René Feer
Business Application Manager
Experience
Apr 2022 - Jan 2024
1 year 10 monthsBusiness Application Manager
- Advised on digital transformation of back-office processes using cloud-based SaaS applications based on Microsoft Dynamics 365 and Microsoft Power Platform Apps to increase business efficiency.
- Conducted comprehensive process analysis to identify weaknesses and development opportunities in applications.
- Integrated change management principles for smooth implementation of strategic and operational application consulting.
- Performed data flow analyses, identified and resolved data integrity issues, and ensured compliance with data protection policies.
- Responsible for release and test management in Microsoft application projects.
- Designed and monitored roles and permissions in collaboration with security and data protection teams.
- Worked closely with product owners to integrate the company’s process value chain into applications.
- Implemented measures for continuous improvement of application processes.
- Led workshops and training sessions to teach optimized processes.
Aug 2020 - Mar 2022
1 year 8 monthsManaging Director
Infravital GmbH
- Ensured services were delivered according to agreed service levels (SLA, OLA) and KPIs.
- Conducted data center billing and controlling to confirm delivered services matched defined offerings.
- Continuously advanced technologies and delivery models for IT services.
- Identified and integrated new technologies to optimize IT services.
- Defined and selected suitable technologies and architectures based on financial services requirements and goals.
- Managed providers effectively following ITIL v3 best practices.
- Integrated and implemented MaRisk guidelines to ensure appropriate risk management.
- Considered and implemented BAIT regulations to meet banking supervisory requirements for IT risk management.
Aug 2018 - Jul 2020
2 yearsApplication SAP-Transition Manager, Application SAP Service Manager
Transition tasks:**
Led a full SAP transition project.
Managed migration of the SAP data center including relocation and selection of a new provider.
Planned and executed migration of the entire SAP application landscape.
Introduced new delivery models based on DevOps principles.
Service Management tasks:**
Held full responsibility for delivering the entire SAP application landscape.
Managed relevant providers and service partners for SAP modules.
Designed ITIL processes in BPMN for change and service transition.
Developed and implemented improvements in ITSM and ServiceNow tools.
Conducted regular interactions and processes with business stakeholders such as production, sales, and logistics.
Feb 2018 - Jul 2018
6 monthsMicrosoft Azure Cloud Service Manager
- Defined the service management stream.
- Transitioned Azure cloud services (IaaS/PaaS).
- Developed tax and legal agreements for the global organization.
- Managed providers for international virtual data center migration.
- Designed service processes based on ITIL v3.
- Introduced the ServiceNow tool for provisioning.
Feb 2015 - Jan 2018
3 yearsInfrastructure Manager
- Transitioned 1,500 BA sites in the infrastructure.
- Managed international providers for network and telecommunications.
- Designed ITIL processes in BPMN for change and service transition.
- Oversaw holistic project management and communication.
Sep 2013 - Jan 2015
1 year 5 monthsManaging Director
- Positioned products for marketing, sales, and distribution.
- Developed and operated e-commerce shops.
- Created marketing concepts such as affiliate and internet strategies.
- Operated infrastructure, inventory management, and invoicing systems.
- Managed providers for hosting, network, and telecommunications.
- Led a retail business including sales and customer service.
Nov 2011 - Sep 2013
1 year 11 monthsHead of Department, Senior Program Manager
- Held leadership role responsible for up to 25 employees.
- Managed an annual budget of 5 million euros.
Feb 2009 - Oct 2011
2 years 9 monthsInterim Manager, Senior Consultant
- Led teams of up to 25 employees including external staff.
- Held responsibility for a total contract value budget of 60 million euros.
Mar 2000 - Jan 2009
8 years 11 monthsService Manager, Global Project Manager
Royal Philips Electronics
- Led projects and managed an annual budget of 10 million euros.
- Managed teams of up to 35 employees.
Jul 1986 - Mar 2000
13 years 9 monthsNaval Officer
Bundeswehr
- Held a responsible leadership role for up to 35 soldiers.
Summary
Experienced entrepreneur with solid commercial and technical knowledge, providing your company with qualified and professional support.
What you should know about me:
- Achievements: References available from DAX-listed companies
- National and international experience in corporate environments
- Management with extensive experience in service delivery and IT organizational development
- Expertise: Business process and service management
- Implementation of services and applications
- Reputation: Recognized for integrity and quality
Languages
German
Native
English
Advanced
Education
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Diplom Betriebswirt · Business Administration
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Naval Officer
Certifications & licenses
Application Management (SAP Associate)
Change Management in Digital Transformation
University of Hamburg
Coaching for Performance and Growth
ITIL v2
ITIL v3
Medic (Six Sigma)
PMI - Leading Complex Projects
Prince2 Practitioner
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