José B. - Manager SAM Service Development

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Munich, Germany

Experience

Mar 2023 - Jul 2024

1 year 5 months

Munich, Germany

Manager SAM Service Development

BWI GmbH

Analyzed existing customer reports based on MS Excel and derived improvement and automation measures
QA function for existing reporting
Evolved existing reports from MS Excel to the BI system (MicroStrategy ONE). Created a corresponding concept and implemented it as a project
Created a technical support manual for automated reports
Developed and documented Nintex workflows to automate reporting
Developed and documented PowerShell scripts to connect data sources to the MicroStrategy ONE BI system
Connected external data sources to SharePoint for regular automated updates of procurement master data

Jan 2021 - Jun 2022

1 year 6 months

Munich, Germany

Data Analysis & KPI Reporting Corporate for the Customer Interaction Center of BMW AG

GKK Dialog

Integrated data with Einstein Analytics dataflows and recipes to enable KPI analysis of marketing performance
Visualized the hotline backlog at queue level with Salesforce Tableau CRM (aka Einstein Analytics)
Visualized marketing campaign performance, including conversion rate analysis

Mar 2020 - Dec 2020

10 months

Munich, Germany

Data Analysis & KPI Reporting Corporate for the Customer Interaction Center of BMW AG

Westhouse Consulting

Provided business support for migrating the old corporate CRM system (TopDrive) to the new generation CRM (Salesforce)
Performed performance analysis of marketing campaigns, including conversion rate analysis.

Oct 2014 - Nov 2019

5 years 2 months

Munich, Germany

Data Analysis & Reporting Corporate Data Integration

Siemens AG

Migrated KPI reports from PowerPoint to PrimeFaces Charts using Oracle SQL (94 charts)
Created charts to analyze EDI penetration worldwide
Created charts to analyze department performance
Analyzed the impact of company restructuring on the department
Analyzed the performance and quality of IT service providers
Built and implemented a ticket preprocessor to improve ticket quality

Oct 2006 - Sep 2014

8 years

Munich, Germany

Accounting, Billing & Reporting Corporate Service EDI

Siemens AG

Created various billing models for the department
Migrated the accounting and billing system from a mainframe environment (BS2000) to a client-server architecture (Linux Oracle)
Maintained and enhanced the department's billing system (10 million €/year, 800 customers)

Jan 1998 - Sep 2006

8 years 9 months

Munich, Germany

System Architect Corporate Service EDI

Siemens AG

Designed, implemented and deployed the department's billing system on a mainframe environment (BS2000, Cobol).

Jul 1988 - Dec 1997

9 years 6 months

Munich, Germany

Senior Software Programmer

Siemens AG

Designed, implemented and maintained a cross-functional inventory management system on a mainframe environment (BS2000, UTM-D, UDS-D)
Expanded the above system into an ordering system
Maintained a material master data system implemented across 10 countries

Nov 1983 - Jun 1988

4 years 8 months

Madrid, Spain

Application Programmer

Siemens SA

Responsible for maintaining the warehouse and ordering system
Migrated reports from BS1000 to BS2000 using Easytrieve
Developed system-level software for an integrated processing system (BS2000, UTM, UDS)

Jan 1981 - Oct 1983

2 years 10 months

Madrid, Spain

Job Automation and Reporting

Dragados y Construcciones

Automated jobs, including writing Job Control Language, in a mainframe environment (IBM 370)
Created reports using various Computer Associates tools

Jan 1975 - Dec 1980

6 years

Madrid, Spain

Program Library Management and Reporting

INTECSA

Maintained the program library and its documentation
Created reports for the HR department in a mainframe environment (IBM 360)

Summary

Strong analytical skills to optimize the use, consolidation and integration of existing data
Open empirical approach, committed to finding the most efficient and simplest solution for customer needs
Quick prototyping to foster customer creativity
Many years of experience in platform migration