Ahmed S. - AI Linguistic / Language Contributor – German & Arabic

Berlin, Germany

Experience

Jan 2025 - Present

1 year

AI Linguistic / Language Contributor – German & Arabic

Alignerr

Contributed to multilingual AI development by performing a wide range of language-related tasks in German, Arabic, and English.
Participated in AI voice recording and validation projects to support speech recognition and voice synthesis.
Provided linguistic insights and feedback to improve AI model performance across different languages and dialects.
Adapted to different task platforms and maintained high accuracy, consistency, and deadline compliance.

Oct 2024 - Jan 2025

4 months

Customer Support Representative

Shopify

Provide support for a Shopify-based enterprise, focusing on ticket management and customer service.
Resolve complex issues, prioritize customer needs, and maintain a positive and professional demeanor.

Jan 2024 - Aug 2024

8 months

China

Customer Support Specialist

Callnovo

Managed an e-commerce account, honing skills in product listing optimization, order fulfillment, and customer communication.

May 2023 - Present

2 years 8 months

Cairo, Egypt

SME Floor Support, AC Account

Teleperformance

Provided support to AC Account sellers with technical issues.
Answered seller inquiries about AC Account's policies and procedures.
Escalated complex issues to senior managers.
Maintained a high level of seller satisfaction.

May 2023 - Jan 2024

9 months

Cairo, Egypt

Subject Matter Expert, AC Project

Teleperformance

Provided expert advice and guidance on specific issues and helped to identify and solve problems, develop solutions, and make recommendations.
Approved documents, such as training materials, project plans, and marketing materials, to ensure accuracy and up-to-date content.
Developed and implemented training programs for employees or customers.
Mentored and coached other employees, helping them to develop their skills and knowledge.

Oct 2022 - Apr 2023

7 months

Cairo, Egypt

Agent, AC Project

Teleperformance

Delivered timely, accurate, and professional customer service to Amazon customers.
Resolved issues such as locating a package.

Jan 2022 - Oct 2022

10 months

Cairo, Egypt

SME Dart, Amazon Retail

Teleperformance

Provided support to Amazon Retail sellers with issues related to their Dart accounts.
Answered seller inquiries about Dart's features and functionality.

Aug 2021 - Dec 2021

5 months

Cairo, Egypt

SME Floor Support, Amazon Retail

Teleperformance

Provided support to Amazon Retail sellers with technical issues.

Jan 2021 - Oct 2022

1 year 10 months

Cairo, Egypt

Agent, Subject Matter Expert, Amazon Account

Teleperformance

Delivered timely, accurate, and professional customer service to Amazon customers.
Resolved issues such as locating a package, connecting an Echo to a Fire TV, returning an item, and assisting a delivery.
Provided floor support by mentoring and coaching other employees to develop their skills and knowledge.

Jun 2020 - Dec 2020

7 months

Cairo, Egypt

Mailing and Legal Affairs Support Agent, Product Assurance

Teleperformance

Handled inbound and outbound transactions with customers to understand and address their needs, complaints, and other issues with products or services.

Feb 2020 - Jun 2020

5 months

Cairo, Egypt

Trainer, Sky Germany

Teleperformance

Developed and delivered training programs for Sky Germany employees.

Sep 2019 - Jan 2020

5 months

Cairo, Egypt

Technical Support SME, Floor Support, Sky Germany

Teleperformance

Provided technical support to Sky Germany customers via phone, email, and chat.
Troubleshooted technical issues with Sky Germany products and services.

May 2019 - Jun 2020

1 year 2 months

Cairo, Egypt

Technical Support Agent, SKY

Teleperformance

Handled incoming technical calls from customers in a fast-paced call center environment.
Listened, analyzed, troubleshooted, and resolved technical issues for voice, internet, or data installation and issues concerning Sony phones.

Feb 2019 - May 2019

4 months