Boyana Ilieva

CRM & BSS Delivery Director

Vienna, Austria

Experience

Nov 2022 - Present
2 years 9 months
Vienna, Austria

CRM & BSS Delivery Director

T-Mobile Austria

  • transforming strategic FTTH program to high quality and reliable delivery with cutting edge technologies within time and budget
  • establishing program goals in alignment with company & portfolio strategy
  • plan & manage activities of third-party vendors and internal resources
  • supervising solution architecture & delivery and support
  • managing alignments on product line & business requirements gathering
Feb 2021 - Nov 2022
1 year 10 months
Munich, Germany

Enterprise Solution Manager & IT Governance

Wipro GmbH

  • management and IT governance of Telco BSS Digital transformation project with migration to Cloud
  • coordinate with all areas of the business in preparation for the release and implementation of new features, products, services in an agile mode of delivery
  • managing business requirements gathering, solution design and delivery
  • customer facing meetings & C-level reports
Jan 2019 - Feb 2021
2 years 2 months
Sofia, Bulgaria

Head of IT Department

GloBill

  • responsible for company’s product portfolio and application development & support based on SDLC
  • managing IT strategy and IT roadmap
  • managing Problem and Incident Management, handling escalations, resolving customer’s issues
  • monitoring & improving team performance (delivery on KPIs and SLAs)
  • planning and managing overall day-to-day technical & operational activities, whilst being responsible for flagship client projects
Apr 2018 - Dec 2019
9 months
Riyadh, Saudi Arabia

Digital Transformation Manager

Ericsson

  • managing Telco Digital transformation project for a client
  • responsible for system integration for OSS & BSS, CRM, order management, product catalogue management and high availability of servers
  • managing & supervising teams across CRM, BSS areas and 3rd party vendors
  • SLA & KPI management
  • communicating with all stakeholders & status reports to C-level to assure a close follow-up
Aug 2016 - Jun 2017
11 months
Jakarta, Indonesia

Digital Transformation Manager

Ericsson

  • managing a major Telco Digital transformation project
  • lead technical transformation to support and optimise business performance (CRM, OSS & BSS, Order management, Product Catalogue, BI/DWH)
  • overseeing Data Migration Strategy
  • Leading business requirements gathering and solution design
  • managing scope of software developments by reviewing specifications and requirements
  • responsible for all teams, designing and implementing systems and services
Oct 2015 - Jul 2016
10 months
Warsaw, Poland

BSS Operations Manager

Wipro

  • leading BSS Managed Service Support of MNO
  • managing daily activities of whole IT stack to ensure BAU
  • SLA & KPI responsible
  • Problem & Incident Management responsible
  • Management of design & development teams for improvement of user experience and product customizations
Sep 2014 - Sep 2015
1 year 1 month
Brussels, Belgium

Head of DevOps

Effortel Technologies

  • Managed services for 8 MVNOs
  • managing DevOps team, Service Desk and NOC
  • fixing major and long-time operational problems
  • developing and implementing product strategies and roadmaps aligned with company objectives
  • reinforcing relationship with customers by regular meetings and reports
  • setting-up proper incident handling, escalation management and communication improvements
  • liaising and collaborating with all stakeholders to assure high quality of product delivery
Dec 2013 - Sep 2014
10 months
Moscow, Russian Federation

IPTV Consultant

Ericsson

  • responsible to Test Approach & Test Design and UAT Support
  • creating wide range of test scenarios based on analysed documentation, requirements and specifications
  • introduced problem & incident management process
  • analysis of logs and errors, re-test of fixes before release
Apr 2013 - Sep 2013
6 months
Minsk, Belarus

BSS Expert

Ericsson

  • resolution of high priority issues and showstoppers
  • verification of billing system deliveries as per customer specifications
  • configuration of products, services, tariffs
  • test design & test executions for Sanity checks, E2E and Regression testing
  • UAT support
Feb 2009 - Apr 2013
4 years 3 months
Lima, Peru

BSS Expert

LHS Brazil

  • Key player for major Telco Projects in North and South America
  • participated in projects from analysis phase to production support
  • translation of business requirement to technical ones and development
  • testing support
Jun 2008 - Sep 2008
4 months
Malé, Maldives

BSS Business Analyst

Wataniya Maldives

Sep 2004 - May 2008
3 years 9 months
Sofia, Bulgaria

BSS System Administrator

Globul

Summary

  • Senior Telco Manager with diverse experience in EMEA, LATAM and APAC regions. Proven track record in leading cross-functional, onshore and offshore teams from concept to implementation and maintenance phases in both, waterfall & agile mode of work.
  • Bridging the gap between technical and business teams
  • Excellent stakeholder management, communication and problem-solving skills
  • Focus on innovative and entrepreneur leadership
  • Building high-performance teams delivering results

Languages

Bulgarian
Native
English
Advanced
German
Intermediate
Spanish
Intermediate

Education

Mar 2021 - Jun 2022

Vienna University of Economics and Business

EMBA, Executive Program for MBA · Vienna, Austria

Mar 2021 - May 2022

Carlson School of Management (University of Minnesota)

EMBA, Executive Program for MBA · United States