Christiane Neher
Chief Operating Officer
Erfahrungen
Juli 2019 - Okt. 2020
1 Jahr 4 Monaten München, Deutschland
Chief Operating Officer
One Logic GmbH (today: One Data)
- Fast growing startup for data science services & platform development. Management of all business operations functions with 30 employees. Professionalized & grew business operatio in the areas of customer service & customer support, IT administration & support, back office, legal & compliance, corporate communications and finance.
- Professional services optimization through, among other things, setting up a customer service & support unit as well as another company location in Frankfurt.
- Increased efficiency through standardization of processes and selection and introduction of new systems (e.g. procurement/invoice/license management, customer service software, travel booking/travel accounting tools)
- Revision of financial reporting (P&L, DB invoice, cash flow) and corporate planning. Securing liquidity by raising outside capital (7-digit € amount). Organization & preparation of shareholders' meetings.
Apr. 2018 - Juni 2019
1 Jahr 3 Monaten Aschheim, Deutschland
Vice President Business Technology Solutions
BestSecret GmbH
- Management of the Business Technology Solutions & Business Intelligence divisions with a total staff of 29 employees.
- Successful setup of an agile IT portfolio/program management including project controlling.
- Definition of required processes from the application for a project, through project approval, project controlling, implementation to the rollout and completion of a project. Creation of a central SharePoint area with all information such as templates, topic overview, topic prioritization, topic updates, standard reporting, etc.
- Chief Product Owner for all projects with a total budget of €15 millioc.
- Modernization and professionalization of Business & Data Intelligence.
- Migration of the on-premise BI platform to MS Azure Cloud BI technologies.
- Establishment of a new Advanced Analytics team in the company.
- Improvement of data competence & data culture in the company.
- Close cooperation with and direct reporting to the managing directors and founders.
Juli 2014 - März 2018
3 Jahren 9 Monaten München, Deutschland
Professional Services Manager for BI, Risk, Customer Centricity & Digitalization
metafinanz Informationssysteme GmbH, a company of Allianz
- Management, further development and expansion of 6 profit centers with the following subject areas: Big Data, Data Mining, Enterprise Data Architecture & Management, Reporting & Visualization, Actuarial Services, Risk & Financial Services. Direct reporting to the COO (GF). Establishment of a new "Customer Centricity & Digital Marketing" profit center (Greenfield Approach). In this role reporting to the CEO. Disciplinary responsibility for 6 team leaders and 2 direct reports. Expansion of the business area from 50 to over 80 internal employees. Executed various business and IT consulting projects with a focus on customer centricity, customer experience/relationship management, enterprise data management, data analytics and reporting.
- Digital Marketing Automation: Management of new digital marketing initiatives in the Global Digital Factory of a large, international insurance group. Agile implementation & rollout of new customer journeys & campaigns in three countries (BE, ES, D) as well as continuous optimization based on a data-driven approach and data analysis. Change management of the countries away from classic marketing towards digital marketing.
- Product owner for the digitalization and change processes of the product “Campaign Center Platform” at a German insurance company. Business analysis, specification, release, test and change management based on agile methodologies incl. agile coaching of the product development team. Interface function between the specialist departments and IT.
- Further projects: Development of NextGen BI architecture strategy, sentiment analysis in social media channels, acceleration of incoming invoice processing to automate and increase dark processing, supply chain analysis in the manufacturing industry for specialty insurances.
März 2011 - Mai 2014
3 Jahren 3 Monaten München, Deutschland
Department Head Account Services | Head of Business Consulting
PAYBACK, a company of American Express
- In charge of product, project, process and requirements management
- Execution of various internal & external consulting activities in the CRM environment
- Interface function between Business (countries, partners, departments) and IT (DEV, QA, OPS) using agile methods (Scrum) on-/near-/offshore
- Ensured internationalization by establishing new central product management
- Responsible Chief Product Owner for the implementation of a new, scalable, internationally applicable multi-partner loyalty product (initial deployment and use in MEX)
- Setup and management of an agile roadmap and project portfolio approach for PAYBACK Germany (responsible for a 2-digit million Euro budget p.a.)
