Stephanie Graf
Online Marketing Consultant
Experience
Jun 2019 - Present
6 years 8 monthsOnline Marketing Consultant
Self employed
- Supporting brands in the digital and e-commerce sector building up their brand by developing and implementing full-funnel Online Marketing strategies
- Strategic consultancy regarding running campaigns and channel extensions
- Leveraging personal network to develop new business partnerships
- Setup of reporting structures
- Responsibility of handling seven-figure online media budgets
- Setup of visual brand campaigns by briefing visual concepts to stakeholders
- Taking over responsibility for the design and content creation of social ads
- Development of tracking concepts and general technical support
- Leading customer workshops and teaching Online Marketing know how
Customers I worked with: GUD.berlin, ärzte-markt.de, Rosekick GmbH, Newman Agency, Bündnis für eine enkeltaugliche Landwirtschaft e.V., K-New Media, myToys, Mirapodo, Glambou, Klenico Health AG
May 2018 - Jun 2019
1 year 2 monthsSenior Online Marketing Manager
DCMN
- Conception of performance- and brand-oriented online marketing campaigns through various channels (e.g. SEA, socials, classical display, RTB, retargeting, video, OTT and mobile campaigns) and a wide variety of marketing opportunities
- Management, setup, controlling and on-going optimisation of international online marketing campaigns for (digital) commerce clients (e.g. McFIT Global Group/RSG Group)
- Responsibility of handling seven-figure client online media budgets
- Media buying via RTA and publisher/partner networks
- Development of tracking concepts to measure the success of marketing campaigns as well as support clients during the implementation phase of tracking approach
- Analysis of campaign results and preparation of comprehensive customer reports and presentations
- Explanations and discussions of campaign results directly with customers
- Building good, sustainable and yield-rich relationships with customers through a top-performance of campaigns
- Team responsibility for all HR related topics (e.g. recruitment, onboarding, offboarding)
- Building and strengthening of strategic partnerships with global digital partners
- Taking over responsibility in various sales pitches regarding digital offers (conception, calculation and presentation)
Aug 2016 - Apr 2018
1 year 9 monthsPerformance Marketing Manager
Ticketmaster Deutschland & Österreich
- Conception and realization of all performance campaigns on Facebook, Twitter and Instagram
- Professional management of digital marketing team members
- Primary responsibility for planning, managing and reporting the annual digital budget in Germany and Austria
- Primary responsibility for the entire affiliate section (planning and realization of affiliate campaigns)
- Participation in and management of workshops for internal and external clients
- Development of new (creative) ad formats for the social advertisement
- Strategic development of digital channels of communication focusing traffic and conversions
- Identification and acquisition of potential partners
- Coordination of agencies (SEA and advertising) and external partners
- Development of management reports and performance analysis by using specific analysis tools (Google Analytics and SimilarWeb)
- Acquisition of influencers and management of influencer campaigns
- Target-group oriented development of new growth strategies using digital marketing concepts
- Development of KPIs to measure performance
- Management of Social Media posts
Feb 2016 - Jul 2016
6 monthsCustomer Success Manager
test IO
- Developing retention strategies for the customers
- Partner alongside key cross-functional teams to lead post-sales implementation and project management activity
- Developing and executing customer success plans and tracking/reporting on key metrics for customer adoption and success
- Identifying upsell and grow opportunities and collaboration with sales teams to ensure growth attainment
- Developing a trusted advisor relationship with customers and developing them into reference customers
- Ensuring high satisfaction by surveying customers and making adjustments to increase customer satisfaction based on their feedback
- Coordination of internal resources that interact with each customer
- Driving renewals to a successful completion in close collaboration with Sales, Project Management and the customer’s stakeholders
Apr 2015 - Jan 2016
10 monthsJunior Account Manager
Ve Interactive DACH GmbH
- Building and managing relationships with customers
- Providing specific and measurable advices to clients to help them to optimise their campaigns
- Uncovering upsell opportunities
- Researching and analyzing client activities
- Identifying and resolving client issues with or without help of immediate team
- Preparing and analyzing written reports (using internal and Affiliate networks)
Oct 2014 - Jun 2015
9 monthsFreelance Marketing and Sales Consultant
Wolfert Engineering Firm
- Developing and managing new and existing products
- Developing general business ideas
- Online marketing
- Event marketing
- Editorial tasks
- Sales consulting
Sep 2014 - Mar 2015
7 monthsIT Project Manager
Berlin Waterworks
- Strategic planning of telecommunications
- Managing internal and external (construction) projects
- Monitoring budgets
- Preparing and coordinating construction projects
- Planning release changes and updates
- Technical support
Jan 2012 - Sep 2014
2 years 9 monthsTrainee - Combined vocational training and degree program
Berlin Waterworks
- Worked in different divisions: Key Account Management; Marketing and Distribution (water dispenser); Internal Communication and Marketing; IT
- Wrote a bachelor thesis in the IT division on Scrum as an innovative management method
Oct 2011 - Dec 2011
3 monthsProduct Management Trainee
Palabea Ltd.
Jun 2011 - Sep 2011
4 monthsIntern in Business Administration and Service Management
Palabea Ltd.
- Supported management as an executive assistant
- Provided on-the-job training and coordinated producers
- Organized language courses
Dec 2010 - May 2011
6 monthsEditorial intern
ParisBerlin Magazine
- Supporting editorial staff in all activities leading to publication, including acting as a personal assistant to commissioning editors and overseeing tasks
- Liaising with other in-house teams, writers, photographers, printers, designers and production staff to negotiate and monitor timescales for stages in the publishing process
- Writing articles and reports (German, French)
- Amending and correcting articles
- Collating the work of several authors
- Uploading text and images to a website using a content management system
- Acquisition of subscribers and advertisers
Oct 2010 - Nov 2010
2 monthsInternship
Sprachenatelier Berlin
- Supported international students
- Preparation of different events
Summary
7+ years experience in the ad-tech & e-commerce sector, with strong background in advertising and consulting. Ability to closely work cross-functional with other teams and manage an own team.
Skills
- Social Media
- Digital Marketing
- Marketing
Languages
German
NativeEnglish
AdvancedFrench
AdvancedSpanish
ElementaryLatin
ElementaryEducation
Oct 2011 - Sep 2014
Berlin School of Economics and Law
Bachelor of Arts, dual program - Business administrations, Service Management · Business administrations, Service Management · Berlin, Germany
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