Viktor Schöne
Business Analyst (CEO Office)
Experience
Business Analyst (CEO Office)
GoWabi Thailand Co., Ltd.
Acting as the right hand of the CEO, I lead the Customer Service and Key Account Management (KAM) teams to drive execution, streamline operations, and achieve measurable business growth across departments.
- Sales Growth & Team Management – Led the KAM team with weekly 1:1 coaching and performance tracking, resulting in a 60% increase in Marketing Ads sales from Q2 to Q3 2024. Developed commission logic, managed KPI bonuses, and implemented sales dashboards to align goals and boost performance
- Customer Service Excellence – Reorganized the CS team with a focus on automation and quality. Introduced Zendesk, QA AI tools, and CSAT tracking, reducing workload by 30% while improving service consistency. Built a Slack-based automation system using Zapier to streamline workflows and case handling
- Strategic Partnerships & Market Expansion – Closed key distribution partnerships with VELTRA and Tiqets, integrating GoWabi's services with OTA and e-commerce platforms. Aligned internal operations to meet partner system requirements
- Investor Relations (PTT – OR) – Served as the primary contact for investors and analysts, delivering operational insights and preparing reports for AGM and Board of Directors meetings
- Data-Driven Business Development – Scraped and prioritized leads in Thailand and Indonesia using open-source tools and marketplace data (Google reviews, GMV). Built a price monitoring dashboard and prediction model to reduce booking rejections and support sales planning
- CEO Strategy Execution & Cross-Team Coordination – Supported the CEO by tracking executive action items across leadership (CTO, CCO, Head of Marketing, Commercial). Rolled out KPI tracking for Account Manager on-site visits and ensured follow-through on strategic directives
Regional Assistant Manager, Operational Excellence
CARSOME (Thailand) Co., Ltd.
Built CARSOME's first standardized operational processes across Thailand, Malaysia, and Indonesia, driving regional alignment and measurable performance improvements.
- SOP Creation & Regional Standardization – Created and implemented the first end-to-end SOPs for CARSOME's core operations across three countries, filling a critical gap in process governance and enabling consistent operations. Achieved audit compliance improvement from 30% to 100% as a direct result
- Operational Productivity – Improved car inspection team productivity by 10% through hands-on workflow redesign and rollout of new operational standards
- Process Improvement & Strategic Execution – Led cross-functional improvement initiatives, supporting the Head of Operations with roadmap planning and C-level reporting on regional performance
Methods & Tools, Supply Management
Yazaki Europe Limited
- Evaluated and updated 60+ supply management processes across Europe
- Enhanced workflows for purchasing teams, integrating Microsoft Planner and SharePoint
- Supported unified automotive certifications and process improvement initiatives
Founder
CASIY UG (haftungsbeschränkt)
- Founded and operated an Amazon FBA e-commerce business, importing goods from Asia for sale in Europe
- Managed product sourcing, pricing strategies, and international logistics
Summary
As a Business Analyst with a proven track record in driving operational excellence and strategic growth, I specialize in transforming complex challenges into actionable results. At GoWabi, I led Customer Service and Key Account Management teams, achieving a 60% sales increase through performance tracking and KPI alignment. I streamlined operations by introducing automation tools like Zendesk and Zapier, cutting workloads by 30% while enhancing service quality.
My expertise extends to building scalable processes, as demonstrated at CARSOME, where I standardized SOPs across three countries, boosting audit compliance from 30% to 100% and improving team productivity by 10%. I’ve also closed high-impact partnerships, optimized investor relations, and developed data-driven tools to support market expansion and sales planning.
With a foundation in strategic management and certifications in Six Sigma and EFQM, I deliver measurable improvements in efficiency, growth, and cross-functional alignment, ensuring businesses achieve their goals effectively.
Languages
Education
CBS International Business School
General Management (Strategic Management & Consulting) · Cologne, Germany
Hochschule Fresenius
Business Administration (Lean Management & Controlling) · Düsseldorf, Germany
Certifications & licenses
EFQM - Excellence Assessor ILEP
EFQM – Journey to Excellence (J2E)
Six Sigma (Yellow Belt)
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