Product Owner, Team Lead, Account Manager

Responsible for the development of two CRM products used by several international clients:

Voucher system (gift cards available in the retail online shop, reloadable with credit)

Coupon system (online coupons for incentives in the webshop and paper coupons for stores)

Product ownership towards clients, main point of contact and account manager

Leading and coordinating development projects, including technical migration of an acquired company’s IT systems into our own

Responsible for security and operations infrastructure; coordination of external vendors

Constant communication with management to ensure alignment of product and company goals

Creating product roadmaps, coordination with software developers

Requirements management, user story refinement

Coordinating cross-team work with seven other teams in close proximity

Interface management with POS systems, webshop, and external providers

Supporting clients with analyses of voucher issuance and redemption, business-relevant reporting for annual financial statements and provisions

Involvement in the roll-out of a new webshop platform in the Netherlands, Belgium, Germany, and Italy; integrating products and implementing custom requests

Team Lead:**

First point of contact for all software developer concerns

Served as Scrum Master for 1½ years, including preparing and facilitating retrospectives and moderating all Scrum meetings

Achievements:**

Aligned team work with sprint goals under the principle “outcome over output”

Restructured a large team into two smaller Scrum teams

Built a team identity and defined vision, mission, and purpose

Planned and facilitated all Scrum ceremonies (review, retrospective, planning)

Coordinated data migration from third-party systems after a company merger

Introduced new reporting

Early detection of fraud cases and quick development of sustainable countermeasures

Rolled out the new webshop platform in four countries

Drafted a microservices concept across eight development teams; aligned services with business domains