Pamela T.
AI Trainer and Content Moderator
Experience
Mar 2022 - Present
3 years 9 monthsAthens, Greece
AI Trainer and Content Moderator
Teleperformance Hellas
- Started as a content moderator following client policies to maintain community balance and guarantee respect for all human beings.
- Moved to an AI project within the same department.
- Gained experience in three areas: voice-based machine training, icon-based training, and keyword-based training.
Jun 2017 - Apr 2022
4 years 11 monthsAthens, Greece
Customer Care Assistant
Teleperformance Hellas
- Provided customer care and technical assistance via chat (handling up to three requests simultaneously) for a major streaming platform.
- Resolved streaming and subscription issues.
Jan 2016 - May 2017
1 year 5 monthsParma, Italy
Back Office Foreign Sales Office
Coccinelle S.P.A
- Managed order fulfillment for European airports and cruise ships featuring the Coccinelle luxury brand.
- Prepared all import and export documentation for customs.
- Handled customer complaints about product defects and warranty issues.
Jul 2015 - Apr 2016
10 monthsParma, Italy
Translator
Sidel S.P.A. Tetrapack Group
- Translated clients’ requests for quotes and technical proposals into English, German, and French in coordination with the technical office.
Languages
Italian
NativeEnglish
AdvancedGreek
IntermediateGerman
ElementaryFrench
ElementaryEducation
Oct 2013 - Jun 2015
University of Parma, Faculty of Economics and Commerce
Master’s Degree · International Business and Development · Parma, Italy · 105/110
Oct 2009 - Jun 2012
University of Parma
Bachelor’s Degree · Foreign Languages and Literatures · Parma, Italy · 103/110
Oct 2002 - Jun 2007
Parmenide Classical High School
High School Diploma · Liberal Arts · Vallo della Lucania, Italy · 97/100
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