Mohammed Abadel - Business Start-up and Continuing Education

Frankfurt, Germany

Experience

Jan 2024 - Sep 2024

9 months

Evaluation of further training options in the field of artificial intelligence
Development of a business plan for self-employment in the AI sector
Development of an offline chatbot for Excelsior GmbH
Preparation for the "AWS Certified Solutions Architect – Associate" certification to expand cloud skills

Sep 2021 - Dec 2023

2 years 4 months

Co-led the initiative for the cross-team rollout of Dynatrace for over 90% of all Connected Car microservices
Defined and configured reliability SLIs and SLOs for 36 critical service chains in the Connected Car context (Dynatrace, Terraform)
Configured Dynatrace and maintained Terraform templates for the service chains (Dynatrace, Bitbucket, Terraform, Jenkins)
Responsible for generating and sending SLO reports (Terraform, Bitbucket, Jenkins)
Created and reviewed user stories to implement functional and non-functional requirements (Jira, Confluence)
Designed, implemented, and maintained dashboards for the critical service chains (Dynatrace)
Developed and supported a training program (4x/year) to train all product teams (Dynatrace, Confluence, PowerPoint, MS Teams)
Supported regular DevOps processes for developing and deploying company-wide monitoring services (via troubleshooting in Kubernetes, among others)
Designed and implemented Dynatrace integrations with third-party systems (Dynatrace plugins, AWS CloudWatch)

Feb 2021 - May 2021

4 months

Co-responsible for stabilizing online banking
Developed strategies to increase the stability of online banking
Optimized monitoring and alert processes (Dynatrace)
Defined action guidelines for production incidents
Supported interdisciplinary teams with root cause analyses (Dynatrace)
Administered and maintained infrastructure for a .NET application (Windows Server, IIS web server, MS SQL Server, SQL Server Management Studio)
Managed IT service providers

May 2019 - Dec 2020

1 year 8 months

Ensured availability and performance of the IT infrastructure (Cisco ISE, Active Directory, Lansweeper, MS Server)
Carried out and monitored software upgrades and integration projects (e.g., DATEV)
Managed and assured quality of external IT service providers
Supported IT security measures and audit processes
Contributed to the company-wide Windows 10 rollout through planning, coordination, and technical troubleshooting
Provided first- and second-level support
Reported to management to support decision making

Oct 2018 - May 2019

8 months

Led project teams of up to three members
Conducted comprehensive analyses of MS Windows Servers and SQL servers for migration preparation
Developed and implemented migration plans for Windows Servers to the Azure environment
Prioritized and assigned tasks to ensure efficient project workflows
Created and presented status reports to management to support decision making

Apr 2013 - Oct 2018

5 years 7 months

Project support from planning to implementation (MPLS circuit setup, Microsoft Surface Hub, etc.)
Setting up and managing infrastructure for third-party applications (F5 BIG-IP, Microsoft server and network setup in DEV/Test/Prod)
Integration and deployment management of specialized software solutions (IIS web server, PKI management)
Administration of Windows servers and SQL servers
Technical support for the development and testing teams (Eclipse IDE rollout, IDE troubleshooting, firewall openings, etc.)
2nd level support for the production team