Gazi Barut
Senior IT Architect, SAP, SAP BTP Architect, CPI Senior Consultant and Architect
Experience
Senior IT Architect, SAP, SAP BTP Architect, CPI Senior Consultant and Architect
Uniper Corporate IT
Development and implementation of IT architectures for:
Business-critical applications
BCM/ITSCM
SAP, BTP and S/4 HANA
Azure
Interfaces
IT infrastructure in accordance with the Uniper security guidelines and compliance policies
IT Cloud Infrastructure Management:**
Requirements management and SLA definition for critical SAP and non-SAP applications and infrastructures based on the Key Production Environment (KPE) algorithm.
Creation of a conceptual target architecture in accordance with Uniper security guidelines and compliance policies.
Creation of agile project plans for migration.
Risk management and vulnerability analysis.
Development of training content and e-learnings for application managers and business application owners.
Establishment and optimization of risk management processes for applications and assets.
Creation of action catalogs, architectures, and ITSCM/emergency plans.
Identification and coordination of internal and external partners.
Development of BCM/ITSCM concepts and IT infrastructure architectures for business-critical applications according to Azure Cloud, SAP BTP and Uniper governance frameworks.
Development, documentation, and implementation of ITSCM/emergency plans in accordance with disaster recovery (DR) patterns and classes.
Creation of training materials and coordination of BCM and ITSCM training sessions.
Testing, simulation (including cyberattack scenarios), and optimization of BCM and ITSCM plans and IT architectures.
Ongoing training of management and staff in IT architectures, operating models, SAP BTP, as well as BCM and emergency plans.
Technical Lead of the SAP Services Team:**
Management and coordination of external vendors, service owners and application managers in accordance with SLAs and contracts.
Development and implementation of ITSM processes (Incident, Problem, Change, SLM, IT Security, Provider Management, ITSCM, Asset and Configuration Management).
Training of internal and external service providers, service managers and application managers in ITSM processes.
Optimization of IT service contracts and OLAs.
Updating the service catalog in collaboration with stakeholders.
Regular communication and escalation of issues between stakeholders.
Definition of responsibilities and monitoring of SLA criteria, including RPO and RTO.
Conducting root cause analysis and coordination among stakeholders.
Partial release manager for SAP ERP releases.
Migration Tasks:**
Requirements management:
Identification of IT infrastructures, applications, human resources and OKRs for migration.
Budget and financial planning.
Risk management:
Identification of potential risks and development of countermeasures.
Transformation activities and migration:
Definition and execution of transformation and migration plans.
Reporting:
Weekly reporting to the Uniper vice president and senior management.
Project management tools:
Maintenance of project plans and backlogs in Jira and Azure DevOps.
Stakeholder management:
Coordination of up to 50 internal and external stakeholders.
Workshops & meetings:
Preparation and delivery of trainings, meetings and workshops.
Quality assurance:
Definition of quality gateways and monitoring.
Test Management:**
Creation & documentation of test plans.
Evaluation of potential test risks.
Identification of stakeholders for test plans.
Documentation of test scenarios.
Definition of possible error categories.
Definition of quality gateways for test scenarios.
Coordination and execution of tests.
Business Area: Energy Method/Standards/Software: MS Project, ITIL® V3/V4, Enterprise Architecture Management Framework (TOGAF), ServiceNow, Symbio, Azure, SAP BTP, SAP CPI, SAP S/4 HANA, SAP SuccessFactors, ISO 27000, Linux and Windows Server, Jira, Confluence, SAP FieldGlass (SaaS for time tracking)
Solution Architect, EAM IT Architect, Technical Project Manager, SAP Architect, ITIL® V3/V4 Expert
Uniper Corporate IT
Migration from on-premise to Azure cloud operation of business-critical SAP and non-SAP applications as well as IT infrastructure. Design, development and implementation of SLAs for external service providers. Development and implementation of a decommissioning guide for legacy systems.
IT Cloud Infrastructure Management:**
Support in decommissioning legacy systems such as databases, applications (SAP), servers and IT infrastructures migrated to Azure.
Design and implementation of IT architectures in Azure and SAP Cloud.
IT Project Management Tasks:**
Creation and management of projects for migrating SAP applications to Azure.
Identification of potential risks and development of countermeasures.
Weekly reporting to the Uniper vice president and senior management.
IT Service Management (ITSM) Tasks:**
Definition, design and implementation of an operating concept in ServiceNow for SAP and business-critical applications.
