Kelly D.
Virtual Assistant
Experience
Feb 2019 - Aug 2025
6 years 7 monthsVirtual Assistant
Prestige Properties
- Managed and maintained CRM data integrity for real estate operations.
- Researched properties, owners, and contact information for targeted outreach.
- Designed marketing materials and edited property images in Photoshop.
- Provided daily administrative support to owners and staff, including email and document management.
Dec 2015 - Jun 2017
1 year 7 monthsMetadata QC & Writer
Crawford Media Services
- Conducted QC and wrote metadata for over 65,000 media assets in Viacom’s MTV Vault Project.
Feb 2015 - Feb 2015
1 monthCustomer Service Support Representative
ProFlowers
- Resolved high-volume customer complaints, processing refunds and replacements.
Feb 2014 - Jul 2017
3 years 6 monthsCustomer Service & Research Specialist
CarGurus
- Ensured quality control of customer reviews and site comments.
- Managed database accuracy, transcribed customer calls, and resolved inquiries via email.
Oct 2012 - Jan 2014
1 year 4 monthsResearch Analyst
Relationship Science
- Researched and compiled executive profiles for a global database.
Aug 2011 - Sep 2012
1 year 2 monthsTranscriber / QA Specialist
TranscribeMe
- Transcribed client audio and performed quality assurance reviews.
Jun 2010 - May 2012
2 yearsOffice Manager
Access Title
- Conducted title research, managed client communications, and handled scheduling.
Apr 2006 - Aug 2017
11 years 5 monthsBoard Member (Volunteer)
Danbury Community Center
- Led fundraising efforts, strategic planning, and governance as Board Secretary.
Jun 1999 - Jan 2007
7 years 8 monthsOwner / Operator
Crystal Clean Interiors
- Oversaw all operations, hiring, client accounts, and service quality.
Summary
Detail-oriented Virtual Assistant with 17+ years of experience in administrative support, online research, data management, and quality assurance. Skilled in CRM organization, metadata management, transcription, and customer service for diverse industries. Proven ability to thrive in fully remote roles while delivering accurate, efficient, and high-quality work.
Languages
English
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