Jens Keckstein

Interim Manager

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Darmstadt, Germany

Experience

Feb 2024 - Present
2 years

Interim Manager

Pharma Site

  • Optimized entire project management and governance process
  • Developed organizational standards
  • Consulted on setting up new project management department
  • Consulted on future organizational allocation and placement
  • Consulted on assignment of internal and external staff
  • Developed requirements for new project management department
  • Conducted various employee interviews
  • Analyzed as-is process, defined future state scenarios and personal contributions to change
  • Elaborated pain points and derived action points
  • Defined PM method, roles and project types
  • Aligned definitions with internal requirements
  • Shaped and implemented the rollout project for the new PM methodology
Jan 2023 - Dec 2023
1 year

Program Manager

High Voltage Systems Company

  • Managed strategic program for digitization initiatives with four projects for procurement and accounting shared-service units
  • Implemented digital invoice processing: approvals and release process
  • Selected and implemented supplier management platform (SRM)
  • Selected and implemented procurement platform (eProcurement)
  • Designed and controlled proof-of-concept for SRM and eProcurement
  • Conducted efficiency analysis for accounting (SSE tasks and capacities)
  • Conceived efficiency improvements in digitization initiatives
  • Managed task relocation, change management and FTE adjustments
  • Program planning: topics, deliverables and risks
  • Ensured project progress, schedule adherence and risk management
  • Managed external service providers and consultants
Feb 2021 - Jun 2022
1 year 5 months

Program Manager

Transport & Logistics Company

  • Overall responsibility for development and evolution of strategic program with ten projects delivering CAL-suite solutions
  • Ensured alignment with corporate strategy and business requirements
  • Coordinated project participants and coached project managers
  • Advised leadership on project management methodologies
  • Developed new global IT initiatives and analyzed project proposals regarding timelines, financing and implementation options
  • Integrated new workstreams into program planning
  • Developed program project plan: milestones, deliverable definitions and risks
  • Ensured project progress, schedules and risk management at program level
  • Managed budget preparation, monitoring, reporting and escalation
  • Reviewed and approved external service providers’ work plans and consultants
  • Established standards and procedures for project and program reporting
  • Reported to C-level, IT leadership team, steering committee and business unit managers
Jun 2020 - Dec 2020
7 months

Interim Manager

Bank

  • Reduced and reallocated resources for sustainable organizational setup
  • Focused company on key topics relative to competition and growth with modern processes and technology
  • Delivered project results on time and within budget
  • Supported individual areas in existing and identification of potential lean initiatives
  • Scoped B2B, B2C, private banking, operations, IT and HR areas
  • Established HR controlling: KPIs, progress tracking and escalation
  • Analyzed FTE development in IT from 2018 to 2021: cost and FTE development of internal and external staff, capacity analysis demand vs supply, compared with cost drivers in run-the-bank and change-the-bank contexts
Jul 2019 - Oct 2019
4 months

Program Change Manager BPM

Medtech Company

  • Led change management activities in complex transformation program with 32 parallel projects
  • Developed and adapted IT strategy change management framework to define BPM requirements
  • Updated OCM approach and documentation within the framework
  • Defined communication channels and executed selected communication measures at program and project level
  • Created key messages for IT strategy and BPM for integration into employee magazine, newsletters and communication guide
  • Conducted stakeholder interviews with 14 BPM leads
  • Performed stakeholder analyses, change impact analyses and action planning for individual projects
  • Developed individual change stories for each project
  • Supported and coached delivery service managers on OCM measures
  • Designed change network with change ambassador per project
Feb 2018 - Aug 2018
7 months

