Requirements Engineer (Product Promotional Items & Asset Management)

• Gather and design requirements from departments and stakeholders
• Organize and lead workshops
• Create and write user stories
• Guide user stories from refinement to rollout
• Map user stories
• Facilitate regular meetings
• Plan and run releases
• Error and data analysis
• Quality assurance

Skills and strengths:

• Many years of experience as a requirements engineer/business analyst in portals and digitization
• Spotting and analyzing optimization potentials
• Analytical, conceptual, and strategic approach to clearly present complex topics
• Stakeholder management
• Functional and technical analysis of new products
• Support for complex IT projects
• Technical IT understanding and experience
• Many years in software development
• Moderation and communication with service providers
• Requirements engineering with external systems
• Agile project management
• Quality assurance (quality gates) based on ISTQB
• Ticket systems
• Retail experience

Projects:

• HOP
• Papinet
• Obility (external system)
• RWS

Tools:

• Jira, Confluence, Conceptboard, Scrum, SAFe
• Databases: Snowflake, Oracle, Teradata, DBeaver
• SQuirreL
• MicroStrategy

Salesforce implementation project (replacing legacy Siebel system)

As project manager:

• Manage service providers (development teams)
• Advise on EU GDPR and data quality implementation
• Support company processes (international offices, partners, involved systems)
• Plan interfaces including migration and test strategy
• Stakeholder, conflict, and quality management

As technical product owner:

• Plan digital solution architecture: Salesforce, MCAD (interactive plans), Aditus access system, commission system, SAP FI, shop systems, AOA, DWH
• Coordinate with external systems
• Write user stories: interfaces between Salesforce and other systems
• Create migration concept to transfer data from legacy system
• Conduct tests (Kibana dashboards, Xray)

As business analyst/developer for commission system:

• Analyze business processes of Salesforce and external systems (ERM, SERM, UML, data flow) and create new processes
• Business process engineering (parallel operation of new/legacy systems)
• Requirements engineering for external systems
• Define requirements for a new international commission system
• Functional and technical analysis of new products and MVPs

Systems/tools:

• MS Project, Salesforce, Scrum/SAFe, Jira, Confluence, SAP FI, LeanIX, Lucidchart, Talend, Xray, Kibana, PostgreSQL, SQuirreL SQL

Advising and supporting technical, structural, and organizational software development topics (project management, requirements analysis/description, spec creation) and helping expand service projects for clients.

Offer “Intelligent Communication” (VoIP telephony) for a large Vienna agency (1,500 seats) with tasks:

• Requirements analysis and management for tender
• Implement Trello to track all tender topics
• Review software functionality, document missing features (Jira, Confluence, Trello), propose solutions
• Evaluate integration of Salesforce and IBM Watson chatbots
• Propose learning management system
• Select and evaluate devices and suppliers (China)
• Review supplier offers for two required data centers (availability, redundancy)
• Review integration and rollout concepts, availability, security, interfaces, training (SQL Server, firewall)
• Ensure EU GDPR compliance
• Product owner for new devices
• Tools: MS Project, Jira, Confluence
• Project languages: German, English
• Documentation: English

Project management and requirements tasks:

• Stakeholder management, project management
• Build PMO for company group
• Lead workshops to identify customer requirements
• Create specs based on client requirements or jointly
• Align with professional services on development environment: MS SQL Server, Power BI, Visual Studio, Oracle, Oracle APEX
• Align on additional feature/change requests
• Support clients in operations and handover to service & support including document management
• Stakeholder, conflict, and quality management

Service delivery management tasks:

• Control processes and structures, update on-call and ticket processes, reports, documentation
• Align with existing clients (requirements, concerns)
• Ongoing issue tracking

The goal was to develop a unique service for companies focused on nutrition and exercise with integrated health check-ups and a motion sensor (Oracle, Java app).

• Project management, stakeholder management
• Requirements analysis and documentation (ARIS)
• Business process and data modeling, requirements specs
• Development lead: client team, web dev provider (accessibility), app dev provider (India), define web services (MS tech) for dev partners
• Choose and implement CRM -> CAS (sales)
• Motion sensor (China): planning, design, procurement, logistics
• Corporate health system: base LMS, design, dev lead for web and app, reporting
• Market launch: build sales org (processes), support sales, integrate external sales team
• Speak on corporate health at events (Augsburg University, Personal Süd, Personal Swiss, Personal Austria)

Full-service payment provider for integrated customer management and payment cards.

