Requirements Engineer

• Gathering requirements from business units and stakeholders
• Organizing and running workshops
• Creating and supporting user stories (from refinement to rollout) and mapping
• Facilitating Scrum ceremonies
• Identifying and analyzing optimization potentials like the REWE Pick&Go app
• Moderation and communication with service providers
• Requirements engineering in connection with external systems
• DWH/BI solution: loyalty reporting with MicroStrategy
• ITIL (framework for IT service delivery)
• Quality assurance (quality gates) based on ISTQB

• Advising on implementing GDPR and data quality
• Stakeholder, conflict and quality management
• Planning the digital solution architecture: Salesforce, MCAD, Aditus access control system, commission system, SAP FI, shop systems, AOA, DWH/BI solution
• Coordinating with external subsystems
• Creating user stories for interfaces between Salesforce and subsystems
• Developing a migration concept for data transfer from the legacy system
• Requirements engineering for subsystems
• Specifying requirements for an international commission system

• Requirements analysis and management for tenders
• Reviewing software functionality and documenting missing features (MS Project, JIRA, Confluence, Trello)
• Developing solution proposals
• Integrating Salesforce, IBM Watson, chatbots and voicebots
• Setting up a PMO for the corporate group
• Leading workshops to identify customer requirements
• Creating functional specifications based on requirements specifications
• Coordinating with professional services (MS SQL Server, MS Power BI, MS Visual Studio, Oracle APEX, DWH/BI data base)
• Supporting the client in operational processes
• Stakeholder, conflict and quality management

Service Delivery Management:

• Monitoring and adjusting on-call, ticketing and documentation processes
• Coordinating with existing clients on requirements and issues
• Ongoing monitoring of customer issues in development

• Requirements analysis and documentation using ARIS
• Business process and data modeling and preparation of requirements and specification documents
• Lead development and coordinate vendors for accessible website and smartphone app
• Defining web services (MS technology) for development partners
• Selection and implementation of a CRM system (CAS)
• Planning, design and procurement of a motion sensor (China), including logistics
• Concept and development leadership of a BGF system (website, app, reporting)
• Building a sales organization and integrating an external sales team
• Participating in panel discussions on workplace health

• Requirements analysis, documentation and definition of test criteria
• Business process and data modeling (BPMN, EPK, ARIS)
• Creation of business and IT concepts for web design (Oracle, Java, Typo3, MySQL)
• Managing vendors and designing an access rights concept
• Support in implementation and GDPR compliance

• Requirement analysis, documentation, and definition of acceptance criteria
• Business process and data modeling (BPMN, EPC, ARIS)
• Business and IT concept development
• IT management of development and customization
• Managing service providers and supporting implementation

• Requirement analysis and coordination with clients (DZ Bank, WGZ Bank, MasterCard)
• Documentation of requirements including test and acceptance criteria
• Business process and data modeling (BPMN, EPC, UML)
• Integration of VISA credit cards

• Setting up a loyalty system with a two-tier customer card and coupons
• Requirement analysis and documentation of test and acceptance criteria
• Business process and data modeling (BPMN, EPC, CaseWise)
• Business and IT concept development
• Identity and access management
• Training the service team and supporting the rollout
• Creating administrator and support manuals

• Management of the S-points bonus program for customer retention
• Business process analysis, data modeling, and conceptualization
• Implementation at participating savings banks and training of customer teams