Requirements Engineer (Promotional Materials & Asset Management)

• Gather and design requirements from business units and stakeholders
• Organize and run workshops
• Create and write user stories
• Support user stories from refinement to rollout
• Map user stories
• Facilitate regular meetings
• Plan and execute releases
• Perform error and data analysis
• Quality assurance

Skills and strengths:

• Many years of experience as a Requirements Engineer/Business Analyst in portals and digitalization
• Identifying and analyzing optimization potential
• Analytical, conceptual, and strategic approach to clearly present complex issues
• Stakeholder management
• Business and technical analysis of new products
• Support for complex IT projects
• Technical IT understanding and experience
• Many years of experience in software development
• Moderation and communication with service providers
• Requirements Engineering with external systems
• Agile project management
• Quality assurance (Quality Gates) according to ISTQB
• Ticketing system
• Sales experience

Projects:

• HOP
• Papinet
• Obility (external system)
• RWS

Tools:

• Jira, Confluence, Conceptboard, SCRUM, SAFe
• Databases: Snowflake, Oracle, Teradata, DBeaver
• Squirrel
• MicroStrategy

Salesforce implementation project (replacing legacy system based on Siebel)

As Project Manager:

• Manage service providers (development teams)
• Advise on GDPR compliance and data quality
• Support business processes in the company (foreign offices, partners, involved systems)
• Handle interfaces including migration and testing strategy
• Stakeholder, conflict, and quality management

As Technical Product Owner:

• Plan digital solution architecture: Salesforce, MCAD (interactive plans), Aditus access system (visitors, etc.), commission system, SAP FI, shop systems, AOA, DWH
• Coordinate with surrounding systems (external systems)
• Write user stories: Salesforce <-> surrounding systems interfaces
• Develop migration concept for data transfer from the legacy system
• Conduct tests (Kibana dashboards, Xray)

As Business Analyst and Commission System Developer:

• Analyze business processes in Salesforce and surrounding systems (ERM, SERM, UML, data flow) and create new processes
• Process and business engineering (parallel operation of new and legacy systems)
• Requirements Engineering for surrounding systems
• Define requirements for a new international commission system
• Business and technical analysis of new products and MVPs

Systems/Tools:

• MS Project, Salesforce, SCRUM/SAFe, Jira, Confluence, SAP FI, LeanIX, LucidChart, Talend, Xray, Kibana, PostgreSQL, SQuirreL SQL

Consulting and support on technological, structural, and organizational issues around software development (PM, requirements analysis/description, specifications) and support to expand service projects for clients.

Created proposal “Intelligent Communication” (VoIP telephony) for a large government agency in Vienna (1,500 workstations) with the following tasks:

• Requirements analysis and management for the tender
• Introduce Trello to track all tender topics
• Check software solution functionality, document missing features (Jira, Confluence, Trello), propose solutions
• Evaluate integration of Salesforce and IBM Watson, ChatBots
• Propose a learning management system (training system)
• Select devices – find and evaluate new supplier (China)
• Review vendor offers for two required data centers (availability, redundancy, etc.)
• Review integration and rollout plans, availability and security, interfaces, training (SQL Server, firewall, etc.)
• Verify GDPR compliance
• Product Owner for new devices
• Tools: MS Project, JIRA, Confluence
• Project languages: German, English
• Documentation: English

Project management and Requirements Engineer tasks:

• Stakeholder management, project management
• Set up PMO for the corporate group
• Lead workshops to identify customer requirements
• Create specifications based on customer RFPs or jointly developed RFPs
• Coordinate with Professional Services on development environment: MS SQL Server, MS Power BI, MS Visual Studio, Oracle, Oracle APEX
• Coordinate additional requirements (feature/change requests)
• Assist clients in operations and hand over to Service & Support including document management
• Shareholder, conflict, and quality management.

Service Delivery Management tasks:

• Monitor existing processes and structures, and expand/adjust on-call, ticket processes, submissions, documentation, …
• Liaise with existing clients (requirements, concerns, …)
• Ongoing monitoring of client requests (development)

The goal was the development of a service as a unique option for companies focusing on nutrition and exercise, with integrated medical check-ups and a motion sensor (Oracle, Java application).

• Project management, stakeholder management.
• Requirements analysis and documentation (ARIS).
• Business process and data modeling, requirements and functional specifications.
• Development management: client team, service provider for website (accessible), service provider for smartphone app development (India), description of web services (MS technology) for development partners.
• Selection and implementation of CRM system -> CAS (sales).
• Motion sensor (China): planning, design, procurement, logistics.
• BGF system: based on LMS platform, concept, design, development management of website, smartphone app, reporting.
• Market launch: setup of sales organization (processes, approach), support in sales, integration of external sales team.
• Participation in panel discussions on corporate health (Faculty of Business and Economics, University of Augsburg; Personal Süd; Personal Swiss; Personal Austria).

Full-service payment provider for integrated customer management and payment-enabled customer cards.

Project development of family program "PRO LIFE Community":

• To strengthen sustainable loyalty, a family program was developed on an online platform to enhance customer loyalty and relationship duration, welcome prospects early in a PRO LIFE world and set up a family program that recognizes and supports participants' individual behavior over as long a period as possible. PRO LIFE Family is the online portal that offers real added value to families. Partner companies offer coupons (free or discounted) for popular excursion destinations and leisure activities, competitions with attractive prizes, and blogs (built similar to groups on XING) on family topics like health, nutrition, insurance & financial planning.
• For coupon campaigns (email, web) and campaign analysis, a tool integrated into the loyalty system (Oracle, APEX) was used.

