Christel Thiel

Project Management and Controlling

Munich, Germany

Experience

Mar 2022 - Oct 2022
8 months
Munich, Germany

Project Management and Controlling

WTS Group AG

Leading international tax consultancy with 14 offices in Germany.

Property tax reform, managed eight projects.

  • Independently led and steered client projects.
  • Solely responsible for project success and decisions.
  • Tracking open to-dos.
  • Risk management according to MaRisk.
  • Reporting, status slides, documentation.
  • Designed an advanced Excel matrix for consolidated customer data.
  • Moderated video conferences.
  • Controlling.
  • Technologies: MS Teams, MS Office 365, Excel.
  • Methods: ITILv3, Agile.
Jan 2020 - Mar 2022
2 years 3 months

Office Support, Licensing Consultant

Xperts2GmbH

  • Consulting and selling Office 365 licenses via own GmbH.
  • License management (off- and onboarding).
  • Communication and organization.
  • Daily-accurate billing.
  • Technologies: Office 365, own ticket system.
Aug 2018 - Sep 2019
1 year 2 months
Hausach, Germany

Data Security Officer and Project Management

Tekfor Holding GmbH

Global automotive supplier.

DMS rollout.

  • Created the system management manual (systems and solutions).
  • Created the account management manual with all related documents in English (AD/users/groups/permissions/procedures).
  • Took over project management/coordinator for DMS/digitalization rollout.
  • Established processes in DMS project (with reporting).
  • Moderated project meetings.
  • Analyzed existing folder structure and introduced a new one.
  • Technologies: Lotus Notes, MS Office.
  • Methods: ITILv3, Agile.
Mar 2018 - Jun 2018
4 months

Project Manager

SEW-EURODRIVE GmbH & Co KG

Drive technology manufacturer.

Compliance – new EU GDPR.

  • Independently coordinated and advised IT and department heads.
  • Independently developed all required procedure descriptions with departments and IT according to GDPR for the full "Record of Processing Activities."
  • Created templates and overviews of procedure descriptions.
  • Generated evaluations and reports.
  • Provided regular status updates.
  • Independently identified, coordinated, documented, and modeled all data protection processes per GDPR.
  • Created evaluations on the status of process measures.
  • Developed the incident reporting form for potential data breaches.
  • Prepared presentations for management on project implementations.
  • Created e-learning training materials for staff.
  • Supported company privacy statement.
  • Technologies: MS Office.
  • Methods: ITILv3, Agile.
Sep 2017 - Jan 2018
5 months
Frankfurt, Germany

PMO

Deutsche WertpapierService Bank AG

Migration project – joined near end, served as PMO and right hand to project lead.

  • Independently created first high-level project manual of dwpbank, later the template for the project close report.
  • Introduced and set up a revision-compliant document review and approval process.
  • Authored the process manual for the new workflow.
  • Supported defining approval-relevant deliverable types.
  • Assisted project management.
  • Liaison between project staff and leadership.
  • Created and edited presentations.
  • Compiled weekly project status.
  • Staff administration (on/offboarding, permission management, SharePoint).
  • Maintained the PMO group inbox.
  • Tracked project to-do lists.
  • Technologies: SharePoint.
  • Methods: Agile.
Jul 2016 - Feb 2017
8 months
Frankfurt, Germany

PMO, Assistant to Project Management

Commerzbank

Migration project.

  • Worked with Mycom (terminal server solution).
  • Consolidated and QA’d weekly status reports for PL-TPL jour fixe and senior committees.
  • Took minutes and managed related to-do lists.
  • QA and contributed to business case definition for follow-up project.
  • Prepared committee schedules.
  • Supported creation of steering committee handouts.
  • Attended meetings (JF PL-TPL, OpLA, tax committee).
  • Created project presentations.
  • QA and consolidated project plans.
  • Consolidated subproject plans into master plan in MS Project.
  • Provided overview of delayed tasks in master schedule.
  • Created graphical release planning.
  • Generated milestone plan (masterplan) in PowerPoint for committees.
  • Responsible for QA and deadlines in subprojects.
  • Reported risk management per MaRisk at TPL and cross-project levels.
  • Contributed to ABC reporting.
  • Coordinated schedules and rooms for project staff, PL.
  • Administered staff (onboarding, permissions, contact persons).
  • Assisted project relocation, space planning.
  • Managed SharePoint permissions.
  • Completed Commerzbank compliance training with exam.
  • Technologies: SharePoint, MS Project, QG, EPS, HTML.
  • Methods: ITIL.
Apr 2016 - Jul 2017
1 year 4 months
Kiel, Germany

Controller

Hamburg Commercial Bank AG

Cross-project controlling – temporary support in HSH controlling during bank sale, using in-house databases and SAP.

