Andreas Bruchwitz
Senior Salesforce Product Owner
Experience
Oct 2022 - Present
2 years 10 months Berlin, Germany
Senior Salesforce Product Owner
Docplanner
- Own the global Salesforce Sales Cloud roll-out (5 countries) and set up Service Cloud
- Act as product owner: drive enhancements, collect, evaluate and prioritize requirements, and refine and rank user stories
- Define and manage the Sales Cloud product vision and roadmap
- Lead a team of 5 Salesforce admins and developers
Jan 2020 - Sep 2022
1 year 9 months Berlin, Germany
Senior Technology Consultant
BearingPoint
- Insurance project: SME, developed Salesforce Service Cloud further (flows, process builder, person accounts, assignment rules), requirements engineering, close collaboration with PO and IT
- Logistics project: Test manager/requirements engineer, led a team of 5 Salesforce developers, refined backlog, created user stories, ran UAC, quality assurance, release management
Sep 2019 - Dec 2020
1 year 4 months Berlin, Germany
Salesforce Specialist
Accenture
- Healthcare project: implemented Salesforce Health Cloud including Field Service Lightning with Lightning Scheduler/Dispatcher Console (process builder, record types, person accounts, ETM)
- Consumer goods project: set up a demo of Consumer Goods Cloud, prepared presentation materials
- SME for internal Sales Cloud project: set up an MVP Sales Cloud instance for demo using Scrum
- Supported new joiners with study materials, guided them on Admin and Sales Cloud Consultant certification
Sep 2018 - Mar 2019
7 months Melbourne, Australia
Business Analyst
MIS Implants
- Continuously evaluated workflows, equipment, and processes to optimize resources for maximum efficiency
- Led testing and rollout of new dental lab software Evident to optimize lab processes and boost productivity
- Led testing and rollout of new CRM Zoho to centralize sales processes and grow sales
- Identified future training needs and created curriculum to support training
- Created process documentation, knowledge articles, and self-service guides for business processes and software
Sep 2017 - Mar 2018
7 months Sydney, Australia
Data and Analytics Manager
MacroVue
- Salesforce administrator: built Lightning setup from scratch, managed 5 licenses including users, profiles, permission sets, dashboards, reports, fields, record types, sales processes, workflows, validation rules, and page layouts
- Analyzed customer investment behavior using SQL and Excel, and website behavior using Google Analytics and Heap
- Increased click-through rates by optimizing the sign-up process and landing pages
Apr 2016 - Apr 2017
1 year 1 month Berlin, Germany
Product Analyst
SuitePad GmbH
- Salesforce administrator managing 30 licenses: administered users, profiles, permission sets, dashboards, reports, fields, record types, sales processes, workflows, validation rules, and page layouts
- Analyzed customer behavior, sales, and clicks using Tableau
- Performed competitor analysis (SWOT) to identify business improvement areas
- Conducted Salesforce and Excel training sessions for 10+ employees
Summary
I am a business graduate with 6 years of multinational experience and a proven track record of improving sales operations and reporting processes. Specialized in Sales Cloud and Service Cloud, data analysis and visualization, report building and dashboard creation; fast learner and multitasker.
Languages
English
Native
German
Native
Thai
Advanced
Education
Oct 2022 - Present
BSP Business School Berlin
M.A. in Business Administration · Business Administration · Berlin, Germany
Apr 2015 - Jun 2015
National University
MBA in Business Administration and Management · Business Administration and Management · San Diego, United States
Oct 2009 - Mar 2014
Free University of Berlin
B.Sc. in Economics · Economics · Berlin, Germany
Certifications & licenses
Certified Salesforce Professional
PSM I
PSPO I
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