Andreas Bruchwitz
Senior Technology Consultant
Experience
Jan 2021 - Sep 2022
1 year 9 monthsBerlin, Germany
Senior Technology Consultant
BearingPoint
- Insurance project: SME for further development of Salesforce Service Cloud (flows, process builder, person accounts, assignment rules), requirements engineering and close collaboration with PO and IT
- Logistics project: test manager and requirements engineer managing a team of 5 Salesforce developers, backlog refinement, user story creation, UAC, quality assurance and release management
Sep 2019 - Dec 2020
1 year 4 monthsBerlin, Germany
Salesforce Specialist
ACCENTURE
- Healthcare project: implementation of Salesforce Health Cloud including Field Service Lightning with Lightning Scheduler/Dispatcher Console (process builder, record types, person accounts, ETM)
- Consumer Goods project: setting up a demo of Consumer Goods Cloud and preparing presentation material to showcase
- SME for an internal Sales Cloud project: setup of MVP Sales Cloud instance for demo purposes
- Support new joiners with study material, providing guidance on Admin and Sales Cloud Consultant certification
Sep 2018 - Mar 2019
7 monthsMelbourne, Australia
Business Analyst
MIS IMPLANTS
- Continuously evaluate overall workflow, equipment and processes to ensure resources are optimized for maximum efficiency
- Lead testing and rollout of new dental laboratory software Evident to optimize lab processes and increase productivity
- Lead testing and rollout of new CRM Zoho to centralize sales processes and increase sales
- Identify future training needs and create a curriculum to facilitate training
- Create process documentation, workflows, knowledge articles and self-service guidance for business processes and software
Sep 2017 - Mar 2018
7 monthsSydney, Australia
Data & Analytics Manager
MACROVUE
- Salesforce Administrator responsible for Lightning setup from scratch managing 5 licences including administration of users, profiles, permission sets, dashboards, reports, fields, record types, sales processes, workflows, validation rules and page layouts
- Analyze customer investment behavior using SQL and Excel, website behavior using Google Analytics and Heap
- Increase CTR through sign-up process and landing page optimization
Apr 2016 - Apr 2017
1 year 1 monthBerlin, Germany
Product Analyst
SUITEPAD GmbH
- Salesforce Administrator managing 30 licences including administration of users, profiles, permission sets, dashboards, reports, fields, record types, sales processes, workflows, validation rules and page layouts
- Analyze customer behavior, sales and clicks using Tableau Software
- Perform competitor analysis (SWOT) to identify areas to improve business
- Proactively perform Salesforce and MS Excel trainings with 10+ employees
Apr 2014 - Mar 2016
2 yearsBerlin, Germany
Senior Product Owner Salesforce
DOCPLANNER
- Ownership of the global Salesforce Sales Cloud roll-out (5 countries) and Service Cloud setup
- Carry the product ownership, drive enhancements, consolidate, evaluate and prioritise product requirements, refine and prioritise user stories
- Develop and manage the Sales Cloud product vision and roadmap
- Managing a team of 5 Salesforce Admins/Developers
Summary
I am a Business graduate with 6 years multinational working experience & a proven track record of implementing more efcient Sales Operations & Reporting processes. Specialised in Sales Cloud & Service Cloud, data analysis & visualisation; report building & dashboard creation; fast learner & multi-tasker.
Skills
Technical Skills:
- Salesforce.com
- Sales Cloud
- Service Cloud
- Soql
Functional Skills:
- Jira
- Agile
- Project Management
- Scrum
Languages
German
NativeEnglish
ElementaryEducation
Oct 2022 - Present
BSP Business School Berlin
M.A. Business Administration · Business Administration · Berlin, Germany
Apr 2015 - Jun 2015
National University
MBA Business Administration & Management (Exchange) · Business Administration & Management · San Diego, United States
Oct 2009 - Mar 2014
Free University of Berlin
B.Sc. Economics · Economics · Berlin, Germany
Certifications & licenses
Certified Salesforce Professional
PSM I
PSPO I
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