Project “PRO LIFE Community” family program:

• To strengthen long-term customer ties, we built a family program on an online platform. It boosts loyalty and relationship duration, welcomes prospects early into the PRO LIFE world, and tracks participant behavior. The portal offers coupons (free or discounted) for outings, contests with prizes, and blogs on family topics (health, nutrition, insurance). A loyalty tool in Oracle APEX managed coupon campaigns and analytics.

Project “LEBENSWERT” – corporate health service:

• Introduced a modern health promotion system with focus on movement, integrated medical check-ups, and a Swiss step counter.
• Hybrid waterfall/agile approach
• Project and stakeholder management
• Requirements analysis, documentation, acceptance criteria
• Business process and data modeling (BPMN, EPK, ARIS)
• Functional and IT concept
• Web design
• Development lead (Oracle, Java, Typo3, MySQL)
• Manage service providers (web dev, check-up integration, hosting)
• Support building sales org and sales
• Permission concept for partner companies
• Support rollout and GDPR compliance

City of Vienna projects:

• Expand full-service support for tenants in 230,000+ city apartments via 200+ multimedia phone stations, two sites, 24/7 hotlines, info and service lines, helpdesk for surveys, appointments, registration, telesales, 1st/2nd-level support, etc.

Project: Marketing actions in selected Austrian communities:

• Goal: deepen customer ties in defined areas, promote products (TV, internet, phone) to existing and new customers.

Project: Event management system for FSW (Fonds Soziales Wien):

• Implement booking system for events via call center agents and web (booking, cancellation, email confirmations).

General tasks:

• Stakeholder management
• Project and requirements management
• Requirements analysis, documentation, acceptance criteria
• Business process and data modeling (BPMN, EPK, ARIS)
• Functional and IT concept
• Permission model
• Web design
• IT lead and vendor coordination (dev, hosting)
• Support rollout

Investment fund provider for private clients in the cooperative banking group.

Project UnionPartnerProgram to strengthen cooperation between the cooperative and bank advisors:

• Built a rewards program where each activity is rewarded. Advisors earn points via quizzes, web training, quick votes, and redeem for rewards. Over 20,000 advisors participated in summer 2008.

Project Bonus program for banks’ customers at FIFA World Cup 2006:

• Goal: increase MasterCard market share and card transactions via “Final Fever” bonus program. After the cup, turned portal into sports portal with Visa integration. Based on loyalty system.

General tasks:

• Stakeholder management
• Project management
• Requirements analysis and client alignment
• Coordination with central banks’ project leads (DZ Bank, WGZ Bank)
• Coordinate with IT provider and MasterCard
• Document requirements and acceptance criteria
• Business process and data modeling (BPMN, EPK, UML)
• Functional and IT concept
• Identity and permission management
• Web design
• IT lead and vendor management
• eCommerce: integrate client shops (reward ordering, co-pay)
• Support rollout and training
• Create admin and bank manuals
• Integrate Visa cards

Task: build a loyalty system with wide benefits for regional needs.

Solution:

• Two-level customer card system: SWM customers and partners’ customers
• Earn points at leading Munich retailers
• Special discounts at city baths and cultural events
• Redeem points for vouchers (mailed or printed at partner kiosks)
• Data exchange with SAP BW and letter shop
• Send coupons with SWM magazine M-Direkt
• Initial mailing of application form and cards to 1M+ SWM customers

Tasks:

• Stakeholder management
• Project management
• Requirements analysis and alignment with client, documentation, acceptance criteria
• Business process and data modeling (BPMN, EPK) with CaseWise
• Functional and IT concept
• Identity and permission management
• Web design
• Train customer service team
• Support rollout with partners
• Create admin and support manuals
• Ongoing support

Task:

• Keep Sparkassen competitive, reduce outflow to other banks, boost branch traffic, resist competitors, optimize earnings via product rewards, cross-sell, unified customer view.

Solution:

• CRM approach for retail customers

• Reward Sparkassen services and partner offers

• Systematic loyalty rewards to build barriers to exit

• Ongoing communication

• Advisors award S-points at product sales as alternative to discounts

• Award points in complaint handling

• Support launch for first banks, ongoing support, train teams.

• Integrated transport control system for freight.
• Supported DB development team on initial applications.

• Select and implement a standard software for policy administration in a P&C and life insurance group.
• Market analysis of insurance software, set criteria, evaluate products, run workshops and vendor demos, support project leadership, advise on process analysis and project approach, create migration concept for legacy system.