Programme Manager DACH

International Financial Services Company

  • Implemented central legal requirements for GDPR compliance effective 25.05.2018
  • Took over and turned around project in crisis situation
  • Managed quick wins until and beyond deadline in accountability and governance: data retention schedule and policies
  • Managed fair and lawful processing: FPN, webpages, verbal and privacy notices
  • Implemented enhanced individual rights in ERP and non-ERP systems
  • Initiated and managed pilot for data blocking and deletion
  • Covered operations, operations delivery and receivables management, downstream finance, pricing and HR
  • Led business process management and IT change management including data warehouse
  • Directed specialist concept for data blocking and deletion in ERP system (PowerTeam)
  • Planned program Opex and Capex budgets
  • Oversaw PMO of two staff
Jul 2017 - Dec 2018
1 year 6 months

Interim Manager

Chemical Manufacturing Industry

  • Conceptualized organizational integration of three sister companies into a single organization in two steps
  • Designed and implemented growth consolidation of three operational legal entities
  • Planned rebranding and renaming strategy
  • Identified external and internal fusion-related issues
  • Clarified corporate law aspects and structuring options
  • Coordinated legal topics with parent company
  • Shaped organizational structure to a unified enterprise
  • Oversaw and managed areas including product approvals, trademarks, patents and utility models, export regulations and transition periods
  • Implemented adjustments in operations and production
  • Managed internal corporate affairs modifications
  • Led personnel-related aspects and works council coordination
May 2015 - Oct 2015
6 months

Interim Manager

Regional Sparkasse

  • Conducted cost-revenue study for outsourcing foreign business unit
  • Performed make-or-buy analysis for product portfolio and personnel
  • Compared in-house operation, partial outsourcing and full outsourcing scenarios
  • Collected internal cost structures and profit per product category
  • Conducted market and potential analysis for strategic product portfolio assessment
  • Created, executed and evaluated RfP for three external service providers
  • Developed business case with multiple scenario analyses
  • Calculated imputed cost valuation of new service offers
  • Prepared board proposal with recommendation
Dec 2013 - Mar 2014
4 months

Program Manager

Pharma & Logistics Company

  • Led strategic transformation program to implement global enterprise processes in SAP ERP, SAP CRM and SAP HRM
  • Established program structures in line with corporate governance guidelines
  • Responsible for creating program handbook per PMBOK
  • Defined handbook structure and deliverables
  • Defined and drafted program-wide standards and processes: escalation, change request, stage gates and reporting
  • Defined and drafted program governance bodies: program charter and project steering committee
  • Established responsibilities, decision rules and levels
  • Developed 32 project roles with functions and seniority levels
  • Specified required skills, responsibilities and expectations for roles
Feb 2012 - Dec 2012
11 months

Program Manager

Credit Card Processor

  • Migrated positions from German headquarters to other national and international sites for cost reduction and consolidation of centers of excellence
  • Took over and turned around program, delivering results on time and budget, saving approx. USD 8 M within two years
  • Relaunched project structure, scheduling and communication
  • Managed scope, risk management and change request assessment
  • Oversaw in-scope departments: IT infrastructure, networks, product, client service delivery
  • Established controlling: KPIs, progress tracking and escalation
  • Matched structural requirements of starting and landing sites
  • Contributed to organizational structure development at destinations and facilitated workshadowing
  • Adapted cross-processes (SOP)
  • Developed program-wide reporting
  • Participated in steering and approval committees and change control forum
  • Led workshops and meetings
Apr 2009 - Jul 2009
4 months

Process Manager

German DIY Retail Chain

  • Relaunched customer card system for loyalty and new customer acquisition
  • Managed product launch (go-live), product and process management
  • Analyzed systems: merchandise management, POS, campaign management and financial accounting
  • Coordinated between IT process, marketing and sales departments
  • Created full specification for system adjustments
  • Developed complete process documentation and handbook
  • Adapted processes: checkout flow, electronic order processing and loyalty discount settlement
  • Redesigned processes to include group discounts
  • Designed card-triggered kick-back logic and voucher settlement
Oct 2006 - Apr 2008
1 year 7 months

Interim to perm Country Manager D

Norwegian Tech Group

  • Founded subsidiary and built business in Germany
  • Managed GmbH with general power of attorney
  • Planned and executed market entry and competitor analysis
  • Selected target customers and conducted B2B sales of tracking and tracing services
  • Acquired and managed new customers
  • Negotiated cooperation contracts with strategic partners
  • Managed budget including planning and control
  • Held revenue responsibility
  • Led and managed team of three employees
Jan 2005 - Sep 2006
1 year 9 months

