Ahmed S.
AI Linguistic / Language Contributor – German & Arabic
Experience
Jan 2025 - Present
11 monthsAI Linguistic / Language Contributor – German & Arabic
Alignerr
- Contributed to multilingual AI development by performing a wide range of language-related tasks in German, Arabic, and English.
- Participated in AI voice recording and validation projects to support speech recognition and voice synthesis.
- Provided linguistic insights and feedback to improve AI model performance across different languages and dialects.
- Adapted to different task platforms and maintained high accuracy, consistency, and deadline compliance.
Oct 2024 - Jan 2025
4 monthsCustomer Support Representative
Shopify
- Provide support for a Shopify-based enterprise, focusing on ticket management and customer service.
- Resolve complex issues, prioritize customer needs, and maintain a positive and professional demeanor.
Jan 2024 - Aug 2024
8 monthsChina
Customer Support Specialist
Callnovo
- Managed an e-commerce account, honing skills in product listing optimization, order fulfillment, and customer communication.
May 2023 - Present
2 years 7 monthsCairo, Egypt
SME Floor Support, AC Account
Teleperformance
- Provided support to AC Account sellers with technical issues.
- Answered seller inquiries about AC Account's policies and procedures.
- Escalated complex issues to senior managers.
- Maintained a high level of seller satisfaction.
May 2023 - Jan 2024
9 monthsCairo, Egypt
Subject Matter Expert, AC Project
Teleperformance
- Provided expert advice and guidance on specific issues and helped to identify and solve problems, develop solutions, and make recommendations.
- Approved documents, such as training materials, project plans, and marketing materials, to ensure accuracy and up-to-date content.
- Developed and implemented training programs for employees or customers.
- Mentored and coached other employees, helping them to develop their skills and knowledge.
Oct 2022 - Apr 2023
7 monthsCairo, Egypt
Agent, AC Project
Teleperformance
- Delivered timely, accurate, and professional customer service to Amazon customers.
- Resolved issues such as locating a package.
Jan 2022 - Oct 2022
10 monthsCairo, Egypt
SME Dart, Amazon Retail
Teleperformance
- Provided support to Amazon Retail sellers with issues related to their Dart accounts.
- Answered seller inquiries about Dart's features and functionality.
Aug 2021 - Dec 2021
5 monthsCairo, Egypt
SME Floor Support, Amazon Retail
Teleperformance
- Provided support to Amazon Retail sellers with technical issues.
Jan 2021 - Oct 2022
1 year 10 monthsCairo, Egypt
Agent, Subject Matter Expert, Amazon Account
Teleperformance
- Delivered timely, accurate, and professional customer service to Amazon customers.
- Resolved issues such as locating a package, connecting an Echo to a Fire TV, returning an item, and assisting a delivery.
- Provided floor support by mentoring and coaching other employees to develop their skills and knowledge.
Jun 2020 - Dec 2020
7 monthsCairo, Egypt
Mailing and Legal Affairs Support Agent, Product Assurance
Teleperformance
- Handled inbound and outbound transactions with customers to understand and address their needs, complaints, and other issues with products or services.
Feb 2020 - Jun 2020
5 monthsCairo, Egypt
Trainer, Sky Germany
Teleperformance
- Developed and delivered training programs for Sky Germany employees.
Sep 2019 - Jan 2020
5 monthsCairo, Egypt
Technical Support SME, Floor Support, Sky Germany
Teleperformance
- Provided technical support to Sky Germany customers via phone, email, and chat.
- Troubleshooted technical issues with Sky Germany products and services.
May 2019 - Jun 2020
1 year 2 monthsCairo, Egypt
Technical Support Agent, SKY
Teleperformance
- Handled incoming technical calls from customers in a fast-paced call center environment.
- Listened, analyzed, troubleshooted, and resolved technical issues for voice, internet, or data installation and issues concerning Sony phones.
Feb 2019 - May 2019
4 monthsExpedia Support Agent
Concentrix
- Helped travelers find the best offers and book planes and hotels in order to satisfy customers and ensure they enjoy their trip.
Languages
Arabic
NativeGerman
AdvancedEnglish
IntermediateEducation
Oct 2014 - Jun 2018
Al-Azhar University
Bachelor of Languages and Translation, German Language and Literature - Translation Major · Languages and translation · Egypt · Higher Good
Certifications & licenses
Certified German SME
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