Heiko Fuckerieder
Founder and Consultant
Experience
Founder and Consultant
Muzukuzu GmH
Senior Manager
Capgemini Invent
Senior Management Consultant
Cassini Consulting AG
Manager
Q_PERIOR AG
Manager
PricewaterhouseCoopers AG WPG
Various Roles
T-Systems International GmbH
Office 365 Implementation
Automotive OEM
The client is introducing Office 365 as the future platform for collaboration among office employees. As part of a corporate project with the parent company, technical and organizational structures are needed to roll out the new solution internationally and operate it sustainably.
- Agile (program) and project management
- Introduction of agile ways of working based on SAFe
- Conducting PI Planning, review and retrospective sessions
- Creation of a group-wide business case
- Designing, creating and implementing management reporting for the deployment of Office365 at brand and corporate level
- Development/design of a group-wide international rollout management
- Steering the strategic change process at both brand and corporate levels
- Strategic planning of topics for the implementation/introduction of Office 365
- Designing adoption & change management at brand and corporate levels
- Implementation of measures to ensure employee awareness and competence in using Office365
- Regular company-wide planning of cross-functional and change-accompanying activities
- Rollout of Office 365 at international locations
TARES
Automotive OEM
The revision of the mandatory EU directive for vehicle homologation and registration prompted the client to replace the existing software solutions for the core processes of vehicle homologation and documentation. An external software service provider was commissioned to develop the new integrated software solution, covering both sub-areas and structuring the data preparation of various upstream systems.
- Agile project management and leadership
- Communication between business units and the external software provider
- Tracking of project progress and budget with regular steering committee reports
- Quality assurance of the functional specifications produced by the business units
- Management, commissioning and controlling of the external service provider
- Drafting contracts (framework agreement, service level agreements) for outsourcing the operations of the developed software
- Coordination concerning integration of the new software into the client’s standard processes and additional integration of an external provider for application operations
- Leading contract negotiations with the external provider for application operations
- Integration of new software releases into ongoing operations
- Management of agile external development service providers
Service Provider Selection
Service Industry
The client wanted to implement a unified software solution for cross-media content usage and distribution. A suitable service provider needed to be selected, after defining the necessary processes.
- Project leadership and management
- Development of the methodological approach for software selection and potential providers
- Process analysis and design to derive requirements for the prospective service provider
- Final drafting and consolidation of business and technical requirements from the business units
- Creation of the Request for Proposals
- Managing the process from longlist to shortlist of providers
- Preparation, execution and follow-up of provider workshops
- Development and presentation of software and provider recommendations
Strategic Realignment of Demand-Supply Organization
Service Industry
The client wanted to evaluate and strategically realign their existing demand-supply organization. Board requirements were identified through interviews. During implementation, we coached the leadership.
- Sub-project leadership
- Quantitative analysis of headcount, cost structures and process configuration
- Analysis of portfolio management for services and projects, deriving optimization options
- Qualitative analysis through individual interviews and workshop with executive management
- Creation of a target scenario aligned with board-level strategic guidelines
- Derivation and evaluation of effective measures from the analyses to achieve the target scenario
- Preparation of multiple board decision documents on the next steps
- Definition of the target scenario in cooperation with the management of involved divisions
- Development of cost reduction scenarios
- Coaching of division leadership during transformation rollout
Establishment of a Governance Unit
Energy Provider
Due to the large number of international service providers, the client wanted to build a governance organization to consolidate requirements and manage service relationships group-wide. Project goals included defining key framework conditions (especially organizational structure, task descriptions, resource planning) for managing external and internal providers through the emerging international partner management.
