Development and implementation of IT architectures for:
Business-critical applications
BCM/ITSCM
SAP, BTP and S/4 HANA
Azure
Interfaces
IT infrastructure according to the Uniper security guide and compliance policies
IT cloud infrastructure management:
Requirements management and SLA definition for critical SAP and non-SAP applications and infrastructures based on the Key Production Environment (KPE) algorithm.
Creation of a conceptual target architecture according to Uniper security guid e and compliance policies.
Creation of agile project plans for the migration.
Risk management and vulnerability analysis.
Development of training materials and e-learning for application managers and business owners.
Establishment and optimization of risk management processes for applications and assets.
Creation of action catalogs, architectures, and ITSCM/emergency plans.
Identification and coordination of internal and external partners.
Development of BCM/ITSCM concepts and IT infrastructure architectures for business-critical applications according to Azure Cloud, SAP BTP and Uniper governance frameworks.
Development, documentation and implementation of ITSCM/emergency plans in line with disaster recovery (DR) patterns and classes.
Preparation of training materials and coordination of training for BCM and ITSCM.
Testing, simulation (including cyber-attack scenarios) and optimization of BCM and ITSCM plans and IT architectures.
Continuous training of management and staff in IT architectures, operating models, SAP BTP as well as BCM and emergency plans.
Technical leadership of the SAP services team:
Management and coordination of external vendors, service owners and application managers in accordance with SLAs and contracts.
Development and implementation of ITSM processes (Incident, Problem, Change, SLM, IT Security, Provider Management, ITSCM, Asset and Configuration Management).
Training of internal and external service providers, service managers and application managers in ITSM processes.
Optimization of IT service contracts and OLAs.
Updating the service catalog in collaboration with stakeholders.
Regular communication and escalation of issues between stakeholders.
Definition of responsibilities and monitoring of SLA criteria, including RPO and RTO.
Conducting root cause analysis and coordination among stakeholders.
Partial role as Release Manager for SAP ERP releases.
Migration tasks:
Requirements management:
Identification of IT infrastructures, applications, human resources and OKRs for migration.
Budgeting and financial planning.
Risk management:
Identification of potential risks and development of countermeasures.
Transformation and migration activities:
Definition and execution of transformation and migration plans.
Reporting:
Weekly reporting to the Uniper vice president and senior management.
Project management tools:
Maintenance of project plans and backlogs in Jira and Azure DevOps.
Stakeholder management:
Coordination of up to 50 internal and external stakeholders.
Workshops & meetings:
Preparation and delivery of training, meetings and workshops.
Quality assurance:
Definition of quality gateways and monitoring.
Test management:
Create & document test plans.
Evaluate possible risks for tests.
Identify stakeholders for test plans.
Document test scenarios.
Define possible error categories.
Define quality gateways for test scenarios.
Coordinate and execute tests.
Business area: Energy Method/Standards/Software: MS Project, ITIL® V3/V4, Enterprise Architecture Management Framework (TOGAF), ServiceNow, Symbio, Azure, SAP BTP, SAP CPI, SAP S/4 HANA, SAP SuccessFactors, ISO 27000, Linux and Windows Server, Jira, Confluence, SAP FieldGlass (SaaS for time tracking)
Migration from on-premise to Azure Cloud operation of business-critical SAP and non-SAP applications and IT infrastructure design, development and implementation of SLAs for external service providers. Development and implementation of a decommissioning guide for legacy systems.
IT cloud infrastructure management:
Support in decommissioning legacy systems such as databases, applications (SAP), servers and IT infrastructures being migrated to Azure.
Design and implementation of IT architectures in Azure and SAP Cloud.
IT project management tasks:
Creation and management of projects for migrating SAP applications to Azure.
Identification of potential risks and development of countermeasures.
Weekly reporting to the Uniper vice president and senior management.
IT service management (ITSM) tasks:
Definition, design and implementation of an operating concept in ServiceNow for SAP and business-critical applications.
Continuous development and optimization of the operating concept.
Identification of external and internal stakeholders responsible for operating models.
Development and optimization of the service catalog.
Development, definition and implementation of SLAs.
Identification, management and coordination of external partners.
Implementation of continual service improvement (CSI).
Documentation of technical requirements, cost control.
Optimization and improvement of IT service management & enterprise architecture management (EAM) in Uniper Corporate IT.
Design, development and negotiation of SLAs.
Coordination and management of external and internal providers according to contracts and SLAs.
Preparation of tender documents for contract awards.
Support for compliance, audit, contract management & internal controls.
