Ralf Zschieschang
Head of Supply Chain Management & Customer Service
Experience
Head of Supply Chain Management & Customer Service
Siteco GmbH
Responsible for leading Customer Service and Supply Chain functions including Order Management, Export Sales Coordination, Global Shared Service Center, Supply Chain planning, production planning and logistics
Business Process Owner for Supply Chain Management and Sales and Operations Planning
Designed, implemented and improved central processes and applications
Implemented and monitored global KPIs for delivery reliability, delivery capability, logistics productivity and inventory management
Member of the leadership transformation team responsible for revising the process landscape after carve-out from the Osram Group
Successfully reintegrated logistics into the Siteco Group and increased logistics productivity by 16% per working hour
Maintained delivery capability above industry average during the COVID-19 crisis
Head of Customer Service
OSRAM Licht AG
Responsible for leading Customer Service functions including Order Management, Export Sales Coordination, demand planning and Global Shared Service Center
Responsible for business processes Demand Planning and Order to Cash to ensure efficient product and service availability
Member of the carve-out team for the sale of the Lighting Solutions division by OSRAM
Reorganized the shared service center and increased order volume per employee by 30%
Revised Order to Cash processes, increasing delivery reliability from 70% to 90%
Designed and implemented an SAP-based demand planning process, increasing product availability from 50% to 93%
Supply Chain Manager ASEAN
Drägerwerk AG & Co KGaA
- Built, managed and optimized supply chain processes for the ASEAN region including Customer Service, international transport, import and customs clearance, warehousing, local transport chains, inventory planning and risk management
- Established, developed and coached local supply chain and Customer Service teams in Singapore, Indonesia, Thailand, Vietnam, Malaysia and the Philippines
Head of Regional Order Fulfillment
Drägerwerk AG & Co KGaA
- Built, managed and optimized order fulfillment processes for Central and South America including Customer Service, international transport, import and customs clearance, warehousing, local transport chains, inventory planning and risk management
- Led order fulfillment organizations in Mexico, Brazil, Chile, Argentina, Peru, Colombia and Panama covering Customer Service and logistics functions
Project Manager Order Fulfillment
Drägerwerk AG & Co KGaA
- Managed change projects in supply chain management and order fulfillment for subsidiaries in Central and South America
- Conducted multi-month consulting and coaching assignments in Mexico and Brazil
Team Coordinator Customer Service (Asia/Pacific, Central and South America)
Drägerwerk AG & Co KGaA
- Coordinated and provided technical leadership for the direct export team for Asia-Pacific and Central and South America including order processing and complaint management
- Participated in ERP (SAP and MS Dynamics NAV) implementation projects
Customer Service Specialist
Drägerwerk AG & Co KGaA
- Managed direct export order processing for Southeast Asia
- Specialized in complex customer projects worldwide
- Participated in ERP (MS Dynamics NAV) implementation projects
Head of Business Support
Drägerwerk AG & Co KGaA
- Led the business support team in Saudi Arabia including medical device and medical gas supply order processing
- Designed, implemented and managed the order processing workflow including risk management and performance measurement
- Project lead for ERP system implementation (MS Dynamics NAV)
Summary
Interim or project management in supply chain management, customer service, and logistics environments with a focus on leadership, transformation, process management, project management, order fulfillment, inventory/distribution management, and planning.
An authentic, constantly learning and curious leader who enables people and organizations to see changes in context, make fast and right decisions, and implement them successfully. Proven international experience (Europe, Central and South America, Southeast Asia, Middle East/Africa) in customer service, supply chain management, logistics, business process management, and project management.
Leadership experience in departments with 80+ employees and business volumes over €200 million. Extensive experience with complex capital goods, consumables, and spare parts in medical technology, security technology, and professional lighting in both large corporations and SMEs.
Skills
- It Sap/r3 (Sd, Mm, Apo, Ewm, Bw), Ms Dynamics Nav, Palantir Foundry, Ms-office
- Training & Leadership (N.e.w.s. Organizational Navigation), Project Management
Languages
Education
University of Leipzig
Diplom-Kaufmann, Business Administration · Business Administration · Leipzig, Germany
Deutsche Bank AG
Bank Clerk · Dresden, Germany
Gymnasium "Kreuzschule"
General university entrance qualification · Dresden, Germany
Certifications & licenses
Scrum Master
Scrum.org
Six Sigma (Green Belt)
Profile
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