  • Controlled budgets of various projects via provider contracts.
  • Maintained and QA’d recorded hours and obligations of project staff.
  • Entered fund calls (contracts/project requests) and reconciled with procurement.
  • Maintained and reviewed financial report.
  • Created forecasts for individual projects.
  • Technologies: Excel, SAP.
Feb 2016 - Jun 2016
5 months
Frankfurt, Germany

PMO, Assistant to Project Management

DekaBank

Focus on controlling, agile methodology.

  • Responsible for cost controlling in Excel.
  • Handled shadow accounting and relayed contracts to SAP team.
  • Monitored budget planning.
  • Created resource planning including budget, orders, and deliverables.
  • Developed forecast for next project request per resource plan, schedule, and valid deliverables to ensure timely provider contracts, executed orders per bank processes.
  • Independently administered project staff (onboarding, drive maintenance, SharePoint, permissions, room bookings, organizing and verifying deliverables, supporting weekly time reports).
  • Technologies: MS Office, Excel (advanced).
  • Methods: Agile.
Apr 2014 - Sep 2014
6 months
Frankfurt, Germany

PMO, Assistant to Project Management

KFW

Focus on document reviews.

  • Prepared status materials for subprojects.
  • Tracked subproject to-dos.
  • Consolidated overall status report for project leadership and committees.
  • Solely responsible for all project-related and many cross-project document reviews.
  • Actively planned, invited, QA’d, and documented all review steps until approval.
  • Proactively tracked review status for weekly reporting.
Aug 2013 - Mar 2014
8 months
Frankfurt, Germany

PMO and Assistant

Commerzbank AG

Tax amendment law project.

  • Prepared regular status updates for committees and executive board.
  • Created meeting materials for executives in their department meetings.
  • Generated reports.
  • Liaison between project management, projects, and staff.
  • Developed presentations for committees.
  • Contributed to bank-wide process improvements per ITIL.
  • Organized and supported workshops (booked venues, ordered materials, printed signs).
  • Restructured file storage.
  • Scheduled appointments.
  • Produced project documentation.
  • Onboarded, trained, and administered staff.
  • Proactively tracked to-dos.
  • Completed Commerzbank compliance training with exam.
  • Technologies: MS Office, MS Access, HTML.
  • Methods: ITIL, Agile.
Jul 2012 - Jul 2013
1 year 1 month

Support Second Level Exchange

Allianz Global Investors

Daily operations.

  • Support via phone and email.
  • Resolve, track, and handle incidents in ServiceNow.
  • Document tickets in ServiceNow.
  • Problem management.
  • Support user access administration.
  • Assign permissions.
  • Resolve user issues.
  • Troubleshoot via Active Directory, especially email.
  • Restore data, backups, user profiles.
  • Create reports.
  • Develop practical solutions.
  • Technologies: ServiceNow, Active Directory.
Apr 2011 - Jun 2012
1 year 3 months

Assistant

Ericsson

New microwave stations for phones.

  • Planned microwave infrastructure setup.
  • Maintained order database (Sitehandler) connecting customers and subcontractors.
  • Processed technical orders and work packs for new contracts.
  • Initiated contracts.
  • Checked info completeness and documented all relevant data per guidelines (location, technical equipment).
  • Maintained filing structure and documentation.
  • Trained new staff on the database.
  • Reviewed and processed commissioning protocols for customers.
  • Acted as communication link to customers.
  • Technologies: MS Office.
  • Methods: Agile.
Sep 2010 - Mar 2011
7 months

Project Assistant

Bertelsmann, Arvato

SAP project.

