Enes A.
Data Analyst
Experience
Jun 2024 - Jun 2025
1 year 1 monthİzmir, Turkey
Data Analyst
Telus Digital
- Took the lead in analyzing customer support data for a global e-commerce brand's UK and Ireland operations, identifying common issues that resulted in a 30% increase in first contact resolution and a 25% decrease in repeat customer requests.
- Created Power BI service performance dashboards to assist the team in identifying pain points and improving the overall customer experience, resulting in a 15-point increase in NPS.
- Worked together with IT and support teams to optimize CRM systems and workflows, resulting in a 20% reduction in average response times.
- Used Python (pandas, NumPy) to automate data transformation pipelines, converting complex datasets into usable insights that improved service efficiency.
- Designed feedback loops and implemented significant operational adjustments to reduce customer attrition by 18%.
- Maintained and improved internal Excel tracking tools for monitoring key performance indicators and delivering weekly updates across teams.
Feb 2022 - Mar 2024
2 years 2 monthsTurkey
Data Analyst
Awilda
- Focused on consumer behavior analytics for a local e-commerce platform, which resulted in a 20% increase in conversions and 15% greater retention.
- Managed over a million data records monthly using Excel and MySQL, lowering reporting time by about a third thanks to automation and better structuring.
- Created dashboards in Power BI that provided real-time visibility into sales and marketing performance, allowing teams to respond more quickly and accurately.
- Used Python (pandas, matplotlib, seaborn) to apply segmentation techniques and investigate product trends, resulting in a 10% increase in sales.
- Cleaned and standardized product data, which helped reduce product returns by 3%.
- Delivered realistic, easy-to-understand reports to management, many of which were used in critical decision-making processes.
Nov 2021 - Jan 2022
3 monthsBusiness Analyst Internship
Brainnest
- Conducted in-depth stakeholder analysis, identifying key needs and expectations. Utilized feedback to develop customer personas and improve customer targeting, resulting in a 15% increase in click-through rates.
- Analyzed company performance and departments, recommending cost-saving measures. Implemented cost optimization strategies, resulting in a 10% reduction in operational expenses.
- Conducted macroeconomic analysis, providing valuable insights for international expansion. Analyzed market potential and competitive landscape to identify high-potential international markets, leading to the successful launch of operations in 2 new countries.
- Conducted customer satisfaction surveys and feedback analysis, identifying areas for service enhancement and driving a 20% increase in customer satisfaction scores.
- Assisted in creating and implementing effective business strategies, resulting in improved overall efficiency. Implemented a performance tracking system, leading to a 20% improvement in project delivery timelines.
Languages
Turkish
NativeEnglish
AdvancedGerman
ElementaryItalian
ElementaryEducation
Sep 2019 - Dec 2022
University of San't Anna
Master degree · Economics · Italy
Sep 2012 - Jun 2018
Dokuz Eylul University
Bachelor degree · Economics · Turkey
Certifications & licenses
Davidson College Introduction To SQL
Microsoft Data Modeling And Visualization In Power BI
IBM Data Analyst
Udemy MySQL Bootcamps From Beginner To Expert
Driving Licence: B
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