Amar Amiour

• ITSM: ServiceNow

• Collaboration: Office365

• Accounting: SAP

• Internal systems proper to IFF

• Actively involved in the planning, execution, and completion of key business initiatives

• Collaborated with cross-functional teams to ensure project deliverables are met on time and within budget

• Assisted in the development of project scopes and objectives, involving all relevant stakeholders

• Used appropriate project management tools to track project performance and specific measures of success

• Managed changes to the project scope, project schedule, and project costs using appropriate verification techniques

• Performed risk management to minimize project risks and maintained comprehensive project documentation

• Provided regular updates to stakeholders about strategy, adjustments, and progress

• Demonstrated leadership qualities and worked closely with team members to motivate them towards project goals

Project Management:

• Developing project plans, goals, and budgets; identifying resources needed
• Developing schedules and methods for measuring results
• Guiding and performing strategic analysis for the project
• Organizing and managing all phases of the project to ensure on-time completion
• Assembling and coordinating project team members; assigning individual responsibilities
• Preparing requests for proposals and conducting all necessary meetings to facilitate selection of project services and products
• Planning and overseeing the preparation and dissemination of project communications.

• ITSM: ServiceNow

• Collaboration: Office365

• Accounting: SAP

• Internal systems proper to Viatris

• Diagnoses and troubleshooting incidents on workstation environments, including Windows Microsoft Office, mobility solutions, and full web applications

• Assist users remotely or directly on their workstation

• Create/Assign/Resolve tickets and optionally escalate reports to global support groups

• Configuration and administration of new devices, including mobile ones

• Train new recruits and apply technology watch on old ones

• Take care of infrastructure functionality and continuity and report unresolved incidents to global support groups

• Monitoring and maintenance of all IT services and network & equipment

• Troubleshooting CISCO VPN network issues

• Configuration and maintenance of the stability of broadcasts in Visio Conferences

• Management of teleconference transfers at the global level

• ITSM systems: ServiceNow as a PaaS

• Workday as an administration system

• Office 365 (Collaboration)

• Windows 10 corporate migration

• SCAD SAP (data collection)

• Grafana (Monitoring)

• Introduced and implemented ServiceNow (locally aligned corporate strategies and SOPs)

• Disaster recovery process: simulated disasters on laboratory workstations and performed full reinstallations of system, network and application under established procedures

• Ensured data integrity in accordance with DRP process and revised procedures with data verification on workstations

• Created knowledgebase articles for outsourcing of N1/N2 support service

• Created A–Z knowledgebase for support service outsourcing and tested scripts for external use

• Trained new recruits and applied technology watch on old ones

• Validated knowledgebase articles, call quality, incident resolution and darting procedures

• ITSM systems: ServiceNow as a PaaS

• Workday as an administration system

• Office365 (Collaboration)

• Windows 10 corporate migration

• SCAD SAP (Reporting)

• Grafana (Monitoring)

• Introduced and implemented ServiceNow (locally aligned corporate strategies and SOPs)

• Diagnosed and troubleshot incidents on workstation environments including Windows Microsoft Office, mobility solutions and full web applications

• Assisted users remotely and directly on their workstations

• Created, assigned and resolved tickets and optionally escalated reports to global support groups

• Configured and administered new devices including mobile ones

• Trained new recruits and applied technology watch on old ones

• Maintained infrastructure functionality and continuity and reported unresolved incidents to global support groups

• Monitored and maintained all IT services and network & equipment

• Troubleshot CISCO VPN network issues

• Configured and maintained stability of broadcasts in Visio Conferences and managed teleconference transfers at the global level

• Installed and administered VSAT systems for several multinationals via remote monitoring across the national territory
• Installed and administered company system and local network
• Installed terminal and VSAT antenna and commissioned internet connectivity
• Wrote daily reports on VSAT signal stability and levels
• Trained new recruits and applied technology watch on old ones