Principal IT Program Manager

Supporting a multi-year program in a cross-department, multicultural environment by managing schedules, risks, and impediments

Cooperating closely with the program office and stakeholders

Supporting backlog management with the Product Owner and Lead Architect to build a business and technical roadmap

Facilitating meetings: scrum of scrums, project status, and others

Creating a new portfolio tracking process and an MS Excel-based tool praised by senior management, then adopted by other departments

Planning project schedules, scope, and budgets

Monitoring and reporting on project execution, risks, and dependencies

Collaborating with customers, management, and the development team

Working with the team constantly to improve Agile adoption, processes, and practices

Analyzing of current systems to gain an understanding of customer business requirements to support the development of new point-of-sale solutions

Developing functional requirements to enhance the functionality of Sabre point-of-sale application

Preparing functional requirements, presentations for existing and potential clients

Tracking problems and bugs; revising product documentation

Creating, modifying, pricing reservations; issuing and re-issuing tickets and other travel documents, both manually and using GDS (Galileo, Amadeus, various LCC native systems)

Setting up of new ticket desk department and creating and implementing processes