Continuous development and optimization of the operating concept.
Identification of external and internal stakeholders responsible for operating models.
Development and optimization of the service catalog.
Development, definition and implementation of SLAs.
Identification, management and coordination of external partners.
Implementation of Continual Service Improvement (CSI).
Documentation of technical requirements, cost control.
Optimization and improvement of IT service management & enterprise architecture management (EAM) in Uniper Corporate IT.
Design, development and agreement of SLAs.
Coordination and management of external and internal providers according to contracts and SLAs.
Preparation of tender documents for contract awards.
Support in compliance, audit, contract management & internal controls.
Industry: Energy Method/Standards/Software: ITIL® V3/V4, Scrum, Kanban, COBIT/IT Control, Enterprise Architecture Management, ServiceNow, Azure, SAP Solution Manager /CharRM, SAP Fiori, SAP S/4 HANA On-Premise, SAP GRC, SAP BTP, Splunk Enterprise, ISO 27000
Process Analyst and Designer, IT Security Expert
Siemens
Continuous IT service improvement for IT security (CSIP for IT Security). Project for improvement and optimization of security patch management processes.
- Tasks as Process Designer and QA Specialist with Business Process Model and Notation (BPMN 2.0):**
- As-is and to-be analysis of IT security patch management processes.
- Design of existing patch management processes.
- Quality control for security patch management processes.
- Quality control for process roles and RASCI matrix.
Industry: Technology Method/Standards/Software: BPMN, ITIL, ISO 27001/27005, UML, Bizagi, yEd, draw.io
IT Service Management and ITIL Specialist, Process Designer, Business Analyst
Vodafone
IT service management solution architect and process designer for the subprojects “One Call Steering (1CA) and EU General Data Protection Regulation (GDPR)” and Vodafone governance program.
Project 1: IT Service Management processes for Enterprise Data Services Platform (EDSP) in BI Vodafone Kabel Deutschland**
Project 2: Implementation of the EU GDPR in Business Data Warehouse**
Role in Project 1: Solution Architect for ITIL Service Transition and Service Operation Processes:**
GAP analysis for Service Transition and Service Operation processes.
As-is analysis of stakeholders.
As-is analysis of deployed ITSM applications.
As-is analysis of RACI matrix.
As-is analysis of KPIs and service reports.
Design and implementation of an operating model (Service Operation) for EDSP.
Design and implementation of the to-be state.
Design and implementation of release and deployment management.
Design and implementation of incident management.
Scope of the GAP analysis and solution design:**
Deployment Management
Change Management
Request Fulfillment
Problem Management
Incident Management
Application Management
Operations Control and Event Management
Operational Steering
Request & Order Management
Supplier & Partner Management
Service Catalog Management
Service Level Management
IAM Management
Service Introduction Management
Release Introduction Management
Technical Management
Major Incident
Security Management
Access Management
Disaster and Recovery
Role in Project 2: Business Process Designer for Art. 65 “Right to Erasure”**
Design and implementation of the business process for GDPR Articles 17 and 21.
Design and implementation of policies.
Design and implementation of technical and organizational measures (TOMs).
UAT and training.
Industry: Telecommunications / Vodafone Method/Standards/Software: ITIL® V3, EU GDPR, UML, SWOT, BPMN, Enterprise Data Warehouse and BI (based on Oracle Linux, PL/SQL and Oracle GoldenGate), Remedy, Visio, draw.io, Jira, HP ALM, MS Office
Enterprise Analyst, Contract Manager, Service Level Manager, Process Designer
HSBC
Commissioning of the SAP Payment Engine (PE) at HSBC Trinkaus & Burkhardt AG.
- Tasks as Service Level Manager, Contract Manager and Process Designer:**
- Definition and setup of a service catalog.
- Definition and documentation of incident management categories.
- Definition and documentation of SLA measurement procedures.
- Development and documentation of an impact analysis matrix for incident management.
- Development and documentation of a service/operating model for SAP PE.
- Development and documentation of the service contract.
- Development and documentation of data protection criteria according to EU GDPR.
Industry: IT Service Provider / Banking Method/Standards/Software: ITIL® V3, EU GDPR
Technical Project Manager, Process Analyst, Process Designer, Process Manager, Business and Data Analyst
SAP
IT service management, DevOps and IT infrastructure management in SAP Product System Delivery (PSD) - DevOps business unit.