- Definition and setup of a standardized feature & change management process
- Acquisition & consulting of new PAYBACK partners. Supporting existing PAYBACK partners in projects with process-related and technical challenges as well as new initiatives (= technical account management)
- Integration of REWE as the new largest partner in the Payback Germany program
- Disciplinary management of 15 employees (business consultants, country coordinators, project, process and product managers) and professional management of up to 50 people
Jan. 2009 - März 2011
2 Jahren 3 Monaten München, Deutschland
Head of Technical Consulting
emnos, a company of American Express
- Developed and managed the internationally positioned department "Technical Consulting" to further professionalize emnos product management
- Responsible for the core areas processes, product requirements and projects
- Management of the Customer Insights SaaS products & services used in the retail industry (including product roadmaps, requirements, budgets) as well as product optimizations/upgrades (SAS70 audits, DR, IT security)
- Management of internal & external development service providers (on-/offshore, Scrum)
- Conducting international product launches and/or consulting projects in the field of customer segmentation, product range optimization, customer insights & campaign management for large German, French, Spanish, Dutch & UK retailers
- Professional management of up to 30 people and disciplinary management of 4 employees (Technical Consultants)
Juli 2006 - Dez. 2009
2 Jahren 6 Monaten München, Deutschland
Head of CRM Business Solutions
arvato services, a subsidiary of Bertelsmann AG
- Established and managed a new business unit to enhance the arvato value chain by providing internal and external IT & marketing services in the field of CRM, with full P&L responsibility
- Acquired and implemented customer loyalty programs for the German coffee retailer Tchibo and the German cruise company Peter Deilmann
- Led the setup of the DeutschlandCard multi-partner loyalty program, including campaign system selection, technical sales support, technical integration, and partner consulting
- Delivered CRM and marketing consulting projects, such as the setup and operation of a advertising platform for insurance agents at Allianz or the development of a cross selling strategy for General Motors Acceptance Corporation (GMAC) automotive group
- Conducted market analysis, development, and delivery of a new product for the automation of interactive, omni-/cross-channel customer communications (web, email, mobile, print/letter shop, and customer service center)
- Held disciplinary management responsibility for 5 employees and functional leadership for teams of up to 20 professionals
Juli 2001 - Juni 2006
5 Jahren München, Deutschland
Senior IT Project Leader | IT Project Leader | Software Engineer | Team Lead
BCG Platinion, Boston Consulting Group
- Planned, executed, and monitored national and international IT projects, including strategy, consulting, and/or IT development
- Designed and evaluated strategies and concepts for diverse IT system solutions
- Conducted feasibility studies as well as functional and technical analyses
- Analyzed, optimized, and redesigned business processes to improve efficiency & scalability
- Researched, assessed, and selected standard software products according to client needs
- Developed and implemented quality assurance and quality management processes
- Organized, prepared and conducted trainings, including system handovers to clients
- Key project highlights: Developed an IT roadmap & conducted software vendor evaluations for the Dubai International Financial Centre (DIFC). Created an Enterprise Content Management (ECM) strategy & architecture blueprint for the international energy group E.ON. Developed business cases to support the deregulation of the Dutch energy market, involving key players such as Nuon, Essent, Eneco, and Delta. Conceptualized and implemented an IT security concept for central access management at E.ON IS. Designed and developed various e-business applications, e.g. the first equipment leasing platform for SüdLeasing, a new CRM system for the German health insurance provider KKH, and multi-project management & reporting applications for professional services & transportation sectors (used technologies: J2EE, .NET).
- Managed teams of up to 40 individuals in technical roles and had direct disciplinary responsibility for 8 IT employees
Nov. 2000 - Juni 2001
8 Monaten München, Deutschland
IT Consultant
Viant GmbH (US internet consultancy)
- Served as Lead Functional Analyst for the application and implementation of a user-centric design approach to restructure the website of the German discount broker Consors
- Gathered and modeled functional requirements, specifying necessary technical interfaces using UML. Conducted competitive analysis and market evaluation for internet banking & brokerage services.
Nov. 1998 - Okt. 2000
2 Jahren München, Deutschland
Software Engineer & in-house Consultant
Bertelsmann Media Systems
- Conducted analysis, specification, and design of customer requirements
- Developed client- and server-side software for the EROS (European Royalty System) product, a billing system for the music division of BMG International (Bertelsmann Music Group), used to calculate royalties for artists, producers, and managers.
- Performed ER modeling, PL/SQL development, database performance tuning, and worked with Uniface Seven
- Collaborated with a nearshore development team in Hungary for software development
Vereinigtes Königreich
Management Consultant
Delivery & Logistics Company
- Consulting and coaching in the restructuring of the Data Analytics department, including:
- Analysis of current challenges
- Definition of overarching goals
- Development of a proposal for a new team structure
- Identification of required competencies, skills & responsibilities
- Advisory and alignment on communication and change management strategy
München, Deutschland
Management Consultant
Insurance Company
- Analysis, consulting and support for the optimization of a largescale business and IT transformation. My focus was on strategically important programs and modernization projects in the area of “Managed Services Operations” and processes.
- Review of project plans and deliverables. Analysis of programs & projects (e.g. cloud approach, process standardization, system integration, roadmaps)
- Identification of technical, functional and personnel risks & challenges. Development of content-related measures and alternative solutions
- Proposal of (quality) improvements for the program & modernization efforts as well as development of substantive measures and solution alternatives
- Sparring partner and professional, technical, structural and organizational consulting for professional and technical project and program management
Köln, Deutschland
Agile Coach & Change Agent
Large Retail Company
- Agile coach, OKR master and facilitator for the introduction of the OKR approach in the context of a large, strategic digitization program for retail stores.
