Heinz-Jürgen B. - Agile Coach, Scrum Master, eBusiness Consultant

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Berlin, Germany

Experience

Dec 2024 - Jun 2025

7 months

Epic Owner

LionGate AG

Project for Telefonica AG – Epic Owner in the digital transformation project RAITT
Epic Owner for the "Power of Attorney" topic, responsible lead of the Core Feature Team
Management of offshore blueprinting teams in India for UX/UI, system architecture and technical solution concepts, testing
Development of a comprehensive roles and permissions concept for the customer self-care area, identity and access management, migration concept "Multi-Account Migration of Customers"
Product Owner, stakeholder management, creation of functional concepts for the areas of "Powers of Attorney" and "Roles and Permissions"
Tools: Jira, Confluence, MS Whiteboard, MS Teams, MS SharePoint, Axure, Figma, Salesforce, ForgeRock

Mar 2023 - Aug 2024

1 year 6 months

Scrum Master

Boris Gloger Consulting GmbH

Project for BMW CarIT – agile working model for the development of "Embedded Systems"
Scrum Master for the "Platform Security" team
Operating system development for a new automotive middleware
Development of security features for "Embedded Systems"
Lean business approaches (Team Mission, Value Proposition Canvas)
Team development, KPI reports for team and scope, creation and maintenance of working model documentation, onboarding and management of offshore developers (Chennai, India)
Tools: Jira, Confluence, MS Whiteboard, MS Teams, MS SharePoint, GitHub, Gerrit, SELinux, Android, various automotive control units

Jan 2022 - Sep 2022

9 months

Project Lead and Requirements Management

NFON AG

Project lead and requirements management for the new Business Support System at NFON AG
Coordination of an external service provider with 4 development teams
Coaching Vice President Product and Product Owner
Setup for agile product management within SAFe
Change management, organizational development, business process analysis
Tools: Jira, Confluence, Miro, Teams, aax3 Business Support System and Workflow Engine

Mar 2021 - Sep 2021

7 months

Agile Coach and Scrum Master

mytheresa.com GmbH

Migration and relaunch of "mytheresa.com", one of the world's leading online stores for luxury fashion
Replacement of an existing eCommerce platform based on Magento 1, building a new solution based on "Sylius"
Coaching Head of Product and Product Owner, building a scaling framework according to SAFe for 7 agile teams at distributed locations, "Measure What Matters" approach (OKRs)
Change management, design thinking
Tools: Jira, Confluence, Miro, Slack, Zoom, Magento 1, Spryker, Sylius, React

Jan 2021 - Mar 2021

3 months

Agile Coach and Scrum Master

Boris Gloger Consulting GmbH

"Model Compare" project – optimization of the Porsche AG website
Scrum Master for the "Model Compare" team, creation and relaunch of the model comparison on porsche.com
Support for scaling according to SAFe
Tools: Jira, Confluence, Miro, MS Teams, Slack, Sitecore CMS

Jan 2020 - Dec 2020

1 year

Agile Coach and Scrum Master

Boris Gloger Consulting GmbH

Project 'Plattform 4.0' – building a content management solution for HUK-Coburg
Scrum Master for the 'Content Management' and 'Web Analytics' teams
Agile Coach for the setup and optimization of a scaled agile approach model in the overall project
Conceptual support for content and asset management
Transition of the overall project to a remote setup due to the Corona pandemic
Management of external service providers, Change Management
Systems: Jira, Confluence, MS Teams, Adobe Experience Manager, Adobe Analytics, Angular

Sep 2019 - Dec 2019

4 months

Requirements Management and Product Selection

Zalando AG

Requirements management and product selection for an innovative logistics platform ('Pick-up & Drop-off Points') at Zalando AG
Optimizing and detailing software requirements
Selecting and evaluating vendors and software solutions
Analyzing and designing business processes
Design Thinking, Prototyping, Tendering, Procurement Process
Tools: Axure, Google Docs

