Dawood Helmi - Senior Technical Project Manager

Q: Where is Dawood based?

Dawood is based in Berlin, Germany .

Q: What languages does Dawood speak?

Dawood speaks the following languages: Arabic (Native), German (Advanced), English (Advanced) .

Q: How many years of experience does Dawood have?

Dawood has at least 20 years of experience. During this time, Dawood has worked in at least 7 different roles and for 5 different companies . The average length of individual experience is 3 years and 11 months . Note that Dawood may not have shared all experience and actually has more experience.

Q: What is Dawood's latest experience?

Dawood's most recent position is Senior Technical Project Manager at Ionos SE .

Q: What companies has Dawood worked for in recent years?

In recent years, Dawood has worked for Ionos SE and i2X GmbH .

Q: Which industries is Dawood most experienced in?

Dawood is most experienced in industries like Telecommunication , Information Technology (IT) , and Fashion and Apparel . Dawood also has some experience in Retail .

Q: Which business areas is Dawood most experienced in?

Dawood is most experienced in business areas like Project Management , Customer Service , and Information Technology (IT) . Dawood also has some experience in Operations and Product Development .

Q: Which industries has Dawood worked in recently?

Dawood has recently worked in industries like Information Technology (IT) .

Q: Which business areas has Dawood worked in recently?

Dawood has recently worked in business areas like Project Management , Information Technology (IT) , and Operations .

Recommended expert

Berlin, Germany

Experience

Jul 2022 - Nov 2025

3 years 5 months

Senior Technical Project Manager

Ionos SE

Led a company wide program to achieve C5 attestation and ITGS certification, enabling eligibility for governmental tenders and strengthening enterprise compliance.
Coordinated cross-functional workstreams across engineering, IT security, legal, HR, sales, and operations, ensuring alignment on requirements, timelines, and risks.
Optimized processes and refined documentation to meet C5/ITGS standards, improving audit readiness and internal control maturity.
Managed cloud infrastructure initiatives, including Managed Kubernetes deployments, and AWS-based enhancements for scalability and resilience.
Designed and rolled out scalable partner and merchant onboarding frameworks across European markets, improving time-to-activation and operational consistency.
Delivered regular program updates, risk assessments to the CTO & global leadership.
Served as Agile Coach, introducing Agile/Scrum/SAFe practices and driving continuous improvement across distributed delivery teams.

May 2020 - Jun 2022

2 years 2 months

Senior Technical Project & Product Manager

i2X GmbH

Led enterprise onboarding and internal delivery programs for AI-powered realtime calls transcription platform.
Collaborated with product, AI research, engineering, and customer success teams, serving as Product and Customer Success Manager, to standardize onboarding workflows, documentation, SLAs, and handover processes.
Built team-level and company-wide roadmaps with the CTO, aligning priorities, dependencies, and delivery timelines across functions.
Developed OKR/KPI dashboards to monitor onboarding efficiency, operational performance, and project health, enabling data-driven improvements.
Created training materials and onboarding playbooks to support consistent customer activation and internal enablement.
Introduced and coached Agile/Scrum practices across cross-functional teams, boosting velocity by 40% while enhancing delivery cadence, transparency, and coordination in a fast-paced scaleup environment.

Jan 2017 - May 2020

3 years 5 months

Telephony Product Owner

Zalando SE

Managed multi-locations rollout and onboarding of VoIP and contact center platforms across Europe, ensuring alignment between local IT teams and central infrastructure.
Led the vendor onboarding and transition project, achieving €1.2M cost savings while maintaining service continuity and compliance.
Used data insights and feedback loops to improve onboarding and user adoption experience.
Developed onboarding documentation and internal training materials to standardize service deployment across markets.
Collaborated with global stakeholders to implement best practices and operational standards for enterprise-scale telephony systems.

Feb 2013 - Dec 2016

3 years 11 months

Technical Project Manager

Orange Business Services

Managed B2B onboarding and delivery of VoIP solutions for enterprise customers, ensuring smooth activation and satisfaction through structured rollout frameworks.
Designed operational playbooks and standardized onboarding processes for local and international clients.
Coordinated stakeholders across departments and markets to align delivery and onboarding efficiency goals.
Coached PMO members on best practices in onboarding management and customer engagement.

Feb 2011 - Jan 2013

2 years

Customer Success Manager

Orange Business Services

Owned the end-to-end onboarding process for enterprise clients, ensuring seamless adoption and satisfaction across service lifecycles.
Built onboarding documentation and training resources for new customers and internal teams.
Conducted data-driven reviews and implemented continuous improvement strategies to enhance client experience and retention.

Jul 2007 - Jan 2011

3 years 7 months

Technical Support Team Lead

Orange Business Services

Led a cross-functional support team responsible for new customer onboarding and post-launch support.
Tracked KPIs to identify and resolve onboarding challenges, driving service improvement.
Facilitated onboarding meetings with enterprise clients and internal teams to ensure smooth activation and transition.
Coached team members on customer communication and onboarding best practices.

