Jens-Uwe Weidner - Interim Manager Customer Success

Q: Where is Jens-Uwe based?

Jens-Uwe is based in Cologne, Germany and can operate in on-site , hybrid , and remote work models.

Q: What languages does Jens-Uwe speak?

Jens-Uwe speaks the following languages: German (Native), French (Advanced), English (Elementary), Spanish (Elementary) .

Q: How many years of experience does Jens-Uwe have?

Jens-Uwe has at least 22 years of experience. During this time, Jens-Uwe has worked in at least 7 different roles and for 4 different companies . The average length of individual experience is 3 years and 9 months . Note that Jens-Uwe may not have shared all experience and actually has more experience.

Q: What is Jens-Uwe's latest experience?

Jens-Uwe's most recent position is Interim Manager Customer Success at paymenttools .

Q: What companies has Jens-Uwe worked for in recent years?

In recent years, Jens-Uwe has worked for paymenttools and juwe121 Consulting .

Q: Which industries is Jens-Uwe most experienced in?

Jens-Uwe is most experienced in industries like Aerospace and Defense , Professional Services , and Information Technology (IT) . Jens-Uwe also has some experience in Manufacturing and Banking and Finance .

Q: Which business areas is Jens-Uwe most experienced in?

Jens-Uwe is most experienced in business areas like Project Management , Operations , and Strategy and Planning . Jens-Uwe also has some experience in Information Technology (IT) , Human Resources (HR) , and Product Development .

Q: Which industries has Jens-Uwe worked in recently?

Jens-Uwe has recently worked in industries like Professional Services and Banking and Finance .

Q: Which business areas has Jens-Uwe worked in recently?

Jens-Uwe has recently worked in business areas like Project Management , Operations , and Information Technology (IT) .

Recommended expert

Cologne, Germany

Experience

Jul 2023 - Nov 2023

5 months

Cologne, Germany

Interim Manager Customer Success

paymenttools

Led the Customer Success department, including the teams Customer Care and Rollout Management
Acted as the external face of the company to existing and new customers
Built strong relationships, drove customer engagement and promoted long-term loyalty

May 2022 - Jun 2023

1 year 2 months

Cologne, Germany

Project Delivery Manager

paymenttools

Enabled and supported timely and customer-oriented software development in an international, agile project environment in the area of payment services

Oct 2019 - Present

6 years 5 months

Cologne, Germany

Managing Partner

juwe121 Consulting

Consulting with a focus on project and delivery management
Process optimization with a strong view to increase the effectiveness of the organization and customer interaction
Latest topics: Project Management
Transformation Management
Shopfloor
Scrum Master

Mar 2014 - Sep 2019

5 years 7 months

Managing Partner

process&people

Acquired and successfully executed projects in aviation, consumer goods, service industry, IT and production
Supported and optimized clients’ business in process optimization with Lean Management methodology, organizational development, strategy and project management
Acted as international representative for Process&People in Switzerland and supported the company’s international development

Jan 2012 - Dec 2013

2 years

New York, United States

Chief of Staff to VP Americas / Senior Manager Strategy, Business Processes, & IT

Lufthansa

Monitored and reported on multiple projects, defined and drove strategic initiatives, organized and conducted international senior management workshops
Led the business process optimization team in North and Latin America, managing over 50 projects with significant KPI improvements, trained more than 200 employees in Lean Management methodology and developed tailor-made IT solutions for optimized workflows

Jul 2009 - Dec 2011

2 years 6 months

Caracas, Venezuela

Director Airport Services Venezuela & Caribbean

Lufthansa

Managed airport and station operations in a highly complicated military controlled environment with a team of over 25 employees
Optimized all airport processes, increasing punctuality of Lufthansa flights from 0% to over 90% on-time departures within a few months

Jan 2007 - Jun 2009

2 years 6 months

Germany

Head of Ground Operation

Lufthansa

Oversaw ground operations for over 80 daily flights with a team of 35 employees
Led and steered team and suppliers, working successfully and respectfully with the German workers council and staff associations

Oct 2002 - Jan 2006

3 years 4 months

Frankfurt am Main, Germany

Manager International IT & Reservation Systems

Lufthansa

Learned and understood aviation IT systems and challenges in developing new airline software
Managed account relationships for Chinese and Asia Pacific reservation systems
Participated in international projects to change and renew airline IT worldwide

Industries Experience

See where this freelancer has spent most of their professional time. Longer bars indicate deeper hands-on experience, while shorter ones reflect targeted or project-based work.

