Nico Thomas - Rollout Technician / Rollout and Service Technician | FRATCH

en
de

Recommended expert

Dresden, Germany

Experience

Jan 2024 - Jul 2025

1 year 7 months

Rollout Technician / Rollout and Service Technician

LOCO GmbH

MDM rollout for Windows devices
Loading via USB stick
User training
Device checks
Inventory management
Clean documentation
Setup and teardown of hardware (clients, WLAN hotspots, etc.)
Planning hotspot setup
Assigning technicians
Documentation
Patching
Function tests
Maintaining inventory lists

Jul 2023 - Dec 2023

6 months

Building Engineer

Expanding WLAN coverage aiming for 100% coverage over 10,000 sqm of building space
Creating an overview of existing and planned WLAN access points
Initial plan drafting with Adobe based on survey/simulation
Making building layouts with AutoCAD (basic course)
Developing a feasibility study with the installation company on site
Building walkthrough to gather conditions
Drawing up a construction plan after approval
Training on cleanroom classes and GMP-compliant work
Creating tables to show existing cleanrooms
Working in Scrum with regular reports to the team and involved companies
Training for work in medically clean environments and changes in cleanroom classes
Developing a solution for cleanroom-compliant installation of WLAN access points in coordination with quality assurance and department management
Weekly meetings with PMOs and stakeholders on project progress and changes
Creating work orders for the installation company with image descriptions of the installation
Recording existing data rooms
Planning cable routes according to guidelines (max. 85 m)
Creating a document list
Purchase requests to stakeholders with justification
Keeping well-defined documentation of meetings

Oct 2022 - Dec 2022

3 months

Rollout Specialist

iPad support and rollout
Setting up and testing iPads, adjusting settings
User support and onboarding
Installing, implementing, and configuring software and hardware components
Checking and installing drivers
On-site maintenance work and replacement of defective hardware
Creating and updating service documentation
Ensuring service quality

May 2022 - Sep 2022

5 months

On-site

Onsite Technician, 1st and 2nd Level

Software installation
Setting up and maintaining networks (Active Directory, SCCM)
Updates and maintenance of laptops and operating systems
Handling service requests and troubleshooting
Office 365 support and managing standard software
User support for laptops, smartphones, printers

Nov 2019 - May 2022

2 years 7 months

Service Technician for various clients

Setting up home office workstations
Commissioning various cloud solutions
Installing camera software
Setting up home networks
Updates and maintenance of laptops and operating systems
Hardware deployments as specified
Handling service requests and troubleshooting
Installing printer drivers
License management in Office 365
Technical consulting for software and hardware configuration

Aug 2019 - Sep 2019

2 months

Rollout Technician

Data backup
Creating and maintaining service documentation
Ensuring service quality
Installing drivers
Setting up and tearing down 26 workstations
Cabling the new workstations
Patching the workstations
Random functional tests

Jun 2019 - Aug 2019

3 months

Windows 10 Rollout

MyWork It GmbH

Setting up and tearing down Dell clients (approx. 100 devices)
Installing drivers
Creating and maintaining service documentation
Ensuring service quality

Jan 2019 - May 2019

5 months

1st Level Support

Unpacking, setting up and installing Dell laptops
Data backup and configuring laptops
Customer training and support

Aug 2018 - Nov 2018

4 months

1st Level Support / Mobile Device Management

Secustaff GmbH

iPhone and Android rollout and support (approx. 1,400 Android smartphones)
Setting up devices and adjusting settings
User support and onboarding
Installing, implementing and configuring software and hardware components
Creating and maintaining service documentation
On-site maintenance work and replacing defective hardware
Ensuring service quality

May 2018 - Jul 2018

3 months

Cisco Phone Rollout / Network Technician

BF-IT-Consulting GbR

Setting up and inventorying Cisco phones
Updating via Cisco switch
Patching network outlets
Troubleshooting issues
Removing old phones and replacing defective hardware
Creating and maintaining documentation
Ensuring service quality

