Nina Gogeshvili
Business Consultant
Experience
Sep 2024 - Jan 2025
5 monthsBusiness Consultant
EnviaM Group
Strategy consulting and optimization of existing processes
- Definition of the Incident Coordinator role
- Optimization of dashboards and reporting systems
- Reporting to stakeholders
Team size: 1 Tools: ServiceNow, Visio
Aug 2024 - Sep 2024
2 months Germany
Implementation Specialist
District office and schools Bavaria
- Structure of CMDB architecture
- Reporting to stakeholders
Team size: 8 Tools: efecte, Python, XML
Mar 2023 - Apr 2024
1 year 2 months Bern, Switzerland
Application Management
UPD | The University Psychiatric Services Bern
- Strategy consulting and optimization of existing processes
- Fixing major problems in the OMNITRACKER tool and interfaces
- Power user and helpdesk support after adjustments
- Coordination, Control of third-party service providers, OMNITRACKER Developers, as well as internal departments of the customer
- Execution of requirement engineering for Process automation
- Leading workshops on ITSM Architecture and product features, testing with various working groups internally and externally, bug fixing and implementation, Scripting (VBS)
- Budget planning and monitoring
- Reporting to stakeholders
- Coordination and Implementation of follow-up adaptations
Team size: 1 Tools: OMNITRACKER, Active Directory, Exchange, VBS
Jan 2022 - Jun 2023
6 months Germany
Lead Consultant
IT Security Consulting Company
- Lead Consulting for implementation and migration of efecte ITSM system
- Coordination, Implementation, customizing of Self-Service Portal, Ticketing System backend and project rollout
- User and Admin Trainings (efecte)
- Control of third-party service providers, efecte Developers, as well as internal departments of the customer
- Execution of requirement engineering for Process automation
- Leading workshops on ITSM Architecture and product features, testing with various working groups internally and externally, bug fixing and implementation, Scripting (Python)
- Budget planning and monitoring
- Reporting stakeholders
- Resource and time management for development and marketing
- Coordination and Implementation of follow-up adaptations
Team size: 12 Tools: efecte, Trello, Python, XML, MS Visio, MS Power Point
Jul 2022 - Dec 2022
6 monthsImplementation Specialist
Financial Services Company
- Consulting for implementation and migration of JIRA Service Management system
- Implementation, customizing of Self-Service Portal, Ticketing System backend, Import of old Incidents, Service Requests, Changes from the previous system and project rollout
- User and Admin Trainings (Jira)
- Execution of requirement engineering for Process automation
- Leading workshops on ITSM Architecture and product features, testing with various working groups internally and externally, bug fixing and implementation
- Budget planning and monitoring
- Reporting to external and internal stakeholders
- Resource and time management for development
- Coordination and Implementation of follow-up adaptations
Team size: 2 Tools: JIRA Service Management, Confluence
Mar 2022 - Jun 2022
4 monthsLead Consultant
IT Digitalization Consulting Company
- Lead Consulting for implementation and migration of efecte ITSM system
- Implementation, customizing of Self-Service Portal, Ticketing System backend, Import of old Incidents, Service Requests, Changes from the previous system and project rollout
- User and Admin Trainings (efecte)
- Execution of requirement engineering for Process automation
- Leading workshops on ITSM Architecture and product features, testing with various working groups internally and externally, bug fixing and implementation, Scripting (Python)
- Budget planning and monitoring
- Reporting to external and internal stakeholders
- Resource and time management for development and marketing
- Coordination and Implementation of follow-up adaptations
Team size: 3 Tools: efecte, OMNITRACKER, Python, Trello, Confluence
Jan 2021 - Feb 2022
2 months Germany
Lead Consultant
Museum | German Entomological Institute
- Lead Consulting for implementation of CMDB and IT Service management Practices
- Coordination, Implementation, customizing of Self-Service Portal, Ticketing System backend
- User Training (efecte), coordination of external IT Supporters
- Execution of requirement engineering for Process automation, defining user stories
- Leading workshops on product features, testing with various working groups internally and externally, bug fixing, customizations, User Permission Management, Scripting (Python), support
- Project rollout
- Coordination and Implementation of follow-up adaptations
Team size: 1 Tools: efecte, Python, Trello, MS Visio, MS PP
Sep 2021 - Dec 2021
4 months Germany
Lead Consultant
Museum | German Entomological Institute
- Lead Consulting for implementation and migration of efecte ITSM system
