Hagen S. - IT Quality Manager

Steinigtwolmsdorf, Germany

Experience

Jan 2025 - Jun 2025

6 months

Remote

IT Quality Manager

Stadtwerke Bielefeld

The goal of the project is to develop a sustainable and effective IT quality management strategy for the IT department of Stadtwerke Bielefeld. This includes defining relevant roles and stakeholders, building an IT QM system, and enabling a new employee to successfully fill and further develop this role.

Analysis of the initial situation
Review of current processes and structures
Development of a QM framework
Definition of metrics to measure quality
Creation of a structured process for IT project quality assurance
Development of standards and templates
Planning, execution, and follow-up of lessons learned events

Environment: SharePoint, BIC Platform, MS Office, SMAX ITSM

May 2023 - Mar 2024

11 months

Remote

Test Manager / Coordinator

Stadtwerke Stuttgart

Support for the redevelopment/migration of the entire service portfolio of a regional energy provider. The previous services (meter management, billing, HR, etc.) were provided by external vendors and are now handled in-house by the company's own IT department.

Designing, setting up, and maintaining test environments
Overseeing interface integration tests
Building & maintaining the test case portfolio in Xray
Training in Xray
Monitoring and reporting on test executions and handling defect and deviation management
Defect management

Environment: JIRA, Xray, Confluence, Signavio

Jan 2023 - Present

2 years 9 months

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Freelancer

Apr 2021 - Dec 2024

3 years 9 months

Hamburg, Germany

Hybrid

IT Quality Manager

Dataport

IT quality manager in the software development field. The project develops the platform for online services for citizens based on the Online Access Act (OZG). This included defining technical requirements, selecting suitable test infrastructures, and ensuring a stable and scalable environment for system, integration, and acceptance tests.

Responsible for quality management
Analysis of existing quality requirements
Design, setup, and management of test environments
Monitoring and reporting on test executions and handling defect and deviation management
Building a catalog of quality criteria and deriving quality gates
Participation in regular development & test meetings
Planning, execution, and follow-up of lessons learned events

Environment: JIRA, Confluence, Azure DevOps, ARIS, MS Office, Ranorex, BrowserStack, SauceLabs

Apr 2021 - Dec 2022

1 year 9 months

Hybrid

Senior Consultant

BQnow – Business Quality now Keil

Jul 2018 - Apr 2021

2 years 10 months

Bautzen, Germany

On-site

Head of Quality Management, Project Manager

DEBAG – Deutsche Backofenbau GmbH

Head of Quality Management (07/2018 – 03/2021)**

Managed company-wide quality management. Established a QMS based on DIN ISO 9001. Conducted internal audits for continuous improvement of quality requirements.

Coordinated company-wide QM & QA
Analyzed, implemented, and monitored QM processes
Conducted internal and external audits
Direct reporting to management
Team leadership

Environment: Sage ERP b7, Sharepoint, Confluence, MS Office

Project Manager (11/2019 – 03/2020)**

Led the project to separate a production line. This included coordinating and communicating at all levels involved until the line was commissioned at the new location.

Implemented the relocation of a production line
Coordinated internal departments
Planned and coordinated external vendors and services
Controlled time, budget & resources

Environment: Sage ERP b7, MS Office

Oct 2015 - Jun 2018

2 years 9 months

Allendorf, Germany

Hybrid

Senior Consultant, Team Lead, TOSCA Specialist

VIESSMANN

The client develops components for existing heating systems to make them usable for smart applications and internet connectivity. The project scope ranged from analyzing requirements specifications (system specifications) to defining use cases, deriving test cases, and executing tests on the physical systems. This included defining technical requirements, selecting suitable test infrastructures, and ensuring a stable and scalable environment for system, integration, and acceptance testing.

Creating test documents
Designing, setting up, and maintaining test environments
Analyzing system requirements
Planning test resources (team)
Technical contact for test execution
Defect management
Monitoring and reporting test executions and managing errors and deviations

Environment: JIRA, Confluence, JIRA Xray, TOSCA Testsuite

May 2014 - Sep 2015

1 year 5 months

Hybrid

Senior Consultant, Team Lead, TOSCA Specialist

Stuttgarter Börse

Developed independent trading software in collaboration with an international development team. Based on existing use cases, requirements were derived, test cases defined, and test execution carried out.

Analyzing business concepts in stock trading
Creating TOSCA TestCaseDesign
Planning test resources (team)
Creating and executing logical and concrete test cases
Maintaining test data
Monitoring and reporting test executions and managing errors and deviations
Quality assurance of the test portfolio

Environment: TOSCA Testsuite, MS Office, Confluence

Sep 2013 - Apr 2014

8 months

Munich, Germany

Hybrid

Analyst, Test Designer

Bayerische Landesbank

Supported the execution of provided test cases. The client delivered test cases based on Excel documentation. An import template was created to map the portfolio into TOSCA. The client then received personalized execution lists for processing.

Analyzing business concepts in credit management
Creating an Excel <-> TOSCA import template
Setting up execution lists and test assignments
Providing tenants for test execution
Documenting and managing test execution
Monitoring and reporting test executions and managing errors and deviations

Environment: TOSCA Testsuite, MS Office

Nov 2012 - Jun 2018

5 years 8 months

Görlitz, Germany

Hybrid

Senior Consultant

QIQ Qcentris intelligent Quality GmbH

Summary

The consultant has solid knowledge in business informatics, quality management, and software development. His expertise is complemented by extensive hands-on experience in project management and test management, always focusing on key aspects like time, budget, and resources. These skills contribute to a strong leadership profile aimed at comprehensive software quality assurance. He shows high commitment and a solution-oriented approach, even in complex tasks. As a reliable team player, he brings in-depth technical expertise. He gained the necessary management tools through several years of work as a quality manager. An efficient and goal-driven way of working is one of his core strengths.