José (Maria) B.
Manager SAM Service Development
Experience
Mar 2023 - Jul 2024
1 year 5 monthsMunich, Germany
Manager SAM Service Development
BWI GmbH
- Analyzed existing customer reports based on MS Excel and derived improvement and automation measures
- QA function for existing reporting
- Evolved existing reports from MS Excel to the BI system (MicroStrategy ONE). Created a corresponding concept and implemented it as a project
- Created a technical support manual for automated reports
- Developed and documented Nintex workflows to automate reporting
- Developed and documented PowerShell scripts to connect data sources to the MicroStrategy ONE BI system
- Connected external data sources to SharePoint for regular automated updates of procurement master data
Jan 2021 - Jun 2022
1 year 6 monthsMunich, Germany
Data Analysis & KPI Reporting Corporate for the Customer Interaction Center of BMW AG
GKK Dialog
- Integrated data with Einstein Analytics dataflows and recipes to enable KPI analysis of marketing performance
- Visualized the hotline backlog at queue level with Salesforce Tableau CRM (aka Einstein Analytics)
- Visualized marketing campaign performance, including conversion rate analysis
Mar 2020 - Dec 2020
10 monthsMunich, Germany
Data Analysis & KPI Reporting Corporate for the Customer Interaction Center of BMW AG
Westhouse Consulting
- Provided business support for migrating the old corporate CRM system (TopDrive) to the new generation CRM (Salesforce)
- Performed performance analysis of marketing campaigns, including conversion rate analysis.
Oct 2014 - Nov 2019
5 years 2 monthsMunich, Germany
Data Analysis & Reporting Corporate Data Integration
Siemens AG
- Migrated KPI reports from PowerPoint to PrimeFaces Charts using Oracle SQL (94 charts)
- Created charts to analyze EDI penetration worldwide
- Created charts to analyze department performance
- Analyzed the impact of company restructuring on the department
- Analyzed the performance and quality of IT service providers
- Built and implemented a ticket preprocessor to improve ticket quality
Oct 2006 - Sep 2014
8 yearsMunich, Germany
Accounting, Billing & Reporting Corporate Service EDI
Siemens AG
- Created various billing models for the department
- Migrated the accounting and billing system from a mainframe environment (BS2000) to a client-server architecture (Linux Oracle)
- Maintained and enhanced the department's billing system (10 million €/year, 800 customers)
Jan 1998 - Sep 2006
8 years 9 monthsMunich, Germany
System Architect Corporate Service EDI
Siemens AG
- Designed, implemented and deployed the department's billing system on a mainframe environment (BS2000, Cobol).
Jul 1988 - Dec 1997
9 years 6 monthsMunich, Germany
Senior Software Programmer
Siemens AG
- Designed, implemented and maintained a cross-functional inventory management system on a mainframe environment (BS2000, UTM-D, UDS-D)
- Expanded the above system into an ordering system
- Maintained a material master data system implemented across 10 countries
Nov 1983 - Jun 1988
4 years 8 monthsMadrid, Spain
Application Programmer
Siemens SA
- Responsible for maintaining the warehouse and ordering system
- Migrated reports from BS1000 to BS2000 using Easytrieve
- Developed system-level software for an integrated processing system (BS2000, UTM, UDS)
Jan 1981 - Oct 1983
2 years 10 monthsMadrid, Spain
Job Automation and Reporting
Dragados y Construcciones
- Automated jobs, including writing Job Control Language, in a mainframe environment (IBM 370)
- Created reports using various Computer Associates tools
Jan 1975 - Dec 1980
6 yearsMadrid, Spain
Program Library Management and Reporting
INTECSA
- Maintained the program library and its documentation
- Created reports for the HR department in a mainframe environment (IBM 360)
Summary
- Strong analytical skills to optimize the use, consolidation and integration of existing data
- Open empirical approach, committed to finding the most efficient and simplest solution for customer needs
- Quick prototyping to foster customer creativity
- Many years of experience in platform migration
Languages
German
NativeSpanish
NativeEnglish
AdvancedEducation
Oct 1974 - Jun 1975
Escuela de Nautica de Bilbao
Merchant Navy · Bilbao, Spain
Oct 1973 - Jun 1974
Lorem ipsum dolor sit amet
Physics
Oct 1972 - Jun 1972
Universidad Complutense de Madrid
High school diploma · Madrid, Spain
...and 1 more
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