Change & Communication Expert for an international (12 countries) SAP roll-out (ERP)
Essen, Germany
Experience
Jan 2024 - Feb 2025
1 year 2 months
Change & Communication Expert for an international (12 countries) SAP roll-out (ERP)
Healthcare Cooperation
(500 employees from Commercial division / 25 key stakeholders)
Strategic consulting on knowledge transfer, change management, and communication
Stakeholder communication and engagement
Development and implementation of change strategies
Change impact analyses
Ensuring quality gates
Regular project communication (newsletter/intranet/Confluence/social media)
Building and establishing a change agent network
Designing and implementing relevant processes
Coaching of leaders
Planning and execution of all change management activities
Regular health checks to evaluate change readiness
Moderation of reviews and workshops, including lessons learned
Empowerment of specific target groups
Design and moderation of working sessions
Coordination of implementation partners
Risk assessments and action planning
Jan 2022 - Dec 2023
1 year
Change Manager / Interim Manager Learning & Development
Life Science Start-up
(100 employees from Commercial division / 8 stakeholders)
Designing and implementing training concepts based on agile principles and methods
Increment planning and ensuring agile project delivery via Scrum in the L&D tribe
Stakeholder communication and engagement
Development and implementation of change strategies
Change impact analyses
Designing and implementing relevant processes
Coaching of leaders
Release management
Selection of learning tools
Moderation of reviews
Data-driven analysis for user acceptance
Empowerment of target groups
Designing and moderating workshops and training sessions
Gathering and evaluating requirements (requirement management)
Creating an overview of used IT systems
Development and implementation of change strategy
Regular health checks to evaluate change readiness
Regular knowledge assessments
Risk management in change management
Jan 2022 - Dec 2023
1 year
Internal Communications Manager
Life Science Start-up
Development and implementation of internal communication models
(12 employees from digital division / 4 key stakeholders)
Optimization of internal communication channels and systems
Communication of corporate decisions
Implementation of relevant processes
Creation of editorial plans
Generating targeted, audience-oriented communication
Selection of appropriate instruments to strategically and precisely disseminate information
May 2022 - Dec 2022
8 months
Change Manager Digital Transformation
Life Science Start-up
(100 employees from Commercial division / 8 key stakeholders)
Requirement management
Release management
Empowerment of end users
Independent design and implementation of a communication structure
Support of knowledge transfer
Comprehensive release notes management
Increment planning and ensuring agile project delivery via Scrum in digital landscape
Moderation of reviews
Designing and moderating workshops and training sessions
Apr 2022 - Jun 2022
3 months
Active Sourcing Expert / Change Manager
Service Provider in Dialog Marketing
(30 employees from human resources / 4 stakeholders)
Responsibility for roadmapping (design + strategy)
Holistic evaluation of the current state
Confident presentation of solution models
Creating suitable requirement profiles and personas
Developing a catalog of measures with action plan
Leadership coaching
Dec 2021 - Jun 2022
7 months
Vendor Manager and Interim Change Manager
Life Science Start-up
(60 employees from service division / 4 stakeholders)
Ensuring implementation and adaptation of the L&D strategy through regular quality checks
Designing and implementing standardized quality processes
Comprehensive support of quality assurance
Independent implementation of necessary IT structures
Empowerment of employees at various hierarchy levels
Stakeholder communication and engagement
Increment planning and ensuring agile project delivery
Moderation of reviews
Jul 2021 - Sep 2021
3 months
Germany
Active Sourcing Expert
B2B Crowd-Supported Solutions Start-up
Building a recruiting model for a Dutch start-up and launching it in the German market within an agile project framework
Roadmapping (design + strategy)
Market analysis
Creating requirement profiles
Planning and implementing solution models
Designing and moderating workshops and training sessions
Nov 2020 - Nov 2021
1 year 1 month
Chief of Staff
Service Provider in Dialog Marketing
Implementing an organization with structures, processes, and governance framework
Increment planning and ensuring agile project delivery via Scrum
Designing and implementing learning & development for inbound service teams (3 projects with 40 employees each)
Building, training, and supporting a successful outbound team (35 employees) in the health sector
Designing, building, and implementing quality management
Designing a people experience framework and action plan
Oct 2020 - Mar 2021
6 months
People Experience Expert for a B2C client in the energy sector
Service Provider in Dialog Marketing
(60 employees from service division / 3 stakeholders)
Reducing turnover and sickness rates within a department
Roadmapping (design + strategy)
Organizing, conducting, and evaluating employee surveys
Designing and implementing solution models to improve employee satisfaction considering all factors (e.g., enhancing recruitment and onboarding processes, improving general working conditions, and conducting leadership coaching)
Creating requirement profiles and personas
Stakeholder communication and engagement
Developing a catalog of measures and action plan
Jul 2020 - Oct 2020
4 months
Business Development Manager / Change Manager
Personnel Placement Service Provider
Transformation and expansion of the existing business model
Sparring with executive management and operational implementation
Leadership coaching
Communication with all stakeholders and stakeholder engagement
Developing the change strategy
Change management
Empowerment of teams at various hierarchy levels
Designing and moderating workshops and training sessions in sales
Jul 2020 - Oct 2020
4 months
Interim Change Manager
Service Provider in Dialog Marketing
Transformation project “From Service to Service & Sales”
Transforming a pure service team into an effective “Service & Sales” unit including roadmapping
Sparring with executive management and operational implementation
Leadership coaching
Communication with all stakeholders and stakeholder engagement
Change management
Empowerment of teams at various hierarchy levels
Designing and moderating workshops and training sessions
Languages
German
Native
English
Advanced
Certifications & licenses
Certified Change Management Expert
Change Manager
IHK
Manager for Applied AI Transformation
IHK
People & Culture Manager
IHK
Certified Trainer
Certified Scrum Master Pro
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