Oana Nitescu - CRM Application Manager

Q: Where is Oana based?

Oana is based in Paris, France and prefers 100% remote projects.

Q: What languages does Oana speak?

Oana speaks the following languages: Romanian (Native), English (Advanced), French (Advanced), Spanish (Elementary) .

Q: How many years of experience does Oana have?

Oana has at least 17 years of experience. During this time, Oana has worked in at least 10 different roles and for 8 different companies . The average length of individual experience is 2 years and 9 months . Note that Oana may not have shared all experience and actually has more experience.

Q: What is Oana's latest experience?

Oana's most recent position is CRM Application Manager at Thales .

Q: What companies has Oana worked for in recent years?

In recent years, Oana has worked for Thales , Geodis , Uneo , and Independent .

Q: Which industries is Oana most experienced in?

Oana is most experienced in industries like Information Technology (IT) , Manufacturing , and Aerospace and Defense . Oana also has some experience in Transportation and Logistics and Utility Services .

Q: Which business areas is Oana most experienced in?

Oana is most experienced in business areas like Information Technology (IT) , Customer Service , and Project Management .

Q: Which industries has Oana worked in recently?

Oana has recently worked in industries like Information Technology (IT) , Aerospace and Defense , and Transportation and Logistics .

Q: Which business areas has Oana worked in recently?

Oana has recently worked in business areas like Information Technology (IT) , Project Management , and Customer Service .

Recommended expert

Paris, France

Experience

Mar 2024 - Present

2 years

France

CRM Application Manager

Thales

Leveraged CRM expertise to ensure a holistic approach to the T360 solution evolution, addressing interdependencies to ensure project deliverables are aligned with business objectives
Contributed to tracking project timelines and deliverables, actively participating in Agile Scrum ceremonies
Supported documentation efforts, working with various stakeholders to ensure documentation production
Facilitated incident management, working closely with the Service squad to address and resolve application issues

Sep 2022 - Jun 2023

10 months

France

Power Platform Project Manager

Geodis

Identified opportunities to utilize Power Platform to enhance existing tools and practices
Managed apps ideas, created project plans, tracked milestones and deliverables
Designed, developed, and implemented Power Platform solutions in collaboration with cross-functional teams
Partnered with IT leads on project execution activities
Led governance and administration tasks within the M365 environment

Jun 2021 - Jun 2022

1 year 1 month

France

CRM Product Owner/ Project Manager

Uneo

Worked with stakeholders to define requirements and architect solutions for the Electronic Signature initiative
Coordinated cross-functional teams, including technical, business, and external vendors, to ensure all project phases—from requirements gathering to deployment—were executed smoothly
Monitored and mitigated risks, proactively addressing potential delays or project challenges
Facilitated communication between business stakeholders and the technical teams, ensuring clear understanding of project goals and technical feasibility
Managed the D365 Service integration project with Zendesk via SmartConnect (integration tool)

Sep 2020 - Present

5 years 6 months

Microsoft Trainer (MCT)

Independent

Conduct Microsoft training sessions for both in-house and external clients through training organizations such as M2I Formation and IB Formation
Courses delivered include MB-210 D365 Sales, MB-220 D365 Marketing, MB-230 D365 Service, MB-910 D365 Fundamentals, PL-900 Microsoft Power Platform Fundamentals

Mar 2018 - Sep 2020

2 years 7 months

France

CRM Project Manager

Paprec

Led the CRM Dynamics OnPremise migration upgrade and managed a full cycle implementation for the Plastic Recycling Division
Defined project’s scope, planning and milestones
Worked closely with business stakeholders and the Microsoft Partner to ensure the solution deployment was delivered on time, within budget, and met the required business and quality standards
Managed project deliverables, sprint cycles, and regular progress reporting to ensure alignment among teams
Provided post-go-live support, and worked with the Microsoft Partner to ensure ongoing system performance and user adoption

Sep 2017 - Mar 2018

7 months

France

CRM Consultant

Paprec

Reviewed and optimized the existing customizations and developments
Analyzed business requirements, wrote functional specifications, and collaborated with the development lead to define the technical specs; tested and deployed solutions to production
Prepared sprint release notes and communicated changes to users through documentation and training
Served as the CRM users' point of contact and provided support, including fixing application issues

Oct 2012 - Jul 2017

4 years 10 months

Bucharest, Romania

CRM Dynamics Support Engineer

Microsoft

Solved complex problems, involving broad product knowledge and functional specialty areas for both Online and OnPremise CRM deployments
Engaged in internal collaboration to ensure the best resolutions for critical, sensitive, and political cases
Handled escalations in the SME area (Application and Customizations)
Maintained a high level of domain and technical skills in Microsoft CRM Dynamics

