Ragheb Tabbakh - Windows 10 coordination / management

Q: Where is Ragheb based?

Ragheb is based in Frankfurt am Main, Germany and can operate in on-site , hybrid , and remote work models.

Q: What languages does Ragheb speak?

Ragheb speaks the following languages: Arabic (Native), German (Native) .

Q: How many years of experience does Ragheb have?

Ragheb has at least 24 years of experience. During this time, Ragheb has worked in at least 15 different roles and for 12 different companies . The average length of individual experience is 2 years and 7 months . Note that Ragheb may not have shared all experience and actually has more experience.

Q: What is Ragheb's latest experience?

Ragheb's most recent position is Windows 10 coordination / management at ITZ Bund .

Q: What companies has Ragheb worked for in recent years?

In recent years, Ragheb has worked for ITZ Bund .

Q: Which industries is Ragheb most experienced in?

Ragheb is most experienced in industries like Government and Public Administration , Information Technology (IT) , and Telecommunication . Ragheb also has some experience in Insurance , Banking and Finance , and Pharmaceutical .

Q: Which business areas is Ragheb most experienced in?

Ragheb is most experienced in business areas like Operations , Information Technology (IT) , and Quality Assurance (QA) . Ragheb also has some experience in Customer Service , Project Management , and Sales .

Q: Which industries has Ragheb worked in recently?

Ragheb has recently worked in industries like Government and Public Administration .

Q: Which business areas has Ragheb worked in recently?

Ragheb has recently worked in business areas like Information Technology (IT) , Operations , and Quality Assurance (QA) .

Recommended expert

Frankfurt am Main, Germany

Experience

Mar 2018 - Nov 2024

6 years 9 months

Wiesbaden, Germany

Windows 10 coordination / management

ITZ Bund

Communication with internal and external stakeholders
Quality assurance reporting
Software controlling/coordinating packaging & interfaces
Optimizing existing processes
Monitoring queues in ITSM framework
SLA reporting
Coordinating and communicating internally & externally (customer / 3rd parties), and taking measures
Status checks
Creating risk analysis with causes, probabilities & impacts
Packaging orders
Specialist procedures & applications
Monitoring migration

Oct 2017 - Dec 2017

3 months

Mannheim, Germany

Rollout coordinator / team lead Windows 10

Roche/Wipro

Planning rollout of 1800 clients
User training
Process support / defining migration
Migration analysis / reports
Windows 10 relevant apps: user-specific configuration
Employee Windows 10 training

Feb 2016 - Sep 2017

1 year 8 months

Process analyst VDI / life cycle management & Windows 10 coordination

Commerzbank AG

VDI: creating and redefining the VDI ordering process
Aligning storage capacity with HPE
Order process, items, user options, domain permissions
Request management process (commissioning, decommissioning workflow)
Price alignment, service catalog entry / portal implementation
Windows 10 coordination / communication with internal and external stakeholders
Defining hardware specifications
Mobile hardware: selection / testing / feedback / ordering process
Creating SharePoint, POC pilot phase and defining users
AR reports / management and APs administration in SCCM environment
Release coordination
Creating analysis for new support unit / support concept and model
Rollout preparation

Apr 2013 - Oct 2015

2 years 7 months

Bad Homburg, Germany

Incident & problem manager / life cycle management

Hewlett Packard

ITIL certified V3
Daily performance reporting on all incidents and assessing the quality and handling by each workgroup (quality management)
Optimizing individual incident/problem workflows and processes
Responsible for migrating HPSM tool to COBA (incident count ~4500 incidents)
Monitoring and clearing queues
SLA reporting, close work with ITSM (internal) & ITSD (Commerzbank)
System alignment: weekly reconciliation of HP Service Manager / COBA Service Center (Peregrine) status checks
Analyzing and handling all incoming priorities, escalations and complaints; coordinating and communicating internally & externally (customer / 3rd parties), and taking actions
Responsible for quick response to major incidents as per process
Optimizing several templates for major outage, status checks, info board messages
Impact reporting: monitoring and controlling incidents across all departments and pointing out all update times through ongoing communication
Coordinating crisis management: Sofia/Budapest (Exchange, DFS, Citrix) Priority 1
End-to-end responsibility for incident management process standards and the strategic direction of the process
Daily management report covers all incident/request/problem statuses
Identifying responsibility of each department (assignment) to recognize qualified incidents
Responsible for communication regarding HPSM & HPSX (interface to COBA Service Manager)
Monitoring and managing individual lifecycle workflows internally & externally
Weekly calls with all stakeholders
Dashboard analyses updated daily and sent to management and customer for information

