Natalie Schmitz
Change & Communication Expert for an international (12 countries) SAP roll-out (ERP)
Experience
Jan 2024 - Feb 2025
1 year 2 monthsChange & Communication Expert for an international (12 countries) SAP roll-out (ERP)
Healthcare Cooperation
- (500 employees from Commercial division / 25 key stakeholders)
- Strategic consulting on knowledge transfer, change management, and communication
- Stakeholder communication and engagement
- Development and implementation of change strategies
- Change impact analyses
- Ensuring quality gates
- Regular project communication (newsletter/intranet/Confluence/social media)
- Building and establishing a change agent network
- Designing and implementing relevant processes
- Coaching of leaders
- Planning and execution of all change management activities
- Regular health checks to evaluate change readiness
- Moderation of reviews and workshops, including lessons learned
- Empowerment of specific target groups
- Design and moderation of working sessions
- Coordination of implementation partners
- Risk assessments and action planning
Jan 2022 - Dec 2023
1 yearChange Manager / Interim Manager Learning & Development
Life Science Start-up
- (100 employees from Commercial division / 8 stakeholders)
- Designing and implementing training concepts based on agile principles and methods
- Increment planning and ensuring agile project delivery via Scrum in the L&D tribe
- Stakeholder communication and engagement
- Development and implementation of change strategies
- Change impact analyses
- Designing and implementing relevant processes
- Coaching of leaders
- Release management
- Selection of learning tools
- Moderation of reviews
- Data-driven analysis for user acceptance
- Empowerment of target groups
- Designing and moderating workshops and training sessions
- Gathering and evaluating requirements (requirement management)
- Creating an overview of used IT systems
- Development and implementation of change strategy
- Regular health checks to evaluate change readiness
- Regular knowledge assessments
- Risk management in change management
Jan 2022 - Dec 2023
1 yearInternal Communications Manager
Life Science Start-up
- Development and implementation of internal communication models
- (12 employees from digital division / 4 key stakeholders)
- Optimization of internal communication channels and systems
- Communication of corporate decisions
- Implementation of relevant processes
- Creation of editorial plans
- Generating targeted, audience-oriented communication
- Selection of appropriate instruments to strategically and precisely disseminate information
May 2022 - Dec 2022
8 monthsChange Manager Digital Transformation
Life Science Start-up
- (100 employees from Commercial division / 8 key stakeholders)
- Requirement management
- Release management
- Empowerment of end users
- Independent design and implementation of a communication structure
- Support of knowledge transfer
- Comprehensive release notes management
- Increment planning and ensuring agile project delivery via Scrum in digital landscape
- Moderation of reviews
- Designing and moderating workshops and training sessions
Apr 2022 - Jun 2022
3 monthsActive Sourcing Expert / Change Manager
Service Provider in Dialog Marketing
- (30 employees from human resources / 4 stakeholders)
- Responsibility for roadmapping (design + strategy)
- Holistic evaluation of the current state
- Confident presentation of solution models
- Creating suitable requirement profiles and personas
- Developing a catalog of measures with action plan
- Leadership coaching
Dec 2021 - Jun 2022
7 monthsVendor Manager and Interim Change Manager
Life Science Start-up
- (60 employees from service division / 4 stakeholders)
- Ensuring implementation and adaptation of the L&D strategy through regular quality checks
- Designing and implementing standardized quality processes
- Comprehensive support of quality assurance
- Independent implementation of necessary IT structures
- Empowerment of employees at various hierarchy levels
- Stakeholder communication and engagement
- Increment planning and ensuring agile project delivery
- Moderation of reviews
Jul 2021 - Sep 2021
3 months Germany
Active Sourcing Expert
B2B Crowd-Supported Solutions Start-up
- Building a recruiting model for a Dutch start-up and launching it in the German market within an agile project framework
- Roadmapping (design + strategy)
- Market analysis
- Creating requirement profiles
- Planning and implementing solution models
- Designing and moderating workshops and training sessions
Nov 2020 - Nov 2021
1 year 1 monthChief of Staff
Service Provider in Dialog Marketing
- Implementing an organization with structures, processes, and governance framework
- Increment planning and ensuring agile project delivery via Scrum
- Designing and implementing learning & development for inbound service teams (3 projects with 40 employees each)
- Building, training, and supporting a successful outbound team (35 employees) in the health sector
- Designing, building, and implementing quality management
- Designing a people experience framework and action plan
Oct 2020 - Mar 2021
6 monthsPeople Experience Expert for a B2C client in the energy sector
Service Provider in Dialog Marketing
- (60 employees from service division / 3 stakeholders)
- Reducing turnover and sickness rates within a department
- Roadmapping (design + strategy)
- Organizing, conducting, and evaluating employee surveys
- Designing and implementing solution models to improve employee satisfaction considering all factors (e.g., enhancing recruitment and onboarding processes, improving general working conditions, and conducting leadership coaching)
- Creating requirement profiles and personas
- Stakeholder communication and engagement
- Developing a catalog of measures and action plan
Jul 2020 - Oct 2020
4 monthsBusiness Development Manager / Change Manager
Personnel Placement Service Provider
- Transformation and expansion of the existing business model
- Sparring with executive management and operational implementation
- Leadership coaching
- Communication with all stakeholders and stakeholder engagement
- Developing the change strategy
- Change management
- Empowerment of teams at various hierarchy levels
- Designing and moderating workshops and training sessions in sales
Jul 2020 - Oct 2020
4 monthsInterim Change Manager
Service Provider in Dialog Marketing
- Transformation project “From Service to Service & Sales”
- Transforming a pure service team into an effective “Service & Sales” unit including roadmapping
- Sparring with executive management and operational implementation
- Leadership coaching
- Communication with all stakeholders and stakeholder engagement
- Change management
- Empowerment of teams at various hierarchy levels
- Designing and moderating workshops and training sessions
Languages
German
Native
English
Advanced
Certifications & licenses
Certified Change Management Expert
Change Manager
IHK
Manager for Applied AI Transformation
IHK
People & Culture Manager
IHK
Certified Trainer
Certified Scrum Master Pro
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