Andreas B.
Senior Product Owner Salesforce
Experience
Oct 2022 - Present
3 years 1 monthBerlin, Germany
Senior Product Owner Salesforce
Docplanner
- Owned the global Salesforce Sales Cloud rollout for 5 countries and set up Service Cloud
- Drove product enhancements, consolidated, evaluated, and prioritized requirements; refined and prioritized user stories
- Developed and managed the Sales Cloud product vision and roadmap
- Managed a team of 5 Salesforce Admins/Developers
Jan 2021 - Sep 2022
1 year 9 monthsBerlin, Germany
Senior Technology Consultant
BearingPoint
- Insurance project: acted as SME, further developed Salesforce Service Cloud (flows, Process Builder, person accounts, assignment rules), handled requirements engineering, worked closely with Product Owner and IT
- Logistics project: Test Manager/Requirements Engineer, managed a team of 5 Salesforce developers, refined the backlog, created user stories, conducted UAC, oversaw quality assurance and release management
Sep 2019 - Dec 2020
1 year 4 monthsBerlin, Germany
Salesforce Specialist
Accenture
- Healthcare project: implemented Salesforce Health Cloud including Field Service Lightning with Lightning Scheduler and Dispatcher Console (Process Builder, record types, person accounts, ETM)
- Consumer Goods project: set up a demo of Consumer Goods Cloud and prepared presentation materials
- SME on an internal Sales Cloud project: set up an MVP Sales Cloud instance for demos using SCRUM
- Supported new hires with study materials and provided guidance on Admin and Sales Cloud Consultant certification
Sep 2018 - Mar 2019
7 monthsMelbourne, Australia
Business Analyst
MIS Implants
- Continuously evaluated workflows, equipment, and processes to ensure resources were optimized for maximum efficiency
- Led testing and rollout of new Dental Laboratory Software (Evident) to optimize lab processes and increase productivity
- Led testing and rollout of new CRM "Zoho" to centralize sales processes and boost sales
- Identified future training needs and created a curriculum to support that training
- Created process documentation and workflows, knowledge articles, and self-service guides for business processes and software
Sep 2017 - Mar 2018
7 monthsSydney, Australia
Data & Analytics Manager
MacroVue
- Salesforce Administrator: set up Lightning from scratch, managed 5 licenses including administration of users, profiles, permission sets, dashboards, reports, fields, record types, sales processes, workflows, validation rules, and page layouts
- Analyzed customer investment behavior using SQL and Excel, and website behavior with Google Analytics and Heap
- Increased CTR by optimizing the sign-up process and landing pages
Apr 2016 - Apr 2017
1 year 1 monthBerlin, Germany
Product Analyst
SuitePad GmbH
- Administer Salesforce for 30 licenses, including users, profiles, permission sets, dashboards, reports, fields, record types, sales processes, workflows, validation rules & page layouts
- Analyze customer behavior, sales & clicks using Tableau Software
- Perform competitor analysis (SWOT) to identify areas for business improvement
- Provide proactive Salesforce and MS Excel training to 10+ employees
Summary
I am a Business graduate with 6 years of multinational work experience and a proven track record of implementing more efficient Sales Operations and Reporting processes. Specialized in Sales Cloud and Service Cloud, data analysis and visualization; report building and dashboard creation; fast learner and multitasker.
Languages
German
NativeEnglish
NativeThai
AdvancedEducation
Oct 2022 - Present
BSP Business School Berlin
M.A. Business Administration · Business Administration · Berlin, Germany
Apr 2015 - Jun 2015
National University
MBA Business Administration & Management · Business Administration & Management · San Diego, United States
Oct 2009 - Mar 2014
Free University of Berlin
B.Sc. Economics · Economics · Berlin, Germany
Certifications & licenses
Certified Salesforce Professional
PSM I
PSPO I
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