Maria Sarnek
Principal IT Program Manager
Experience
Principal IT Program Manager
Sabre
- Supporting complex program by careful, rigorous planning, scheduling and reporting to ensure delivery of commitments with the help of Agile framework
- Aligning efforts between cross-department teams to define and fulfill program objectives
- Negotiating with stakeholders to establish a roadmap that satisfies the business needs and is feasible from the technical perspective
- Removing impediments that might affect program deliverables and creating mitigation plans to address defined risks
Lead IT Project Manager
Sabre
- Supporting multi-year program in cross-department, multicultural environment by managing schedules, risks, impediments
- Cooperating closely with the program office as well as with the stakeholders
- Supporting backlog management with Product Owner and Lead Architect to build a business and technical roadmap
- Facilitating meetings: scrum of scrums, project status, and others
- Creating new portfolio tracking process and MS Excel-based tool praised by senior management, then adopted by other departments
Senior IT Project Manager
Sabre
- Managing multiple medium-sized projects with a number of development teams
- Partnering to Agile coach organization (Center Of Excellence) to improve development teams’ Agile adoption and efficiency
- Supervising department’s portfolio, roadmap and demand & supply
Contributor IT Project Manager
Sabre
- Planning projects’ schedule, scope, and budget
- Monitoring and reporting projects’ execution, risks and dependencies
- Collaborating with customers, management and development team
- Working with the team constantly to improve Agile adoption, processes, and practices
Contributor Business Analyst
Sabre
- Researching, analyzing and challenging status quo to enhance existing applications for better travel agents’ experience
- Collaborating closely with customers, both internal and external; planning & executing Beta tests for new applications
Associate Business Analyst
Sabre
- Analyzing of current systems to gain an understanding of customer business requirements to support the development of new point-of-sale solutions
- Developing functional requirements to enhance the functionality of Sabre point-of-sale application
- Preparing functional requirements, presentations for existing and potential clients
- Tracking problems and bugs; revising product documentation
Ticket Desk Manager on Duty
KRK Airport Services
- Organizing and supervising work of other cashiers, while also working on the front line with the customers at the ticket desk
- Building relationships with all customers, both internal and external
- Training and supervising new team members
Ticket Desk Agent
KRK Airport Services
- Creating, modifying, pricing reservations; issuing and re-issuing tickets and other travel documents, both manually and using GDS (Galileo, Amadeus, various LCC native systems)
- Setting up of new ticket desk department and creating and implementing processes
Passenger Service Agent
KRK Airport Services
- Performing check-in, boarding and lost & found duties for all airlines (Star Alliance, Sky Team and low-cost airlines)
Industries Experience
See where this freelancer has spent most of their professional time. Longer bars indicate deeper hands-on experience, while shorter ones reflect targeted or project-based work.
Experienced in Tourism (20 years), Information Technology (10 years), and Transportation (4.5 years).
Business Areas Experience
The graph below provides a cumulative view of the freelancer's experience across multiple business areas, calculated from completed and active engagements. It highlights the areas where the freelancer has most frequently contributed to planning, execution, and delivery of business outcomes.
Experienced in Information Technology (15 years), Project Management (15 years), Customer Service (7 years), Operations (7 years), Product Development (3 years), and Quality Assurance (1 year).
Summary
Results-oriented, certified program and project manager (PRINCE2®) with over 10 years of experience in software development area. Successfully leading multi-year, globally distributed projects in the travel industry. Positive, can-do attitude, and good rapport with both customers, management, and delivery teams.
Skills
- Full Project Life Cycle Management
- Managing Multicultural / Distributed Teams
- Effective Communication
- Team Building And Mentorship
- Analytical Thinking / Problem Solving
- Budget Planning / Administration
Languages
Certifications & licenses
Cultural Differences
Emic Lab
Certified Scrum Master
Unusual Concepts US
PRINCE2® Foundation
Profile
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