  • Right hand to project management.
  • Contact and liaison between project staff and management.
  • Administered staff (onboarding, organizing, communication).
  • Took minutes.
  • Managed and reported time tracking for project members.
  • Created and followed up on project to-do lists.
  • Reviewed and finalized client technical concepts for errors, formatting, plausibility, readability.
  • Supported process modeling.
  • Improved processes per ITIL.
  • Planned workshops.
  • Communicated with client.
  • Technologies: MS Office.
  • Methods: Agile.
Feb 2009 - Jan 2010
1 year

Project Assistant

Nord-Micro

Completion of new Airbus A350XWB.

  • Right hand to program manager.
  • Liaison between staff and program/project management.
  • Responsible for change management.
  • Documented in English and German, internal and for Airbus.
  • Created presentations in English and German.
  • Produced monthly status reports in English, for internal and Airbus.
  • Took minutes in English and German.
  • Proactively tracked to-dos.
  • Built and maintained complex folder structures.
  • Created required templates.
  • Technologies: MS Office, SharePoint.
  • Methods: ITIL, Agile.
Aug 2008 - Nov 2008
4 months

Project Assistant (late-stage support)

DHL

Software rollout.

  • Tracked to-dos.
  • Took minutes.
  • Ensured timely shipping of required hardware.
  • Created forms (templates).
  • Inventoried existing hardware and rollout components.
  • Produced progress reports.
  • Managed project inbox and communication.
  • Captured data.
  • Technologies: MS Office.
  • Methods: ITIL, Agile.
Dec 2007 - Jun 2008
7 months
Wiesbaden, Germany

PMO and Project Assistant

Delta Lloyd

Supported purchasing management.

  • Communication link for each project staff and management.
  • Authored first project manual in company, well received by board and bound as a book.
  • Solely responsible for building and running first risk management, self-initiated.
  • Assisted process discovery and documentation per ITIL.
  • Created all presentations and documentation (excluding technical concepts).
  • Solely conceived and implemented first project intranet site, self-initiated.
  • Prepared all status reports, including steering committee and board.
  • Developed required templates and forms.
  • Took meeting minutes.
  • Tracked to-dos.
  • Built an Excel macro automation reducing manual effort and easing updates for future legal changes.
  • Technologies: MS Office, Excel macros.
  • Methods: ITIL, Agile.
Sep 2005 - Jul 2007
1 year 11 months
Frankfurt, Germany

Project Assistant

Commerzbank AG

Migration project.

  • Independently prepared and successfully executed actions for project audit soon after start.
  • Designed, coordinated, and built full file structure.
  • Designed, coordinated, and built all project documentation.
  • Created project manual.
  • Created project plan in MS Project.
  • Crafted progress reports.
  • Built reports for end clients.
  • Drafted client correspondence.
  • Produced status reports.
  • Created all presentations.
  • Supported process modeling per ITIL.
  • Generated and tracked to-do lists.
  • Coordinated cross-department tasks.
  • Liaison between staff and management.
  • Managed project intranet presence.
  • Moderated meetings.
  • Coordinated test field setup for product testing.
  • Planned, coordinated, and tracked product acceptance in test field.
  • Assisted final project report.
  • Completed Commerzbank compliance training with exam.
  • Technologies: MS Office.
  • Methods: ITIL, traditional.
Apr 2005 - Aug 2005
5 months

Project Assistant (temporary)

Deutsche Post AG

Daily tasks.

  • Took minutes, especially for conference calls.
  • Tracked and reported project status.
  • Supported project plan.
  • Managed virtual teamroom.
  • Liaison between staff, management, clients, and customers.
  • Technologies: MS Office.
Jun 2003 - Nov 2003
6 months

Office Management, Assistant to Branch Manager (sick cover)

NorCom Information Technology AG

Daily tasks.

  • Responsible for branch office management.
  • Created needed templates.
  • Proofread proposals.
  • Translated foreign correspondence into English.
  • Managed outgoing mail.
  • Handled invoicing.
  • Produced outgoing invoices on contract basis in MS Navision Financials.
  • Checked incoming invoices.
  • Organized reception.
  • Documented accounting processes and integrated them with data flows using self-made Access automation.
  • Coached/trained staff for client interviews.
  • Assisted branch manager.
  • Supported correspondence.
  • Represented in internal matters.
  • Technologies: Microsoft Navision Financials, MS Office.
Feb 2003 - Dec 2004
1 year 11 months
Frankfurt, Germany

Project Office

Commerzbank AG

Tax amendment law project.

