Christiane Neher
Data Lover, Digital Mover & Shaker
Erfahrungen
Consultant for new software integration at a large retailer in Germany
Christiane Neher Unternehmensberatung
Advisory services for the setup and step-by-step implementation of an internationally deployable RELEX solution in the supply chain management environment:
- Advising overall and sub-project management on methodology, project setup and steering (e.g. agile approach, Jira configuration, RELEX phases, Jira Structure PPM)
- Strategic-operational consulting for the introduction of RELEX incl. best practices
- Support in defining overarching goals and requirements (2-year target picture)
- Guidance in scoping a relevant supply chain network segment for the project
- Development of a roadmap for iterative, incremental RELEX setup and rollout
- Assessment of project dependencies (interfaces, configurations, etc.)
- Advice on prioritized implementation of business requirements and data interfaces
- Support in test planning (data validation, system testing, UAT)
- Consulting on internationalization, change management, training, and knowledge transfer
- Stakeholder advisory and alignment activities between the client, implementation partner, and RELEX
Management Consultant for an insurance company in Munich
Christiane Neher Unternehmensberatung
Insurance Company - Management Consultant Munich
Analysis, consulting and support for the optimization of a largescale business and IT
transformation. My focus was on strategically important programs and modernization projects in the area of “Managed Services Operations” and processes:
- Review of project plans and deliverables. Analysis of programs & projects (e.g. cloud approach, process standardization, system integration, roadmaps)
- Identification of technical, functional and personnel risks & challenges. Development of content-related measures and alternative solutions
- Proposal of (quality) improvements for the program & modernization efforts as well as development of substantive measures and solution alternatives
- Sparring partner and professional, technical, structural and organizational consulting for professional and technical project and program management
Agile Coach & Change Agent for a large retail company - Cologne
Christiane Neher Unternehmensberatung
Agile coach, OKR master and facilitator for the introduction of the OKR approach in the context of a large, strategic digitization program for retail stores. Coaching of the core team with all responsible topic managers and team leads. Introduction to the OKR topic, setup of the OKR cycle and establishment of the OKR approach in the teams and on a cross-team level.
Management Consultant Delivery & Logistics Company - United Kingdom
Christiane Neher Unternehmensberatung
Consulting and coaching in the restructuring of the data analytics department. Contents were: analysis of current challenges, definition of overarching goals, development of a proposal for a new team structure, definition of required competencies/skills & responsibilities, the approach regarding communication and change management
Management Consultant & Stream Lead for a large retail group in Cologne
Christiane Neher Unternehmensberatung
Consulting, process, project & product management for the introduction & implementation of a large strategic program in the field of advanced analytics, assortment & space management
- Setup, test and rollout of a new space planning, automation & optimization product based on the existing cluster-based merchandising approach
- Definition and setup of new processes and all necessary transformation and change management measures for the new store-specific merchandising approach to be set up
- Close collaboration with Advanced Analytics and IT (internal + external). Clarification, planning and realization of the necessary SW implementations, automations, extensions and the completely new interfaces to be set up to support the new business approach
- MVP approach and piloting in several phases with gradual rollout of the new approach (from the initial pilot with 80 stores, via a representative region with 500 stores to national level with 4000 stores)
Independent Management Consultant
Management Consulting Christiane Neher (owner)
Self-employment - Working as an independent management consultant. Further details can be found in the separately listed projects.