- Coaching of the core team with all responsible topic managers and team leads
- Introduction to the OKR topic and setup of the OKR cycle
- Establishment of the OKR approach in the teams and on a cross-team level
Karlsruhe, Deutschland
Consultant
Large Retail Company
- Advisory services for the setup and step-by-step implementation of an internationally deployable RELEX solution in the supply chain management environment.
- Advising overall and sub-project management on methodology, project setup and steering (e.g. agile approach, Jira configuration, RELEX phases, Jira Structure PPM)
- Strategic-operational consulting for the introduction of RELEX incl. best practices
- Support in defining overarching goals and requirements (2-year target picture)
- Guidance in scoping a relevant supply chain network segment for the project
- Development of a roadmap for iterative, incremental RELEX setup and rollout
- Assessment of project dependencies (interfaces, configurations, etc.)
- Advice on prioritized implementation of business requirements and data interfaces
- Support in test planning (data validation, system testing, UAT)
- Consulting on internationalization, change management, training, and knowledge transfer
- Stakeholder advisory and alignment activities between the client, implementation partner, and RELEX
Köln, Deutschland
Management Consultant & Stream Lead
Large Retail Group
- Consulting, process, project & product management for the introduction & implementation of a large strategic program in the field of advanced analytics, assortment & space management.
- Setup, test and rollout of a new space planning, automation & optimization product based on the existing cluster-based merchandising approach
- Definition and setup of new processes and all necessary transformation and change management measures for the new store-specific merchandising approach to be set up
- Close collaboration with Advanced Analytics and IT (internal + external). Clarification, planning and realization of the necessary SW implementations, automations, extensions and the completely new interfaces to be set up to support the new business approach
- MVP approach and piloting in several phases with gradual rollout of the new approach (from the initial pilot with 80 stores, via a representative region with 500 stores to national level with 4000 stores)
Zusammenfassung
- experienced - many years of professional experience with a focus on business analysis & planning, program & project management, SW product management, IT roadmap & portfolio management, SW development, process & change management as well as special expertise in the fields of business intelligence, data analytics, customer centricity, CRM, digital marketing and digital transformation. Industry knowledge from management/IT consultancies, retail, media, financial services and energy industries.
- entrepreneurial - successfully managed the setup, growth and professionalization of various business units at companies such as BCG Platinion, Bertelsmann arvato, emnos, PAYBACK, metafinanz, BestSecret and One Logic
- digital mover - supported and led various digital transformation ventures in the field of process automation, new business models, customer insights management, digital marketing, CRM and customer loyalty programs (e.g. various data science approaches, digitization of PAYBACK, emnos SaaS products, customer-centric redesign of an online broker, first online equipment leasing platform)
- data lover - driving the potential and professional harnessing of data in businesses (on-premise & cloud) using my expertise in Business Intelligence (DWH, Data Lake, Data Intelligence/Analytics/Mining, Reporting & Visualization) and CRM/Marketing Automation (digital marketing, campaign management, customer service).
- integrating - with my interactive and cross-functional attitude, I am experienced in working with different stakeholders and parties (customers, business partners, service providers, departments, IT) and pursue the goal of bringing together the requirements of different areas in an effective, agile and cooperative approach.
- method-savvy - sound know-how from leading management & IT consulting (including BGC) as well as extensive experience with agile and classic management methods
- agile - comprehensive experience with agile organizational models & transformations (e.g. metafinanz) and agile management methods in the context of IT portfolio management, project management & software development (Scrum, Kanban) as well as modern innovation management approaches (e.g. Business Model Canvas, Customer Journey Mappings, Design Thinking)
- leadership skills - many years of disciplinary and functional management responsibility for up to 80 employees in national and international environments as well as extensive knowledge in coaching and further development of employees and teams
- customer-centric - very customer-oriented with extensive knowledge of customer insights and customer relationship management (e.g. Payback, DeutschlandCard, emnos. arvato) and convinced that customer centricity is an essential part of successful organizations
- interactive - experienced in running workshops and confident in communicating and presenting at different decision-making and stakeholder levels (CxO level, departments, analysts, IT experts, software developers, etc.)
- international - appreciate the close cooperation in mixed teams from different disciplines & cultures and managed numerous national and international projects and activities on-/near- and offshore
- interdisciplinary - seasoned generalist who is able to match and combine strategy, business and IT
Sprachen
Deutsch
Muttersprache
Englisch
Verhandlungssicher
Französisch
Grundkenntnisse
Ausbildung
University of Applied Sciences in Karlsruhe
German Diplom in Computer Science · Computer Science · Karlsruhe, Deutschland · 1.2
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