Christel Thiel

Spezialist für PMO / Dokumentation / Risikomanagement / Projektmanagement

Christel Thiel
Munich, Germany

Experience

Mar 2022 - Oct 2022
8 months

Document Controller

BKV Vibro

Project: Customer documentation in English

  • Document control with low utilization

Technologies: Adobe Acrobat Pro, MS Word, MS Excel, MS PowerPoint Methods: Agile

Mar 2022 - Oct 2022
8 months
Munich, Germany

Project Manager and Controller

WTS Group AG

Project: Property tax reform, 8-fold project management

  • Independent project management/control of clients whose projects were supervised
  • Independently responsible for project success and decisions
  • Tracking open todos
  • Risk management according to MaRisk
  • Reporting, status slides, documentation
  • Conception of an Excel matrix as consolidation match (advanced) for customer data
  • Moderation of video conferences
  • Controlling

Technologies: MS Teams, MS Office 365, Excel Methods: ITILv3, Agile

Jan 2020 - Mar 2022
2 years 3 months

Office Support, License Consultant

Xperts2GmbH

  • Consulting and sales of Office 365 licenses through own GmbH
  • License management (off and onboarding)
  • Communication and organization
  • Daily accurate billing

Technologies: Office 365, own ticketing system

Aug 2018 - Sep 2019
1 year 2 months
Hausach, Germany

Data Security Officer and Project Manager

Tekfor Holding GmbH

Project: DMS rollout

  • Creation of the manual for the entire system management (systems and solutions)
  • Creation of the manual for account management with the associated individual documents of all related areas in English (AD/users/groups/permissions/procedures)
  • Taking over project management / project coordination for DMS/digitalization project
  • Establishing processes in the DMS project (with corresponding reporting)
  • Moderating project meetings
  • Analysis of the existing folder structure and introduction of a new folder structure

Technologies: Lotus Notes, MS Office Methods: ITILv3, Agile

Mar 2018 - Jun 2018
4 months

Project Manager

SEW-EURODRIVE GmbH & Co KG

Project: Compliance - new EU General Data Protection Regulation (GDPR)

  • Independent coordination and consultation with the IT manager and all department heads
  • Independent development of all required process descriptions with the specialist departments and IT according to GDPR for the complete "register of processing activities"
  • Creation of required templates and overviews of process descriptions
  • Creation of evaluations and reports
  • Creation of regular status reports
  • Independent identification, coordination, documentation, modeling of all data protection processes according to GDPR
  • Creation of evaluations on the status of process measures
  • Creation of recording and reporting form for a possible data protection incident
  • Creation of presentations for management regarding project content implementations
  • Creation of training materials for e-learning for employees
  • Support with the company's privacy policy

Technologies: MS Office Methods: ITILv3, Agile

Sep 2017 - Jan 2018
5 months
Frankfurt, Germany

PMO

Deutsche WertpapierService Bank AG

Project: Migration project - entry towards end of project, PMO and right hand of project management

  • Independent creation of the first high-level project manual of dwpbank, which was also the template for the project completion report
  • Independent introduction, coordination and creation of a new audit-compliant process for document reviews and approvals
  • Independent creation of the process manual for the new process
  • Support in defining approval-relevant result types
  • Assistance to project management
  • Interface between project staff and project management
  • Creation and editing of presentations
  • Compilation of weekly project status
  • Employee administration (on/offboarding, authorization management, Sharepoint)
  • Maintenance of the PMO group mailbox
  • Tracking to-do lists of the project

