Business start-up and Continuing Education

Optimization and monitoring of system reliability and performance using modern DevOps practices and monitoring technologies.

• Co-leading the cross-team rollout initiative of Dynatrace for >90% of all Connected Car microservices
• Defining/configuring reliability SLIs and SLOs for the 36 critical service chains in the Connected Car context (Dynatrace, Terraform)
• Configuring Dynatrace and maintaining Terraform templates for the service chains (Dynatrace, Bitbucket, Terraform, Jenkins)
• Responsible for generating and sending SLO reports (Terraform, Bitbucket, Jenkins)
• Creating and technically approving user stories to implement functional and non-functional requirements (Jira, Confluence)
• Designing, implementing and maintaining dashboards for the critical service chains (Dynatrace)
• Developing and conducting a training program (4x/year) to train all product teams (Dynatrace, Confluence, PowerPoint, MS Teams)
• Supporting regular DevOps processes for the development and deployment of company-wide monitoring services (via troubleshooting in Kubernetes, among others)
• Designing and implementing Dynatrace integrations with third-party systems (Dynatrace plugins, AWS CloudWatch)

Responsible for the operation and monitoring of IT infrastructure as well as managing IT providers.

• Ensuring availability and performance of IT infrastructure (Cisco ISE, Active Directory, Lansweeper, MS Server)
• Executing and monitoring software upgrades and integration projects (e.g., DATEV)
• Managing and quality-assuring external IT service providers
• Supporting IT security measures and audit processes
• Contributing to the company-wide Windows 10 rollout through planning, coordination and technical problem solving
• Providing first- and second-level support
• Reporting to management to support decision-making

Implementing complex IT projects with a focus on infrastructure, application integration and development support.

• Supporting projects from planning to implementation (MPLS link setup, Microsoft Surface Hub, etc.)
• Building and managing infrastructure for third-party applications (F5 BIG-IP, MS server and network setup in DEV/Test/Prod)
• Integration and deployment management of specialized software solutions (IIS web server, PKI management)
• Administration of Windows servers and SQL servers
• Technical support for the development and test team (Eclipse IDE rollout, IDE troubleshooting, firewall exceptions, etc.)
• 2nd level support for the production team