Requirements Engineer (Product Promotional Materials & Asset Management)

• Gathering and designing requirements from business units and stakeholders
• Organizing and conducting workshops
• Creating and writing user stories
• Supporting user stories from refinement to rollout
• Mapping user stories
• Moderating regular meetings
• Organizing and executing releases
• Error analysis and data analysis
• Quality assurance

Skills and strengths:

• Extensive experience as a requirements engineer/business analyst in portals and digitalization
• Identifying and analyzing optimization potential
• Analytical, conceptual and strategic approach to presenting complex issues
• Stakeholder management
• Functional and technical analysis of new products
• Supporting complex IT projects
• Technical IT understanding and experience
• Extensive experience in software development
• Moderating and communicating with service providers
• Requirements engineering with external systems
• Agile project management
• Quality assurance (quality gates) based on ISTQB
• Ticketing system
• Experience in retail

Projects:

• HOP
• Papinet
• Obility (external system)
• RWS

Tools:

• Jira, Confluence, Conceptboard, SCRUM, SAFe
• Databases: Snowflake, Oracle, Teradata, DBeaver
• Squirrel
• MicroStrategy

Project: Salesforce implementation (replacing the legacy Siebel-based system)

As Project Manager:

• Managing service providers (development teams)
• Advising on GDPR implementation and data quality
• Supporting business processes in the company (foreign offices, partners, involved systems)
• Approaching interfaces including migration and test strategy
• Stakeholder management, conflict and quality management

As Technical Product Owner:

• Planning the digital solution architecture: Salesforce, MCAD (interactive plans), Aditus access system (visitors, etc.), commission system, SAP FI, shop systems, AOA, DWH
• Coordinating with surrounding systems (external systems)
• Creating user stories: interfaces between Salesforce and other systems
• Migration concept for data transfer from the legacy system
• Executing tests (Kibana dashboards, Xray)

As Business Analyst, Commission System Development:

• Business process analysis for Salesforce and surrounding systems (ERM, SERM, UML, data flow) and creating new business processes
• Process and business engineering (parallel operation of new and legacy systems)
• Requirements engineering for surrounding systems
• Requirements for a new commission system (international)
• Functional and technical analysis of new products, MVPs

Systems/Tools:

• MS Project, Salesforce, SCRUM/SAFe, Jira, Confluence, SAP FI, LeanIX, Lucidchart, Talend, Xray, Kibana, PostgreSQL, SQuirreL SQL

Consulting and support on technological, structural and organizational questions around software development (project management, requirements analysis/description, specification development) and supporting the expansion of service projects for clients.

Creating the 'Intelligent Communication' proposal (VoIP telephony) for a large authority in Vienna (1,500 users) with the following tasks:

• Requirements analysis/management for the tender
• Introducing Trello to map all topics of the tender
• Checking software solution functionality, describing missing features (Jira, Confluence, Trello), developing solution proposals
• Evaluating the integration of Salesforce, IBM Watson and chatbots
• Proposing a learning management system
• Selecting end devices – sourcing a new supplier and evaluation (China)
• Reviewing supplier offers for the two required data centers (availability, failover, etc.)
• Reviewing concepts for integration and rollout, availability and security, interfaces, training (SQL Server, firewall, etc.)
• Reviewing compliance with GDPR
• Product Owner: new devices
• Tools: MS Project, JIRA, Confluence
• Project languages: German, English
• Documentation: English

Project management, requirements engineer tasks:

• Stakeholder management, project management
• Establishing a PMO for the group
• Leading workshops to identify customer requirements
• Creating functional specs based on customer requirement documents or joint requirement documents
• Coordinating with professional services on development environments: MS SQL Server, MS Power BI, MS Visual Studio, Oracle, Oracle APEX
• Coordinating additional requirements (feature/change requests)
• Supporting customers in operations with subsequent handover to service & support, including document management
• Shareholder, conflict and quality management

Service delivery management tasks:

• Monitoring existing processes and structures and extending/adapting on-call, ticketing processes, incident reporting, documentation, etc.
• Coordinating with existing clients (requirements, concerns, etc.)
• Ongoing monitoring of customer requests (development)

The goal was to develop a service as a unique option for companies focusing on nutrition and exercise with integrated medical check-ups and a motion sensor (Oracle, Java application).

• Project management, stakeholder management
• Requirements analysis and documentation (ARIS).
• Business process and data modeling, requirements and specifications document.
• Development leadership: client team, web agency (accessible), smartphone app development vendor (India), description of web services (MS technology) for development partners.
• Selection and implementation of CRM system -> CAS (sales).
• Motion sensor (China): planning, design, procurement, logistics.
• Workplace health promotion system: base LMS system, concept, design, development leadership of website, smartphone app, reporting.
• Market launch: building the sales organization (processes, approach), support in sales, integration of external sales team.
• Participation in panel discussions on corporate health (Faculty of Business and Economics, University of Augsburg; Personal Süd; Personal Swiss; Personal Austria).

Full-service payment provider for integrated customer management and payment-enabled customer cards.

Project: Development of family program 'PRO LIFE Community':

• To strengthen long-term connection, a family program was developed on an online platform to increase customer loyalty and relationship duration, welcome prospects early into a PRO LIFE world, and set up a family program that identifies and supports participants' individual behavior over as long a period as possible. PRO LIFE Family is the online portal that offers real value to families. Partner companies provided coupons (free or discounted) for popular excursion destinations and leisure activities, competitions with attractive prizes, and blogs (set up similar to groups in XING) on family topics such as health, nutrition, insurance & retirement planning.
• An integrated tool (Oracle, APEX) in the loyalty system was used for coupon campaigns (email, web) and campaign analysis.