Tasks as Technical Project Manager and Stream Lead:**
As-is and to-be analysis of PSD IT infrastructure according to SAP Cloud Delivery (IaaS, PaaS and SaaS), corporate acquisition (Sybase acquisition by SAP) and agile guidelines.
Setting up the landscape conversion project worldwide.
Migration of Sybase physical servers to SAP data center.
Definition, preparation and moderation of the landscape conversion project plan and solution approach.
Definition and implementation of controlling and accounting attributes.
Definition of stakeholders and a project organization.
Coordination of periodic workshops and project meetings.
Status reporting to stakeholders.
Project closure.
Operational tasks as interim IT manager to ensure operations for certain SAP products:**
Coordination and leadership of post mortem, root cause analysis, security incidents and major incident meetings with external and internal vendors.
Monitoring and reporting of security and major incidents and SLAs to senior management.
Coordination and monitoring of final solution implementations.
Coordination and leadership of MoD meetings.
Development and implementation of MoD shift plans.
Tasks as Process Designer and Trainer in GLDS:**
As-is and to-be analysis of IT and operational processes and procedures.
Design, development, optimization and rollout of the following IT processes/procedures according to SAP Cloud Delivery (IaaS, PaaS and SaaS) and agile guidelines:
Major Incident and IT Service Continuity Management
Validation and Verification process
Follow-the-Sun MoD concept
Postmortem process
Escalation notification procedure
Operational improvement procedures according to ITIL
Training of staff in ITIL and service management.
Tasks as Open Source Products & SW Developer:**
Identification of open source products for HANA development.
Installation and testing of open source products.
Introduction of potential open source products.
Maintenance and operation of products.
Industry: Software Manufacturer / SAP Walldorf Method/Standards/Software: ITIL, ISO 27001/27005, COBIT, SCRUM, UML, SAP S/4 HANA, SAP Basis, SAP Fiori, SAP Solution Manager, SUSE Linux Enterprise Server, Ubuntu, Eclipse Neon, SAP HANA Studio Add-On for Eclipse, MaxDB, Jira, MS Office, MS Project, Signavio, Jenkins, Kubernetes, Docker, SOLMAN
Technical Project Manager, Process Analyst, Business Analyst, IT Architect
VW (Volkswagen/Bechtle)
Volkswagen/Bechtle – Establishment of a SW Package Factory.
Tasks as IT Architect:**
As-is capture and analysis of existing IT and business processes as well as IT infrastructure and applications.
Definition of the to-be state of the SW Factory for VW.
Establishment of a SW Package Factory within different operating models under a service contract and solution concept.
Tasks as Technical Project Manager:**
Project planning and execution of contract deliverables within the SW Package Factory solution.
Establishment of a SW Package Factory service organization.
Successful project completion.
Tasks as Process Designer and Business Analyst:**
Adaptation, coordination and documentation of operational and control processes according to the outsourcing contract (VW/Bechtle) for the SW Package Factory.
Establishment, implementation and coordination of agreed processes and SLAs.
Integration of the SW Package Factory into the incident management process.
Industry: Automotive Software: Altiris, Wise Package Studio, PowerShell, VMware, SCCM, MS SharePoint, Project 2013, Visio Prof., Office 2013, Enterprise Helpdesk (Peregrine/HP Service Manager)
ITIL®, Process & Security Consultant, Designer, Business Analyst
SAP
Programs and projects with the following focuses for SAP customers in Walldorf and ROT. Technical solutions and implementation of compliance and security requirements according to SOX/SOC1/2, EU GDPR, SAP Cloud Delivery data center operations and ISO 27001:2005 in processes. Process design/optimization, process and service modeling, IT process maturity, IT value creation modeling, business process analysis (software procurement & licensing).
- Tasks as IT Security Consultant:**
- Requirements analysis and coordination of customer workshops.
- Design, development, implementation & documentation of the following IT processes according to SOX, SOC1/2, ISO 27001:2005 compliance, cloud delivery (IaaS, PaaS and SaaS), EU GDPR and SAP risk and security framework:
- Service Portfolio Management
- Risk Management
- IT Demand Management
- Service Catalog Management
- Backup and Restore
- E2E Client SW Delivery
- IT Security/Incident Management
- Emergency and IT Service Continuity Management
- User Access and Identity Management
- Malware Management
- Intrusion Detection
- Network & Communication
- SW Compliance
- IT Change Management Processes
- IT Security Management Process
- Optimization and implementation of SOC 1/2 and SOX controls in:
- Backup and Restore
- IT Security Incident
- Malware Management
- Security Patch Management
- User Access & Identity Management
- Change Management
- BCM/ITSCM
Industry: Software Manufacturer / SAP Walldorf Method/Standards/Software: SAP HANA, SAP Basis, SAP Solution Manager, SUSE Linux Enterprise Server, Signavio, Sophos, McAfee, Oracle, MaxDB, Jira, MS Office
Lead IT Architect, Project Manager, Release Manager
Henkel
Outsourcing and global operation for SAP and job scheduling – HENKEL.
