Natalie Walker
HR Consultant & Coach
Experience
Jun 2023 - Present
2 years 2 months Dubai, United Arab Emirates
HR Consultant & Coach
Harmony HR Coaching
- Working as a freelance consultant specialising in Organisational Design that optimises HR services and processes. This service is complimented with a supportive expert Coaching service that embeds change and develops your team.
- Utilising my extensive experience in HR Service transformation, I deliver change to HR services for clients that provides results to the business.
- Client project with The University Hospital of Derby & Burton NHS Trust:
- HR service assessment, redesign and business case development to improve service and reduce cost.
- Coaching and improving People Partnering service.
- Reviewed quality and process of employee relations and investigations.
- Designed and implemented improvement plan.
- Assessed ROI of legal fees and service and developed business case to seek reduction in cost with increased services.
- Client project with Prana Wellness-AI, Dubai - Tech Start Up:
- Provide expert advice, data points & KPI’s in relation to Occupational Health & Wellbeing and ensure the product and service addresses trends.
- Influence and lead the design of the Prana Wellness-AI product and service from OH & Wellbeing perspective.
- Consider aspects of corporate HR strategy in relation to the product and service and ensure it aligns to these goals.
- Attend meetings with customers and stakeholders to provide expertise in relation to OH & wellbeing.
Jan 2021 - May 2023
1 year 5 months United Kingdom
Oracle Programme & Transformation Director
South Yorkshire Police
- Due to my experience in technology, HR, Workforce Planning and Operational deployment, I was asked to undertake this role with a view to design and implement the technology and transform the service post implementation for effective customer service and reduced cost.
- Reporting to the COO, led an Information System implementation and transformational change utilising a 30-member IT and program management team and £8 million budget.
- Senior stakeholder engagement and management through the programme a Director.
- Leadership, development, and resourcing of program team, working to budget, risk and programme timelines.
- Developed the business case and led pre-planning, procurement and contract negotiation.
- Managed external suppliers for SI, Data Migration, and Oracle Cloud Licensing through SLA’s and contractor deliverables across UK & India.
- Gained stakeholder buy-in after two failed delivery attempts by previous leads.
- Developed program communication, Oracle Data and training and sustainability Strategies.
- Led organisational change and transformation pre project work of HR, Finance and Ops Deployment.
- Assessed failing program, saved £0.5m with reduced scope, and met first phase targets in 8 weeks.
May 2021 - Jan 2022
9 months United Kingdom
People & Organisational Development Director
South Yorkshire Police
- Reporting to the COO led the HR & OD department of 230 HR professionals to achieve key milestones for external audit and delivery of national initiatives such as Police Officer Uplift.
- Led the team of 230 HR professional through covid recovery and transformational HR service change programme, improving morale through vision setting, improved communication and leadership.
- Developed the People Strategy as well and underpinning strategies in Positive Action, Wellbeing & Engagement, Recruitment and Retention.
- Led Talent Acquisition, Workforce Planning, Employee Relations, Culture & Talent, Organisational Development, Occupational Health & Safety teams with a £20 million budget.
- Navigated leadership challenges, political landscape and national projects, achieving Outstanding inspection rating under new inspection regime.
- Oversaw and ensured delivery ambitious growth plans of 400 officers, new national police apprenticeship scheme, while addressing policing skill shortages.
- Developed a Wellbeing and Engagement strategy that holistically addressed both wellbeing and engagement survey results that drove tactical action and achieved strategic objectives.
- Significantly improved workforce planning integrating crime demand profiling, strategic people data, finance, resourcing and horizon scanning for a complete workforce plan that assessed both national and local issues to enable strategic decision making and planning.
- Improved service delivery, customer satisfaction and executive confidence in the HR service.
- Concurrently, from May 2021 to December 2021, also served as Head of Strategic Workforce Planning:
- This was due to both the Director of People & OD and Head of Strategic Workforce Planning roles becoming vacant simultaneously; led the SWP team alongside the Directorship until a replacement was recruited.
- Led and strategically advised on the workforce plan for the force of over 5,500 employees for a 5-year plan to ensure growth, improved talent through promotion, talent development of experience in various operational deployments, certifications, and training of new officers and employees.
- Key achievements in this additional capacity included:
- Aligning crime demand analytical teams to workforce planning to create comprehensive demand, skills, and financial reports for the executive team.
- Improving workforce planning strategic reporting and increasing confidence for both leadership and stakeholders, enabling the team to retain its good rating from HMICFRS, which impacts funding and budgets from central government.