- Project management
- Analysis of existing rules for service provider governance
- Description of the new department using a RACI model
- Creation of a criteria catalog for outsourcing services to nearshore/offshore providers
- Drafting job descriptions for new positions in international partner management
- Defining governance rules between client and providers
- Defining activities of international partner management
- Process analysis and derivation of measures to establish or optimize required processes
- Building a KPI catalog for international partner management governance
- Developing a headcount planning model
- Drafting concept for introducing change agents
Solvency II Implementation
Financial Services Provider
Within regulatory requirements, the client needed to build structures to ensure Solvency II compliance. In addition to establishing insurance-related structures, new processes had to be integrated and existing ones optimized using value stream analysis, identifying optimization potentials and collaboratively installing new ways of working with process stakeholders.
- Project leadership
- Process management
- Development and implementation of required reporting for project status updates
- Analysis, optimization, design and introduction of international functional and technical processes
- Creation and execution of international communication measures for transparent presentation of new processes
- Building a local support structure for process training and operational assistance
- Building a cross-functional system and process landscape in Adonis
- Analysis of actuarial systems within Solvency II context
- Design of functional and technical products
- Definition and introduction of cross-functional process management
- Introduction of authorization structures and international collaboration model
- Management, creation and coordination of various functional specifications for corresponding products
- Establishment and execution of centralized requirements management
- Designing scenarios for conducting functional process tests
- Planning of operational process runs
- Development and introduction of support structures for international operations based on ITIL
OneHOUSE
Financial Services Provider
The client aims to develop and implement a Europe-wide standardized process and IT landscape to enable seamless sales and operations of financial service products across Europe.
- Agile (program) and project leadership
- Agile coaching
- Establishment, introduction and execution of a solution train including ceremonies, OKRs and collaboration model
- Training of leadership and staff in the new SAFe methodology
- Handover of requirements to development
- Shaping strategic IT architecture aligned with business domains
- Planning, budgeting and management of external service providers
- Designing customer data migration concept
- Establishment of an architecture board
- Setting up and conducting integration management for risk and dependency management
- Derivation of various architecture views (by use case)
- Support in designing the international rollout
- Definition and implementation of ITIL-based service processes
Digitalization Reorganization
Financial Services Provider
The client reorganized its IT, sales and product divisions to adapt to increasing digitalization. Strategy operationalization included introducing process automation applications, establishing international governance rules, building customer-centric applications and processes, and optimizing core processes and systems.
- Agile project management
- Development of architectural principles for overarching governance
- Establishment of executive reporting to track digitalization strategy implementation
- Building dependency management to identify necessary alignments and timelines between projects and existing processes
- Introduction of agile methods and tools (Jira & Confluence) to instill agile culture in the organization
- Preparation and delivery of trainings and operational support for new tools usage
- Development of an application landscape map and a transformation plan for application-level digitalization
- Operationalization of a capability structure for detailed measurement of strategy execution
- Establishment of structures and processes for architectural evaluation of projects
- Support in evaluating digitalization solutions
- Creation of a communications concept and implementation of various communication measures
IT Organization Optimization
Financial Services
Following a regulatory audit by BaFin, the client needed to optimize IT structures, including building an IT strategy and organizational setup, managing all external providers (including procurement process), establishing end-to-end authorization management, and introducing IT risk management. Additionally, service management was to be implemented by analyzing and optimizing existing processes and selecting and introducing an SLM tool to accelerate processes.
- Project leadership
- Workshops with CIO and direct management to identify potentials
- Design and introduction of an IT strategy
- Development and implementation of strategic metrics and management reporting for the board
- Analysis of organizational structure and derivation of optimization measures
- Design and implementation of a bank-wide service provider governance model
- Design of a risk management system
- Building and introduction of an authorization management system based on updated requirements
- Design of a strategic procurement process
- Analysis of existing service management processes and derivation of optimization measures
- Design of a software selection process
Golden Gate
IT and Service Provider
The client wants to digitize its value creation processes to execute them end-to-end with minimal process breaks and full IT support.