Aug 2005 - Jun 2007

1 year 11 months

Field & Implementation Engineer

Link dot Net

Held dual roles combining technical fieldwork and project coordination.
Installed and troubleshot POPs, trunks, DIDs, and local loops, and configured Cisco and Juniper equipment.
Acted as second-level escalation for the NOC, resolved complex hardware/software issues, and conducted training sessions for technicians.
Later focused on delivering leased line and internal network projects, ensuring timely implementation and customer satisfaction.
Supported project managers in scope control, risk mitigation, and capacity-driven upgrades such as DSL expansion.

Industries Experience

See where this freelancer has spent most of their professional time. Longer bars indicate deeper hands-on experience, while shorter ones reflect targeted or project-based work.

Experienced in Telecommunication (11.5 years), Information Technology (7.5 years), Fashion (3.5 years), and Retail (3.5 years).

Telecommunication

Information Technology

Fashion

Retail

Business Areas Experience

The graph below provides a cumulative view of the freelancer's experience across multiple business areas, calculated from completed and active engagements. It highlights the areas where the freelancer has most frequently contributed to planning, execution, and delivery of business outcomes.

Experienced in Project Management (14.5 years), Customer Service (11 years), Information Technology (6.5 years), Operations (5 years), and Product Development (2 years).

Project Management

Customer Service

Information Technology

Operations

Product Development

Summary

Program-Project Manager with 16+ years of experience driving enterprise-scale transformation across telecom, SaaS, e-commerce, and cloud infrastructure. Expert in shaping program strategy, orchestrating complex multi-team initiatives, and enabling high-velocity delivery through Agile, Scrum, and SAFe. Adept at steering AWS-driven modernization programs, optimizing cross-functional performance, and aligning executives, engineering, and operations around unified business goals. Recognized for decisive leadership, data-driven governance, and the ability to deliver clarity, accountability, and measurable outcomes.

Skills

Program Management, Global Onboarding, Process Design & Optimization, Cross-functional Collaboration, Stakeholder Management, Data-driven Decision Making, Operational Excellence, Training & Enablement.
Excel (Advanced), Powerpoint, Confluence, Jira, Looker (Basic), Sql (Basic), Okr Dashboards, Crm & Onboarding Platforms.

Languages

Arabic

Native

German

Advanced

English

Advanced

Education

Oct 2000 - Jun 2005

Tanta University

Bachelor’s · Communication and Electronics Engineering · Tanta, Egypt

Certifications & licenses

Agile Certified Practitioner PMI-ACP

Project Management Professional (PMP) Certified

ITIL V3 Certified

Program Management Professional (PgMP) training

Scrum Fundamentals

Profile

Created

January 2026

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Frequently asked questions

Do you have questions? Here you can find further information.

Where is Dawood based?

Dawood is based in Berlin, Germany.

What languages does Dawood speak?

Dawood speaks the following languages: Arabic (Native), German (Advanced), English (Advanced).

How many years of experience does Dawood have?

Dawood has at least 20 years of experience. During this time, Dawood has worked in at least 7 different roles and for 5 different companies. The average length of individual experience is 3 years and 11 months. Note that Dawood may not have shared all experience and actually has more experience.

What roles would Dawood be best suited for?

Based on recent experience, Dawood would be well-suited for roles such as: Senior Technical Project Manager, Senior Technical Project & Product Manager, Telephony Product Owner.

What is Dawood's latest experience?

Dawood's most recent position is Senior Technical Project Manager at Ionos SE.

What companies has Dawood worked for in recent years?

In recent years, Dawood has worked for Ionos SE and i2X GmbH.

Which industries is Dawood most experienced in?

Dawood is most experienced in industries like Telecommunication, Information Technology (IT), and Fashion and Apparel. Dawood also has some experience in Retail.

Which business areas is Dawood most experienced in?

Dawood is most experienced in business areas like Project Management, Customer Service, and Information Technology (IT). Dawood also has some experience in Operations and Product Development.

Which industries has Dawood worked in recently?

Dawood has recently worked in industries like Information Technology (IT).

Which business areas has Dawood worked in recently?

Dawood has recently worked in business areas like Project Management, Information Technology (IT), and Operations.

What is Dawood's education?

Dawood holds a Bachelor in Communication and Electronics Engineering from Tanta University.

Does Dawood have any certificates?

Dawood has 5 certificates. Among them, these include: Agile Certified Practitioner PMI-ACP, Project Management Professional (PMP) Certified, and ITIL V3 Certified.

What is the availability of Dawood?

Dawood is immediately available for suitable projects.

What is the rate of Dawood?

Dawood's rate depends on the specific project requirements. Please use the Meet button on the profile to schedule a meeting and discuss the details.