Requirements Engineer (Product Advertising Materials & Asset Management)

• Gathering and designing requirements from business departments and stakeholders
• Organizing and conducting workshops
• Creating and writing user stories
• Managing user stories from refinement to rollout
• User story mapping
• Facilitating regular meetings
• Organizing and conducting releases
• Error analysis and data analysis
• Quality assurance

Skills and strengths:

• Extensive experience as a requirements engineer/business analyst in portal development and digitalization
• Identifying and analyzing opportunities for optimization
• Analytical, conceptual, and strategic approach to structuring and presenting complex issues
• Stakeholder management
• Functional and technical analysis of new products
• Managing complex IT projects
• Technical IT understanding and experience
• Extensive experience in software development
• Facilitating and communicating with service providers
• Requirements engineering in connection with external systems
• Agile project management
• Quality assurance (quality gates) based on ISTQB
• Ticketing system
• Retail experience

Projects:

• HOP
• Papinet
• Obility (external system)
• RWS

Tools:

• Jira, Confluence, Conceptboard, SCRUM, SAFe
• Databases: Snowflake, Oracle, Teradata, DBeaver
• Squirrel
• MicroStrategy

Salesforce implementation project (replacing legacy system based on Siebel)

As project manager:

• Managing service providers (development teams)
• Advising on GDPR compliance and data quality
• Supporting company processes (foreign offices, partners, involved systems)
• Defining the approach to interfaces including migration and test strategy
• Stakeholder management, conflict, and quality management

As Technical Product Owner:

• Planning digital solution architecture: Salesforce, MCAD (interactive plans), Aditus access system (visitors, etc.), commission system, SAP FI, shop systems, AOA, DWH
• Coordinating with related external systems
• Creating user stories: Salesforce <-> related systems interfaces
• Migration concept for data transfer from the legacy system
• Conducting tests (Kibana dashboards, Xray)

As business analyst in commission system development:

• Business process analysis for Salesforce and related systems (ERM, SERM, UML, data flow) and creating new business processes
• Process and business engineering (parallel operation of new and legacy systems)
• Requirements engineering for related systems
• Requirements for a new international commission system
• Functional and technical analysis of new products, MVPs

Systems/Tools:

• MS Project, Salesforce, SCRUM/SAFe, Jira, Confluence, SAP FI, LeanIX, Lucidchart, Talend, Xray, Kibana, PostgreSQL, SQuirreL SQL

Consulting and support on technological, structural, and organizational questions around software development (project management, requirements analysis/description, specification creation) and supporting the expansion of service projects for clients.

Creating the 'Intelligent Communication' proposal (VoIP telephony) for a large authority in Vienna (1,500 workplaces) with the following tasks:

• Requirements analysis/management for the tender
• Implementing Trello to map all tender topics
• Reviewing software solution functionality, identifying missing features (Jira, Confluence, Trello), and developing proposed solutions
• Evaluating the integration of Salesforce, IBM Watson, and chatbots
• Proposing a learning management system
• Selecting end devices – finding and evaluating a new supplier (China)
• Reviewing supplier offers for the two required data centers (availability, redundancy, etc.)
• Reviewing concepts for integration and rollout, availability and security, interfaces, training (SQL Server, firewall, etc.)
• Checking compliance with GDPR
• Product Owner: new end devices
• Tools: MS Project, JIRA, Confluence
• Project languages: German, English
• Documentation: English

Project management, requirements engineer tasks:

• Stakeholder management, project management
• Establishing a PMO for the corporate group
• Leading workshops to identify customer requirements
• Creating requirement specifications based on customer requirements documents or those jointly developed with customers
• Coordinating with professional services on the development environment: MS SQL Server, MS Power BI, MS Visual Studio, Oracle, Oracle APEX
• Aligning on additional requirements (feature/change requests)
• Supporting customers in operational use with subsequent handover to service & support, including document management
• Shareholder, conflict, and quality management.

Service delivery management tasks:

• Monitoring existing processes and structures and extending/adapting on-call, ticket processes, submissions, documentation, etc.
• Coordination with existing customers (requirements, concerns, etc.)
• Ongoing monitoring of customer issues (development)

The goal was to develop a service as a unique option for companies focused on nutrition and exercise with integrated medical check-ups and an activity sensor (Oracle, Java application).

• Project management, stakeholder management
• Requirements analysis and documentation (ARIS)
• Business process and data modeling, requirements and functional specification
• Development leadership: client team, service provider for website (accessible), service provider for smartphone app development (India), description of Web Services (MS technology) for the development partner
• Selection and implementation of CRM system -> CAS (sales)
• Activity sensor (China): planning, design, procurement, logistics
• Corporate health promotion system: base LMS system, concept, design, development leadership for website, smartphone app, reports
• Market launch: building the sales organization (processes, approach), sales support, integration of external sales team
• Participation in panel discussions on corporate health (Faculty of Business and Economics, University of Augsburg; Personal Süd; Personal Swiss; Personal Austria)

Full-service payment provider for integrated customer management and payment-enabled customer cards.