Technologies: Sharepoint Methods: Agile

Jul 2016 - Feb 2017
8 months
Frankfurt, Germany

PMO, Project Management Assistant

Commerzbank

Project: Migration project

  • Working with Mycom (terminal server solution)
  • Responsible for consolidating and QA of weekly status reports for PL-TPL jour fixe and higher-level committees
  • Keeping minutes and related to-do lists
  • QA and collaboration in defining the business case for the follow-up project
  • Creating committee schedules
  • Supporting the creation of handouts for the steering committee (SC)
  • Participation in meetings (JF PL-TPL, OpSC, control committee)
  • Creating presentations in the project
  • QA and consolidation of project planning:
  • Consolidating sub-project plans into an overall plan in MS Project
  • Creating overviews of delayed processes in the overall project plan in MS Project
  • Creating a graphical plan from the perspective of releases
  • Generating milestone planning (master plan) in PowerPoint for committees
  • Responsible for QA (and adherence to due dates in sub-projects)
  • Reporting of risk management according to MaRisk, both at TPL level and across projects
  • Reporting of risks according to MaRisk
  • Collaboration in ABC reporting
  • Appointment and room coordination for project staff, PL
  • Administering staff (onboarding, permissions, contacts)
  • Supporting project relocation, room planning
  • Administering Sharepoint permissions
  • Participation with successful completion in Commerzbank's compliance training

Technologies: Sharepoint, MS Project, QG, EPS, HTML Methods: ITIL

Apr 2016 - Jul 2017
1 year 4 months
Hamburg, Germany

Controller

Hamburg Commercial Bank AG

Project: Cross-project controlling - temporary support in HSH controlling in the context of the bank's sale, using various in-house databases in reconciliation with SAP

  • Controlling the budget of various projects via provider orders
  • Maintenance and QA of hours already worked by project staff/obligations
  • Entering fund requests (orders/project applications) including reconciliation with purchasing
  • Maintaining and checking the financial report
  • Creating forecasts for individual projects

Technologies: Excel, SAP

Feb 2016 - Jun 2016
5 months
Frankfurt, Germany

PMO, Project Management Assistant

DekaBank

Project: Focus on controlling, agile project methodology

  • Responsible for cost controlling with Excel
  • Responsible for shadow accounting and forwarding orders to the SAP team
  • Tracking budget planning
  • Creating resource planning including budget planning, orders and performance records
  • Creating a forecast for the project application of the follow-up project according to resource plan, project plan and valid performance records to ensure timely commissioning of individual providers, carrying out orders according to bank processes
  • Independent administration of project staff (onboarding, maintaining project drive, Sharepoint, permissions, booking meeting rooms, organizing and controlling performance records and supporting weekly time reports)

Technologies: MS-Office, Excel (advanced) Methods: Agile

Apr 2014 - Sep 2014
6 months
Frankfurt, Germany

PMO, Project Management Assistant

KFW

Project: Focus on document reviews

  • Creating status documents for various sub-projects
  • Tracking todos of sub-projects
  • Consolidating overall status report for project management and other committees
  • Solely responsible for conducting all project-related and many cross-cutting reviews at document level
  • Active planning, inviting, quality assuring, documenting all review steps up to approval
  • Proactive tracking of review status for weekly reporting
Aug 2013 - Mar 2014
8 months
Frankfurt, Germany

PMO and Assistant

Commerzbank AG

Project: Tax amendment law

  • Creating regular status for various committees and the division board
  • Creating meeting documents for division board for regular discussions with various departments
  • Creating reports
  • Interface between project management, projects and project staff
  • Creating presentations for committees
  • Contributing to improvement of bank-wide processes according to ITIL
  • Organizing and supporting workshops (booking locations, ordering materials, printing signs)
  • Restructuring file storage
  • Coordinating appointments
  • Creating project documentation
  • Onboarding, instructing and administering employees
  • Proactive tracking of todos
  • Participation with successful completion in Commerzbank's compliance training

Technologies: MS Office, MS Access, HTML Methods: ITIL, agile

Jul 2012 - Jul 2013
1 year 1 month

Support Second Level Exchange

Allianz Global Investors

Project: Daily business

  • Support via phone and emails
  • Solving, tracking and processing incidents in Service-Now
  • Documenting tickets in Service-Now
  • Problem management
  • Supporting user access administration
  • Granting permissions
  • Solving user problems
  • Troubleshooting via Active Directory, especially emails
  • Restoring data, backups, user profiles
  • Creating reports
  • Developing practical solutions

