René Feer
Business Application Manager
Experience
Apr 2022 - Jan 2024
1 year 10 monthsBusiness Application Manager
- Consultation on digital transformation of back-office processes using cloud-based SaaS applications based on Microsoft Dynamics 365 and Microsoft Power Platform Apps to increase business efficiency.
- Conducting comprehensive process analysis to identify weaknesses and development potentials in applications.
- Integrating change management principles for the seamless introduction of strategic and operational application consulting.
- Performing data flow analyses, identifying and resolving data integrity issues, and ensuring compliance with data protection regulations.
- Responsible for release and test management in Microsoft application projects.
- Designing and overseeing roles and permissions in collaboration with security and data protection teams.
- Closely collaborating with product owners to integrate the company's process value chain into applications.
- Implementing measures for continuous improvement of application processes.
- Conducting workshops and training sessions to impart optimized processes.
Aug 2020 - Mar 2022
1 year 8 monthsGeschäftsführer
Infravital GmbH
- Ensuring that services are delivered according to agreed service levels (SLAs, OLAs) and KPIs.
- Performing data center billing and controlling to ensure delivered services match defined services.
- Continuously advancing technologies and the delivery model for IT services.
- Identifying and integrating new technologies to optimize IT services.
- Defining and selecting appropriate technologies and architectures in line with the requirements and objectives of the financial services provider.
- Effective provider management according to ITILv3 best practices.
- Integrating and implementing MaRisk guidelines to ensure adequate risk management.
- Taking into account and implementing BAIT regulations to meet banking supervisory IT requirements in risk management.
Aug 2018 - Jul 2020
2 yearsApplication SAP-Transition Manager, Application SAP Service Manager
Transition tasks:**
Leading a complete SAP transition project.
Responsible for the migration of the SAP data center including site relocation and selection of a new provider.
Planning and executing the migration of the entire SAP application landscape.
Introducing new deployment models based on DevOps principles.
Service management tasks:**
Overall responsibility for the delivery of the entire SAP application landscape.
Effective management of relevant providers and service vendors for SAP modules.
Designing ITIL processes according to BPMN for change and service transition.
Developing and implementing improvements in ITSM and ServiceNow tools.
Conducting regular interactions and processes with business stakeholders such as production, sales, and logistics.
Feb 2018 - Jul 2018
6 monthsMicrosoft Azure Cloud Service Manager
- Defining the service management stream.
- Transitioning Azure cloud services (IaaS/PaaS).
- Developing tax and legal agreements for the global organization.
- Provider management for international virtual data center migration.
- Designing service processes based on ITIL V3.
- Implementing the ServiceNow tool for provisioning.
Feb 2015 - Jan 2018
3 yearsInfrastruktur Manager
- Transitioning 1500 BA sites in the infrastructure.
- International provider management for network and telecommunications.
- Designing ITIL processes using BPMN for change and service transition.
- End-to-end project management and communication.
Sep 2013 - Jan 2015
1 year 5 monthsGeschäftsführer
- Product positioning for marketing, sales, and distribution.
- Development and operation of eCommerce shops.
- Designing marketing concepts such as affiliate and internet strategies.
- Operating infrastructure, inventory management system, and billing.
- Provider management for hosting, network, and telecommunications.
- Managing a retail store including sales and selling.
Nov 2011 - Sep 2013
1 year 11 monthsAbteilungsleiter, Senior Programm Manager
- Leadership role with responsibility for up to 25 employees.
- Managing an annual budget volume of 5 million euros.
Feb 2009 - Oct 2011
2 years 9 monthsInterims Manager, Senior Consultant
- Leadership role with up to 25 employees including external staff.
- Responsible for a budget of €60 million TCV.
Mar 2000 - Jan 2009
8 years 11 monthsService Manager, Global Project Manager
Royal Philips Electronics
- Project management and responsibility for a budget of €10 million annually.
- Managing up to 35 employees.
Jul 1986 - Mar 2000
13 years 9 monthsMarineoffizier
Bundeswehr
- Responsible leadership role for up to 35 soldiers.
Summary
Experienced entrepreneur with solid commercial and technical knowledge, offering your company qualified and professional support.
What you should know about me:
- Achievements: Availability of references from DAX-listed companies
- National and international experience in a corporate environment
- Executive management with extensive experience in service delivery and IT organizational development
- Expertise: Business process and service management
- Implementation of services and applications
- Reputation: Recognized for integrity and quality
Languages
German
Native
English
Advanced
Education
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Diploma in Business Administration · Business Administration
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Naval Officer
Certifications & licenses
Application Management (SAP Associate)
Change Management in Digital Transformation
University of Hamburg
Coaching for Performance and Growth
ITIL v2
ITIL v3
Medic (Six Sigma)
PMI - Leading Complex Projects
Prince 2 Practitioner
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