Interim Manager & Freelance Consultant

• Member of the Digital & IT Leadership team with a direct reporting line to the CIO
• Established a company-wide process management with 21 process managers to ensure governance, efficiency and transparency in global operations
• Harmonized and standardized global O2C and L2P processes as part of the S/4HANA and Salesforce rollout to create efficient workflows.

I support companies and leaders in successfully implementing change.

My approach combines operational excellence, change management and psychology to enable efficient processes, transparent communication and sustainable transformation.

Key focus areas:

• Increasing process efficiency and customer experience
• Driving digital and cultural transformation
• Improving change communication and employee engagement
• Developing leadership skills.

• Led and coordinated interdisciplinary client teams in national and international consulting projects in the industrial and service sectors
• Redesigned and implemented company-wide (after-)sales processes and coached 48 leaders to increase sales at a leading car dealer and importer in the UK
• Stabilized the operational performance of an international airline with a short-term, measurable reduction in flight delays across critical interfaces
• Planned and supported change measures at a leading international airline as part of redesigning aircraft handling processes.

• Acted as liaison between IT and business departments, responsible for gathering and prioritizing customer and business requirements and translating product requirements into technical concepts
• Ensured timely release deployment of a mobile online service at a leading German automotive manufacturer by coordinating internal and external stakeholders.