Floor Supervisor

Supervising and coaching part-time staff to perform in accordance with the policies and the required standards of the business.

Checking and ensuring the operation of all machines, facilities and furniture at site.

Checking and ensuring safety and hygiene at working area.

Respond efficiently and effectively to customer requests to ensure prompt solution of issues.

Implement and execute organization-wide programs, promotions and marketing activities.

Providing feedback, training and skill development to staff to improve accuracy, productivity and quality.

Identifying areas of conflict among team members and immediately working to resolve those issues.

Performing other assigned tasks from Site Leader arising during operations.

Coordinating, supervising and evaluating work of part-time staff and reallocating resources to meet performance requirements.

Recruiting, hiring and training staff and providing ongoing feedback and probation performance evaluations for development.

Managing the weekly part-time staff roster.

Managing and controlling staff cost at site by planning use of staff cost effectively and dividing it into weekly, monthly and quarterly budgets.

Managing and controlling stock of uniforms and uniform items.

Providing feedback to the Cinema Manager or Site Leader about staff and service at site.

Tracking cheating reports at site and strictly following company policy.

Planning and organizing content for monthly meetings at site.

Actually saving 10% staff cost of the year based on the P&L report.

Generating a friendly and competitive working environment and promoting part-time staff.

Training Team Leaders on how to lead, promote staff and self-learning skills.

Managing and controlling warehouse at site.

Booking red invoices on the system.

Establishing and administering annual budget with effective controls to prevent overages, minimize burn rate and support sustainability objectives.

Managing and controlling goods in stock to maintain balanced COGS.

Forecasting and planning to order goods based on movie line-up.

Providing feedback to the Cinema Manager or Site Leader about sales revenue at site.

Resolving technical and operational issues during development, production, operational, or performance-based processes.

Checking and updating documents related to hygiene, green cards and certificates of goods.

Performing monthly stock counting and providing feedback to the Accounting Team and Cinema Manager about stock imbalances.

Ensuring revenues at the popcorn factory meet targets.

Maintaining friendly relationships with suppliers to provide goods for the company.

Controlling COGS at the site.

Guiding Team Leaders on task operation and control, and promoting them to Supervisor roles in coordination with Site Leader, Cinema Manager, and HR.

Managing document workflows.

Working effectively under high pressure.

Collaborating with other departments and providing solutions to improve job performance.

Planning activities at lobby to attract customers' attention.

Planning, organizing and decorating the cinema according to seasonal trends (Tet Holiday, Summertime, Halloween, Christmas) or movie themes.

Expanding relationships with external partners and securing group sales for the cinema.

Managing membership targets.

Managing group sales targets.

Checking and updating documents related to hygiene, green cards and certificates of goods.

Implementing daily hygiene checklists.

Working closely with maintenance staff and technicians to ensure a professional and safe working environment.

Informing related departments promptly in case of emergency.

Coordinating building maintenance, fixes and support schedules.

Inspecting cleanliness of areas and equipment to ensure sanitary standards are met.

Following daily movie schedules and providing feedback on customer trends.