Jun 2012 - Aug 2012

3 months

Eschborn, Germany

Service and delivery manager

DB Systel

Ensuring product specifications for ICT carrier services
Ensuring implementation of product requirements in internal systems (e.g. HP Asset Manager / transICT SLM, HP Peregrine Service Center)
Ensuring SLA-compliant OLAs of the T.SVN division to KDM and product management
Ensuring OLA-compliant service delivery across the entire value chain
Responsible for timely and high-quality order processing for the customer
Measuring service levels and evaluating service quality regarding cost and technology
Ensuring reporting to internal customers and service providers
Know-how in process and project management methodologies (e.g. ITIL)

Oct 2010 - May 2012

1 year 8 months

Bad Homburg, Germany

Incident & Escalation Management

Hewlett Packard

Daily performance reporting on all incidents, evaluating quality and handling by each workgroup (quality management)
Analyzing escalations and complaints and coordinating them internally and with the customer, and implementing measures
Responsible for quick response to major incidents through analysis and coordinating crisis management
Monitoring each lifecycle and workflow internally & externally through weekly calls with all involved parties
Maintaining a newly developed tool (in cooperation with India), with certain parameters updated daily using data from HP-OVSC
Dashboard analyses are updated daily and sent to management and the customer for information
SLA reporting, close collaboration with ITSM (internal) & ITSD (customer)
Incidents are considered end-to-end
Ensuring everything runs according to ITIL

Apr 2006 - Dec 2009

3 years 9 months

Eschborn, Germany

Service Delivery Order / Manager

British Telecom Germany

Responsible for end-to-end management processes, reporting, escalations, customer interface issues and risk management
Planning network coupling (SDH) and monitoring each step
Order management, leased line structure planning, business administration
Process optimization within BT systems, data quality
Training and project meetings in London, Budapest and Zurich
Delivery management for EMEA and commissioning internal and external orders
Cost control / bid box according to SLAs
Ensuring timely and high-quality order processing for the customer
Dispatching: coordinating on-site teams to meet deadlines
Issue tracking system
Ensuring and tracking on-time end-to-end delivery with meetings, project plans, risk & complaint management and systems
Written and verbal communication
Project coordination for timely delivery of all necessary components (e.g. leased line, router, cables, ports, etc.)
Handover to Service Assurance
Know-how in process and project management methodologies (e.g. ITIL)
Access design and billing (bid box)
Customer site survey meetings and advising on customer infrastructure and connections
MPLS checks, equipment checks, supplier checks, circuit quality, DOIP, MOIP, 3000IP, common servers VPN
Business processes were communicated through meetings, diagrams, sketches as well as reports and presentations

Jul 2005 - Mar 2006

9 months

Eschborn, Germany

Project Coordinator / Project Management

British Telecom Germany

Creating product-specific concepts and scenarios
Monitoring the service delivery workflow and ensuring timely completion of internal and external preparation steps
Coordinating product-related groups and departments according to migration guidelines
Service design global provisioning
Expedites & escalations
Issue and risk management
Handover to service assurance
Knowledge of services with different transmission rates: Private Line, Frame Relay, MPLS, IP

Mar 2005 - Jun 2005

4 months

Eschborn, Germany

Installation Coordinator

British Telecom Germany

Customer IP migration / database rollout
Migration of existing internal and external data service connections to the international backbone
Organizing and coordinating the data to be transferred to project stakeholders
Serving as interface between technical team and customer service / coordination function
Conducting pre-analysis to determine the current state of customers/services to be migrated using company tools

Jun 2004 - Feb 2005

9 months

XP Rollout Germany-wide

MSB

Carrying out the required rollout documentation
Preparing and installing hardware (notebooks, Palms, desktop PCs from Compaq, HP, Fujitsu Siemens and IBM)

Mar 2003 - Dec 2003

10 months

Düsseldorf, Germany

Web Design and Support

Netz Quadrat und adero Design

Creating websites
Frame optimization and scripting
Support for internal departments

Jul 2002 - Nov 2002

5 months

Workstation Systems and Administration Support / Helpdesk

Dresdner Bank

Installation and configuration of computer systems
Support of the Windows network
Ticket system (TTS-Remedy)
Network administration and monitoring on Microsoft Windows NT, 2000 and XP
Configuration of the TCP/IP network environment

Jan 2002 - May 2002

5 months

Bad Homburg, Germany

Web Design

Csion Consulting

Creating the web presence (internal project)
Development, structuring, implementation

Jan 2000 - Mar 2001

1 year 3 months

Information Broker

Wyeth Pharma

Support for medical documentation systems such as patient management software

Jan 1992 - Dec 1994

3 years

Sales Supervisor

Al-Dhafra Insurance

Implementation of insurance systems

Industries Experience

See where this freelancer has spent most of their professional time. Longer bars indicate deeper hands-on experience, while shorter ones reflect targeted or project-based work.

