Pamela T. - AI Trainer and Content Moderator

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Nea Smirni, Italy

Experience

Mar 2022 - Present

3 years 10 months

Athens, Greece

AI Trainer and Content Moderator

Teleperformance Hellas

Started as a content moderator following client policies to maintain community balance and guarantee respect for all human beings.
Moved to an AI project within the same department.
Gained experience in three areas: voice-based machine training, icon-based training, and keyword-based training.

Jun 2017 - Apr 2022

4 years 11 months

Athens, Greece

Customer Care Assistant

Teleperformance Hellas

Provided customer care and technical assistance via chat (handling up to three requests simultaneously) for a major streaming platform.
Resolved streaming and subscription issues.

Jan 2016 - May 2017

1 year 5 months

Parma, Italy

Back Office Foreign Sales Office

Coccinelle S.P.A

Managed order fulfillment for European airports and cruise ships featuring the Coccinelle luxury brand.
Prepared all import and export documentation for customs.
Handled customer complaints about product defects and warranty issues.

Jul 2015 - Apr 2016

10 months

Parma, Italy

Translator

Sidel S.P.A. Tetrapack Group

Translated clients’ requests for quotes and technical proposals into English, German, and French in coordination with the technical office.

Languages

Italian

Native

English

Advanced

Greek

Intermediate

German

Elementary

French

Elementary

Education

Oct 2013 - Jun 2015

University of Parma, Faculty of Economics and Commerce

Master’s Degree · International Business and Development · Parma, Italy · 105/110

Oct 2009 - Jun 2012

University of Parma

Bachelor’s Degree · Foreign Languages and Literatures · Parma, Italy · 103/110

Oct 2002 - Jun 2007

Parmenide Classical High School

High School Diploma · Liberal Arts · Vallo della Lucania, Italy · 97/100

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Riccardo A.

Experience

AI Trainer and Content Moderator

Teleperformance Hellas

Customer Care Assistant

Teleperformance Hellas

Back Office Foreign Sales Office

Coccinelle S.P.A

Translator

Sidel S.P.A. Tetrapack Group

Languages

Education

University of Parma, Faculty of Economics and Commerce

Master’s Degree · International Business and Development · Parma, Italy · 105/110

University of Parma

Bachelor’s Degree · Foreign Languages and Literatures · Parma, Italy · 103/110

Parmenide Classical High School

High School Diploma · Liberal Arts · Vallo della Lucania, Italy · 97/100

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