Industry: Energy Method/Standards/Software: ITIL® V3/V4, Scrum, Kanban, COBIT/IT Control, Enterprise Architecture Management, ServiceNow, Azure, SAP Solution Manager/ChaRM, SAP Fiori, SAP S/4 HANA On-Premise, SAP GRC, SAP BTP, Splunk Enterprise, ISO 27000
Continuous IT service improvement for IT security (CSIP for IT Security). Project to improve and optimize security patch management processes.
Industry: Technology Method/Standards/Software: BPMN, ITIL, ISO 27001/5, UML, Bizagi, yEd, draw.io
IT service management solution architect and process designer for subprojects “One Call Steering (1CA) and EU General Data Protection Regulation (GDPR)” and Vodafone governance program.
Project 1: IT service management processes for Enterprise Data Services Platform (EDSP) in BI-Vodafone Kabel Deutschland.
Project 2: Implementation of EU General Data Protection Regulation (GDPR) in Business Data Warehouse.
Role in Project 1: Solution architect for ITIL service transition and service operation processes:
GAP analysis for service transition and service operation processes.
As-is analysis of stakeholders.
As-is analysis of ITSM applications used.
As-is analysis of RACI matrix.
As-is analysis of KPIs and service reports.
Design and implementation of an operating model (service operation) for EDSP.
Design and implementation of the to-be state.
Design and implementation of release and deployment management.
Design and implementation of incident management.
Scope of the GAP analysis and solution design:
Deployment management.
Change management.
Request fulfillment.
Problem management.
Incident management.
Application management.
Operations control and event management.
Operational steering.
Request & order management.
Supplier & partner management.
Service catalog management.
Service level management.
IAM management.
Service introduction management.
Release introduction management.
Technical management.
Major incident.
Security management.
Access management.
Disaster and recovery.
Role in Project 2: Business process designer for Art. 65 “Right To Erasure”:
Design and implementation of the business process for GDPR Art. 17 and Art. 21.
Design and implementation of policies.
Design and implementation of TOMs.
UAT and training.
Industry: Telecommunications / Vodafone Method/Standards/Software: ITIL® V3, GDPR, UML, SWOT, BPMN, Enterprise Data Warehouse and BI (based on Oracle Linux, PL/SQL and Oracle GoldenGate), Remedy, Visio, draw.io, Jira, HP ALM, MS Office
Go-live of SAP Payment Engine (PE) at HSBC Trinkaus & Burkhardt AG.
Industry: IT services / Finance Method/Standards/Software: ITIL® V3, GDPR
IT service management, DevOps and IT infrastructure management in SAP Product System Delivery (PSD) - DevOps business unit.
Tasks as technical project manager and stream lead:
As-is and to-be analysis of PSD IT infrastructure according to SAP cloud delivery (IaaS, PaaS and SaaS), corporate takeover (Sybase by SAP) and agile guidelines.
Setting up the Landscape Conversion project worldwide.
Migration of Sybase physical servers to SAP data center.
Definition, preparation and moderation of the landscape conversion project plan and solution approach.
Definition and implementation of controlling and accounting attributes.
Definition of stakeholders and project organization.
Coordination of periodic workshops and project meetings.
Status reporting to stakeholders.
Project closure.
Operational tasks as interim IT manager to ensure operations for some SAP products:
Coordination and lead of post-mortem, root cause analysis, security incidents and major incident meetings with external and internal vendors.
Monitoring and reporting of security, major incidents and SLAs to senior management.
Coordination and monitoring of final solution implementations.
Coordination and lead of MoD meetings.
Development and implementation of MoD shift plans.
Tasks as process designer and trainer in GLDS:
As-is and to-be analysis of IT and operational processes and procedures.
Design, development, optimization and roll-out of the following IT processes/procedures according to SAP cloud delivery and agile guidelines:
Major incident and IT service-continuity management.
Validation and verification process.
Follow-the-sun MoD concept.
Postmortem process.
Escalation notification procedure.
Operational improvement procedure according to ITIL.
Training of staff in ITIL and service management.
Tasks as developer for open source products & software:
Identification of open source products for HANA development.
Installation and testing of open source products.
Introduction of possible open source products.
Maintenance and operations of products.
Industry: Software Manufacturer / SAP Walldorf Method/Standards/Software: ITIL, ISO 27001/5, COBIT, SCRUM, UML, SAP S/4 HANA, SAP Basis, SAP Fiori, SAP Solution Manager, SUSE Linux Enterprise Server, Ubuntu, Eclipse-Neon, SAP HANA Studio add-on for Eclipse, MaxDB, Jira, MS Office, MS Project, Signavio, Jenkins, Kubernetes, Docker, SOLMAN
Volkswagen/Bechtle – Setup of a SW Package Factory
Tasks as IT architect:
As-is capture and analysis of existing IT and business processes, IT infrastructure and applications.
