Oana Nitescu
CRM Application Manager
Experience
Mar 2024 - Present
1 year 11 monthsFrance
CRM Application Manager
Thales
- Leveraged CRM expertise to ensure a holistic approach to the T360 solution evolution, addressing interdependencies to ensure project deliverables are aligned with business objectives
- Contributed to tracking project timelines and deliverables, actively participating in Agile Scrum ceremonies
- Supported documentation efforts, working with various stakeholders to ensure documentation production
- Facilitated incident management, working closely with the Service squad to address and resolve application issues
Sep 2022 - Jun 2023
10 monthsFrance
Power Platform Project Manager
Geodis
- Identified opportunities to utilize Power Platform to enhance existing tools and practices
- Managed apps ideas, created project plans, tracked milestones and deliverables
- Designed, developed, and implemented Power Platform solutions in collaboration with cross-functional teams
- Partnered with IT leads on project execution activities
- Led governance and administration tasks within the M365 environment
Jun 2021 - Jun 2022
1 year 1 monthFrance
CRM Product Owner/ Project Manager
Uneo
- Worked with stakeholders to define requirements and architect solutions for the Electronic Signature initiative
- Coordinated cross-functional teams, including technical, business, and external vendors, to ensure all project phases—from requirements gathering to deployment—were executed smoothly
- Monitored and mitigated risks, proactively addressing potential delays or project challenges
- Facilitated communication between business stakeholders and the technical teams, ensuring clear understanding of project goals and technical feasibility
- Managed the D365 Service integration project with Zendesk via SmartConnect (integration tool)
Sep 2020 - Present
5 years 5 monthsMicrosoft Trainer (MCT)
Independent
- Conduct Microsoft training sessions for both in-house and external clients through training organizations such as M2I Formation and IB Formation
- Courses delivered include MB-210 D365 Sales, MB-220 D365 Marketing, MB-230 D365 Service, MB-910 D365 Fundamentals, PL-900 Microsoft Power Platform Fundamentals
Mar 2018 - Sep 2020
2 years 7 monthsFrance
CRM Project Manager
Paprec
- Led the CRM Dynamics OnPremise migration upgrade and managed a full cycle implementation for the Plastic Recycling Division
- Defined project’s scope, planning and milestones
- Worked closely with business stakeholders and the Microsoft Partner to ensure the solution deployment was delivered on time, within budget, and met the required business and quality standards
- Managed project deliverables, sprint cycles, and regular progress reporting to ensure alignment among teams
- Provided post-go-live support, and worked with the Microsoft Partner to ensure ongoing system performance and user adoption
Sep 2017 - Mar 2018
7 monthsFrance
CRM Consultant
Paprec
- Reviewed and optimized the existing customizations and developments
- Analyzed business requirements, wrote functional specifications, and collaborated with the development lead to define the technical specs; tested and deployed solutions to production
- Prepared sprint release notes and communicated changes to users through documentation and training
- Served as the CRM users' point of contact and provided support, including fixing application issues
Oct 2012 - Jul 2017
4 years 10 monthsBucharest, Romania
CRM Dynamics Support Engineer
Microsoft
- Solved complex problems, involving broad product knowledge and functional specialty areas for both Online and OnPremise CRM deployments
- Engaged in internal collaboration to ensure the best resolutions for critical, sensitive, and political cases
- Handled escalations in the SME area (Application and Customizations)
- Maintained a high level of domain and technical skills in Microsoft CRM Dynamics
Nov 2011 - Sep 2012
11 monthsBucharest, Romania
Technical Assistant
Streamwide
- Provided support for technical staff and ensured compliance with internal procedures
- Implemented vTiger CRM (open source) to streamline the Delivery and Support teams’ interactions
Feb 2011 - Oct 2011
9 monthsBucharest, Romania
Queue Manager - Siebel CRM Support
Oracle
- Evaluated and assigned the incoming service requests to the appropriate product specialists
Nov 2008 - Oct 2011
3 yearsBucharest, Romania
Support Analyst - Siebel CRM
Oracle
- Assisted Oracle customers with functional and technical issues related to the CRM On SaaS application
- Analyzed and documented complex requests for transfer or escalation
Social Media Lead
Microsoft
- Managed the online presence of the CRM EMEA Support Team on various social media channels
- Performed social listening in order to identify trends and drive SME content creation and publishing
Summary
Seasoned professional in Dynamics 365 CRM (Marketing, Sales, Customer Service), passionate and specialized in delivering full-cycle implementation projects, or parts of them, with agility, on time, within budget, and to the full satisfaction of the customer.