Nov 2011 - Sep 2012

11 months

Bucharest, Romania

Technical Assistant

Streamwide

Provided support for technical staff and ensured compliance with internal procedures
Implemented vTiger CRM (open source) to streamline the Delivery and Support teams’ interactions

Feb 2011 - Oct 2011

9 months

Bucharest, Romania

Queue Manager - Siebel CRM Support

Oracle

Evaluated and assigned the incoming service requests to the appropriate product specialists

Nov 2008 - Oct 2011

3 years

Bucharest, Romania

Support Analyst - Siebel CRM

Oracle

Assisted Oracle customers with functional and technical issues related to the CRM On SaaS application
Analyzed and documented complex requests for transfer or escalation

Social Media Lead

Microsoft

Managed the online presence of the CRM EMEA Support Team on various social media channels
Performed social listening in order to identify trends and drive SME content creation and publishing

Industries Experience

See where this freelancer has spent most of their professional time. Longer bars indicate deeper hands-on experience, while shorter ones reflect targeted or project-based work.

Experienced in Information Technology (14 years), Manufacturing (2.5 years), Aerospace and Defense (2 years), Transportation (1 year), and Utilities (0.5 years).

Information Technology

Manufacturing

Aerospace and Defense

Transportation

Utilities

Business Areas Experience

The graph below provides a cumulative view of the freelancer's experience across multiple business areas, calculated from completed and active engagements. It highlights the areas where the freelancer has most frequently contributed to planning, execution, and delivery of business outcomes.

Experienced in Information Technology (17 years), Customer Service (11.5 years), and Project Management (6 years).

Information Technology

Customer Service

Project Management

Summary

Seasoned professional in Dynamics 365 CRM (Marketing, Sales, Customer Service), passionate and specialized in delivering full-cycle implementation projects, or parts of them, with agility, on time, within budget, and to the full satisfaction of the customer.

Languages

Romanian

Native

English

Advanced

French

Advanced

Spanish

Elementary

Education

Oct 2013 - Jun 2015

Athenaeum University

Master's degree · Accounting and Management Information Systems · Bucharest, Romania

Oct 2004 - Jun 2008

Bucharest Academy of Economic Studies

Bachelor's degree · International Business · Bucharest, Romania

Certifications & licenses

70-533 - Implementing Microsoft Azure Solutions

98-361 - Software Development Fundamentals

98-364 - SQL Database Administration Fundamentals

98-365 - Windows Server Administration Fundamentals

CompTIA CTT+

ITIL v4

MB-210 Microsoft Dynamics 365 Sales Functional Consultant

MB-220 Microsoft Dynamics 365 Marketing Functional Consultant

Microsoft Certified Trainer

PL-200 - Microsoft Power Platform Functional Consultant

Prince 2 Agile Practitioner

Profile

Created

November 2024

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Frequently asked questions

Do you have questions? Here you can find further information.

Where is Oana based?

Oana is based in Paris, France and prefers 100% remote projects.

What languages does Oana speak?

Oana speaks the following languages: Romanian (Native), English (Advanced), French (Advanced), Spanish (Elementary).

How many years of experience does Oana have?

Oana has at least 17 years of experience. During this time, Oana has worked in at least 10 different roles and for 8 different companies. The average length of individual experience is 2 years and 9 months. Note that Oana may not have shared all experience and actually has more experience.

What roles would Oana be best suited for?

Based on recent experience, Oana would be well-suited for roles such as: CRM Application Manager, Power Platform Project Manager, CRM Product Owner/ Project Manager.

What is Oana's latest experience?

Oana's most recent position is CRM Application Manager at Thales.

What companies has Oana worked for in recent years?

In recent years, Oana has worked for Thales, Geodis, Uneo, and Independent.

Which industries is Oana most experienced in?

Oana is most experienced in industries like Information Technology (IT), Manufacturing, and Aerospace and Defense. Oana also has some experience in Transportation and Logistics and Utility Services.

Which business areas is Oana most experienced in?

Oana is most experienced in business areas like Information Technology (IT), Customer Service, and Project Management.

Which industries has Oana worked in recently?

Oana has recently worked in industries like Information Technology (IT), Aerospace and Defense, and Transportation and Logistics.

Which business areas has Oana worked in recently?

Oana has recently worked in business areas like Information Technology (IT), Project Management, and Customer Service.

What is Oana's education?

Oana holds a Master in Accounting and Management Information Systems from Athenaeum University and a Bachelor in International Business from Bucharest Academy of Economic Studies.

Does Oana have any certificates?

Oana has 11 certificates. Among them, these include: 70-533 - Implementing Microsoft Azure Solutions, 98-361 - Software Development Fundamentals, and 98-364 - SQL Database Administration Fundamentals.

What is the availability of Oana?

Oana is immediately available for suitable projects.

What is the rate of Oana?

Oana's rate depends on the specific project requirements. Please use the Meet button on the profile to schedule a meeting and discuss the details.