- Successfully recruiting over 600 new officers to match budget and government targets, ensuring the right people were employed at the right time.
- Developing a small organisational design and service business case to increase the team for a smoother service and transition services from Operational deployment.
Apr 2018 - Jan 2021
2 years 10 months United Kingdom
Head of People Partnering & Wellbeing
South Yorkshire Police
- Reporting to the Director of HR & OD, led the Occupational Health & Wellbeing, Employee Relations and Central Advice team of 40 HR Professionals, responsible for £4 million budget.
- Student Officer Development Lead for the Force. This included leading a team of officers and staff to ensure quality training and deployment of new officers. Successfully led a project to adapt from 2 year to 3 year national training. This included demand mapping the student journey to operational resilience and changing the workforce planning modelling to account for reduced operational hours during transition.
- Develop the Disability Positive Employer Strategy and process design to ensure reduction in risk and cost associated with poor decision making. Taking this process from reactive to proactive and an enabler of our ED&I strategy. Saved circa £0.9m
- Designed an Employee Relations strategy, saving £1.2 million.
- Redesigned HR Shared Service centre, saving £66% of budget and improved processes and customer experience.
- Advised Executive Team on Employee Relations and organisation transformation projects, saving £1 million.
- Assessed and re-designed the HR Employee Relations Service and introduced a Business Partnering model. Saved £0.8m through reduced structure and significantly improved service delivery and ER associated costs and performance improvements.
- Redesigned the Occupational Health service, improving service quality from poor to good in 18 months.
- Collaborated with Head of OD & Learning to devise cultural change program and agenda. Drove the change through policy, process, Employee Relations strategy and Business Partnering to affect change and drive the cultural change.
- Undertook the Terms and Conditions review working with a TU colleagues and re-negotiation of policies to save £0.5m.
- Led COVID HR response, ensuring safety and operational resilience to deliver key services.
Jan 2015 - Mar 2018
2 years 3 months United Kingdom
HR Business Partner
Tarmac
- Held various roles both national and regional during my service reporting to the Head of HR and MD for the area.
- Designed apprentice development program that was adopted and rolled out nationally.
- Developed Graduate recruitment program for the North & Scotland that was adopted nationally.
- Create the first workforce recruitment & succession plan within Tarmac that aligned to the five yearly business plan and expansion opportunities.
- HR lead for national TUPE associated with a simultaneous acquisition and divestment of 25 assets. Worked as part of a strategic project team to ensure smooth transition and embed across the business.
- Delivered re-structure across the Concrete and Aggregate business that impacted 3000 staff.
Feb 2015 - Dec 2015
11 months United Kingdom
HR Business Partner - FTC
Cross Keys Homes
- HR Business Partnering role supporting the operational delivery and maintenance departments as well as supporting functions such as IT and Marketing.
- Supported re-design of full benefits package and rolled out across the business.
Mar 2011 - Nov 2014
3 years 9 months United Kingdom
HR Officer
Hargreaves Services PLC
- Providing recruitment, training and employee relations support and advice to Group, Surface Mining and Coal Trading divisions.
- Led the HR support for the factory close down of tyre recycling plant with 100 employees and successfully retained skills to successfully close factory to deadline and met budgeted costs.
Aug 2007 - Mar 2011
3 years 8 months United Kingdom
HR Assistant
Ward Hadaway
- Responsible for Graduate recruitment, bursary and work experience placement schemes.
- Managed the training budget and assisted with HR administration tasks.
- Created comprehensive onboarding programme for new recruits.
- Responsible for law and career fair marketing and attendance.
Summary
I have extensive experience in leading Large and Complex Organisational Leadership and developing HR & transformational change across various industries. Throughout my career, I've consistently demonstrated my ability to drive meaningful change and enhancing performance through leadership of large multi-disciplinary teams in complex organisations. I am an operationally focused and creative leader, with a track record of success and known for getting things done, caring for my team and acting with honesty and integrity. My accomplishments include improving services to achieve outstanding grading from external auditors and significantly reducing people related costs and improving HR KPI’s for businesses.
Languages
English
Native
Arabic
Elementary
Education
Chartered Institute of Personnel and Development
Advanced Diploma · Human Resource Management
Certifications & licenses
CIPD Advanced Diploma in Human Leadership
CIPD
CIPD Certificate in Human Resource Practice
CIPD
CMI Level 5 – Coaching Practice & Theory
CMI
MCIPD
CIPD
Qualified BPS Test User Ability (Level A Psychometric Testing)
BPS
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