Jean-louis T. - Area Manager - Aftersales Operations

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Bezons, France

Experience

Jul 2022 - Present

3 years 4 months

Area Manager - Aftersales Operations

E80 Group

Develop and quote solutions for modifications, updates, and plant improvements for the end of the production line and product handling for E80 customers
Design original high-performance solutions with high probability of success in the competitive market, in compliance with E80 standards
Collaborate with the commercial area to identify new customer needs
Design systems based on goods flows and customer requirements, define correct sizing, and select E80 products
Price solutions and prepare related commercial offers
Document design choices, sizing calculations, and adopted control philosophy
Provide technical support and present offers to customers
Request and evaluate commercial offers for third-party project integration and negotiate supply with the purchasing department
Collaborate with the operational division to create internal documentation for technical-production bodies

Nov 2021 - Jul 2022

9 months

Hub Technical Manager - Aftersales Operations - Key Account Manager

ABB Group

Provide excellent customer service and assume responsibility for all customer queries, both technical and commercial
Diagnose queries and product faults accurately by collecting relevant information
Support internal departments in resolving product and system related issues swiftly
Build and maintain strong relationships across all business areas
Provide periodic reports to management on all aftersales activities
Oversee post-sales services to ensure customer satisfaction
Monitor contract details, notify clients of pending expirations, and assist with renewals
Develop and optimize support and service processes, tools, and systems
Manage aftersales team operations to meet set targets
Develop and implement strategies to ensure a satisfied clientele and increased returns

Mar 2020 - Nov 2021

1 year 9 months

Associate Project Engineer

UL International France

Determine project scope, develop preliminary investigation plans, and set project specifications such as cost, time, and sample requirements based on client input and product construction
Travel to client sites to conduct or witness tests when required
Initiate communication with clients to promote and explain benefits of new and existing services, follow up on contacts, and address client concerns
Discuss technical issues, explain UL procedures and requirements, convey project costs, and negotiate completion dates and sample requirements
Provide technical assistance for product inspection and follow-up services
Establish test programs by reviewing files, manufacturer information, and applicable standards
Examine samples for compliance with UL requirements and notify clients of non-compliance or scope changes
Coordinate laboratory activities, prepare data sheets and instructions for technicians, and schedule and review technician work
Coordinate administrative aspects of project management as Project Handler or Reviewer of record
Communicate project status and results to clients through frequent contact and reports
Prepare follow-up service procedures and information pages
Integrate continuous improvement concepts and techniques into all job aspects
Resolve engineering issues associated with variation notices and assist in developing UL requirements, special test methods, and equipment
Analyze test programs for adequacy and sequence and perform file reviews as directed
Represent UL at industry functions such as seminars and trade shows

Nov 2016 - Mar 2020

3 years 5 months

Conformity Assessment Engineer

UL International Italy

Manage execution and timely completion of engineering projects by analyzing project scope and determining specifications
Establish test programs for product investigations and analyze them for adequacy and sequence
Examine samples for compliance with UL requirements and prepare client reports
Assist in the development of UL requirements, test methods, and test equipment
Exercise Project Handler Signature Authority for opening, maintaining, completing, and closing assigned engineering projects
Exercise Review Signature Authority for initial, status, and final technical reviews of new work engineering projects

Oct 2015 - Nov 2016

1 year 2 months

Field Service Engineer

COMAT Filtration Technologies & Systems

Perform machinery calibration and testing, diagnosis, and repair
Program automation PLC Siemens S7
Draft maintenance procedures and protocols
Commission machines at client sites and conduct after-sales maintenance interventions
Provide technical assistance and draft check-up protocols
Ensure super filtration systems block particles larger than 2–3 microns throughout the filtration cycle

Mar 2015 - Aug 2015

6 months

Industrial Maintenance - Process Engineering

Magneti Marelli Spa / Fiat Chrysler Automotive

Study and design a new form for logging failure interventions with root cause analysis
Develop a computer system for downtime collection and classification
Assess plant performance and maintenance activities by calculating TBF, MTTR, TBR, MTBR, and event frequency
Set maintenance KPIs

May 2013 - Jun 2013

2 months

IT Assistant - Internship

HBS (Host Broadcasting Services)

Supervise and implement technical requirements, and coordinate the technical setup of general facilities
Manage technical operations for multilateral and unilateral broadcast production and services
Coordinate and connect venue facilities, like big screens, CATV, and PA systems
Coordinate cable pathway installations and maintain the venue's technical drawing library

Feb 2013 - Mar 2013

2 months

Laboratory Manager

Politecnico di Torino

Manage web proxies and monitor computer systems using multiple ping tests

Apr 2012 - Jun 2012

3 months

Industrial Maintenance - Internship

Brabant Alucast Italy

Study and design a new form for logging failure interventions with root cause analysis
Develop a computer system for downtime collection and classification
Assess plant performance and maintenance activities by calculating TBF, MTTR, TBR, MTBR, and event frequency
Set maintenance KPIs

Sep 2006 - May 2007

9 months