- Coordination, Implementation and customizing of Self-Service Portal, Ticketing System backend, AD Migration
- Self Service Portal, backend, redesign of connector and interface (Linux, Apache-Server)
- User Training (efecte), permanent on-site support of employees in defining user stories
- Execution of requirement engineering for Process automation
- Leading workshops on product features, testing with various working groups internally, bug fixing, customizations, Scripting (Python), support
- Coordination and Implementation of follow-up adaptations
Team size: 1 Tools: efecte, Trello, Visio
Jan 2020 - Aug 2021
8 months Germany
Implementation Specialist
German Logistic Company
- Implementation, customizing of Self-Service Portal, Ticketing System backend
- User and Admin Trainings (efecte)
- Execution of requirement engineering for Process automation, defining user stories
- Implementation of follow-up adaptations
Team size: 15 Tools: efecte
Oct 2020 - Dec 2020
3 months Germany
Lead Consultant
German Private Bank company
- Process Consulting for implementation and migration of Incident, Service Request Management and Configuration Management Data Base
- Implementation, customizing of Self-Service Portal, Ticketing System backend
- User and Admin Trainings (efecte)
- Execution of requirement engineering for Process automation
- Leading workshops on ITSM Architecture and product features, supporting of testing with various working groups on customer side, bug fixing, Scripting (Python)
- Coordination and Implementation of follow-up adaptations
Team size: 3 Tools: efecte, MS Power Point, MS Visio
Apr 2020 - Sep 2020
6 months Germany
Lead Consultant
Federal Network Agency
- Process Consulting for implementation and migration of ITSM, CMDB and various internal Tools such as complaint management in OMNITRACKER system
- Planning, Implementation, customizing of ticketing System backend
- User and Admin Trainings (OMNITRACKER)
- Designing Crystal Reports (PDF Output)
- Execution of requirement engineering for Process automation
- Leading workshops on Solution Architecture and product features
- Supporting of testing with various working groups on customer side, bug fixing, Scripting (Visual Basic Scripting)
- Coordination and Implementation of follow-up adaptations
Team size: 3 Tools: OMNITRACKER, Crystal Reports, Visio, MS Power Point
Jan 2020 - Mar 2020
3 months Germany
Implementation Technical Consultant
IT Department of Police of Hesse
- Process Consulting for implementation and migration of ITSM, CMDB and various internal Tools in OMNITRACKER system
- Implementation, customizing of requirements on ticketing System backend
- User and Admin Trainings (OMNITRACKER)
- Designing Crystal Reports (PDF Output)
- Supporting of testing with various working groups on customer side, bug fixing, Scripting (Visual Basic Scripting)
- Implementation of follow-up adaptations
Team size: 5 Tools: OMNITRACKER, Crystal Reports, Visio
Jul 2019 - Dec 2020
6 monthsImplementation Technical Consultant
Facility Management Concern
- Process Consulting for implementation and migration of ITSM, CMDB and various internal Tools in OMNITRACKER system
- Implementation, customizing of requirements on ticketing System backend
- Project Rollout
- Designing Crystal Reports (PDF Output)
- Supporting of testing, bug fixing, Scripting (Visual Basic Scripting)
- Implementation of follow-up adaptations
Team size: 2 Tools: OMNITRACKER, Crystal Reports, Visio
Jan 2015 - Jun 2019
3 years 6 monthsJunior IT Consultant, Application Maintenance
Union investment IT-Services
- Application maintenance, process optimization, definition, and realization of requirements
- Designing Crystal Reports (PDF Output)
- Supporting of testing with various working groups on customer side, bug fixing, Scripting (Visual Basic Scripting)
- Implementation of follow-up adaptations
Team size: 4 Tools: OMNITRACKER, Crystal Reports, Visio
Summary
Based on my 10+ years of experience, I analyse the overall situation together with the project team and all stakeholders.
In workshops that I moderate, we go through the standard architecture and the individual practices of the ITSM system.
We define individually tailored user stories and the technical requirements for implementing the architecture and automated workflows.
Depending on your preferences afterwards or right from the start, I lead short training sessions for more user acceptance, for better testing and to promote more engagement, motivation and transparency when working with the chosen ITSM tool.
Languages
Georgian
Native
English
Advanced
German
Advanced
Russian
Advanced
Spanish
Advanced
Certifications & licenses
Efecte Implementation
ITIL v3 Foundation
ITIL v4
Methodology Agile Project Management Scrum, Kanban Visio, ITIL v4 Guiding Principle
OMNITRACKER Implementation
Reporting (Crystal Reports)
SCRUM
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