Zahra D.
Data & Process Analyst in Healthcare
Experience
Mar 2018 - Aug 2021
3 years 6 monthsTehran, Iran, Islamic Republic of
Data & Process Analyst in Healthcare
Ministry of Health and Medical Education
- Patient journey optimization: improved the patient journey through big data analysis and cross-functional collaboration.
- Regionalization of health centers: achieved 86% NICU coverage using mathematical models.
- Geoprocess analysis: developed patient flow and geoprocess models using Python and ArcGIS, resulting in an 18% efficiency increase.
- Queue reduction simulation: optimized bed utilization and reduced wait times using Rockwell Arena.
- Analytical dashboard development: created analytical dashboards in collaboration with clinical experts.
- Machine learning and forecasting: implemented machine learning algorithms for birth forecasting and prescription analysis.
Sep 2016 - Aug 2021
5 yearsTehran, Iran, Islamic Republic of
Business Process Analyst
Nabsteel Industrial Group, Kitchen Appliance Manufacturer
- Requirements analysis and process assessment: analyzed requirements and processes using the EFQM model.
- Identification and optimization of organizational bottlenecks: identified and improved inefficient decision-making and HR processes.
- Process improvement and prioritization: optimized processes using KPIs, value analysis, and stakeholder workshops.
- Data analysis and statistical methods: used RFM, basket analysis, forecasting, and regression for sales and marketing optimization.
- Reporting and data visualization: created Power BI dashboards to monitor sales, marketing, and customer churn to optimize sales and marketing.
- Strategy & planning: conducted SWOT and gap analyses and applied the Business Model Canvas for strategic alignment.
- Collaboration & feedback: facilitated interdisciplinary meetings and captured feedback via Jira.
May 2012 - Sep 2016
4 years 5 monthsTehran, Iran, Islamic Republic of
Customer Service Process Digitization
Masterplus, producer of ovens, cooktops, and range hoods
- Documentation creation and maintenance according to ISO 9001:2015: including records, forms, procedures, policies, and work instructions.
- Led business process modeling (BPMN) initiatives: defined KPIs for key service processes such as product installation, returns and exchanges, and spare parts procurement.
- Developed dashboards and reports with Microsoft Power BI: to monitor installation times, error rates, customer satisfaction, and warranty/guarantee costs.
- Drove digital transformation: selected suitable software, adapted workflows, trained technical staff, and integrated various systems.
- Led a team of 1 supervisor, 3 administrative staff, and 8 technicians, coordinating with 180 service centers nationwide.
- Improved customer satisfaction: implemented process improvements that reduced inventory by 17% and achieved 87% customer satisfaction.
Summary
M.Sc. optimization expert for data and processes with solid experience in analysis, industrial engineering, digitalization, and efficiency improvement. Skilled in process design, data & process analysis, data-driven decision making, and project management for sustainable business process improvements – with industry experience in healthcare, manufacturing, and customer service.
Languages
Persian
NativeGerman
AdvancedEnglish
AdvancedEducation
Sep 2010 - Jul 2013
Alzahra University
Master of Engineering · Industrial Engineering · Tehran, Iran, Islamic Republic of
Sep 2005 - Feb 2008
Mazandaran University of Science & Technology
Bachelor of Engineering, Planning and System Analysis · Industrial Engineering · Babol, Iran, Islamic Republic of
Certifications & licenses
Process Mining: Data science in Action
Coursera
Data Analyst course
Greenbootcamps GmbH
Data Science course
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