Harriet L.
Senior Consultant Digitalization, Change and Collaboration
Experience
Nov 2024 - Jan 2025
3 monthsSenior Consultant Digitalization, Change and Collaboration
Luxusgüterhersteller
- Transformation strategy for M365
- Designing and running workshops for the change team
- Defining strategy, planning and implementing change measures, enabling change contacts
- Integrating and expanding network structures created in the M365 implementation project
Aug 2024 - Present
1 year 2 monthsSenior Consultant Adoption, Change Management and Culture
DB Konzernzentrale
- Digital workplace experience
- Supporting change across all business units – planning and implementing change measures in business units, enabling change contacts
- Integrating and expanding network structures created in the M365 implementation project
- Designing and running leadership workshops
Feb 2024 - Present
1 year 8 monthsSenior Consultant Change Management
DB Konzernzentrale
- M365 implementation
- Stakeholder management: supporting corporate business units in implementing and using M365 tools and software, community building
- Planning and organizing events (online/in person) with business unit contacts and learning facilitators to promote dialogue
- Engaging and empowering leaders (change management, communication)
- Planning and executing communication campaigns
Oct 2023 - Present
2 yearsCEO
Companions in Change GmbH (Gesellschaft für Transformationsbegleitung)
Jun 2021 - Aug 2023
2 years 3 monthsSenior Business Analyst Change Management and Communication
Bundesagentur für Arbeit, Zentrale
- Introducing a social intranet for 135,000 employees
- Creating the change architecture and communication concept
- Communication strategy / designing measures and channels for internal communication as a process / change story / budget and timeline planning
- Building and managing a change agent community (> 500 employees)
- Designing, creating and delivering training measures and materials to empower employees
- Planning and moderating leadership workshops and major conferences with up to 1,000 participants
- Designing, advising, project management for media production
- Managing and executing all internal project communication during the project lifecycle / briefing and managing external creative vendors
- Writing editorial content (articles, brochures, scripts for audio and video production)
- Reporting to stakeholders / stakeholder management
Apr 2019 - May 2020
1 year 2 monthsManaging Director
IT-Beratungshaus
- Business development
- Strategic direction as a consulting firm for digitizing customer support processes
Oct 2016 - Aug 2021
4 years 11 monthsSenior Consultant Change Management and Transformation Communication
VAILLANT Business Services GmbH / VAILLANT GROUP
- Supporting management in implementing a new strategy and associated culture change
- Advising management and project teams on multiple change initiatives / process digitizations (see list)
- Designing the change management process regarding user enablement (e.g., workshops, info campaigns, designing and delivering learning content, creating video tutorials)
- Coordinating and ensuring change measures aligned with company culture(s)
- Supporting management and project teams with internal change communication (developing communication strategies and participation formats, creating and implementing communication and rollout concepts, coordinating and managing defined communication channels in collaboration with corporate communications (producing corporate news, use cases, success stories, articles, storyboards for video production, videos, maintaining and enhancing the social intranet))
- Preparing, introducing and implementing change management measures
- Close collaboration with external implementation vendors and internal departments
- Stakeholder management
- Change projects:
- Repositioning the IT subsidiary as an internal enabler for digitalization
- Group-wide transformation of office and collaboration environment from on-premise to M365
- Group-wide rollout of an SAP GRC system
- Group-wide digitization of indirect procurement via SAP Ariba Guided Buying
- Transformation of telephony to Skype for Business – removing all desk phones group-wide
- Group-wide transformation of booking and accounting processes by implementing a travel management system and an expense management system
- Group-wide introduction of a social intranet that seamlessly links existing info and communication channels (including Confluence integration)
- Group-wide introduction of a financial reporting system with customizable economic dashboards (widget reporting)
- Implementing a document management system with audit-proof archiving (Open Text)
- Implementing a secure cloud for large data transfers
- Implementing an email archiving system
- Group-wide rollout of a cloud-based internet security system
- Technologies used: M365 / MS Teams / SharePoint Online, SAP Ariba, SAP GRC, Skype for Business, Confluence, Contao, Jira, Camtasia, Audacity
Jun 2016 - May 2020
4 yearsHead of Consulting
IT-Beratungshaus
- Business development
- Strategic direction as a consulting firm for digitizing customer support processes
Oct 2015 - Feb 2016
5 monthsInterim Manager Corporate Communications / Marketing
Klinikkonzern
- Reporting to executive management and head of corporate communications group
- Restructuring and managing all communications for a 950-employee company within the group
- Operationalizing the annual communications plan with internal staff and external vendors
- Internal communications:
- Preparing information, writing & editing various text formats for internal media (employee magazine, intranet)
- Corporate publishing: project management for the employee magazine, flyers and brochures, managing external vendors
- Maintaining and expanding intranet and internet
- Organizing internal events
- External communications:
- Referrer management (stakeholder management)
- Advising executives on risk and crisis communication
- Writing press releases and coordinating with media editors
- Organizing trade shows and events
Aug 2015 - Dec 2018
3 years 5 monthsAuthor / Voice-over
Öffentlich-Rechtlicher Rundfunk, Sparte TV
- Editing compact news segments (current events / sports)
- Voice-over for compact segments on TV and online
- Video editing and post-production
- Advising and supporting community management
Sep 2013 - Jun 2014
10 monthsEditor-in-Chief
Online-Magazin
- Editorial concept
- Building the editorial team
- Conducting exclusive interviews with prominent figures from culture, business and society
- Project management
Apr 2006 - Dec 2010
4 years 9 monthsDuty Editor
Rundfunkanstalt (Hörfunk)
- Leading a team of ten reporters, editors and trainees
- Responsible for content and presentation of drive-time news
- Point of contact for state politics
Jan 1997 - Mar 2006
9 years 3 monthsEditor / News Anchor
Rundfunkanstalt (Hörfunk)
- Responsible for content and presentation of news
- Editing and producing segments
- Reporting assignments in extreme news situations
Languages
German
NativeEnglish
AdvancedEducation
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Communication and Management
Certifications & licenses
Agility in Innovation Management
Change Management
IHK
Communication & Leadership
Schulz von Thun Institut
PR Consultant
PZOK
Simulation Trainer “Change Management” & “Leadership”
Schirrmacher Group
Systemic Business Coach
Hochschule Wismar
Systemic Facilitation
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