Susan Reppe
Management Consultant
Experience
Management Consultant
Wohl Consult - Susan Reppe
I help mid-sized businesses bring new leaders into their roles in a few months to exceed expectations on both sides.
I was a leader for 20 years and know what matters and where the pitfalls are. It was always important to me that my leadership team developed a sustainable understanding and behavior—modern and people-oriented.
I turned this intention into my calling. I know that good support in the early stages of a leadership career has a lasting impact. You’ll see it in employee satisfaction and in customer satisfaction. Ultimately, it fuels your company’s growth.
You’re in the right place if you need for your new leader:
- A role model with the expertise of an experienced executive
- A sparring partner
- A catalyst for handling conflict situations
- A sustainable leadership approach for your company
- Ideas and solutions to optimize everyday leadership processes
I’m happy to look behind the scenes to develop the right strategy and solution for the unique challenges of your leader.
Use my expert knowledge in organizational development, outsourcing, process optimization and transformation for your next level.
- Many leadership topics can come up in a company.
- Each is as individual as the company and its people.
- What I know is my vision: I want to help small and mid-sized companies move into the future, succeed long term and reach their goals.
- With leaders who are physically and mentally fit and can steer their company’s fate.
- And together we look at where they stand now, where they want to go and if I can guide them.
Customer Care Center Manager
Philips
- Managed the Customer Care Center for Imaging Systems in close cooperation with Sales and Field Service
- Responsible for up to 80 staff: workforce planning, coaching, appraisals and training initiatives
- Revenue and operational responsibility for over 100,000 customer inquiries per year
- Built, managed and monitored a robust, dynamic Customer Care Center and its remote support
- Ensured care center and call processes matched Philips guidelines
- Responsible for efficient capacity planning of the field service organization
- Defined workflows and tools, and led projects to boost customer and employee satisfaction, service performance and efficiency
- Supported and successfully implemented business transformation projects to outsource jobs abroad
- Built, managed, monitored and led a technical help desk and customer care center
- Achieved 3rd place with "Philips Premium Services" in the final round of the 2017 Service Management Award by the German Customer Service Association (KVD)
Customer Care Center Team Lead
Philips
Remote Center Manager
Philips
Customer Service Assistant
Philips
Executive Assistant
Philips
Executive Assistant
eurolight
Summary
Why isn’t your new leader meeting your expectations? A few weeks ago you appointed a new department head.
What you hoped for:
- A problem solver who makes the department successful.
- A motivator who drives your team to top performance.
- An empathetic leader who retains your experts in the long run.
What you didn’t expect – your leader is overwhelmed and seems helpless.
But the potential is there! It just takes time for leadership skills to develop and mature.
If you look at your company’s future with a focus on success, how much time can you afford?
You know the saying: "Grass doesn’t grow faster by pulling on it!" That may be true, but with the right fertilizer and good care, you can boost growth. That’s exactly what you can achieve for your leader. Invest in the right leadership development coaching.
I was a leader for 20 years and know what matters and where the pitfalls are. It was always important to me that my leadership team developed a sustainable understanding and behavior—modern and people-oriented.
I turned this intention into my calling. I know that good support in the early stages of a leadership career has a lasting impact. You’ll see it in employee satisfaction and in customer satisfaction. Ultimately, it fuels your company’s growth.
You’re in the right place if you need for your new leader…
- A role model with the expertise of an experienced executive
- A sparring partner
- A catalyst for handling conflict situations
- A sustainable leadership approach for your company
- Ideas and solutions to optimize everyday leadership processes
I’m happy to look behind the scenes to develop the right strategy and solution for the unique challenges of your leader.
Use my expert knowledge in organizational development, outsourcing, process optimization and transformation for your next level.
Languages
Education
International Management School Malente
Bachelor · International Business Administration · Malente, Germany
Certifications & licenses
Advanced Certified Philips End2End Lean Leadership
Philips
Six Sigma Green Belt
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