- Tasks as Technical Project Manager and IT Architect:**
- As-is capture and analysis of existing IT and business processes as well as IT infrastructure across data centers.
- Definition and validation of the to-be state.
- Development of a migration and transition concept according to the to-be state to transfer job scheduling from four different service providers to one.
- Development of a project plan for execution.
- Definition and setup of an operating organization in Hungary.
- Development of an end-to-end migration solution (from AutoSys, UC4 to Tivoli Workload Scheduler).
- Development of a transition and rollout plan.
- Creation and definition of release guidelines, test scenarios and user acceptance criteria (UAT).
Industry: Chemical Industry / HENKEL USA/DE/HU/AT Software: SAP (FI, CO, HR), AutoSys, Oracle, Unix AIX, SAN, UC4, Tivoli Workload Scheduler
Lead Architect, Process Designer, Service Manager
BMW Bank
Service management and ITSCM concept according to ITIL® V2/V3 for business-critical applications – BMW Bank.
- Capture of existing BMW Bank business and IT processes.
- Definition of the as-is state of existing BMW Bank business and IT processes.
- Definition and alignment of a to-be service support and service delivery model for outtasking business-critical applications.
- Preparation and moderation of workshops for delivery models.
- Design, development and implementation of processes for service support and service delivery according to the contract and alignment.
- Design, development and implementation of BCM/IT service continuity management and identity/access management processes.
- Design, development and implementation of SLAs and OLAs according to contract management.
Industry: Banking / BMW Bank Software: Business-critical banking applications and SAP, Remedy
Consultant, Solution Architect and ITIL® Expert
Vadafone Turkey
IT service catalog
- Customer consulting regarding the IT service catalog.
- Creation of an IT service catalog for billing and sales business areas.
Industry: Telecommunications / Vadafone Turkey
Consultant, Solution Architect, ITIL® Expert and Designer
Deutsche Bank
ITIL® V3 release and deployment management
- Design, development and implementation of a release and deployment process.
- Design and development of an operational organization for release and deployment.
- Conceptualization of tool support for release and deployment management processes.
- Coordination and facilitation of alignment workshops.
- Creation of test scenarios and training materials.
Industry: Banking / Deutsche Bank Software: Visio, Rational Method Composer 7.2, Maximo 7.2, MS Project, MS Office, Lotus Notes
Consultant, Improvement Program Manager
Merck
Service improvement program and IT optimization
- Service desk optimization.
- Quality management and KPI definition.
- Implementation and monitoring of KPIs.
Industry: Pharma / Merck Software: Remedy
Consultant, Solution Architect, ITIL® Expert & Designer
Nordea Bank
BCM/ITSCM process design and implementation
- Ensuring IT continuity in case of a disaster.
- Design and implementation of BCM/ITSCM according to ITIL®.
- Development of an IT emergency plan.
- Development of test scenarios.
- Implementation and testing of the IT emergency plan.
Industry: Banking / Nordea (Scandinavia) Software: Business-critical banking applications, Visio, MS Project, MS Office, Lotus Notes
Consultant
AMD
Security management solution for user profiles based on ISO 17799
- Presentation of a security management solution in accordance with ISO 17799 specifications.
Industry: Chip Industry / AMD Dresden
Solution Architect, Process Designer and ITIL® Expert
Nordea Bank
Availability & capacity management
- Design and implementation of availability & capacity management processes.
- Ensuring and planning the availability and capacity of business-critical applications (online banking).
- Development of a solution for IT availability and capacity.
- Design and development of algorithms for calculating availability, capacity and performance.
Industry: Banking / Nordea Software: Business-critical banking applications, Visio, eESM, Unix AIX, IBM DB2, SAP, MS Project, MS Office, Lotus Notes
Consultant and ITIL® Expert
Unger
ITIL® v2 consulting
Industry: Automotive Supplier / Unger
Solution Architect, Process Designer and ITIL® Expert
Nordea Bank
Change management process design/implementation
- Development and implementation of the change management process.