Languages
Romanian
NativeEnglish
AdvancedFrench
AdvancedSpanish
ElementaryEducation
Oct 2013 - Jun 2015
Athenaeum University
Master's degree · Accounting and Management Information Systems · Bucharest, Romania
Oct 2004 - Jun 2008
Bucharest Academy of Economic Studies
Bachelor's degree · International Business · Bucharest, Romania
Certifications & licenses
70-533 - Implementing Microsoft Azure Solutions
98-361 - Software Development Fundamentals
98-364 - SQL Database Administration Fundamentals
98-365 - Windows Server Administration Fundamentals
CompTIA CTT+
ITIL v4
MB-210 Microsoft Dynamics 365 Sales Functional Consultant
MB-220 Microsoft Dynamics 365 Marketing Functional Consultant
Microsoft Certified Trainer
PL-200 - Microsoft Power Platform Functional Consultant
Prince 2 Agile Practitioner
Need a freelancer? Find your match in seconds.
Try FRATCH GPT More actions
Similar Freelancers
Discover other experts with similar qualifications and experience
Alagi Mansaray
Senior Project Manager S4HANA in the energy sector
View Profile
Manuel Patrocínio
IT Project Manager
View Profile
Susanne Meier-steen
PO CRM
View Profile
Stefan Manahl
Project Manager
View Profile
Guylain De france de tersant
S4 Lead - Public Sector Ministry of Interior
View Profile
Steffen Paul
Consulting
View Profile
Anne Uhrich
Usability Research
View Profile
Marleen Kertscher
Atlassian Specialist E2E Processes
View Profile
Onik Mia
SAP SuccessFactors & S4HANA Consultant
View Profile
Anett Kriska
CRM System Implementation Project Lead Microsoft Dynamics 365, Freelance
View Profile
Michael Donatus
Consultant
View Profile
Thorsten Schulz
Founder
View Profile
Kolja Isijanov
Project Manager Service & Operations for the Sectoral IDP
View Profile
Max Rosari
ICT Solution Architect Senior
View Profile
Marco Schlomann
IT Consulting & Project Management
View Profile
Ebru Ataman
Product Operations Manager, Media Operations & Growth, Global Marketing
View Profile
Inga Seischab
Senior PMO + Change Management Lead
View Profile
Jens Hagemeyer-lee
#52 Test Manager in the Field of Safety-Critical Infrastructure
View Profile
Matthias Flöter
Agile Coach / Agile Project Management
View Profile
Tom Gufler
Digitalization Consultant
View Profile
Christian Mayr
Senior Feature Engineer - Banking
View Profile
Barbara Freund
Project Lead – Roll-out Brand Relaunch (Implementation Phase)
View Profile
Michael Holle
Vendor Management Lead
View Profile
Mirko Bonk
Project Manager
View Profile
Wolfgang Orgler
Application Manager
View Profile
Andreas Flegel
CRM Consultant, BI Expert, Project Manager, Coach
View Profile
Daniel Despa
Consultant
View Profile
Patrick Moll
Product Owner in Health and Safety Operation Application
View Profile
Gesa Gleue
Salesforce Consultant
View Profile
Thomas Sternkopf
Instructor/Trainer
View Profile