Experienced in Aerospace and Defense (15.5 years), Professional Services (12 years), Information Technology (5.5 years), Manufacturing (5.5 years), and Banking and Finance (1.5 years).

Aerospace and Defense

Professional Services

Information Technology

Manufacturing

Banking and Finance

Business Areas Experience

The graph below provides a cumulative view of the freelancer's experience across multiple business areas, calculated from completed and active engagements. It highlights the areas where the freelancer has most frequently contributed to planning, execution, and delivery of business outcomes.

Experienced in Project Management (17 years), Operations (17 years), Strategy (7.5 years), Information Technology (6.5 years), Human Resources (5.5 years), and Product Development (3.5 years).

Project Management

Operations

Strategy

Information Technology

Human Resources

Product Development

Summary

Highly organized and empathetic manager // Experienced project manager and rollout expert throughout different industries // Process optimization and Customer success specialist // known as a "People & Project Manager".
Strong analytical skills, intercultural Leadership & Data driven decision-making – my basis to develop the best "strategy" for successful execution & implementation of projects
Technology & Digitalization "Evangelist" – usage of many different technologies and software over the last 30 years always "growing with" and "into" new technologies
Open minded & collaboration oriented – this allowed me to successfully work together with people on projects in 10+ countries over the past 20 years
Marathon runner // Team player & Motivator in private and business context
Cross-cultural & Multinational in mind and heart // raised in Germany & Spain; also lived in USA, Venezuela, Hungary & Switzerland // worked and traveled across the globe

Skills

It Integration
Project Management
Customer Service Management

Languages

German

Native

French

Advanced

English

Elementary

Spanish

Elementary

Education

Oct 2011 - Jun 2014

Hochschule für Wirtschaft und Recht Berlin

Master of Arts · European Administrative Management · Berlin, Germany

Oct 1999 - Jun 2002

Berufsakademie Stuttgart

BA · Business Administration · Stuttgart, Germany

Oct 1999 - Jun 2001

IHK Frankfurt

Air Transport Clerk · Aviation/Airway Management and Operations · Frankfurt, Germany

Certifications & licenses

Lean SixSigma Black Belt

Profile

Created

March 2024

Last Update

March 2025

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Frequently asked questions

Do you have questions? Here you can find further information.

Where is Jens-Uwe based?

Jens-Uwe is based in Cologne, Germany and can operate in on-site, hybrid, and remote work models.

What languages does Jens-Uwe speak?

Jens-Uwe speaks the following languages: German (Native), French (Advanced), English (Elementary), Spanish (Elementary).

How many years of experience does Jens-Uwe have?

Jens-Uwe has at least 22 years of experience. During this time, Jens-Uwe has worked in at least 7 different roles and for 4 different companies. The average length of individual experience is 3 years and 9 months. Note that Jens-Uwe may not have shared all experience and actually has more experience.

What roles would Jens-Uwe be best suited for?

Based on recent experience, Jens-Uwe would be well-suited for roles such as: Interim Manager Customer Success, Project Delivery Manager, Managing Partner.

What is Jens-Uwe's latest experience?

Jens-Uwe's most recent position is Interim Manager Customer Success at paymenttools.

What companies has Jens-Uwe worked for in recent years?

In recent years, Jens-Uwe has worked for paymenttools and juwe121 Consulting.

Which industries is Jens-Uwe most experienced in?

Jens-Uwe is most experienced in industries like Aerospace and Defense, Professional Services, and Information Technology (IT). Jens-Uwe also has some experience in Manufacturing and Banking and Finance.

Which business areas is Jens-Uwe most experienced in?

Jens-Uwe is most experienced in business areas like Project Management, Operations, and Strategy and Planning. Jens-Uwe also has some experience in Information Technology (IT), Human Resources (HR), and Product Development.

Which industries has Jens-Uwe worked in recently?

Jens-Uwe has recently worked in industries like Professional Services and Banking and Finance.

Which business areas has Jens-Uwe worked in recently?

Jens-Uwe has recently worked in business areas like Project Management, Operations, and Information Technology (IT).

What is Jens-Uwe's education?

Jens-Uwe holds a Master in European Administrative Management from Hochschule für Wirtschaft und Recht Berlin and a Bachelor in Business Administration from Berufsakademie Stuttgart.

Does Jens-Uwe have any certificates?

Jens-Uwe has 1 certificate: Lean SixSigma Black Belt.

What is the availability of Jens-Uwe?

Jens-Uwe is immediately available part-time for suitable projects.

What is the rate of Jens-Uwe?

Jens-Uwe's rate depends on the specific project requirements. Please use the Meet button on the profile to schedule a meeting and discuss the details.