Taught graduate students service design and innovation methods, helping develop their ability to lead cross-functional, user-centered work..
Contributed to the global redesign of legacy core banking services, supporting a strategic initiative to standardize customer experience and internal tools across the globe.
Redesigned internal and customer-facing touch points for municipal waste and pollution permit management leveraging cross-departmental collaboration and service design methods.
Optimised internal tools for customer support teams, improving usability and operational efficiency in a high-volume telecom environment.
Redesigned customer experience and digital tools for an industrial services provider, streamlining service request and fulfilment processes using a service design approach.
15+ years turning possibility into real outcomes, for global brands and ambitious startups. I’ve built and led design and innovation teams from scratch, sold and delivered €1M+ projects, and reshaped billion-euro ecosystems. Whether launching new ventures, exploring markets, finding growth opportunity, or guiding transformation, the work I lead gets built. I adapt to what the moment needs: leading teams or working hands-on to make it real.
Advised innovation teams at global companies: Nestlé, HSBC, LVMH, L’Oréal, etc
Taught and mentored the next generation of DesignThinkers at Sorbonne University Pari
Built design departments from scratch (0 to 12 people
Sold and managed €1M+ in design and strategy engagement
Managed international customer insight lab, ran studies across 17+ markets
Strategic Design & Innovation: Turn vision into real-world outcomes across products, services, and ecosystems. Skilled in design thinking, roadmap definition, and facilitation
Customer Insight & Opportunity Framing: Lead international research and service design to surface customer truths that de-risk decisions that unlock growth
Leadership & Team Building: Assemble and guide high-performing teams, building cultures of curiosity, accountability, and momentum
Business Impact: Align design initiatives with business outcomes. Help teams move fast, invest wisely, and deliver measurable results.
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