Demonstrated ability to effectively lead multi-function team. Established the company-wide Learning & Talent Development team supporting corporate, leadership, and field training & development, including onboarding, performance management, and succession planning. Delegated responsibility from Chief People Officer to lead People team strategy and operations, overseeing Business Reviews, team meetings and offsites, and annual goal setting. Directed Data Analytics team, establishing metrics for People team and providing insightful metrics to leaders in Operations org. Managed HRIS team to enhance workflow efficiencies and implement UKG and other HR tech. Oversaw data migration from sunsetted tech (ADP, Deputy, BambooHR) to newly implemented tech (UKG). Served as HR Business Partner, providing support during company RIF and contributing to ongoing people strategy for Operations and Finance teams.
Drove organizational growth through 6-year progression, advancing from Instructional Designer facilitating operational onboarding to steering enterprise-wide talent processes as Manager of Talent Development. Further evolved into Senior Manager of Talent Operations, establishing centralized support team for HR programs, tools, and processes amid company expansion from 250 to 1800+ employees through M&As and IPO. Established learning and development function, fostering key partnerships within business and implementing best practices and operating procedures. Oversaw Talent budget in collaboration with SVP of Talent, maintaining ongoing responsibility for setting Talent Development budget in 2018, 2019, and 2020. Collaborated with business leaders and Talent Business Partners to pinpoint business priorities, propose effective solutions, and develop relevant content.
Developed comprehensive curriculum and training materials for Residential Services enterprise-wide training, encompassing instructor-led sessions, job aids, and eLearning modules covering Customer Care, Sales, Retention, Tech Ops, product launches, and new initiatives. Directed and guided content specialists and vendors throughout curriculum and product launch design phases, ensuring alignment with strategic objectives and delivering high-impact training materials.
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