Sep 2018 - May 2019

9 months

Frankfurt, Germany

Project Manager

AOE GmbH

Project management for the relaunch of a digital marketplace solution
Relaunch of a multi-channel marketplace for Fraport AG, including web app
Management and coordination of multiple agile teams under SAFe
Product development of the OM3 digital marketplace solution
Agile project management, Product Ownership, Management Consulting, Coaching
Systems: Target Process, Confluence, Jira, MS Office, Magento 1, Akeneo, Searchperience, Mule, Flamingo, Amazon Web Services

Apr 2018 - Jul 2018

4 months

Management Consulting

Boris Gloger Consulting GmbH

Agile Transformation project for Smart Mobility Sales & Operations, Porsche AG
Organizational development and consulting on agile practices, Porsche AG
Advising and coaching transition and leadership teams
Design and initial implementation of an agile working model
Organizational development, Coaching, Agile Practices
Tools: flipcharts, whiteboards, PowerPoint, Confluence, SharePoint

Nov 2017 - Apr 2018

6 months

Auckland, New Zealand

Project Manager, Scrum Master and Coach

AOE GmbH

Project management for the implementation of an international digital marketplace solution
Building a multi-channel platform for Auckland Airport/New Zealand
Management and coordination of multiple Scrum teams (external/internal)
Customer communication, Consulting on eCommerce Solutions
Management Consulting
Systems: Target Process, Confluence, Jira, MS Office, Magento, Akeneo, Searchperience, Mule, Octopus

Mar 2017 - Jun 2017

4 months

Management Consulting

Boris Gloger Consulting GmbH

Digital Campus project – Global digital customer file, Commerzbank AG
Consulting and optimization of a scaled agile approach within the digitalization strategy
Coaching teams and Product Owners
Advising on the implementation of a digital document workflow and document management system
Agile approach (SAFe), Scrum Master, Design Thinking
Tools: Sharepoint, MS-Office, Slack

Jun 2016 - Mar 2017

10 months

Management Consulting

Boris Gloger Consulting GmbH

Connected Cars project, Mercedes Me App, Daimer TSS GmbH
Consulting an international automotive company to optimize the agile process model
Coaching teams and Product Owners
Advising on building a multi-purpose app in an international environment
Coaching, scaled agile approach according to LeSS
Systems: Jira, Confluence, MS-Office, Slack, iOS, Android, Web services, Java, Spring Framework, SAP

Jan 2016 - May 2016

5 months

eCommerce Project Lead

Cognizant GmbH

eCommerce project lead for building a multi-channel platform
Development of an eCommerce solution for an international company in the duty-free market (Gebrüder Heinemann)
Requirements gathering and stakeholder management
Design and consulting for eCommerce solutions
Requirements management, management consulting
Systems: Sharepoint, Axure (prototyping), MS-Office, SAP, Hybris, Magento

Jan 2015 - Dec 2015

1 year

Frankfurt, Germany

Project Lead, Scrum Master and Coach

AOE GmbH

Project lead for the implementation of an online marketplace
Building a multi-channel platform (B2C) for an international, publicly traded large corporation (Fraport AG, Frankfurt)
Steering and coordinating multiple Scrum teams (external/internal)
Client communication, consulting for eCommerce solutions
Management consulting
Systems: Target Process, Confluence, Jira, MS-Office, Magento, Akeneo, Searchperience, Mule, Octopus, SAS Business Intelligence

Jun 2014 - Dec 2014

7 months

Interim Manager

simyo GmbH, Telefonica Deutschland AG

Sales optimization of the online shop
Concept for a discount engine and technical optimization of partner management
Setting up and optimizing reporting and dashboards
Setting up an agile requirements management system (processes, documents)
Online sales, management consulting, Scrum coach
Tools: Adobe Analytics, cognos, JIRA, MS-Office