Technologies: Service-Now, Active Directory

Apr 2011 - Jun 2012
1 year 3 months

Assistant

Ericsson

Project: New radio relay stations for mobile phones

  • Planning the setup for radio relay
  • Maintaining the order database (site handler) with connection to customers and subcontractors, mainly including:
  • Processing and completing technical calls and work packs for new orders
  • Initiating orders
  • Checking information for completeness, documenting all relevant information according to guidelines and format (location, technical radio relay accessories)
  • Maintaining file structure / documenting
  • Training new employees on the database
  • Checking and processing commissioning protocols for the customer
  • Responsible as communicative interface to the customer

Technologies: MS Office Methods: Agile

Sep 2010 - Mar 2011
7 months

Project Assistant

Bertelsmann, Arvato

Project: SAP project

  • Right hand of project management
  • Contact person and link between project staff and project management
  • Administering staff (onboarding, organizing and communicating)
  • Writing minutes
  • Administering and reporting time tracking of project members
  • Creating, proactively tracking project-specific todo list
  • Checking and finalizing technical concepts for the customer through error checking, uniform formatting, plausibility and clean readability
  • Supporting process modeling
  • Improving processes according to ITIL
  • Planning workshops
  • Communication with the customer

Technologies: MS Office Methods: Agile

Feb 2009 - Jan 2010
1 year

Project Assistant

Nord-Micro

Project: Completion of new Airbus A350XWB

  • Right hand of program manager
  • Interface between project staff and program and project management
  • Responsible for change management
  • Documenting in English and German, internally and for customer Airbus
  • Creating presentations in English and German
  • Creating monthly status in English, internally and for customer Airbus
  • Keeping minutes in English and German
  • Proactively tracking todos
  • Creating and maintaining complex directory structures
  • Creating required templates

Technologies: MS Office, Sharepoint Methods: ITIL, agile

Aug 2008 - Nov 2008
4 months

Project Assistant

DHL

Project: Software rollout

  • Tracking todos
  • Keeping minutes
  • Responsible for timely dispatch of required hardware
  • Creating forms (templates)
  • Inventorying existing hardware and rollout-relevant components
  • Creating progress reports
  • Managing project mailbox and responsible for related communication
  • Capturing data

Technologies: MS Office Methods: ITIL, agile

Dec 2007 - Jun 2008
7 months
Wiesbaden, Germany

PMO and Project Assistant

Delta Lloyd

Project: Supporting management in purchasing

  • Communicative interface for every project member and project management
  • Creating the first project manual in the company on own initiative, which was well received by the company's board and bound as a book
  • Solely responsible for building and implementing previously non-existent risk management, on own initiative
  • Supporting process discovery and documentation of processes according to ITIL
  • Creating all presentations and entire documentation (except technical concepts)
  • Solely responsible for conceptualizing and implementing the first intranet presence of a project in the company, on own initiative
  • Creating all status reports, including status for steering committee and board
  • Creating required templates and forms
  • Keeping minutes in meetings
  • Tracking todos
  • Creating automation through Excel macros which enabled future digital processing of significant, previously manual work, and significantly minimized processing for future adjustments due to new legal changes

Technologies: MS Office, Macros MS Excel Methods: ITIL, agile

Sep 2005 - Jul 2007
1 year 11 months
Frankfurt, Germany

Project Assistant

Commerzbank AG

Project: Migration project

  • Independent preparation and successful implementation of measures for a project audit shortly after project start including:
  • Conceptualizing, coordinating and creating entire file storage structure
  • Conceptualizing, coordinating and creating entire project documentation, including:
  • Project manual
  • Project plan in MS Project
  • Progress reports
  • Reporting for end customers
  • Draft correspondence for end customer
  • Status reports
  • All presentations
  • Supporting process modeling according to ITIL
  • Creating and tracking todo lists
  • Coordinating cross-departmental tasks
  • Interface between project staff and project management
  • Responsible for project presence on intranet
  • Moderating meetings
  • Coordinating setup of test field for product tests
  • Planning, coordinating and tracking product approvals in test field
  • Supporting project completion report
  • Participation with successful completion in Commerzbank's compliance training

Technologies: MS Office Methods: ITIL, classic

Apr 2005 - Aug 2005
5 months

Temporary Project Assistant

Deutsche Post AG

Project: Daily business

  • Creating minutes, especially from telephone conferences
  • Tracking and reporting project status
  • Supporting project plan
  • Managing a virtual team room
  • Interface between project staff, project management, client and customers

