Ralf Zschieschang - Head of Supply Chain Management & Customer Service

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Rosenheim, Germany

Experience

Oct 2019 - Aug 2022

2 years 11 months

Traunreut, Germany

Head of Supply Chain Management & Customer Service

Siteco GmbH, formerly a division of OSRAM Licht AG

Responsible for leading the customer service and supply chain areas including order management, export sales coordination, global shared service center, supply chain planning, production planning, and logistics.
Business Process Owner for Supply Chain Management and Sales and Operations Planning.
Designing, implementing, and improving central processes and applications.
Implementing and monitoring global KPIs for delivery reliability, supply capability, logistics productivity, and inventory management.
Member of the leadership transformation team and responsible for successfully revising the process landscape after the spin-off from the Osram Group.
Successfully reintegrated logistics into the Siteco Group and significantly increased logistics productivity (+16% per labor hour).
Maintained supply capability above industry average during the COVID crisis.
The company manufactures professional lighting systems.

Oct 2017 - Sep 2019

2 years

Traunreut, Germany

Head of Customer Service

OSRAM Licht AG (Lighting Solutions division)

Responsible for leading the customer service area including order management, export sales coordination, demand planning, and global shared service center.
Accountable for the demand planning and order-to-cash business processes to ensure efficient product and service availability.
Member of the carve-out team for the divestment of the division by OSRAM.
Successfully reorganized the shared service center and increased order volume per employee by 30%.
Revised order-to-cash processes with a significant increase in delivery reliability (from 70% to 90%).
Redesigned and implemented an SAP-based demand planning process (increasing product availability from 50% to 93%).
The company manufactures professional lighting systems.

Jul 2016 - Sep 2017

1 year 3 months

Singapore, Singapore

Supply Chain Manager ASEAN

Drägerwerk AG & CO KGaA Group

Responsible for building, managing, and optimizing supply chain processes for the ASEAN region, including customer service, international transport, import and customs clearance, warehousing, local transport chains, inventory planning, and risk management.
Built, developed, and coached local supply chain and customer service teams in Singapore, Indonesia, Thailand, Vietnam, Malaysia, and the Philippines.
The company manufactures medical and safety technology devices/systems.

Apr 2015 - Jun 2016

1 year 3 months

Panama

Head of Regional Order Fulfillment

Drägerwerk AG & CO KGaA Group

Responsible for building, managing, and optimizing order fulfillment processes for Central and South America, including customer service, international transport, import and customs clearance, warehousing, local transport chains, inventory planning, and risk management.
Led order fulfillment organizations in Mexico, Brazil, Chile, Argentina, Peru, Colombia, and Panama, including customer service and logistics functions.
The company manufactures medical and safety technology devices/systems.

Oct 2013 - Mar 2015

1 year 6 months

Lübeck, Germany

Project Manager Order Fulfillment

Drägerwerk AG & CO KGaA Group

Responsible for change projects in supply chain management/order fulfillment for subsidiaries in Central and South America.
Focused on multi-month consulting and coaching assignments in Mexico and Brazil.
The company manufactures medical and safety technology devices/systems.

Jun 2012 - Sep 2013

1 year 4 months

Lübeck, Germany

Team Coordinator Customer Service (Asia/Pacific, Central and South America)

Drägerwerk AG & CO KGaA Group

Responsible for coordinating and providing technical leadership for the direct export team in Asia-Pacific and Central and South America, including order processing and claims management.
Participated in ERP (SAP + MS Dynamics NAV) implementation projects.
The company manufactures medical and safety technology devices/systems.

Aug 2010 - May 2012

1 year 10 months

Lübeck, Germany

Customer Service Specialist

Drägerwerk AG & CO KGaA Group

Responsible for order processing in direct export to Southeast Asia.
Specialist for complex customer projects worldwide.
Participated in ERP (MS Dynamics NAV) implementation projects.
The company manufactures medical and safety technology devices/systems.

May 2008 - Jun 2010

2 years 2 months

Saudi Arabia

Head of Business Support

Drägerwerk AG & CO KGaA Group

Responsible for leading the business support team in Saudi Arabia, including order processing for medical devices and medical gas supply systems.
Designed, implemented, and managed the order processing process, including risk management and performance measurement.
Project lead for implementing the MS Dynamics NAV ERP system.
The company manufactures medical and safety technology devices/systems.

Jan 2008 - Dec 2008

1 year

Riyadh, Saudi Arabia

Intern

Draeger Arabia Co. Ltd.

Jan 2007 - Dec 2007

1 year

Leipzig, Germany

Working Student

CONTAS KG

Jan 2006 - Dec 2006

1 year

Kuala Lumpur, Malaysia

Intern

Malaysian German Chamber of Commerce and Industry

Jan 1997 - Dec 1997

1 year

Dresden, Germany

Training as a Bank Clerk

Deutsche Bank AG

Summary

Authentic, always learning and curious leader who enables people and organizations to see changes in context, make quick and right decisions, and implement them successfully. Proven international experience (Europe, Central and South America, Southeast Asia, Middle East/Africa) in customer service, supply chain management, logistics, business process management, and project management. Leadership experience overseeing teams of 80+ employees and business volumes of over €200 million. Extensive experience with complex capital goods, consumables, and spare parts in medical technology, safety technology, and professional lighting for corporations and SMEs.

Languages

German

Native

English

Advanced

Spanish

Elementary

Education