- Documentation of the process.
- Creation of training materials for the process.
- Creation of test scenarios and user acceptance criteria (UAT) for eESM.
Industry: Banking / Nordea Software: Business-critical banking applications, Visio, MS Project, MS Office, Lotus Notes, eESM (IBM Incident, Problem, Change and Asset Management Tool)
Consultant and ITIL® Expert
Nordea Bank
SLA
- Introduction of service level agreement process.
- Definition of KPIs and maturity levels.
- Review of the solution.
Industry: Banking / Nordea Software: Business-critical banking applications, Visio, MS Project, MS Office, Lotus Notes, eESM (IBM Incident, Problem, Change and Asset Management Tool)
Consultant, Security Management and ITIL® Expert
Nordea Bank
Security management
- Introduction and design of security management frameworks.
- Documentation of security processes.
- Creation of training materials for the processes.
- Rollout of security processes.
Industry: Banking / Nordea Software: Business-critical banking applications, Visio, MS Project, MS Office, Lotus Notes, eESM (IBM Incident, Problem, Change and Asset Management Tool)
Consultant, ITIL® Expert & Process Designer
Nordea Bank
ITIL® v2 incident and problem management
- Design of ITIL v2 incident and problem management processes.
- Documentation of the incident and problem management processes.
- Implementation of incident and problem management processes.
Industry: Banking / Nordea Software: Business-critical banking applications, Visio, MS Project, MS Office, Lotus Notes, eESM (IBM Service Management Tool)
Consultant, Remedy and Peregrine Specialist
Audi
Incident management tools selection and implementation
- Setup of a test environment with Peregrine and Remedy software for the incident management process.
- Design and customization of test scenarios in the test environment.
Industry: Automotive / Audi Software: Remedy, Peregrine
Consultant and Trainer
ING Holland
Peregrine IRM Accelerator
- Consulting on an accelerated ITIL service management solution (IRM-A).
Industry: Banking/Insurance / ING Holland Software: Peregrine
Consultant and Solution Architect
Novartis
Knowledge management
- Development and implementation of the knowledge management process.
- Implementation and customization of WriteAnswer, SearchNow tools.
Industry: Pharmaceutical / Novartis Software: WriteAnswer, SearchNow, HelpNow, eESM
Consultant
Telekom Germany
IT service support
- Consulting on the development and implementation of the service support process.
- ITSM tools selection.
Industry: IT Service Provider / Telekom Germany Software: Peregrine, Remedy, USU
ITIL® / Instructor
IBM, Skill:Form, it-point
Worldwide training
- Accredited trainer for ITIL®.
Industry: Cross-industry / IBM, Skill:Form, it-point
Sales Specialist, Solution Architect, Consultant
IBM
Sales, PreSales specialist
- Generation of solutions, offers and service descriptions.
- Customer relationship management.
Software: IBM products and service solutions
Process Designer and EMEA Change Manager
Visteon Germany
Change management
- Development and implementation of the change management process.
- EMEA change manager.
Industry: Automotive / Visteon Germany Software: eESM
System Management Specialist, Service Management Specialist, Developer
Various Clients
- Switzerland (insurance, banking, pharmaceuticals), Netherlands (banking, insurance), Turkey (banking), Austria (insurance, hospitals), Germany (armed forces, BWI and Federal Employment Agency), Czech Republic (automotive).
- System management (Tivoli monitoring, event correlation, inventory, software distribution, security).
- Software development (C, C++, Shell, Java).
- Development of a performance measurement method with C++.
- Implementation of service management tools (Tivoli).
- Network topology design and implementation.
- Software packaging.
- Database design and implementation.
Industry: Cross-industry Software: USU, Peregrine, Remedy, Tivoli, MS MFC C++
Languages
Education
University of Cologne
Doctor of Physics · Physics · Cologne, Germany
Certifications & licenses
ITIL V4 Foundation
IHK Certified IT Trainer
IHK
Microsoft Azure Fundamentals
Microsoft
Splunk Certified Power User
Splunk
Design and Leverage of Business Processes
Managing Consultant
IBM
ITIL® V3 Expert
ITIL® Service Management Instructor Training and EXIN Certification
EXIN
ITIL® Service Management Education and EXIN Certification
EXIN
IBM Signature Selling Education and Certification
IBM
ITIL® Foundation and EXIN Certification
EXIN
Peregrine Service Desk Education and Certification
Peregrine
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