Technologies: MS Office

Jun 2003 - Nov 2003
6 months

Office Manager, Assistant to Branch Manager

NorCom Information Technology AG

Project: Daily business

  • Responsible for office management of the branch including:
  • Creating required templates
  • Proofreading offers
  • Translating foreign correspondence in English
  • Responsible for outgoing correspondence
  • Responsible for entire invoicing including:
  • Independent creation of all outgoing invoices on contract basis in MS Navision Financials (SAP-like)
  • Checking all incoming invoices
  • Organization at reception
  • Documenting accounting including integration into data processes, using self-created automating files in Access
  • Independent coaching/training of employees for interviews with customers
  • Assistant to branch manager:
  • Supporting correspondence and representing in internal area

Technologies: Microsoft Navision Financial, MS Office

Feb 2003 - Dec 2004
1 year 11 months
Frankfurt, Germany

Project Office

Commerzbank AG

Project: Tax amendment law

  • Communicative interface between project staff and project management
  • Onboarding and administering employees
  • Supporting project management
  • Conceptualizing and implementing intranet presence of the project and cross-project initiatives in HTML
  • Conducting training for HTML and intranet specifically
  • Conceptualizing and implementing project file structure
  • Planning access permissions using rights matrix
  • Creating required templates
  • Supporting project planning in MS Project
  • Creating project manual
  • Participation with successful completion in Commerzbank's compliance training
  • Creating a protocol database with graphical interface for:
  • Full text search through protocol points of all protocols
  • Generating protocols
  • Tracking open points/tasks, points of interest
  • Generating automatic reports in Access and Word
  • Supporting controlling of overall project and sub-projects according to ITIL, also through following self-created components:
  • Extensive controlling database
  • Resulting watchlist (Excel) for status tracking
  • Risk matrix
  • Document matrix
  • Resource plan
  • Creating automating files
  • Creating and maintaining a database including following components:
  • Controlling Commerzbank contracts with sub-providers
  • Controlling resources, runtimes, milestones, critical points of interest
  • Creating minutes in meetings, project manager round
  • Keeping minutes and maintaining "living documents" at 2 different "round tables" (coordination with representatives of leading banks)
  • Independent organizing in project and project office
  • Moderating meetings
  • Documenting the project
  • Collaborating on project completion report

Technologies: MS Office Methods: Classic

Oct 2002 - May 2003
8 months
Frankfurt, Germany

Support Team Helper

Commerzbank AG

Project: Tests in credit card area

  • Interface between customer and bank
  • Independent conducting of tests in credit card area
  • Documenting tests in credit card area
  • Monitoring payment transactions in credit card area at host level
  • Tracking open points and tasks
  • Supporting support in helpdesk 2nd level
  • Assisting customers, including from abroad
  • Creating presentations and minutes
  • Supporting project handover to external service provider
  • Participation with successful completion in Commerzbank's compliance training

Technologies: Host

Jan 2002 - Sep 2002
9 months
Frankfurt, Germany

Technical Documentation Specialist

Hessische Landesbank

Project: Initial project documentation

  • Responsible for creating initial project documentation
  • Creating presentations
  • Creating technical concepts

Technologies: MS Office Methods: Classic

Jan 2001 - Dec 2002
1 year
Frankfurt, Germany

Project Assistant, Technical Documentation Specialist

Commerzbank AG

Project: Euro conversion

  • Project assistance
  • Independent organizing and implementing all related activities
  • Conceptualizing, implementing and maintaining project concepts
  • Supporting project planning
  • Communicative link between project management and project staff
  • Organizing meetings
  • Creating presentations
  • Proactively tracking todos and following up on resulting measures
  • Responsible for documentation team
  • Creating reports for project manager
  • Supporting project completion report in Word and HTML

Technologies: MS Office Methods: Classic

Summary

- Experienced all-rounder - Expert at a high level for PMO, documentation, risk management - Process management and controlling - Experience in project management. Competent in strategic planning - IT affinity, but also specialist department experience - Flexible and fast implementation - Banking experience - Almost 20 years of experience in projects

Languages

German
Native
English
Advanced