Project LEBENSWERT – Corporate Health Promotion Service:

• Implementation of a modern corporate health promotion system focusing on exercise with integrated medical check-ups and a pedometer from a Swiss provider.
• Approach: waterfall and agile
• Project management, stakeholder management
• Requirements analysis, documentation, acceptance criteria
• Business process and data modeling (BPMN, EPK), ARIS
• Functional and IT concept
• Website design
• Development leadership (Oracle, Java, Typo3, MySQL)
• Managing involved service providers (website development, check-up integration, hosting)
• Support in building the sales organization (processes, approach) and in sales
• Authorization concept (participating companies)
• Support during rollout
• Support with GDPR

City of Vienna project:

• Expansion of full-service consulting and support for tenants in the City of Vienna's over 230,000 apartments. Support is provided with comprehensive industry know-how and specific expertise, via more than 200 multimedia phone workstations, two locations, 7 days a week, 24 hours a day, through hotlines, info, service and helplines, help desks for customer surveys, appointment scheduling, registration services, telesales, 1st and 2nd level support and much more.

Project to develop a system to carry out marketing measures in selected Austrian municipalities:

• The goal of the campaign is to intensify and retain customers in the defined action area for existing customers, to draw attention to the product range (TV, Internet, phone) and expand existing contracts, and for new customers, to excite and win them over for the offer.

Project to develop a system for the event management of FSW (Fonds Soziales Wien):

• Implementation of an event system with the goal of allowing FSW's clients, in addition to booking FSW events by phone through call center agents, to also book event participation directly through the FSW website (booking, cancellation, email confirmations, etc.).

General tasks as Project Manager, Requirements Engineer:

• Stakeholder management
• Project management, requirements engineering
• Requirements analysis, documentation, acceptance criteria
• Business process and data modeling (BPMN, EPK), ARIS
• Business and IT concept
• Authorization concept (involved companies)
• Website design
• IT management during development and customization, steering involved service providers (development, hosting)
• Support during implementation

Provider of investment funds for private investors in the cooperative financial group.

Project UnionPartner Program to strengthen collaboration between the cooperative and bank advisors:

• The goal was to build an advisor program where every single activity is directly rewarded. Union Investment uses this program to specifically promote advisor behavior. Advisors were provided with, among other things, an interactive area for different questionnaires, such as closed questions with bonus points for correct answers (open answer options and automatic point allocation for participation, quick votes), and bonus points for successful participation in web trainings.
• Bank advisors could collect bonus points and exchange them for rewards. The UnionPartner Program is very popular with advisors. In summer 2008, over 20,000 participants were active.

Project: Bonus program for customers of Volksbanken Raiffeisenbanken for the 2006 Football World Cup:

• The goal was to increase MasterCard’s market share of credit cards and significantly boost credit card revenues with the “Final Fever” bonus program on the occasion of the FIFA Football World Cup 2006™. After the 2006 World Cup, the portal was expanded into a sports portal with VISA credit card integration. Basis: Loyalty Management.

General tasks as Project Manager, Requirements Engineer:

• Stakeholder management
• Project management
• Requirements analysis and coordination with the client
• Collaboration and alignment with project leads of the central institutions DZ Bank and WGZ Bank
• Coordination with the VR IT service provider and MasterCard
• Documentation of requirements including test/acceptance criteria
• Business process and data modeling (BPMN, EPK, UML)
• Business and IT concept
• Identity and access management
• Website design
• IT management and control of all service providers
• eCommerce: integration of the client’s shops (reward ordering, co-payment)
• Support for nationwide rollout and ongoing support
• Training of client teams
• Creation of user manual for administrators and banks
• Integration of VISA credit cards

Assignment: Build a loyalty system with extensive benefits tailored to regional needs.

Solution:

• 2-level customer card system:
• SWM customers
• Customers of partner retailers
• Collect bonus points with purchases at leading Munich retail companies
• Special discounts at many Munich businesses and city pools, plus discounts on cultural events
• Redeem bonus points for value vouchers (shipping or printing directly at partner retailers via interactive kiosk terminals)
• Data exchange with the SAP system (BW) and the letter shop
• Mailing of coupons with the SWM customer magazine M-Direkt
• Initial mailing of the application form and the SWM customer card to over 1 million SWM customers

Tasks as Project Manager, Requirements Engineer:

• Stakeholder management
• Project management
• Requirements analysis and alignment with the client, documentation, test/acceptance criteria
• Business process and data modeling (BPMN, EPK) with CaseWise
• Business and IT concept
• Identity and access management
• Website design
• Training of the customer service team
• Support during system roll-out to partner retailers
• Creation of manual for administrators and support
• Ongoing support

Assignment:

• Maintain the competitiveness of the savings banks, reduce outflow of funds to third-party institutions, increase customer visits in branches, shield against competitors' offers, optimize revenues by rewarding selected products, increase cross-selling, tap customer potential -> unified view of customers.

Solution:

• Implementation of a customer relationship management approach for retail customers of the savings banks

• Rewarding savings bank services and special offers at regional and national partners (retail), systematic customer loyalty rewards, building switching barriers

• Ongoing communication for more and better customer contacts

• Awarding bonus points by sales staff at product sign-ups -> issuing S-points as an alternative to price reductions

• Awarding bonus points through complaint management

• Support during the rollout for the first participating savings banks, ongoing support, training of customer teams.