Jens-uwe Weidner
Interim Manager Customer Success
Experience
Jul 2023 - Nov 2023
5 months Cologne, Germany
Interim Manager Customer Success
Paymenttools
- Responsible for leading the Customer Success department of Paymenttools, including the Teams “Customer Care” and “Rollout Management”.
- External face of the company to existing and new customers, building strong relationships, driving customer engagement and promoting long-term loyalty.
May 2022 - Jun 2023
1 year 2 months Cologne, Germany
Project Delivery Manager
Paymenttools
- Enabling and supporting the timely and customer-oriented software development in an international, agile project environment in the area of payment services.
Oct 2019 - Present
5 years 9 months Cologne, Germany
Managing Partner
juwe121 Consulting
- Consulting with a focus on project and delivery management.
- Process optimization with a strong view to increase the effectiveness of the organization and customer interaction.
- Focus on Project Management, Transformation Management, Shopfloor, and Scrum Master.
Mar 2014 - Sep 2019
5 years 7 months Frankfurt am Main, Germany
Managing Partner
process&people - Consulting Partner
- Responsible for the acquisition and successful execution of projects in a variety of industries (aviation, consumer goods, Service Industry, IT, Production, etc.).
- Collaborated with clients to support and optimize their business in the areas of process optimization (with Lean Management methodology), organizational development, strategy and project management.
- Acted as the international representative for p&p in Switzerland supporting the international development of the company.
Jan 2011 - Dec 2014
2 years New York, United States
Chief of Staff to VP Americas / Senior Manager Strategy, Business Processes, & IT
Lufthansa
- Multi-Project Monitoring & Reporting, defining & driving strategic initiatives, organizing and conducting international Senior Management Workshops.
- Responsible for the business process optimization team in North & Latin America.
- Managed the successful execution over 50 different projects with significant KPI improvements.
- Trained more than 200 employees with the basics of the Lean Management methodology.
- Developed tailor-made IT solutions that provided optimized workflows.
Jul 2009 - Dec 2011
2 years 6 months Caracas, Venezuela
Director Airport Services Venezuela & Caribean
Lufthansa
- Working as the Airport / Station Manager in Caracas, fulfilled a personal dream to work in South America.
- Together with a team of over 25 employees, in a highly complicated military controlled environment where the authority’s focus was on finding drugs, managed to optimize all airport processes.
- Increased the punctuality of the LH flights from 0% at the beginning to a stable operation with over sustainable >90% on-time departures within a few months.
Jan 2007 - Jun 2009
2 years 6 months Germany
Head of Ground Operation
Lufthansa
- As the Head of the ground operation department of Lufthansa in Stuttgart, was responsible for over 80 daily flights and a team of 35 employees.
- Learned to “lead and steer” the team and suppliers.
- Gained very important learning experience for future work life, especially how to work successfully & respectfully together with the German workers council and staff associations.
Oct 2002 - Jan 2006
3 years 4 months Frankfurt am Main, Germany
Manager International IT & Reservation Systems
Lufthansa
- Coming from university, sought a job in IT departments to understand the difficulties airlines had (and have) to develop new software.
- Within a short time, gained the possibility to learn and understand how Aviation-IT systems work.
- Was responsible for the Account Management of the Chinese & Asian Pacific RES systems.
- On international projects with other airlines, worked on changing and renewing the airline IT worldwide, an ongoing long journey.
Summary
- Highly organized and empathetic manager // Experienced project manager and rollout expert throughout different industries // Process optimization and Customer success specialist // known as a "People & Project Manager".
- Strong analytical skills, intercultural Leadership & Data driven decision-making – my basis to develop the best “strategy” for successful execution & implementation of projects
- Technology & Digitalization “Evangelist” – usage of many different technologies and software over the last 30 years always “growing with” and “into” new technologies
- Open minded & collaboration oriented – this allowed me to successfully work together with people on projects in 10+ countries over the past 20 years
- Marathon runner // Team player & Motivator in private and business context
Languages
German
Native
Spanish
Native
French
Advanced
English
Elementary
Education
Oct 2011 - Jun 2014
Hochschule für Wirtschaft und Recht Berlin
Master of Arts · European Administrative Management · Berlin, Germany
Oct 1999 - Jun 2002
Berufsakademie Stuttgart
BA · Business Administration · Stuttgart, Germany
Certifications & licenses
Lean SixSigma Black Belt Certification Course
SCRUM Master
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