Definition of the to-be state of the SW factory for VW.
Setup of a SW package factory in different operating models under a service contract and solution concept.
Tasks as technical project manager:
Project planning and execution of contract items for the SW package factory solution.
Establishment of a SW package factory service organization.
Successful project closure.
Tasks as process designer and business analyst:
Adaptation, coordination and documentation of operational and control processes according to the outsourcing contract (VW/Bechtle) for the SW package factory.
Establishment, implementation and coordination of agreed processes and SLAs.
Integration of the SW package factory into the incident management process.
Industry: Automotive Software: Altiris, Wise Package Studio, PowerShell, VMware, SCCM, MS SharePoint, MS Project 2013, Visio Prof., Office 2013, Enterprise Helpdesk (Peregrine/HP Service Manager)
Programs and projects with the following focuses for SAP in ROT and Walldorf: Technical solutions and implementation of compliance and security requirements according to SOX/SOC1/2, GDPR, SAP cloud delivery data center operations and ISO 27001:2005 processes. Process design/optimization, process and service modeling, IT process maturity, IT value stream modeling, business process analysis (software procurement & licensing).
Industry: Software Manufacturer / SAP Walldorf Software: SAP HANA, SAP Basis, SAP Solution Manager, SUSE Linux Enterprise Server, Signavio, Sophos, McAfee, Oracle, MaxDB, Jira, MS Office, EMC² Method/Standards: ITIL, SOC 1/2, SOX, ISO 27000, COBIT, TOGAF, SCRUM, NIST Cybersecurity Framework, IT Forensics, UML, BPMN 2.0
Outsourcing and global operations for SAP and job scheduling – HENKEL
Industry: Chemicals / HENKEL USA/DE/HU/AT Software: SAP (FI, CO, HR), AutoSys, Oracle, Unix AIX, SAN, UC4, Tivoli Workload Scheduler
Service management and ITSCM concept according to ITIL® V2/V3 for business-critical applications – BMW Bank
Industry: Banking / BMW Bank Software: Business-critical banking applications and SAP, Remedy
IT service catalog:
Industry: Telecommunications / Vodafone Turkey Software: N/A
ITIL® V3 release and deployment management:
Industry: Banking / Deutsche Bank Software: Visio, Rational Method Composer 7.2, Maximo 7.2, MS Project, MS Office, Lotus Notes.
Service improvement program and IT optimization:
Industry: Pharmaceuticals / Merck Software: Remedy
BCM/ITSCM process design and implementation:
Industry: Banking / Nordics Software: Business-critical banking applications, Visio, MS Project, MS Office, Lotus Notes.
Security management solution for user profiles based on ISO 17799:
Industry: Semiconductor / AMD Dresden Software: N/A
Availability & capacity management:
Industry: Banking / Nordea Software: Business-critical banking applications, Visio, eESM, Unix AIX, IBM DB2, SAP, MS Project, Office, Lotus Notes
ITIL® V2 consulting
Industry: Automotive Supplier / Unger Software: N/A
Change management process design/implementation:
Industry: Banking / Nordea Software: Business-critical banking applications, Visio, MS Project, MS Office, Lotus Notes, eESM (IBM incident, problem, change and asset management tool)
SLA:
Industry: Banking / Nordea Software: Business-critical banking applications, Visio, MS Project, MS Office, Lotus Notes, eESM (IBM incident, problem, change and asset management tool)
Security management:
Industry: Banking / Nordea Software: Business-critical banking applications, Visio, MS Project, MS Office, Lotus Notes, eESM (IBM incident, problem, change and asset management tool)
ITIL® V2 incident and problem management:
Industry: Banking / Nordea Software: Business-critical banking applications, Visio, MS Project, MS Office, Lotus Notes, eESM (IBM service management tool)
Incident management tool selection and implementation:
Industry: Automotive / Audi Software: Remedy, Peregrine
Peregrine IRM Accelerator:
Industry: Banking & Insurance / ING Holland Software: Peregrine
Knowledge management:
Industry: Pharmaceuticals / Novartis Software: WriteAnswer, SearchNow, HelpNow, eESM
IT service support:
Industry: IT Service Provider / Telekom Germany Software: Peregrine, Remedy, USU
Worldwide training:
Industry: Cross-industry / IBM, Skill:Form, it-point Software: N/A
Sales and pre-sales specialist:
Software: IBM products and services
Change management:
Industry: Automotive / Visteon Germany Software: eESM
Industry: Cross-industry Software: USU, Peregrine, Remedy, Tivoli, MS MFC C++
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