Experienced in Government and Administration (6.5 years), Information Technology (6 years), Telecommunication (5 years), Insurance (3 years), Banking and Finance (2 years), and Pharmaceutical (1.5 years).

Government and Administration

Information Technology

Telecommunication

Insurance

Banking and Finance

Pharmaceutical

Business Areas Experience

The graph below provides a cumulative view of the freelancer's experience across multiple business areas, calculated from completed and active engagements. It highlights the areas where the freelancer has most frequently contributed to planning, execution, and delivery of business outcomes.

Experienced in Information Technology (16.5 years), Operations (16.5 years), Quality Assurance (11 years), Project Management (4.5 years), Customer Service (4.5 years), and Sales (3 years).

Information Technology

Operations

Quality Assurance

Project Management

Customer Service

Sales

Skills

Unix Linux (3)
Ms Windows Nt, 2000, Xp And 2003, Active Directory (3)
Ms Office (1)
Ms Project And Visio (2)
Databases (Access, Sql, Mysql) (3)
Networking Technologies (Tcp/ip, Dhcp, Dns, Lan, Wan, Vpn, Mpls) (3)
Web Programming (Html, Javascript, Php, Xml) (3)
Web Tools (Go Live, Homesite, Dream Weaver) (2)
Graphics Tools (Photoshop, Illustrator, Coreldraw) (3)
Network Design And Planning (3)
Project Planning (2)
Teamwork (1)

Languages

Arabic

Native

German

Native

Education

Sep 1997 - Feb 2000

Westfälisch Wilhelms University Münster

Degree in Business Informatics · Business Informatics · Münster, Germany

Dec 1995 - Jun 1997

Certificate of Assistant Bachelor in Economics (Option Commercial/Banking)

Oct 1989 - Aug 1990

Studienkolleg at the University of Marburg

Studienkolleg · Marburg, Germany

...and 1 more

Certifications & licenses

ITIL V3

Profile

Created

April 2025

Last Update

May 2025

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Frequently asked questions

Do you have questions? Here you can find further information.

Where is Ragheb based?

Ragheb is based in Frankfurt am Main, Germany and can operate in on-site, hybrid, and remote work models.

What languages does Ragheb speak?

Ragheb speaks the following languages: Arabic (Native), German (Native).

How many years of experience does Ragheb have?

Ragheb has at least 24 years of experience. During this time, Ragheb has worked in at least 15 different roles and for 12 different companies. The average length of individual experience is 2 years and 7 months. Note that Ragheb may not have shared all experience and actually has more experience.

What roles would Ragheb be best suited for?

Based on recent experience, Ragheb would be well-suited for roles such as: Windows 10 coordination / management, Rollout coordinator / team lead Windows 10, Process analyst VDI / life cycle management & Windows 10 coordination.

What is Ragheb's latest experience?

Ragheb's most recent position is Windows 10 coordination / management at ITZ Bund.

What companies has Ragheb worked for in recent years?

In recent years, Ragheb has worked for ITZ Bund.

Which industries is Ragheb most experienced in?

Ragheb is most experienced in industries like Government and Public Administration, Information Technology (IT), and Telecommunication. Ragheb also has some experience in Insurance, Banking and Finance, and Pharmaceutical.

Which business areas is Ragheb most experienced in?

Ragheb is most experienced in business areas like Operations, Information Technology (IT), and Quality Assurance (QA). Ragheb also has some experience in Customer Service, Project Management, and Sales.

Which industries has Ragheb worked in recently?

Ragheb has recently worked in industries like Government and Public Administration.

Which business areas has Ragheb worked in recently?

Ragheb has recently worked in business areas like Information Technology (IT), Operations, and Quality Assurance (QA).

What is Ragheb's education?

Ragheb holds a Bachelor from Certificate of Assistant Bachelor in Economics (Option Commercial/Banking).

Does Ragheb have any certificates?

Ragheb has 1 certificate: ITIL V3.

What is the availability of Ragheb?

Ragheb is immediately available part-time for suitable projects.

What is the rate of Ragheb?

Ragheb's rate depends on the specific project requirements. Please use the Meet button on the profile to schedule a meeting and discuss the details.