- Agile project management based on SAFe
- Agile coaching
- Oversight of CRM implementation
- Analysis, design and modeling of the new sales process (including marketing)
- Management of CRM rollout
- Designing and executing communication and change measures
- Preparation and facilitation of program steering committees
- Planning of internal and external resources
- Establishment of requirements management
- Regular status reporting to management
neoIT
Municipal Authority
The client required a new IT strategy derived from the digitalization strategy and a process to sustainably implement it and develop further IT strategies. The project was part of a larger program to reorganize Munich’s IT department.
- Project leadership
- Process management
- Development of an IT strategy (vision, mission, strategic dimensions & goals, and fields of action) in coordination with department leadership
- Definition of strategic projects
- Development and introduction of a strategy development and project portfolio management process
- Facilitation of workshops with department leaders to align the IT strategy and strategy development process
- Review of strategic KPIs and realignment with the IT strategy
- Design and implementation of an IT service portfolio management
Vehicle IT Reorganization
Logistics, Transport and Traffic
The client wanted to improve and restructure its vehicle IT (comfort IT on long-distance trains). A project was initiated to bring the necessary IT and engineering staff into a new organization and establish new structures.
- Agile project management
- Process management
- Workshops with executive board to design target model (processes, roles, leadership, communication, structure) based on SAFe
- Development of corresponding target structures
- Integration of involved divisions beyond vehicle IT
- Definition of detailed processes and roles (RACI model)
- Establishment and introduction of ITIL-based operational processes
- Headcount and resource estimation for the future target model with various scenarios
- Creation and execution of a transition roadmap to achieve the target model
- Implementation of communication and change management measures for affected employees
- Establishment of an agile methodology for project execution
- Introduction of a tool landscape and initial data population for target model implementation
Establishment of IT Shared Service Center
Aerospace Industry
The client wanted to consolidate its IT into a global shared service center and provide centralized services.
- Sub-project leadership
- Support of CFO in building an IT SSC focusing on the finance function (Germany, France, Spain)
- Development and alignment of the end-to-end Order-to-Cash process
- Development of procedural instructions for Order-to-Cash, Investment-to-Disposal and Billing processes
- Establishment of a balanced scorecard for IT SSC
- Interface between business and technical requirements
- Strategic and operational integration of IT SSC, Accounting SSC and sales units
- Development of billing structure and related ordering processes
IT Strategy
Fashion Manufacturer
The client wanted to develop an IT strategy with contributions from all leaders (including the board). A multi-day workshop was held to collaboratively create a unified IT strategy.
- Interviews with business units to gather and analyze requirements
- Development of vision, mission, strategic fields and prioritized measures in a workshop with executive management and all IT leaders
- Documentation and creation of the IT strategy
Development and Implementation of Corporate Strategy
Telecommunications
The client wanted to develop and implement a corporate strategy outlining direction for the next five years. The strategy was aligned with parent company guidelines and translated into a balanced scorecard.
- Program management
- Conceptualizing strategic alignment with parent company requirements
- Derivation of appropriate target structures and alignment with relevant leaders
- Definition of metrics and measurement systems
- Derivation of necessary fields of action for business areas
- Translation of goals and measures into a balanced scorecard
- Implementation of goals and measures across divisions
- Establishment of reporting for strategic goals and measures
- Development and execution of a communication strategy for involved divisions
IT Organization Optimization
Public Administration
Due to repeated operational IT issues, the client required an as-is analysis of its IT organization and a concrete derivation of prioritized measures for implementation.
- Preparation, facilitation and follow-up of workshops with client management to identify the current state of IT processes
- Advising senior management on optimizing the IT department
- Analysis and identification of weaknesses in processes, tools, organization and personnel
- Evaluation of all weaknesses against predefined target structures
- Design of new IT processes including software, organization and personnel using Adonis
- Conducting management and staff information sessions to present results
Languages
Education
Diploma in Economics · Economist
Certifications & licenses
ITIL Foundation
Prince2 Foundation
SAFe 6 SPC
Scrum Master
Value Stream Analyst
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