Process Manager/CPQ Expert

With the change of the CPQ process from “ETO” to “CTO”, the existing tools “Selling” and “Camos CPQ” are replaced by “MS Dynamics 365” and “Configure One CPQ”. For this, an assessment of the current vs. target state is created, plus recommendations for:

• Project evaluation from an external view (both technical and content)
• Assessment of Configure One in the LMT context
• Joint development of a concept for further CPQ implementation / create an MVP
• Change/stakeholder management
• Product Owner
• Setting up follow-up projects
• Handover to business units
• Final results
• Consulting on open questions (e.g. future controlling)

Areas: Storage, Microservice, Solutions, CoinPower, Consumer, V4Drive

• Salesforce**

• Lead development of Salesforce DACH, Pardot and related web portals (contact forms, newsletters, campaigns)

• Roll-out of Sales Cloud in the USA and Asia (project proposal, plan, milestones, risk analysis, change management, key-user workshops)

• Integrate SAP R/3 (transfer currencies, items and permissions into Salesforce), prepare for S/4 HANA switch

• Permission concepts managed via API (Talend) for leads and accounts from SAP and web portals into Salesforce

• CTI integration (Caesaris with timio widget for Salesforce), guide external vendors on form and console adjustments

• Case management via Salesforce as prep for Service Cloud

• Manage key-users, vendors, and developer teams

• As Product Owner - approve sprints, release deployments

• Approve vendor invoices and licenses

• Report to stakeholders, SteerCo, IT board (CIO)

• Document Salesforce architecture for approval by architecture management (via LeanIX)

• Set up and communicate new processes

• PKI implementation (hardware and software)**

• Create project proposal

• Create and manage project plan (timeline/milestones)

• Junior/weekly updates with stakeholders and IT board

• Vendor selection process

• Organize and moderate weekly meetings and workshops

• Define project roles (VARTA Storage, vendors, VARTA infrastructure) – RACI matrix

• Align concepts (architecture diagram, detailed concept)

Skills used:

• Salesforce Core
• Developer Console
• Workbench (SOQL)
• Pardot
• SAP R/3
• Talend
• Jira/Confluence
• Power BI
• SharePoint
• Microsoft 365 (Outlook, Teams)

Area: B2B IT applications, sales, finance, operations & support

• Lead phased replacement of SAP CRM, global introduction of Salesforce and CPQ in 3 releases; create and update project plan
• Change and stakeholder management
• Lead management – check and monitor errors during lead conversion and transfer of accounts, contacts, opportunities to ERP using Mulesoft
• Manage accounts, contacts & opportunities
• Order management and CPQ
• Analyze and fix permission concepts – transport from SAP to Salesforce
• Define products and communicate with vendors
• Prep and accept development sprints
• Transition within sprints
• Monitor test cases
• Stakeholder management: support business unit in creating user stories
• Maintain and coordinate backlog
• Train core users on Salesforce in Germany, Netherlands, France, Austria and Slovakia
• Analyze and adapt Salesforce processes to GDPR (on/off/crossboarding users, permissions, anonymize user data)
• Integrate Inxmail

Skills used:

• Salesforce (Sales & Service)
• Salesforce CPQ
• Developer Console
• Workbench (SOQL)
• SAP R/3
• SAP S/4 HANA
• SAP CRM
• Jira/Confluence
• Anypoint (Mulesoft)
• CAM (credit management software)
• Microsoft 365 (Outlook, Teams)

• Implement Salesforce / data migration from IBM AS 400
• Migrate and adapt Service and Marketing Cloud
• Analyze ETL/ESB processes (attribute mappings)
• Test cases for cleansing (duplicate removal)
• Import data from legacy systems into Salesforce
• Export permissions to new systems
• Monitor data integration via Talend ESB
• Business case for Service Cloud migration
• Business case for Marketing Cloud migration
• Business case for Tableau migration
• Set up SCRUM/KANBAN board for project and backlog control (Jira)

Skills used:

• SF Sales Cloud
• Talend (ESB)
• Marketing Cloud
• Tableau
• Web Studio
• Jira/Confluence
• Trello

Analyze and optimize complex automated business processes (e-commerce), build a knowledge base. Operational project control of external developer teams – map the following in Salesforce:

• WordPress multisite integration (Web2Lead)
• Docker integration for locally created newsletters (partner portals)
• Automated SF workflow for a camera/maintenance system
• Expand various services (e.g. automated ticket creation and sending)
• Adjust booking processes (separate booking) for sponsors (e.g. WorldVision)

Skills used:

• Sales Cloud / Lightning Experience
• Lightning App Builder
• Visualforce / Apex
• WordPress
• Docker
• Jira
• APIs (SOAP, WSDL, REST)

Analysis and assessments to connect HR (SAP SuccessFactors) to Salesforce. Validate and approve mashups using various logics and APIs for:

• Personnel management
• Leads
• Staff requests (distributed cost centers)
• Recruiting

Skills used:

• MS Project, Outlook, SharePoint
• Salesforce (Salesforce for HR and Customer Success)
• SAP SuccessFactors
• JavaScript, XML
• HTML5/CSS
• APIs (SOAP/REST)

• Project Manager (07/2011 – 04/2014):

• Implement and customize ITSM tool Omnitracker for new Deutsche Bank employee onboarding, covering building and asset management.

• Attended training in Eckental and managed the project for 3 years.

• Mapped processes in Omnitracker:

• Staff requests

• Position planning

• New employee onboarding

• Stock & order management for mobile devices

• Tasks:

• Gather requirements from business units

• Refinements with vendor Omninet

• Set milestones and manage vendors

• Monitor tests and approve production deployments

• Main contact for business units/stakeholders

• Business Analyst (07/2013 – 04/2014):

• Data analyst – capture building management processes for banking real estate (CRES).

• QlikView & INFOR:

• Adapt processes to develop “CleaningApp”, a cloud app for monitoring billing processes in building management, output via Qlik Sense.

• NPrinting integration in Microsoft environment.

• Data migration and validation (vendor and security data, price and billing models).

• Design business reports with Qlik Sense and INFOR BI (Alea).

• Initial integration of databases (OLEDB, MySQL, DB2).

• Impact assessments, risk and predictive analytics.

• In-house training for business management on dbAccess (building access verification, access cards, permits).

• In-house training on ad-hoc reporting with QlikView/Qlik Sense.

Skills used:

• QlikView/Qlik Sense
• MS Nav Dynamics ERP (Navision)
• NPrinting
• ETL, DWH, web views
• INFOR BI
• OLEDB, MySQL, DB2
• dbAccess