Dec 2013 - Jun 2014

7 months

Interim Project Manager and Chief Scrum Master

Vodafone Group Plc

Vodafone eCare project
Implemented a new Customer Self Care area based on Oracle WebContent, managed and coordinated four Scrum teams in Chennai, India
Set up agile project management
Chief Scrum Master for four offshore teams, consulting, Scrum coach
Systems: Rational Team Concert, Enterprise Architect, SharePoint, Oracle WebContent, J2EE, Oracle Fusion Middleware 11g

Mar 2013 - Aug 2013

6 months

Interim Manager

buch.de AG/Thalia Holding

Optimized requirements management and project organization, conveyed essential agile project management basics to stakeholders and management
Optimized requirements documents (JIRA tickets and templates)
Designed and ran workshops to realign requirements management
Management consulting, Scrum coach
Tools: Confluence, JIRA, MS Office, OmniGraffle Pro

Jul 2012 - Jan 2013

7 months

Product Owner Shop and Customer Portal

Deutsche Telekom AG, Products&Innovation

Connected Home project (QIVICON)
Defined business processes for the eCommerce area
Managed the tender process and vendor selection for a shop solution
Set up a maintainable CMS solution based on Typo3
Business process analysis and design
Tools: Axure, JIRA, MS Office
Systems: HTML5, MySQL, PHP5, Subversion, Typo3

Jul 2008 - May 2012

3 years 11 months

Project Manager, Scrum Coach, IT Analyst, Software Architect

congstar GmbH, Gruppe Deutsche Telekom AG

Realized a complex eCommerce solution as part of New IT for congstar
Designed and implemented a workflow-based, modular eCommerce solution for the telco industry
Coached teams to improve their architectural capabilities
Strategic IT consulting
Tools: Jenkins, JIRA, Selenium, SharePoint, Subversion
Systems: aax2, Hibernate, Java EE, Oracle 10g, Web Services

Jul 2006 - Present

19 years 4 months

Freelance eBusiness Consultant

Focus on eCommerce, connected business, and content management: strategy, organizational and process consulting, design and implementation services, project management, and project development.

Nov 2004 - Jun 2006

1 year 8 months

Friedrichsdorf, Germany

Key Account Manager

M.I.T newmedia GmbH

Managing existing clients
Acquiring new clients
Preparing proposals
Giving presentations
Coordinating projects
Developing and implementing concepts to open new markets and acquire customers.

Sep 2002 - Oct 2004

2 years 2 months

Freelance eLearning and Knowledge Management Consultant

Business development and pre-sales consulting
Organizational and process consulting, including concept development and implementation
Project management and project development.

Jun 2001 - Aug 2002

1 year 3 months

Berlin, Germany

Head of Berlin Unit and eBusiness Consultant

xmachina GmbH

Acquiring clients and consulting in the publishing, media, real estate, and healthcare sectors
Setting up the Berlin office
Key account manager for Berlin clients
Project lead for the eLearning project "LifeLab"
Organizational development and process design.

Sep 1999 - May 2001

1 year 9 months

Potsdam, Germany

Project Manager / Director of Production Europe

Viviance new education GmbH

Building international project coordination
Organizational development and process design at the European level
Resource planning, budget and personnel responsibility
Responsible coordination and consulting for eLearning projects in finance, industry, and publishing.

Training and Coaching in Agile Topics

Various

Workshops: SAFe training, Scrum Master and Product Owner training
Agile organizational development and management consulting
Product development and design thinking workshops
External team support, e.g., retrospectives, backlog creation and refinement, team–product owner communication
Tools: flipcharts, whiteboards, PowerPoint, Teams, Zoom

Summary

As an experienced Scrum Master and Agile Coach, I bring extensive know-how in software engineering and agile organizational development. I have broad experience in requirements analysis and creating innovative solution concepts. My main focus areas include key industries such as retail, telecommunications, automotive, and financial services.

I am strong in communication and presentation and have several years of experience with scaled agile methodologies and digitization projects. My profile is rounded off by professional MS Office skills and excellent facilitation abilities.