Project: development of family program "PRO LIFE Community":

• To strengthen sustainable engagement, a family program was developed on the basis of an online platform to boost customer loyalty and retention, welcome prospects early into a PRO LIFE world, and set up a family program that recognizes and supports participants' individual behavior over a long period. PRO LIFE Family is the online portal offering real value to families. Partner companies provided coupons (free or discounted) for popular attractions and leisure activities, competitions with attractive prizes, and blogs (set up like groups in XING) on family topics such as health, nutrition, insurance & financial planning
• For coupon campaigns (email, web) and campaign analysis, an integrated tool in the loyalty system (Oracle, APEX) was used

Project LEBENSWERT – corporate health promotion service:

• Introduction of a modern health promotion system in companies focusing on exercise with integrated medical check-ups and a pedometer from a Swiss provider
• Approach: waterfall and agile
• Project management, stakeholder management
• Requirements analysis, documentation, test criteria
• Business process and data modeling (BPMN, EPK), ARIS
• Functional and IT concept
• Website design
• Development leadership (Oracle, Java, Typo3, MySQL)
• Management of involved service providers (website development, check-ups integration, hosting)
• Support in building the sales organization (processes, approach) and in sales
• Authorization concept (participating companies)
• Support during rollout
• GDPR support

Project City of Vienna:

• Expansion of full-service consulting and support for tenants in the over 230,000 apartments of the City of Vienna. The support is provided with extensive industry know-how and specific expertise, using over 200 multimedia phone workstations, two locations, 7 days a week, 24 hours a day, via hotlines, info, service and help lines, helpdesks for customer surveys, appointment scheduling, registration services, telesales, 1st and 2nd level support, and much more.

Project: Development of a system to carry out marketing campaigns in selected Austrian communities:

• The campaign aims to increase engagement and customer loyalty among existing customers in the defined action area, raise awareness of the product range (TV, Internet, phone), and expand existing contracts; and for new customers, to excite them about the offer and win them over.

Project: Development of a system for event management for FSW (Fonds Soziales Wien):

• Implementation of an event system aiming to enable FSW customers to not only book FSW events by phone through call center agents, but also book participation directly through the FSW website (booking, cancellation, email confirmations, etc.).

General tasks as Project Manager, Requirements Engineer:

• Stakeholder management
• Project management, Requirements Engineer
• Requirements analysis, documentation, acceptance criteria
• Business process and data modeling (BPMN, EPC), ARIS
• Functional and IT concept
• Authorization concept (involved companies)
• Website design
• IT lead for development and customization, coordination of involved service providers (development, hosting)
• Support during implementation

Provider of investment funds for private investors in the cooperative financial group.

Project: UnionPartnerProgramm to strengthen collaboration between the cooperative and bank advisors:

• The goal was to set up an advisor program where each activity is directly rewarded. Union Investment uses this program to specifically encourage advisor behavior. Bank advisors were provided, among other things, with an interactive section for various questionnaires, including closed questions with rewards for correct answers (open answer options and automatic points for participation, quick votes), and bonuses for successful completion of web trainings.
• This allowed bank advisors to collect bonus points and exchange them for rewards. The UnionPartnerProgramm was very popular among advisors. In summer 2008, over 20,000 participants were active.

Project: Bonus program for customers of Volksbanken Raiffeisenbanken for the 2006 FIFA World Cup:

• The goal was to increase MasterCard’s market share in credit cards and significantly boost credit card sales through the "Final Fever" bonus program for the 2006 FIFA World Cup. After the World Cup, the portal was expanded into a sports portal with integration of VISA credit cards. Foundation: Loyalty Management.

General tasks as Project Manager, Requirements Engineer:

• Stakeholder management
• Project management
• Requirements analysis and coordination with the client
• Collaboration and coordination with the project leads of the central institutions DZ Bank and WGZ Bank
• Coordination with the cooperative IT service provider and MasterCard
• Documentation of requirements including test and acceptance criteria
• Business process and data modeling (BPMN, EPC, UML)
• Functional and IT concept
• Identity and access management
• Website design
• IT lead and coordination of all service providers
• eCommerce: integration of the client’s shops (reward ordering, co-payment)
• Support for nationwide rollout and ongoing maintenance
• Training of customer teams
• Creation of manuals for administrators and banks
• Integration of VISA credit cards

Assignment: Development of a loyalty system with extensive benefits, tailored to regional needs.

Solution:

• Two-level customer card system:
• SWM customers
• Customers of retail partners
• Collecting bonus points on purchases at leading retail companies in Munich
• Special discounts at many Munich companies and municipal pools, and discounts for cultural events
• Redeeming bonus points for value vouchers (mailed or printed directly at retail partners via interactive kiosk terminals)
• Data exchange with the SAP system (BW) and the letter shop
• Sending coupons with the SWM customer magazine M-Direkt
• Initial mailing of the application form and the SWM customer card to over 1 million SWM customers

Tasks as Project Lead, Requirements Engineer:

• Stakeholder management
• Project management
• Requirements analysis and alignment with the client, documentation, test and acceptance criteria
• Business process and data modeling (BPMN, EPC) with CaseWise
• Functional and IT concept
• Identity and access management
• Website design
• Training of the customer service team
• Support during system rollout to retail partners
• Creation of manuals for administrators and support
• Ongoing support

Assignment:

• Maintain the competitiveness of the Sparkassen, reduce the outflow of funds to third-party banks, increase customer traffic in branches, insulate against competitors’ offers, optimize revenue by rewarding selected products, increase cross-selling, tap into customer potential -> unified view of customers.

Solution:

• Implementation of the customer relationship management approach for private customers of the Sparkassen

• Rewarding Sparkassen services and special offers with regional and national partners (retail), systematic customer loyalty rewards, creating switching barriers

• Continuous communication for more and better customer contacts

• Awarding bonus points by sales staff for product completions -> awarding S-points as an alternative to price reductions

• Awarding bonus points as part of complaint management

• Support during the rollout for the first participating Sparkassen, ongoing support, training of customer teams.