  • Communication link between staff and management.
  • Onboarded and administered staff.
  • Supported project management.
  • Designed and implemented project intranet in HTML.
  • Conducted HTML and intranet trainings.
  • Structured project file storage.
  • Planned access rights with permission matrix.
  • Created required templates.
  • Supported project planning in MS Project.
  • Authored project manual.
  • Completed Commerzbank compliance training with exam.
  • Built a minutes database with graphical interface.
  • Implemented full-text search for minute points.
  • Generated minutes.
  • Tracked open items/points of interest.
  • Generated automated reports in Access and Word.
  • Supported controlling of overall and subprojects per ITIL.
  • Created a comprehensive controlling database.
  • Developed a watchlist (Excel) for status tracking.
  • Built a risk matrix.
  • Built a document matrix.
  • Developed a resource plan.
  • Created automation files.
  • Maintained a database.
  • Controlled Commerzbank contracts with subcontractors.
  • Controlled resources, durations, milestones, critical points of interest.
  • Took meeting minutes at management round tables.
  • Managed live documents at two round tables with major bank representatives.
  • Independently organized project and office.
  • Moderated meetings.
  • Documented project.
  • Contributed to final project report.
  • Technologies: MS Office.
  • Methods: Traditional.
Oct 2002 - May 2003
8 months
Frankfurt, Germany

Support Team Assistant (late-stage)

Commerzbank AG

Credit card tests.

  • Liaison between customer and bank.
  • Independently ran credit card tests.
  • Documented card tests.
  • Monitored card transactions at host level.
  • Tracked open items and tasks.
  • Supported helpdesk 2nd level.
  • Assisted customers, including abroad.
  • Created presentations and minutes.
  • Aided project handover to external providers.
  • Completed Commerzbank compliance training with exam.
  • Technologies: Host.
Jan 2002 - Sep 2002
9 months
Frankfurt, Germany

Technical Documentation

Hessische Landesbank

Initial project documentation.

  • Responsible for first project documentation.
  • Created presentations.
  • Wrote technical concepts.
  • Technologies: MS Office.
  • Methods: Traditional.
Jan 2001 - Dec 2002
1 year
Frankfurt, Germany

Project Assistant, Technical Documentation

Commerzbank AG

Euro conversion.

  • Project assistant.
  • Independently organized and executed all related tasks.
  • Designed, implemented, and maintained project concepts.
  • Supported project planning.
  • Communicative link between management and staff.
  • Organized meetings.
  • Created presentations.
  • Proactively tracked to-dos and follow-up measures.
  • Led documentation team.
  • Produced reports for project lead.
  • Assisted final project report in Word and HTML.
  • Technologies: MS Office.
  • Methods: Traditional.

Document Controller

BKV Vibro

Machine monitoring solutions specialist.

Customer documentation in English.

  • Low workload.
  • Technologies: Adobe Acrobat Pro, MS Word, MS Excel, MS PowerPoint.
  • Methods: Agile.

Summary

  • Experienced all-rounder

  • High-level expert in PMO, documentation, risk management

  • Process management and controlling

  • Project management experience. Skilled in strategic planning

  • IT affinity, also subject-matter experience

  • Flexible and fast implementation

  • Banking experience

  • Project management / PMO

  • Risk management and analysis according to MaRisk

  • Successfully supporting project managers

  • Documentation / document controlling

  • Quality assurance (quality gates, tests, project objectives)

  • Establishing and conducting risk management, reviews, analysis according to MaRisk

  • Process optimization, process mapping (including in CMS tools)

  • Developing and creating concepts and manuals (technical and functional)

  • Very independent, organizational talent, common sense

  • Quick comprehension, even when learning complex topics

  • Structured working and ability to convey issues to stakeholders and teams

  • Moderating meetings, coaching

  • Communicative

Languages

German
Native
English
Advanced