Demian Rihs
ProjectManager (Salesforce Expert)
Experience
Oct 2022 - Jun 2024
1 year 9 monthsMunich, Germany
ProjectManager (Salesforce Expert)
Telefonica Germany
- Led a major IT transformation, migrating from a legacy telecom stack to a Salesforce Communication Cloud-based solution.
- Specialized in Salesforce industry-specific features like OmniStudio, Vlocity EPC, and OrderManagement, which align closely with Consumer Goods Cloud capabilities.
- Managed a cross-functional Agile delivery team with a €1.5M annual budget, delivering impactful results on customer experience and operational efficiency.
Sep 2022 - Present
2 years 11 monthsZürich, Switzerland
Co-founder & Salesforce Consultant
Cloud Consultants GmbH
- Founded with a former colleague from a Salesforce consultancy Firm based in Switzerland.
- We are specialized in Salesforce Core, Salesforce Industries (former Vlocity), Marketing Cloud, Tableau CRM and B2B Commerce Cloud.
- We offer project management services and full stack Salesforce development.
Jun 2020 - Aug 2022
2 years 3 monthsZürich, Switzerland
CRMTechnical Architect
blue Entertainment AG
- Designed and implemented Salesforce-based CRM architecture integrating Sales Cloud, Service Cloud, Marketing Cloud, and Tableau.
- Developed automated segmentation, reporting, and marketing campaigns with a customer-first focus, analogous to Consumer Goods Cloud use cases.
- Managed secure integrations with third-party ERP systems and ensured compliance with cloud security standards (SSO, 2FA, encryption).
Dec 2019 - Apr 2020
5 monthsZürich, Switzerland
Salesforce Consultant
Isobar AG
- Delivered a Salesforce Service Cloud solution for a leading Swiss TV network in record time (3 months).
- Initiated Service and Marketing Cloud implementations for a publishing client, demonstrating the ability to scale Salesforce solutions across diverse industries.
Nov 2018 - Nov 2023
5 years 1 monthZürich, Switzerland
Founder
Ethereal LLC
- I am the founder of a small company that sells private label brands on Amazon USA.
- I gathered experience in dealing with Chinese suppliers, organizing shipments from China to the USA and marketing my products on social media channels and via PPCCampaigns.
May 2017 - Apr 2019
2 yearsZürich, Switzerland
Salesforce Consultant
Accenture AG
- Collaborated with a global Consumer Goods leader to design and implement Salesforce Sales, Service, and Marketing Cloud solutions.
- Focused on multi-cloud integration and maintaining data quality across systems using MDM.
- Played a key role in GDPR/DSGVO compliance by modeling business and data processes.
- Delivered all projects using Agile methodology, ensuring timely and efficient outcomes for the client.
Jan 2015 - Nov 2016
1 year 11 monthsLugano, Switzerland
PCHardware Technician
Antiproblems SA
- I was in charge of all the hardware repairs on PC, Laptops and mobile phones that clients brought into the PC Shop.
- I did all kind of repair jobs from small size mobile electronics to bigger PC hardware assembly.
Summary
Solution Engineer with over 9 years of consulting experience, specializing in Salesforce Core, Salesforce Industries andMarketing Cloud. Experienced business owner and team leader, having successfully led projects for enterprise andmid-sized companies. Proven track record in driving IT transformations, implementingmulti-cloud solutions, and ensuring seamless integration to deliver business value and enhance customer experience.
Languages
German
NativeEnglish
AdvancedSpanish
AdvancedItalian
AdvancedEducation
Sep 2012 - Sep 2015
SUPSI - University of Applied Sciences
Industrial Engineer · Industrial Engineering · Lugano, Switzerland
Sep 2010 - Sep 2012
ETH Zürich
Computer Science · Zürich, Switzerland
Certifications & licenses
Salesforce Certified Marketing Cloud Administrator
Salesforce
Salesforce Certified Data Arch. and Management Designer
Salesforce
Salesforce Certified Sales Cloud Consultant
Salesforce
Salesforce Certified Sharing and Visibility Designer
Salesforce
Salesforce Certified Marketing Cloud Consultant
Salesforce
Salesforce Certified Email Specialist
Salesforce
Salesforce Certified PlatformApp Builder
Salesforce
Salesforce Certified Field Service Lightening Consultant
Salesforce
IREB Certified Professional for Requirements Engineering
IREB
Salesforce Certified Administrator
Salesforce
Salesforce Certified Service Cloud Consultant
Salesforce
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