Boyana Ilieva
CRM & BSS Delivery Director
Experience
Nov 2022 - Present
2 years 5 months Vienna, Austria
CRM & BSS Delivery Director
T-Mobile Austria
- Transforming strategic FTTH program to high quality and reliable delivery with cutting edge technologies within time and budget
- Establishing program goals in alignment with company & portfolio strategy
- Plan & manage activities of third-party vendors and internal resources
- Supervising solution architecture & delivery and support
- Managing alignments on product line & business requirements gathering
Feb 2021 - Nov 2022
1 year 10 months Munich, Germany
Enterprise Solution Manager & IT Governance
Wipro GmbH
- Management and IT governance of Telco BSS Digital transformation project with migration to Cloud
- Coordinate with all areas of the business in preparation for the release and implementation of new features, products, services in an agile mode of delivery
- Managing business requirements gathering, solution design and delivery
- Customer facing meetings & C-level reports
Jan 2019 - Feb 2021
2 years 2 months Sofia, Bulgaria
Head of IT Department
GloBill
- Responsible for company's product portfolio and application development & support based on SDLC
- Managing IT strategy and IT roadmap
- Managing Problem and Incident Management, handling escalations, resolving customer's issues
- Monitoring & improving team performance (delivery on KPIs and SLAs)
- Planning and managing overall day-to-day technical & operational activities, whilst being responsible for flagship client projects
Apr 2018 - Dec 2019
9 months Riyadh, Saudi Arabia
Digital Transformation Manager
Ericsson
- Managing Telco Digital transformation project for a client
- Responsible for system integration for OSS & BSS, CRM, order management, product catalogue management and high availability of servers
- Managing & supervising teams across CRM, BSS areas and 3rd party vendors
- SLA & KPI management
- Communicating with all stakeholders & status reports to C-level to assure a close follow-up
Aug 2016 - Jun 2017
11 months Jakarta, Indonesia
Digital Transformation Manager
Ericsson
- Managing a major Telco Digital transformation project
- Lead technical transformation to support and optimise business performance (CRM, OSS & BSS, Order management, Product Catalogue, BI/DWH)
- Overseeing Data Migration Strategy
- Leading business requirements gathering and solution design
- Managing scope of software developments by reviewing specifications and requirements
- Responsible for all teams, designing and implementing systems and services
Oct 2015 - Jul 2016
10 months Warsaw, Poland
BSS Operations Manager
Wipro
- Leading BSS Managed Service Support of MNO
- Managing daily activities of whole IT stack to ensure BAU
- SLA & KPI responsible
- Problem & Incident Management responsible
- Management of design & development teams for improvement of user experience and product customizations
Sep 2014 - Sep 2015
1 year 1 month Brussels, Belgium
Head of DevOps
Effortel Technologies
- Managed services for 8 MVNOs
- Managing DevOps team, Service Desk and NOC
- Fixing major and long-time operational problems
- Developing and implementing product strategies and roadmaps aligned with company objectives
- Reinforcing relationship with customers by regular meetings and reports
- Setting-up proper incident handling, escalation management and communication improvements
- Liaising and collaborating with all stakeholders to assure high quality of product delivery
Dec 2013 - Sep 2014
10 months Moscow, Russian Federation
IPTV Consultant
Ericsson
- Responsible to Test Approach & Test Design and UAT Support
- Creating wide range of test scenarios based on analysed documentation, requirements and specifications
- Introduced problem & incident management process
- Analysis of logs and errors, re-test of fixes before release
Apr 2013 - Sep 2013
6 months Minsk, Belarus
BSS Expert
Ericsson
- Resolution of high priority issues and showstoppers
- Verification of billing system deliveries as per customer specifications
- Configuration of products, services, tariffs
- Test design & test executions for Sanity checks, E2E and Regression testing
- UAT support
Feb 2009 - Apr 2013
4 years 3 months São Paulo, Brazil
BSS Expert
LHS Brazil
- Key player for major Telco Projects in North and South America
- Participated in projects from analysis phase to production support
- Translation of business requirement to technical ones and development
- Testing support
Jun 2008 - Sep 2008
4 months Malé, Maldives
BSS Business Analyst
Wataniya Maldives
Sep 2004 - May 2008
3 years 9 months Sofia, Bulgaria
BSS System Administrator
Globul
Summary
Senior Telco Manager with diverse experience in EMEA, LATAM and APAC regions. Proven track record in leading cross-functional, onshore and offshore teams from concept to implementation and maintenance phases in both, waterfall & agile mode of work.
- Bridging the gap between technical and business teams
- Excellent stakeholder management, communication and problem-solving skills
- Focus on innovative and entrepreneur leadership
- Building high-performance teams delivering results
Languages
English
Native
Spanish
Intermediate
German
Elementary
Education
Mar 2021 - Jun 2022
Vienna University of Economics and Business
EMBA · Executive Program for MBA · Vienna, Austria
Mar 2021 - May 2022
Carlson School of Management (University of Minnesota)
EMBA · Executive Program for MBA · United States
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