.
Skilled in process design, data & process-based decision-making, and project management for sustainable improvement of business operations – with industry experience in healthcare, manufacturing, and customer service.
Skills
Process Mining & Bpm (Celonis, Prom, Disco)
Visio, Bizagi
Data Analysis & Bi (Power Bi, Tableau, Sql, Dax Studio)
Programming (Python, R, Git/github)
Data Modeling (Arcgis, Arena)
Analytical Thinking & Problem Solving
Agile Methods (Scrum, Kanban)
Teamwork & Cross-functional Collaboration
Languages
Persian
NativeGerman
AdvancedEnglish
AdvancedEducation
Sep 2010 - Jul 2013
Alzahra University
Master of Engineering · Industrial Engineering · Tehran, Iran, Islamic Republic of
Sep 2005 - Feb 2008
Mazandaran University of Science & Technology
Bachelor of Engineering · Industrial Engineering (Planning and Systems Analysis) · Babol, Iran, Islamic Republic of
Certifications & licenses
Process Mining: Data Science In Action
Coursera
Data Analyst
Greenbootcamps GmbH
Power BI Dashboard Design With DAX Studio
Data Science
Masterplus
Profile
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Frequently asked questions
Do you have questions? Here you can find further information.
Where is Zahra based?
Zahra is based in Frankfurt am Main, Germany.
What languages does Zahra speak?
Zahra speaks the following languages: Persian (Native), German (Advanced), English (Advanced).
How many years of experience does Zahra have?
Zahra has at least 9 years of experience. During this time, Zahra has worked in at least 3 different roles and for 3 different companies. The average length of individual experience is 3 years and 1 month. Note that Zahra may not have shared all experience and actually has more experience.
What roles would Zahra be best suited for?
Based on recent experience, Zahra would be well-suited for roles such as: Data & Process Analyst in Healthcare, Business Process Analyst, Process Digitization in Customer Service.
What is Zahra's latest experience?
Zahra's most recent position is Data & Process Analyst in Healthcare at Ministry of Health and Medical Education.
What companies has Zahra worked for in recent years?
In recent years, Zahra has worked for Ministry of Health and Medical Education and Nabsteel Industrial Group.
Which industries is Zahra most experienced in?
Zahra is most experienced in industries like Metals and Mining, Manufacturing, and Healthcare. Zahra also has some experience in Government and Public Administration.
Which business areas is Zahra most experienced in?
Zahra is most experienced in business areas like Operations, Business Intelligence, and Human Resources (HR). Zahra also has some experience in Customer Service and Quality Assurance (QA).
Which industries has Zahra worked in recently?
Zahra has recently worked in industries like Metals and Mining, Healthcare, and Government and Public Administration.
Which business areas has Zahra worked in recently?
Zahra has recently worked in business areas like Operations, Human Resources (HR), and Business Intelligence.
What is Zahra's education?
Zahra holds a Master in Industrial Engineering from Alzahra University and a Bachelor in Industrial Engineering (Planning and Systems Analysis) from Mazandaran University of Science & Technology.
Does Zahra have any certificates?
Zahra has 4 certificates. Among them, these include: Process Mining: Data Science In Action, Data Analyst, and Power BI Dashboard Design With DAX Studio.
What is the availability of Zahra?
The availability of Zahra needs to be confirmed.
What is the rate of Zahra?
Zahra's rate depends on the specific project requirements. Please use the Meet button on the profile to schedule a meeting and discuss the details.
How to hire Zahra?
To hire Zahra, click the Meet button on the profile to request a meeting and discuss your project needs.
Average rates for similar positions
Rates are based on recent contracts and do not include FRATCH margin.
1200
900
600
300
Market avg: 940-1100 €
Market avg: 940-1100 €
The rates shown represent the typical market range for freelancers in this position based on recent contracts on our platform.
Actual rates may vary depending on seniority level, experience, skill specialization, project complexity, and engagement length.
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