Customer Support & Project Administrator

• Creating, maintaining, and managing a detailed customer database.
• Identifying and generating leads for business development.
• Making first contact with potential customers to foster new business relationships.
• Crafting compelling presentations to support lead generation and business development activities.
• Assisting with various other business development tasks.
• Supporting different executives with translations and bilingual communication tasks.
• Helping management with social media communication by preparing and posting relevant content.
• Coordinating with internal teams to ensure seamless execution of marketing and business development strategies.
• Performing other duties related to the role as required by business needs.

Butterfly Brownfield Project:

• End client:

• Industry: Food

• INVESTMENT: +€12M

• Project type: Brownfield

• Scope: EPCM

• Project detail: Refinery expansion

• Managing the project’s administrative tasks;

• Preparing and compiling reports and presentations for recurring management meetings by gathering and summarizing information;

• Overseeing the controlling process for project documents;

• Assisting in contract development (5 contracts), handling requests (drafting letters, responding to 50 requests) and change management (contract deviations – over 80 changes);

• Supervising the invoicing process for 5 contractors;

• Drafting and negotiating commercial contracts;

• Preparing tender packages for requests, analyzing contractor bids, and tracking the process through award and contractor onboarding;

• Helping monitor contract compliance (milestones, deliverables, actions, etc.);

• Defining processes, procedures, and templates for contract management for the project and supporting the project team.

Braveheart Project:

• End client:

• Industry: Beverage

• INVESTMENT: +€140M

• Project type: Greenfield

• Project detail: Building a new brewery

• Supporting contract development – over 10 contracts;

• Assisting with requests (drafting letters, responding to over 100 requests);

• Aiding change management (contract deviations – over 150 changes);

• Supervising invoicing for 10 contractors;

• Coordinating the document control system and submission of project documentation from all contractors;

• Supporting the site team – punchlist, IQ/OQ list, checklist, SAT, handover documents;

• Permits – coordinating building and work permit approvals and construction instructions;

• Managing the project’s integrated action list;

• Handling the project’s administrative tasks.

• Identifying potential vendors and assessing their capabilities, quality, and reliability.
• Conducting due diligence checks, including background checks and reference reviews.
• Evaluating vendor proposals and selecting vendors based on criteria such as cost, quality, and delivery times.
• Negotiating terms and conditions with vendors to secure favorable agreements.
• Establishing performance metrics and key performance indicators (KPIs) to evaluate vendor performance.
• Identifying potential risks in vendor relationships and implementing risk mitigation strategies.
• Monitoring and controlling costs associated with vendor services and products.
• Continuously evaluating and improving supplier management processes to enhance efficiency and effectiveness.

• Drafting, reviewing, and negotiating contracts to ensure compliance with legal and regulatory requirements.
• Ensuring the organization complies with all relevant laws and regulations.
• Advising and supporting various departments on compliance issues.
• Identifying potential legal risks and developing risk mitigation strategies.
• Assisting in the development and implementation of corporate strategies and procedures.
• Handling administrative tasks such as scheduling meetings, maintaining records, and managing correspondence.
• Supporting the organization and documentation of board meetings and other governance activities.
• Serving as a point of contact for clients on legal matters.
• Coordinating with different departments to ensure effective legal and administrative support.