transforming strategic FTTH program to high quality and reliable delivery with cutting edge technologies within time and budget
establishing program goals in alignment with company & portfolio strategy
plan & manage activities of third-party vendors and internal resources
supervising solution architecture & delivery and support
managing alignments on product line & business requirements gathering
Feb 2021 - Nov 2022
1 year 10 months
Munich, Germany
Enterprise Solution Manager & IT Governance
Wipro GmbH
management and IT governance of Telco BSS Digital transformation project with migration to Cloud
coordinate with all areas of the business in preparation for the release and implementation of new features, products, services in an agile mode of delivery
managing business requirements gathering, solution design and delivery
customer facing meetings & C-level reports
Jan 2019 - Feb 2021
2 years 2 months
Sofia, Bulgaria
Head of IT Department
GloBill
responsible for company’s product portfolio and application development & support based on SDLC
managing IT strategy and IT roadmap
managing Problem and Incident Management, handling escalations, resolving customer’s issues
monitoring & improving team performance (delivery on KPIs and SLAs)
planning and managing overall day-to-day technical & operational activities, whilst being responsible for flagship client projects
Apr 2018 - Dec 2019
9 months
Riyadh, Saudi Arabia
Digital Transformation Manager
Ericsson
managing Telco Digital transformation project for a client
responsible for system integration for OSS & BSS, CRM, order management, product catalogue management and high availability of servers
managing & supervising teams across CRM, BSS areas and 3rd party vendors
SLA & KPI management
communicating with all stakeholders & status reports to C-level to assure a close follow-up
Aug 2016 - Jun 2017
11 months
Jakarta, Indonesia
Digital Transformation Manager
Ericsson
managing a major Telco Digital transformation project
lead technical transformation to support and optimise business performance (CRM, OSS & BSS, Order management, Product Catalogue, BI/DWH)
overseeing Data Migration Strategy
Leading business requirements gathering and solution design
managing scope of software developments by reviewing specifications and requirements
responsible for all teams, designing and implementing systems and services
Oct 2015 - Jul 2016
10 months
Warsaw, Poland
BSS Operations Manager
Wipro
leading BSS Managed Service Support of MNO
managing daily activities of whole IT stack to ensure BAU
SLA & KPI responsible
Problem & Incident Management responsible
Management of design & development teams for improvement of user experience and product customizations
Sep 2014 - Sep 2015
1 year 1 month
Brussels, Belgium
Head of DevOps
Effortel Technologies
Managed services for 8 MVNOs
managing DevOps team, Service Desk and NOC
fixing major and long-time operational problems
developing and implementing product strategies and roadmaps aligned with company objectives
reinforcing relationship with customers by regular meetings and reports
setting-up proper incident handling, escalation management and communication improvements
liaising and collaborating with all stakeholders to assure high quality of product delivery
Dec 2013 - Sep 2014
10 months
Moscow, Russian Federation
IPTV Consultant
Ericsson
responsible to Test Approach & Test Design and UAT Support
creating wide range of test scenarios based on analysed documentation, requirements and specifications
introduced problem & incident management process
analysis of logs and errors, re-test of fixes before release
Apr 2013 - Sep 2013
6 months
Minsk, Belarus
BSS Expert
Ericsson
resolution of high priority issues and showstoppers
verification of billing system deliveries as per customer specifications
configuration of products, services, tariffs
test design & test executions for Sanity checks, E2E and Regression testing
UAT support
Feb 2009 - Apr 2013
4 years 3 months
Lima, Peru
BSS Expert
LHS Brazil
Key player for major Telco Projects in North and South America
participated in projects from analysis phase to production support
translation of business requirement to technical ones and development
testing support
Jun 2008 - Sep 2008
4 months
Malé, Maldives
BSS Business Analyst
Wataniya Maldives
Sep 2004 - May 2008
3 years 9 months
Sofia, Bulgaria
BSS System Administrator
Globul
Summary
Senior Telco Manager with diverse experience in EMEA, LATAM and APAC regions. Proven track record in leading cross-functional, onshore and offshore teams from concept to implementation and maintenance phases in both, waterfall & agile mode of work.
Bridging the gap between technical and business teams
Excellent stakeholder management, communication and problem-solving skills
Focus on innovative and entrepreneur leadership
Building high-performance teams delivering results
Languages
Bulgarian
Native
English
Advanced
German
Intermediate
Spanish
Intermediate
Education
Mar 2021 - Jun 2022
Vienna University of Economics and Business
EMBA, Executive Program for MBA · Vienna, Austria
Mar 2021 - May 2022
Carlson School of Management (University of Minnesota)
EMBA, Executive Program for MBA · United States
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