Amar A. - Site Technology Lead/Project Manager

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Vienne, France

Experience

Jul 2023 - Present

2 years 5 months

France

Site Technology Lead/Project Manager

International Flavors & Fragrances Inc.

Actively involved in the planning, execution, and completion of key business initiatives.
Collaborated with cross-functional teams to ensure project deliverables are met on time and within budget.
Assisted in the development of project scopes and objectives, involving all relevant stakeholders.
Used appropriate project management tools to track project performance and specific measures of success.
Managed changes to the project scope, project schedule, and project costs using appropriate verification techniques.
Performed risk management to minimize project risks and maintained comprehensive project documentation.
Provided regular updates to stakeholders about strategy, adjustments, and progress.
Demonstrated leadership qualities and worked closely with team members to motivate them towards project goals.
Developing project plans, goals, and budgets; identifying resources needed.
Developing schedules and methods for measuring results.
Guiding and performing strategic analysis for the project.
Organizing and managing all phases of the project to ensure on-time completion.
Assembling and coordinating project team members; assigning individual responsibilities.
Preparing requests for proposals and conducting all necessary meetings to facilitate selection of project services and products.
Planning and overseeing the preparation and dissemination of project communications.

Jan 2022 - Jun 2022

6 months

Project Consultant, Diagnostic & hand over Engineer

Ericsson

Designed and implemented incident management, problem management, and change management processes.
Acted as KBA submitter and approval coordinator.
Coached the LITC BO team on managing escalated trouble tickets.
Supported the Ericsson OSS front office team to manage and solve assigned service requests.
Maintained DCO products and OSS applications through regular backups.
Scheduled and executed DCO product and OSS application upgrades as needed.

Jun 2020 - Jul 2023

3 years 2 months

Support Engineer

Wipro for VIATRIS

Diagnoses and troubleshooting incidents on workstation environments, including Windows, Microsoft Office, mobility solutions, and full web applications.
Assist users remotely or directly on their workstation.
Create/Assign/Resolve tickets and optionally escalate reports to global support groups.
Configuration of the installation by mastering and administration of new devices, including mobile ones.
Train new recruits and apply technology watch on old ones.
Take care of infrastructure functionality and continuity and report unresolved incidents to global support groups.
Monitoring and maintenance of all IT services and network & equipment.
Troubleshooting Cisco VPN network issues.
Configuration/maintenance of the stability of broadcasts in Visio conferences.
Management of teleconference transfers at the global level.

Jun 2019 - Jun 2020

1 year 1 month

Algeria

Support Engineer

General Service

Responsible for installation, integration, and service of enterprise and multi-vendor systems including hardware, software, networking products, and operating systems.
Maintained a thorough understanding of the company’s service solutions.
Trained new recruits.
Verified that proposed and existing client hardware/software configurations met requirements.
Responsible for achieving high customer satisfaction.

Jun 2018 - Nov 2018

6 months

Dunkirk, France

IT Architect

EVEREST Project

Implemented ServiceNow locally to align with corporate strategies and SOPs.
Managed Windows 10 corporate migration and SCAD SAP data collection.
Conducted disaster recovery process simulations and complete reinstallation of systems, networks, and applications.
Ensured data integrity post-DRP and revised procedures as needed.
Created knowledge base articles and scripts for N1/N2 support service outsourcing.
Trained new recruits and maintained technology watch on existing staff.
Validated KB articles, call quality, and incident resolution procedures.

Feb 2016 - Nov 2018

2 years 10 months

IT Architect/Support

Astra Zeneca OPS

Defined service volume according to company needs and integrated ServiceNow corporate processes.
Designed and implemented incident, problem, change, and knowledge management processes.
Developed user interface visuals and collaborated with third-party administrators.
Participated in network and hosting design; supervised infrastructure and server room installations.
Controlled supplier transfers and managed pilot teams including superusers, SMEs, solution architects, and system owners.
Designed security SOPs and managed operational incidents (diagnosis, intervention, alert).
Performed N1 and N2 application maintenance and troubleshooting.
Acted as ServiceNow SME, user, and administrator.
Prepared site for BAU: managed local suppliers, created support models, policies, SOPs, and IT security instructions.
Conducted user acceptance testing and prepared ITSM strategies.
Provided second-line support and took preventive measures to ensure stable and secure IT applications and infrastructure.
Updated the operating database and maintained control and management tools.
Trained new recruits and conducted technology watch on existing staff.

Apr 2014 - Feb 2016

1 year 11 months

Algeria

IT Support

Astra Zeneca UK LTD

Diagnosed and troubleshot incidents on workstation environments including Windows, Microsoft Office, mobility solutions, and web applications.
Assisted users remotely and on-site.
Created, assigned, and resolved tickets; escalated reports to global support groups.
Administered the installation and configuration of new devices, including mobile.
Trained new recruits and applied technology watch on existing staff.
Maintained infrastructure functionality and continuity; reported unresolved incidents to global support groups.
Monitored and maintained all IT services, networks, and equipment.
Troubleshot Cisco VPN issues.
Managed Visio conference broadcasts and global teleconference transfers.

Jan 2012 - Apr 2014

2 years 4 months

IT First Line Support

Various (Sanofi Aventis, Novo Nordisk A/S, Lafarge)

Managed installation and maintenance of computer stations, peripherals, and software.
Provided hardware and software technical support to users.
Managed backups on internal applications and servers.
Presented IT resources to new users and raised awareness of computer security best practices.
Assisted in IP telephony management and maintenance.
Maintained video projection and videoconferencing installations and supported user training.

May 2007 - Nov 2009

2 years 7 months

Remote

Network Administrator Installer, VSAT

FMNSAT

Installed and remotely administered VSAT systems for multinationals across the national territory.
Managed company system and local network installations.
Installed terminals and VSAT antennas; commissioned Internet services.
Prepared daily reports on VSAT signal stability and levels.
Trained new recruits and conducted technology watch on existing staff.

Jun 2006 - Jan 2007

8 months

Telecom Technical Support Technician

EIWA

Installed and configured network and system equipment.
Performed basic and extended MUX configuration.
Monitored lines and detected breaking points.
Maintained and repaired faulty MUX.
Accessed remote stations via MS-DOS Telnet.
Trained new recruits and conducted technology watch on existing staff.

Summary

Approaches to Work: Proficient in diverse methodologies, including predictive, agile, and design thinking, with the ability to apply the most effective approach based on project needs to deliver optimal results.
Influential Skills: Strong interpersonal skills in collaborative leadership, communication, innovative problem-solving, and empathy, enabling effective stakeholder management and driving successful change initiatives.
Business Insight: Demonstrates strong business acumen, with a comprehensive understanding of industry dynamics and organizational strategy, enabling well-informed decision-making and alignment with broader business goals.