Senior Business Consultant

NetCo Consulting GmbH

  • Consulted for banks and IT service providers
  • Developed business case for desktop services outsourcing
  • Implemented KPI steering and BI platform (SAS SPM)
Sep 2000 - Jul 2001
11 months

Project Manager for DSL Marketing via AOL

AOL Bertelsmann Online GmbH & Co KG

  • Designed online product and customer-facing business and IT processes
  • Managed product launch (go-live), product and process management
  • Defined project scope and work packages, business processes: acquisition, order management, customer services, billing and reporting
  • Negotiated distribution partnership with a telco company
Jul 1996 - Aug 2000
4 years 2 months

Consultant Banking Structures

Mummert + Partner Unternehmensberatung AG

  • Advised banks and financial services companies
  • Developed functional concepts for projects (organization and processes)
  • Conducted feasibility study and functional concept for card management system
  • Executed outsourcing projects for a German bank

Summary

Shaping transformation. With confidence.

Your interim manager and program manager for business transformation and organizational development. He steps in when leadership needs to further develop your company or parts of it.

He is your helmsman in project management | during reorganizations | change management initiatives: from analysis, through conception, hands-on implementation to successful completion – with more than 30 years of professional experience.

His specialties are organizational integrations of SMEs or their separation | carve-out to other European countries | globally. Also the examination of business units from cost/benefit perspectives (make-or-buy), leadership development within change initiatives.

He is your helmsman in reorganizations | change management initiatives | in leading projects: from analysis, through conception, hands-on implementation to successful completion – with more than 30 years of professional experience.

In familiar collaboration with decision-makers and key players, he has a clear idea of what he can expect from leaders – and he demands it.

Working with people, involving people, leading people – his open, appreciative, and reliable manner quickly makes him a trusted person and a leader.

Born in 1968, German nationality. As a bank clerk (IHK), graduate in business administration (FH), certified SME consultant (BVMW), interim executive (EBS), and change manager (IHK), he brings exactly the background knowledge necessary for successful implementation in companies. He has himself managed the mentioned topics in various leadership positions.

Transforming companies: restructuring. expansion. reorganization. – As a doer, he combines the complexity of the matter with clarity in implementation: digitizing and skillfully executing the related processes and structures. In familiar collaboration with decision-makers, he has a clear idea of what he can expect from leaders, and he demands it.

Experienced in "what works now" and "what still works later," still always eager to learn, he convinces pragmatically, tailored to the audience – no matter the level.

Thus demanding, but not overstretching, that is his work style as a leader. With the core points as change & transformation manager, organizational developer and certified project manager (Level C) according to GPM | IPMA, he shapes the procedures, the implementation, the goals – and ultimately the result. Regardless of the industry or company size.

He is active across various sectors wherever transformation experience is needed.

Skills

Expanding | Professionalizing Business Units

  • Business Development
  • It Process Management: Digitizing Business Processes
  • Setup | Execution | Governance Of Large Projects | Programs
  • Internationalization

Transforming Companies | Mastering Turnaround

  • Make-or-buy Analyses For Company, Product, And Personnel
  • Reorganization | Turnaround | Post-merger Integration
  • Business Process Outsourcing | Insourcing
  • Site Relocation | Consolidation
  • Development | Implementation Of Organizational Change Management Initiatives
  • Development | Introduction Of Transformation Concepts

Languages

German
Native
English
Advanced

Education

Genossenschaftsbank

Bank Clerk · Bank Clerk · Germany

Frankfurt University of Applied Sciences

Diploma in Business Administration (FH) · Business Administration · Frankfurt, Germany

Certifications & licenses

Change Manager

IHK

Interim Executive

European Business School

Certified SME Consultant

BVMW

Certified Project Manager (Level C) according to GPM | IPMA

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