Apr 2017 - May 2018

1 year 2 months

1st & 2nd Level Support

BF-It-Consulting GbR

Printer maintenance work in case of defects or wear
Error analysis, troubleshooting and resolution
Checking stock levels and ordering parts
Logging service requests (incidents)
Updates and maintenance
Configuring network printers
Maintaining and handling tickets in the internal ticket system
Creating documentation

Apr 2017 - May 2018

1 year 2 months

1st & 2nd Level Support

Weihs IT

Printer maintenance work in case of defects or wear
Error analysis, troubleshooting and resolution
Checking stock levels and ordering parts
Logging service requests (incidents)
Updates and maintenance
Configuring network printers
Maintaining and handling tickets in the internal ticket system
Creating documentation

May 2016 - Mar 2017

11 months

1st & 2nd Level Support

Replacing old hardware with new devices
Backing up data and integrating Outlook archives, printers, and networks
Installing software and setting up devices
Installing drivers and configuring peripherals (e.g., Zebra printers)
Training users on Windows 7 to Windows 10 upgrades and troubleshooting
BIOS setups and applying generic codes
Applying Windows 10 images
Receiving, transporting, and commissioning new devices
Rebuilding Windows 7 PCs and laptops

Feb 2016 - Apr 2016

3 months

1st Level Support / Rollout Technician

Replacing old hardware with new devices (approx. 400)
Installing Windows 7 and instructing users
Providing technical advice to users
Creating documentation

Skills

Technical Focus

Network Technician
It Support
2nd Level Support
Rollout Technician
Onsite

Hardware

Mac
Apple
Audio Systems
Dell Hardware
Printers
Hp
Mobile Devices
Network Printers
Notebooks/laptops
Pc Hardware
Peripheral Hardware
Routers
Scanners
Smartphones
Switches
Cisco Vpn Box

Operating Systems

Android
Apple Ios
Ms Windows (Xp, 7, 8, 10)

Data Communication

Dhcp
Dns
Lan/wan
Ms Ads
Tcp/ip
Vpn
Wlan
Bluetooth

Telecommunication And Software

Adsl
Dsl/isdn
Ms Office (2007, 2008, 2010, 2013, 2016, 365)
Ms Excel
Ms Exchange
Ms Outlook
Ms Sccm
Servicenow
Voip
Citrix
Ms Admin Center
Mac Osx
Ios
Barracuda

Languages

German

Advanced

English

Intermediate

Certifications & licenses

Driver's License

Need a freelancer? Find your match in seconds.

Similar Freelancers

Discover other experts with similar qualifications and experience

Third Level Support Infrastructure

IT Specialist / 2nd Level Support

2nd Level Support / Rollout

Systems Engineer / IT Service Technician

IT Operations / Service Management

Rüdiger Gerber

2nd Lvl Onsite and Remote Support in Mobile Devices

Georg Danebrock

Senior Project Manager

Nermin Kasumovic

Service Manager, Change Manager, Project Manager

Acting Partner

Consultant

Thomas Eulenkamp

Integration of various customer environments for Services

IT all-rounder

Modern Workplace & Dynamics 365 Consultant

IT System Administrator MDM & MAM

Global Project Lead

Senior System Engineer (Server)

Consultant / Project Manager

Senior Project Manager S4HANA in the Energy Sector

Project Manager SOC Service Transition and Implementation of Microsoft Cloud Security Solutions

Torsten Logemann

Onsite Support

Gilbert Lintner

Cyber Security Expert

Christian Fritsch

Architecture management

Senior System and Cloud Engineer

Michael Møller

Freelance Senior Consultant & Cloud Architect

IT Services - Support & Automation

Tender for Workplace Services and M365

Peter Fleischer

Subproject Manager and Solution Architect - Microsoft 365 Transformation

AI Manager and IMI Mediator Training

Julian Hillebrand

IT/Software Program Manager Data Platform for the BW Education System

Consultant Intune, Dynamics, Ivanti Mobile Iron