Natalie Schmitz

Change & Communication Expert for an international (12 countries) SAP roll-out (ERP)

Essen, Germany

Experience

Jan 2024 - Feb 2025
1 year 2 months

Change & Communication Expert for an international (12 countries) SAP roll-out (ERP)

Healthcare Cooperation

  • (500 employees from Commercial division / 25 key stakeholders)
  • Strategic consulting on knowledge transfer, change management, and communication
  • Stakeholder communication and engagement
  • Development and implementation of change strategies
  • Change impact analyses
  • Ensuring quality gates
  • Regular project communication (newsletter/intranet/Confluence/social media)
  • Building and establishing a change agent network
  • Designing and implementing relevant processes
  • Coaching of leaders
  • Planning and execution of all change management activities
  • Regular health checks to evaluate change readiness
  • Moderation of reviews and workshops, including lessons learned
  • Empowerment of specific target groups
  • Design and moderation of working sessions
  • Coordination of implementation partners
  • Risk assessments and action planning
Jan 2022 - Dec 2023
1 year

Change Manager / Interim Manager Learning & Development

Life Science Start-up

  • (100 employees from Commercial division / 8 stakeholders)
  • Designing and implementing training concepts based on agile principles and methods
  • Increment planning and ensuring agile project delivery via Scrum in the L&D tribe
  • Stakeholder communication and engagement
  • Development and implementation of change strategies
  • Change impact analyses
  • Designing and implementing relevant processes
  • Coaching of leaders
  • Release management
  • Selection of learning tools
  • Moderation of reviews
  • Data-driven analysis for user acceptance
  • Empowerment of target groups
  • Designing and moderating workshops and training sessions
  • Gathering and evaluating requirements (requirement management)
  • Creating an overview of used IT systems
  • Development and implementation of change strategy
  • Regular health checks to evaluate change readiness
  • Regular knowledge assessments
  • Risk management in change management
Jan 2022 - Dec 2023
1 year

Internal Communications Manager

Life Science Start-up

  • Development and implementation of internal communication models
  • (12 employees from digital division / 4 key stakeholders)
  • Optimization of internal communication channels and systems
  • Communication of corporate decisions
  • Implementation of relevant processes
  • Creation of editorial plans
  • Generating targeted, audience-oriented communication
  • Selection of appropriate instruments to strategically and precisely disseminate information
May 2022 - Dec 2022
8 months

Change Manager Digital Transformation

Life Science Start-up

  • (100 employees from Commercial division / 8 key stakeholders)
  • Requirement management
  • Release management
  • Empowerment of end users
  • Independent design and implementation of a communication structure
  • Support of knowledge transfer
  • Comprehensive release notes management
  • Increment planning and ensuring agile project delivery via Scrum in digital landscape
  • Moderation of reviews
  • Designing and moderating workshops and training sessions
Apr 2022 - Jun 2022
3 months

Active Sourcing Expert / Change Manager

Service Provider in Dialog Marketing

  • (30 employees from human resources / 4 stakeholders)
  • Responsibility for roadmapping (design + strategy)
  • Holistic evaluation of the current state
  • Confident presentation of solution models
  • Creating suitable requirement profiles and personas
  • Developing a catalog of measures with action plan
  • Leadership coaching
Dec 2021 - Jun 2022
7 months

Vendor Manager and Interim Change Manager

Life Science Start-up

  • (60 employees from service division / 4 stakeholders)
  • Ensuring implementation and adaptation of the L&D strategy through regular quality checks
  • Designing and implementing standardized quality processes
  • Comprehensive support of quality assurance
  • Independent implementation of necessary IT structures
  • Empowerment of employees at various hierarchy levels
  • Stakeholder communication and engagement
  • Increment planning and ensuring agile project delivery
  • Moderation of reviews
Jul 2021 - Sep 2021
3 months
Germany

Active Sourcing Expert

B2B Crowd-Supported Solutions Start-up

  • Building a recruiting model for a Dutch start-up and launching it in the German market within an agile project framework
  • Roadmapping (design + strategy)
  • Market analysis
  • Creating requirement profiles
  • Planning and implementing solution models
  • Designing and moderating workshops and training sessions
Nov 2020 - Nov 2021
1 year 1 month

Chief of Staff

Service Provider in Dialog Marketing

  • Implementing an organization with structures, processes, and governance framework
  • Increment planning and ensuring agile project delivery via Scrum
  • Designing and implementing learning & development for inbound service teams (3 projects with 40 employees each)
  • Building, training, and supporting a successful outbound team (35 employees) in the health sector
  • Designing, building, and implementing quality management
  • Designing a people experience framework and action plan
Oct 2020 - Mar 2021
6 months

People Experience Expert for a B2C client in the energy sector

Service Provider in Dialog Marketing

  • (60 employees from service division / 3 stakeholders)
  • Reducing turnover and sickness rates within a department
  • Roadmapping (design + strategy)
  • Organizing, conducting, and evaluating employee surveys
  • Designing and implementing solution models to improve employee satisfaction considering all factors (e.g., enhancing recruitment and onboarding processes, improving general working conditions, and conducting leadership coaching)
  • Creating requirement profiles and personas
  • Stakeholder communication and engagement
  • Developing a catalog of measures and action plan
Jul 2020 - Oct 2020
4 months

Business Development Manager / Change Manager

Personnel Placement Service Provider

  • Transformation and expansion of the existing business model
  • Sparring with executive management and operational implementation
  • Leadership coaching
  • Communication with all stakeholders and stakeholder engagement
  • Developing the change strategy
  • Change management
  • Empowerment of teams at various hierarchy levels
  • Designing and moderating workshops and training sessions in sales
Jul 2020 - Oct 2020
4 months

Interim Change Manager

Service Provider in Dialog Marketing

  • Transformation project “From Service to Service & Sales”
  • Transforming a pure service team into an effective “Service & Sales” unit including roadmapping
  • Sparring with executive management and operational implementation
  • Leadership coaching
  • Communication with all stakeholders and stakeholder engagement
  • Change management
  • Empowerment of teams at various hierarchy levels
  • Designing and moderating workshops and training sessions

Languages

German
Native
English
Advanced

Certifications & licenses

Certified Change Management Expert

Change Manager

IHK

Manager for Applied AI Transformation

IHK

People & Culture Manager

IHK

Certified Trainer

Certified Scrum Master Pro