Demian Rihs

ProjectManager (Salesforce Expert)

Guadalupe, Mexico

Experience

Oct 2022 - Jun 2024
1 year 9 months
Munich, Germany

ProjectManager (Salesforce Expert)

Telefonica Germany

  • Led a major IT transformation, migrating from a legacy telecom stack to a Salesforce Communication Cloud-based solution.
  • Specialized in Salesforce industry-specific features like OmniStudio, Vlocity EPC, and OrderManagement, which align closely with Consumer Goods Cloud capabilities.
  • Managed a cross-functional Agile delivery team with a €1.5M annual budget, delivering impactful results on customer experience and operational efficiency.
Sep 2022 - Present
2 years 11 months
Zürich, Switzerland

Co-founder & Salesforce Consultant

Cloud Consultants GmbH

  • Founded with a former colleague from a Salesforce consultancy Firm based in Switzerland.
  • We are specialized in Salesforce Core, Salesforce Industries (former Vlocity), Marketing Cloud, Tableau CRM and B2B Commerce Cloud.
  • We offer project management services and full stack Salesforce development.
Jun 2020 - Aug 2022
2 years 3 months
Zürich, Switzerland

CRMTechnical Architect

blue Entertainment AG

  • Designed and implemented Salesforce-based CRM architecture integrating Sales Cloud, Service Cloud, Marketing Cloud, and Tableau.
  • Developed automated segmentation, reporting, and marketing campaigns with a customer-first focus, analogous to Consumer Goods Cloud use cases.
  • Managed secure integrations with third-party ERP systems and ensured compliance with cloud security standards (SSO, 2FA, encryption).
Dec 2019 - Apr 2020
5 months
Zürich, Switzerland

Salesforce Consultant

Isobar AG

  • Delivered a Salesforce Service Cloud solution for a leading Swiss TV network in record time (3 months).
  • Initiated Service and Marketing Cloud implementations for a publishing client, demonstrating the ability to scale Salesforce solutions across diverse industries.
Nov 2018 - Nov 2023
5 years 1 month
Zürich, Switzerland

Founder

Ethereal LLC

  • I am the founder of a small company that sells private label brands on Amazon USA.
  • I gathered experience in dealing with Chinese suppliers, organizing shipments from China to the USA and marketing my products on social media channels and via PPCCampaigns.
May 2017 - Apr 2019
2 years
Zürich, Switzerland

Salesforce Consultant

Accenture AG

  • Collaborated with a global Consumer Goods leader to design and implement Salesforce Sales, Service, and Marketing Cloud solutions.
  • Focused on multi-cloud integration and maintaining data quality across systems using MDM.
  • Played a key role in GDPR/DSGVO compliance by modeling business and data processes.
  • Delivered all projects using Agile methodology, ensuring timely and efficient outcomes for the client.
Jan 2015 - Nov 2016
1 year 11 months
Lugano, Switzerland

PCHardware Technician

Antiproblems SA

  • I was in charge of all the hardware repairs on PC, Laptops and mobile phones that clients brought into the PC Shop.
  • I did all kind of repair jobs from small size mobile electronics to bigger PC hardware assembly.

Summary

Solution Engineer with over 9 years of consulting experience, specializing in Salesforce Core, Salesforce Industries andMarketing Cloud. Experienced business owner and team leader, having successfully led projects for enterprise andmid-sized companies. Proven track record in driving IT transformations, implementingmulti-cloud solutions, and ensuring seamless integration to deliver business value and enhance customer experience.

Languages

German
Native
English
Advanced
Spanish
Advanced
Italian
Advanced

Education

Sep 2012 - Sep 2015

SUPSI - University of Applied Sciences

Industrial Engineer · Industrial Engineering · Lugano, Switzerland

Sep 2010 - Sep 2012

ETH Zürich

Computer Science · Zürich, Switzerland

Certifications & licenses

Salesforce Certified Marketing Cloud Administrator

Salesforce

Salesforce Certified Data Arch. and Management Designer

Salesforce

Salesforce Certified Sales Cloud Consultant

Salesforce

Salesforce Certified Sharing and Visibility Designer

Salesforce

Salesforce Certified Marketing Cloud Consultant

Salesforce

Salesforce Certified Email Specialist

Salesforce

Salesforce Certified PlatformApp Builder

Salesforce

Salesforce Certified Field Service Lightening Consultant

Salesforce

IREB Certified Professional for Requirements Engineering

IREB

Salesforce Certified Administrator

Salesforce

Salesforce Certified Service Cloud Consultant

Salesforce

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