Ivan K.
Product Analyst
Experience
Mar 2021 - May 2024
3 years 3 monthsBerlin, Germany
Product Analyst
Sentryc GmbH
- Led data analytics projects, including data mining, exploratory research, A/B testing, KPI definition, and result interpretation.
- Had a key role in scope and requirements definition of new features, creation of user flows, proof of concepts creation, and client personas establishment.
- Initiated a data project related to clustering counterfeit listings based on language similarities, which was projected to reduce internal costs by 20%.
- Led data migration project from Zoho Analytics to Power BI as well as from Google Analytics to Piwik.
Apr 2020 - Mar 2022
2 yearsBerlin, Germany
Customer Success Manager
Sentryc GmbH
- Represented major clients, delivering data analysis and optimizing brand monitoring software.
- Developed a data analytics dashboard, improving KPI monitoring for the Customer Success team.
- Created a Customer Satisfaction Score system, reducing churn by over 10%.
Apr 2019 - Mar 2020
1 yearBerlin, Germany
Working Student Operations Research
Wefox GmbH
- Analyzed and mapped contract clauses to CRM automation rules for digital contract enrichment.
Languages
Bulgarian
NativeGerman
AdvancedEnglish
AdvancedFrench
ElementaryEducation
Oct 2021 - Jun 2024
FOM Berlin
Master of Science in Big Data & Business Analytics · Big Data & Business Analytics · Berlin, Germany
Oct 2014 - Jun 2018
Humboldt University of Berlin
Bachelor of Science in Economics · Economics · Berlin, Germany
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