Chief Operating Officer
ONE LOGIC GmbH
- Professionalized and expanded business operations in Finance, Customer Service and Support, IT Administration and Support, Backoffice, Legal and Compliance
- Organized shareholder meetings
- Established a new company location in Frankfurt
- Revised financial reporting and corporate planning
- Secured liquidity through capital procurement
- Increased efficiency through standardization and introduction of new systems
VP Business Technology Solutions
BestSecret GmbH
- Led Business Solutions and Business Intelligence departments
- Successfully set up IT portfolio/program management including project controlling
- As Chief Product Owner, managed all projects with a budget of 15 million €
- Modernized and migrated BI platform to the latest MS Cloud BI technologies
- Built a new Advanced Analytics team to support data-driven decisions
- Worked closely with directors and founders
Professional Service Manager für BI, Risk, Customer Centricity & Digitalization
metafinanz Informationssysteme GmbH, ein Unternehmen der Allianz
- Continued development and expansion of 6 profit centers
- Created a new business area/profit center for Customer Centricity and Digital Marketing
- Executed various business and IT consulting projects
- Managed new digital marketing initiatives and agile rollout of customer journeys and campaigns
- Product Owner for digitalization and change processes of a platform for a German insurance company
Business Consulting & Account Services
PAYBACK, ein Unternehmen der American Express
- Responsible for product, project, process, and requirements management
- Conducted internal and external consultancy in CRM (inter-/national)
- Acted as a liaison between business and IT using agile methods
- Chief Product Owner for a scalable international multi-partner loyalty product
- Managed PAYBACK Germany's roadmap and project portfolio
- Developed a standardized feature and change management process
Technical Consulting
emnos, ein Unternehmen der American Express
- Built and led an international Technical Consulting department
- Managed processes, requirements, and projects
- Oversaw the management of SaaS products and services used in retail
- Directed internal and external development services
- Conducted international projects on customer segmentation, assortment optimization, and campaign management
CRM Business Solutions
arvato services, ein Unternehmen der Bertelsmann AG
- Expanded arvato's value chain with internal and external marketing and IT services in CRM
- Developed a new product for interactive cross-channel customer communication
- Acquired and implemented loyalty programs
- Built the Multi-Partner Loyalty Program DeutschlandCard
- Conducted CRM and marketing consulting projects for major clients
Senior IT Project Leader / IT Project Leader / Software Engineer
BCG Platinion, Boston Consulting Group
- Planned and managed international IT projects
- Developed and evaluated strategies for various IT system solutions
- Conducted business process analysis and optimizations
- Implemented quality assurance and management processes
- Managed system handovers
IT Consultant
Viant GmbH (US Internet Beratung)
- Used a user-centric design approach to restructure a website for a German discount broker
- Gathered and modeled functional requirements using UML
- Conducted market analysis for internet banking and brokerage
Software Engineer und in-house Consultant
Bertelsmann Media Systems
- Analyzed and specified client requirements
- Developed EROS (European Royalty System) for BMG International
- Performed ER modeling, PL/SQL, database performance tuning
- Conducted nearshore software development with Hungary
Zusammenfassung
I have built my career on connecting business, IT, and data to drive real change in multiple industries. I am an experienced and entrepreneurial Business & IT consultant with many years of expertise in business analysis, project and product management, IT roadmap and portfolio management, software development, as well as change and process management. My focus areas include digital transformation, business & data intelligence, CRM, and customer centricity, with industry experience across retail, media, financial services, energy, and consulting.
I have successfully built and scaled strategic business units at companies such as BCG Platinion, PAYBACK, BestSecret, and One Logic. I’m passionate about unlocking the value of data (on-prem & cloud) for business intelligence, data mining, marketing automation, and customer engagement.
As a digital change agent, I’ve led numerous transformation initiatives – including the digitization of Payback, the development of emnos SaaS products, and the launch of a mobile leasing platform. I am well-versed in agile frameworks (Scrum, Kanban), traditional project methods, and modern innovation tools like Design Thinking and the Business Model Canvas.
I thrive in cross-functional environments and bring a solid methodological background from top consultancies. With strong communication skills, international and interdisciplinary experience, and a collaborative mindset, I enjoy bringing together diverse stakeholders and acting as a bridge between business, IT, and strategy. My hands-on approach in agile and traditional frameworks has allowed me to lead successful transformation initiatives, streamline processes, and foster innovation at every level.
Sprachen
Ausbildung
Hochschule für Technik in Karlsruhe
Diplom-Informatikerin (FH) · Wirtschaftsinformatik · Karlsruhe, Deutschland
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