Natalie S. - Change & Communication Expert for an International (12 Countries) SAP Roll-out (ERP)

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Essen, Germany

Experience

Jan 2024 - Feb 2025

1 year 2 months

Change & Communication Expert for an International (12 Countries) SAP Roll-out (ERP)

Healthcare Cooperation

(500 employees in the Commercial area / 25 key stakeholders)
Strategic advice on knowledge transfer, change management and communication
Stakeholder communication and engagement
Development and implementation of change strategies
Change impact analyses
Ensuring quality gates
Regular project communication (newsletter/intranet/confluence/social media)
Building and sustaining a change agent network
Designing and implementing relevant processes
Coaching leaders
Planning and carrying out all change management activities
Regular health checks to evaluate change readiness
Moderation of reviews and workshops, including lessons learned
Empowering individual target groups
Designing and moderating working sessions
Coordinating implementation partners
Risk assessments and action planning

Jan 2023 - Dec 2023

1 year

Change Manager / Interim Manager Learning & Development

Life Science Start-up

(100 employees in the Commercial area / 8 stakeholders)
Designing and delivering training concepts based on agile principles and methods
Increment planning and ensuring agile project delivery via Scrum in the L&D tribe
Stakeholder communication and engagement
Development and execution of change strategies
Change impact analyses
Designing and implementing relevant processes
Coaching leaders
Release management
Selecting learning tools
Moderating reviews
Data-driven analysis for user acceptance
Empowering target groups
Designing and moderating workshops and training sessions
Gathering and evaluating requirements (requirement management)
Creating an overview of used IT systems
Developing and executing change strategy
Regular health checks to evaluate change readiness
Regular knowledge assessments
Change management risk management

Jan 2023 - Dec 2023

1 year

Internal Communication Manager

Life Science Start-up

Developing and implementing internal communication models
(12 employees in the Digital area / 4 key stakeholders)
Optimizing internal communication channels and systems
Communicating company decisions
Implementing relevant processes
Creating an editorial calendar
Generating audience-oriented communication
Selecting the right tools to strategically and selectively share information

May 2022 - Dec 2022

8 months

Change Manager Digital Transformation

Life Science Start-up

(100 employees in the Commercial area / 8 key stakeholders)
Requirement management
Release management
Empowering end users
Independently designing and implementing a communication structure
Supporting knowledge transfer
Comprehensive release notes management
Increment planning and ensuring agile project delivery via Scrum in the digital landscape area
Moderating reviews
Designing and moderating workshops and training sessions

Apr 2022 - Jun 2022

3 months

Active Sourcing Expert / Change Manager

Service Provider in Dialog Marketing

(30 employees in Human Resources / 4 stakeholders)
Responsible for roadmapping (design + strategy)
Holistic evaluation of the current situation
Confident presentation of solution models
Creating suitable requirement profiles and personas
Creating an action catalog with an action plan
Leadership coaching

Dec 2021 - Jun 2022

7 months

Vendor Manager and Interim Change Manager

Life Science Start-up

(60 employees in Service / 4 stakeholders)
Ensuring implementation and adjustment of the L&D strategy through regular quality checks
Designing and implementing standardized quality processes
Comprehensive management of the Quality Assurance area
Independently implementing necessary IT structures
Empowering employees at various hierarchy levels
Stakeholder communication and engagement
Increment planning and ensuring agile project delivery
Moderating reviews

Jul 2021 - Sep 2021

3 months

Germany

Active Sourcing Expert

B2B Crowd-supported Solutions Start-up

Building a recruiting model for a Dutch start-up and launching it in the German market within an agile project environment
Roadmapping (design + strategy)
Market analysis
Creating requirement profiles
Planning and implementing solution models
Designing and moderating workshops and training sessions

Nov 2020 - Nov 2021

1 year 1 month

Chief of Staff

Service Provider in Dialog Marketing

Implementing an organization with structures, processes and a governance framework
Increment planning and ensuring agile project delivery via Scrum
Designing and delivering learning & development for inbound service teams (3 projects with 40 employees each)
Building, training and supporting a successful outbound team (35 employees) in the health sector
Designing, building and implementing quality management
Designing a people experience framework and action plan

Oct 2020 - Mar 2021

6 months

People Experience Expert for a B2C Client in the Energy Sector

Service Provider in Dialog Marketing

(60 employees in Service / 3 stakeholders)
Reducing turnover and sick rates within a department
Roadmapping (design + strategy)
Organizing, conducting and evaluating employee surveys
Designing and implementing solutions to improve employee satisfaction, considering all factors (e.g., improving recruiting and onboarding processes, enhancing general working conditions and conducting leadership coaching)
Creating requirement profiles and personas
Stakeholder communication and engagement
Action catalog and action plan

Jul 2020 - Oct 2020

4 months

Business Development Manager / Change Manager

Personnel Placement Service Provider

Transforming and expanding the existing business model
Sparring with executive management and operational implementation
Leadership coaching
Communication with all stakeholders and stakeholder engagement
Creating the change strategy
Change management
Empowering teams at various hierarchy levels
Designing and moderating workshops and training sessions in sales

Jul 2020 - Oct 2020

4 months

Interim Change Manager

Service Provider in Dialog Marketing

Transformation project “From Service to Service & Sales”
Transforming a pure service team into a high-performing “Service & Sales” unit, including roadmapping
Sparring with executive management and operational implementation
Leadership coaching
Communication with all stakeholders and stakeholder engagement
Change management
Empowering teams at various hierarchy levels
Designing and moderating workshops and training sessions