Project LEBENSWERT – service for corporate health promotion:

• Introduction of a system for modern health promotion in companies with a focus on exercise, integrated medical check-ups and the pedometer of a Swiss provider.
• Approach: waterfall and agile
• Project management, stakeholder management
• Requirements analysis, documentation, test criteria
• Business process and data modeling (BPMN, EPK), ARIS
• Business and IT concept
• Website design
• Development management (Oracle, Java, Typo3, MySQL)
• Coordination of involved service providers (website development, check-up integration, hosting)
• Support in building the sales organization (processes, approach) and in sales
• Authorization concept (involved companies)
• Support in implementation
• Support for GDPR

Project City of Vienna:

• Expansion of full-service consulting and support for tenants in the more than 230,000 apartments of the City of Vienna. The support is provided with extensive industry know-how and specific expertise, via over 200 multimedia telephone workstations, two locations, 7 days a week, 24 hours a day, through hotlines, info lines, service lines and help lines, help desks for customer surveys, appointment scheduling, registration services, telephone sales, 1st- and 2nd-level support, and much more.

Project to develop a system to carry out marketing measures in selected Austrian municipalities:

• The aim of the campaign is to boost engagement and loyalty among existing customers in the defined area by highlighting the product range (TV, Internet, Phone) and extending existing contracts, and to attract and win new customers.

Project to develop a system for event management of the FSW (Fonds Soziales Wien):

• Implementation of an event management system with the goal of enabling FSW customers, in addition to booking FSW events by phone through call center agents, to also book events directly on the FSW website (booking, cancellation, email confirmations, etc.).

General tasks as Project Manager, Requirements Engineer:

• Stakeholder management
• Project management, Requirements engineering
• Requirements analysis, documentation, acceptance criteria
• Business process and data modeling (BPMN, EPK), ARIS
• Functional and IT concept
• Authorization concept (involved companies)
• Website design
• IT leadership during development and customization, coordination of involved service providers (development, hosting)
• Support during rollout

Provider of investment funds for private investors within the cooperative financial group.

Project UnionPartnerProgram to strengthen cooperation between the cooperative and the bank advisors:

• The goal was to set up an advisor program where each activity is directly rewarded. Union Investment uses this program to specifically encourage advisor behavior. Advisors were given, among other things, an interactive area for different questionnaires like closed questions with bonus points for correct answers (open response options and automatic points for participation, quick votes), bonus points for successful participation in web training, and more.
• Advisors could collect bonus points and exchange them for rewards. The UnionPartnerProgram was very popular among advisors. In summer 2008, over 20,000 participants were active.

Project bonus program for Volksbanken Raiffeisenbanken customers for the 2006 FIFA World Cup:

• The goal was to increase MasterCard's market share in credit cards and significantly boost credit card spending with the "Final Fever" bonus program during the FIFA World Cup 2006TM. After the World Cup 2006, the portal was expanded into a sports portal with integration of VISA credit cards. Basis: Loyalty Management.

General tasks as Project Manager, Requirements Engineer:

• Stakeholder management
• Project management
• Requirements analysis and coordination with the client
• Collaboration and coordination with project managers of the central institutes DZ Bank and WGZ Bank
• Coordination with the VR IT service provider and MasterCard
• Documentation of requirements including test/acceptance criteria
• Business process and data modeling (BPMN, EPK, UML)
• Functional and IT concept
• Identity and access management
• Website design
• IT leadership and management of all service providers
• eCommerce: integration of the client's shops (reward ordering, co-payment)
• Support for nationwide rollout and ongoing maintenance
• Training of client teams
• Creation of the administrator and bank user manual
• Integration of VISA credit cards

Assignment: Development of a loyalty system with far-reaching benefits, tailored to regional needs.

Solution:

• 2-level customer card system:
• SWM customers
• Customers of retail partners
• Collecting bonus points on purchases at leading Munich retail stores
• Special discounts at many Munich companies and city pools, and discounts at cultural events
• Redeem bonus points for vouchers (sent by mail or printed directly at retail partner locations via interactive kiosk terminals)
• Data exchange with the SAP system (BW) and the letter shop
• Sending coupons with the SWM customer magazine M-Direkt
• Initial mailing of the application form and the SWM customer card to over 1 million SWM customers

Tasks as Project Manager, Requirements Engineer:

• Stakeholder management
• Project management
• Requirements analysis and alignment of requirements with the client, documentation, test/acceptance criteria
• Business process and data modeling (BPMN, EPK) with CaseWise
• Functional and IT concept
• Identity and access management
• Website design
• Training of the customer service team
• Support during system rollout at retail partners
• Creation of the administrator and support manual
• Ongoing support

Assignment:

• Maintain the competitiveness of the Sparkassen, reduce money outflow to third-party banks, increase customer visits to branches, shield against competitor offers, optimize revenue by rewarding selected products, increase cross-selling, exploit customer potential -> unified customer view.

Solution:

• Implement a customer relationship management approach for private customers at the Sparkassen

• Award bonuses for Sparkassen services and partner offers at regional and national partners (retail), systematic customer loyalty rewards, build switching barriers

• Continuous communication for more and better customer contacts

• Award bonus points by sales staff on product sales -> award S-points as an alternative to price discounts

• Award bonus points as part of complaint management

• Support the rollout for the first participating Sparkassen, ongoing maintenance, and training of customer teams.