Mohammed Abadel - Business Start-up and Continuing Education

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Frankfurt, Germany

Experience

Jan 2024 - Sep 2024

9 months

Business Start-up and Continuing Education

Career change and development in IT and artificial intelligence.

Evaluating AI training options
Developing a business plan for self-employment in AI
Developing an offline chatbot for Excelsior GmbH
Preparing for the AWS Certified Solutions Architect – Associate exam to expand cloud skills

Sep 2021 - Dec 2023

2 years 4 months

Site Reliability Engineer

BMW Group

Optimizing and monitoring system reliability and performance using modern DevOps practices and monitoring technologies.

Co-led the initiative for a cross-team rollout of Dynatrace for >90% of all Connected Car microservices
Defined/configured reliability SLIs and SLOs for the 36 critical service chains in the Connected Car context (Dynatrace, Terraform)
Configured Dynatrace and maintained Terraform templates for the service chains (Dynatrace, Bitbucket, Terraform, Jenkins)
Responsible for generating and sending the SLO reports (Terraform, Bitbucket, Jenkins)
Created and reviewed user stories to implement functional and non-functional requirements (Jira, Confluence)
Designed, implemented, and maintained dashboards for the critical service chains (Dynatrace)
Developed and led a training program (4x/year) to train all product teams (Dynatrace, Confluence, PowerPoint, MS Teams)
Supported regular DevOps processes for developing and deploying company-wide monitoring services (including troubleshooting in Kubernetes)
Designed and implemented Dynatrace integrations with third-party systems (Dynatrace plugins, AWS CloudWatch)

Feb 2021 - May 2021

4 months

Site Reliability Engineer

Commerzbank AG

Stabilizing and optimizing the online banking system by improving monitoring, alert processes, and infrastructure management, and supporting incident analysis and resolution.

Shared responsibility for stabilizing online banking
Developed strategies to increase online banking stability
Optimized monitoring and alert processes (Dynatrace)
Defined procedures for production incidents
Supported interdisciplinary teams with root cause analysis (Dynatrace)
Administered and maintained infrastructure for a .NET application (Windows Server, IIS Webserver, MS SQL Server, SQL Server Management Studio)
IT provider management

May 2019 - Dec 2020

1 year 8 months

IT Operations Manager

Hyundai Capital Bank Europe GmbH

Responsible for operating and monitoring the IT infrastructure and managing IT providers.

Ensured availability and performance of IT infrastructure (Cisco ISE, Active Directory, Lansweeper, MS Server)
Conducted and monitored software upgrades and integration projects (DATEV etc.)
Managed and assured quality of external IT service providers
Supported IT security measures and audit processes
Helped shape the company-wide Windows 10 rollout through planning, coordination, and technical problem solving
Provided first- and second-level support
Reporting to management to support decision making

Oct 2018 - May 2019

8 months

IT Infrastructure Teamlead

GEA Group

Led the strategic migration of Windows servers and related applications to the Azure cloud.

Led project teams of up to three members
Conducted comprehensive analyses of MS Windows Servers and SQL Servers to prepare for migration
Developed and executed migration plans for Windows servers into the Azure environment
Prioritized and assigned tasks to ensure efficient project workflows
Created and presented status reports to management to support decisions

Apr 2013 - Oct 2018

5 years 7 months

IT-Administrator/ Team Lead

Commerzbank AG

Implemented complex IT projects focusing on infrastructure, application integration, and development support.

Supported projects from planning to implementation (setting up MPLS line, Microsoft Surface Hub etc.)
Built and managed infrastructure for third-party applications (F5 BIG-IP, MS Server and network setup in DEV/Test/Prod)
Managed integration and deployment of specialized software solutions (IIS Webserver, PKI management)
Administered Windows Servers and SQL Servers
Provided technical support to the development and test teams (deploying Eclipse IDE, IDE troubleshooting, firewall exceptions etc.)
2nd level support for the production team