Zahra Daniali

Data & Process Analyst in Healthcare

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Frankfurt am Main, Germany

Experience

Mar 2018 - Aug 2021
3 years 6 months
Tehran, Iran, Islamic Republic of

Data & Process Analyst in Healthcare

Ministry of Health and Medical Education

  • Optimized the patient journey through big data analysis and cross-functional collaboration
  • Regionalized NICU centers with 86% coverage using mathematical models
  • Developed patient flow and geoprocess models with Python and ArcGIS, yielding an 18% efficiency gain
  • Simulated bed utilization to optimize occupancy and reduce wait times using Rockwell Arena
  • Built analytical dashboards in collaboration with clinical experts
  • Implemented machine learning algorithms for birth predictions and cross-functional prescription analysis
Sep 2016 - Aug 2021
5 years
Tehran, Iran, Islamic Republic of

Business Process Analyst

Nabsteel Industrial Group

  • Analyzed requirements and processes using the EFQM model
  • Identified and improved inefficient decision-making and HR processes
  • Optimized business processes through KPIs, value analysis, and stakeholder workshops
May 2012 - Sep 2016
4 years 5 months
Tehran, Iran, Islamic Republic of

Process Digitization in Customer Service

Masterplus

  • Designed Power BI dashboards with DAX Studio
  • Created and maintained documentation according to ISO 9001:2015, including records, forms, procedures, policies, and work instructions
  • Led business process modeling initiatives (BPMN) and defined KPIs for key service processes like product installation, returns, exchanges, and spare parts procurement
  • Built dashboards and reports with Microsoft Power BI to monitor installation times, error rates, customer satisfaction, and warranty costs
  • Drove digital transformation by selecting appropriate software, adapting workflows, training technical staff, and integrating various systems
  • Managed a team of 1 supervisor, 3 clerical staff, and 8 technicians and coordinated with 180 service centers nationwide
  • Improved customer satisfaction through process enhancements, reducing inventory by 17% and achieving an 87% customer satisfaction rate

Summary

M.Sc. optimization expert for data and processes with solid experience in analysis, industrial engineering, digitalization, and efficiency improvement.

Skilled in process design, data & process-based decision-making, and project management for sustainable improvement of business operations – with industry experience in healthcare, manufacturing, and customer service.

Skills

  • Process Mining & Bpm (Celonis, Prom, Disco)

  • Visio, Bizagi

  • Data Analysis & Bi (Power Bi, Tableau, Sql, Dax Studio)

  • Programming (Python, R, Git/github)

  • Data Modeling (Arcgis, Arena)

  • Analytical Thinking & Problem Solving

  • Agile Methods (Scrum, Kanban)

  • Teamwork & Cross-functional Collaboration

Languages

Persian
Native
German
Advanced
English
Advanced

Education

Sep 2010 - Jul 2013

Alzahra University

Master of Engineering · Industrial Engineering · Tehran, Iran, Islamic Republic of

Sep 2005 - Feb 2008

Mazandaran University of Science & Technology

Bachelor of Engineering · Industrial Engineering (Planning and Systems Analysis) · Babol, Iran, Islamic Republic of

Certifications & licenses

Process Mining: Data Science In Action

Coursera

Data Analyst

Greenbootcamps GmbH

Power BI Dashboard Design With DAX Studio

Data Science

Masterplus

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