Coleman Williams
Sr. Director of HR, Talent & Communications
Experience
Jan 2022 - Present
3 years 7 monthsUnited States
Sr. Director of HR, Talent & Communications
Booster
- Operate as HR Business Partner for 160 field operations and 20+ technology employees, contributing to four reductions in force, emphasizing change management and leadership programs. Lead dynamic talent acquisition strategy with team of 8, crafting internal and external communication strategies that reduced time to hire 10% and increased social media followership 2% MoM. Build and direct Internal Communications, managing Town Halls and newsletters.
- Pioneered development of leadership framework with defined competencies and levels, securing C-suite support.
- Executed leadership programs for 60+ leaders and high-potential coaching initiatives for top performers that resulted in an average of 25% internal promotions each year.
- Established and managed bi-weekly all-leadership meetings, providing 360-degree coaching for individual leaders.
- Maintained company-wide attrition rate below 4% in 2023 or exhibited 12-month increase in engagement scores from 35 to 75.
- Initiated internal communications function, achieving remarkable 70%+ engagement in weekly huddles and 80%+ engagement in quarterly All Hands sessions.
Jan 2021 - Present
4 years 7 monthsSenior Director, People
Booster
- Demonstrated ability to effectively lead multi-function team. Established the company-wide Learning & Talent Development team supporting corporate, leadership, and field training & development, including onboarding, performance management, and succession planning. Delegated responsibility from Chief People Officer to lead People team strategy and operations, overseeing Business Reviews, team meetings and offsites, and annual goal setting. Directed Data Analytics team, establishing metrics for People team and providing insightful metrics to leaders in Operations org. Managed HRIS team to enhance workflow efficiencies and implement UKG and other HR tech. Oversaw data migration from sunsetted tech (ADP, Deputy, BambooHR) to newly implemented tech (UKG). Served as HR Business Partner, providing support during company RIF and contributing to ongoing people strategy for Operations and Finance teams.
- Crafted comprehensive talent management strategy encompassing end-of-year performance, engagement, and onboarding for all employees.
- Pioneered industry-leading CDL academy, expanding candidate pool, accelerating time to proficiency, and reducing overall people spend.
- Implemented Sora onboarding tool to enhance pre-hire efficiency and minimize candidate fallout.
- Introduced ongoing engagement strategy, launching quarterly pulse surveys using Lattice to assess employee engagement and collaborating with Senior Leaders on action plans.
- Built a comprehensive learning & development strategy, including establishing the leadership development function, creating leadership competencies, and organizing strategic leadership meetings to cascade, connect, and develop leaders across the company.
- Design and deliver development programs to address specific operational challenges and enhance employee capabilities, including business acumen (Fuel Supply), functional skills (Sales Boosts), and mentorship (Water Cooler Chats)
- Manage change through strategic communications with key stakeholders
- Collaborated with Executive Team to formulate culture and EVP statement, steering key culture initiatives. Developed Booster Experience, pinpointing crucial moments for employees and anchoring People initiatives. Led development of company’s DEIB strategy, aligning it with cultural objectives.
- Led company benefits program, involving selection of coverage, vendor negotiations, and management of open enrollment.
Jan 2021 - Dec 2022
2 yearsUnited States
Learning & Development Manager
Nylas
- Led design and implementation of comprehensive learning and development programs as company’s first Learning & Development Manager. Developed strategies for talent onboarding, skill enhancement, and career progression. Collaborated with cross-functional teams to ensure alignment with organizational goals.
- Established groundwork for manager development, onboarding, career growth, and engagement initiatives within rapidly expanding technology startup.
- Evaluated program effectiveness through metrics and feedback, continuously optimizing initiatives for maximum impact.
Jan 2016 - Dec 2021
6 yearsCharlotte, United States
Director of Learning & Development
AvidXchange
- Implemented strategy and led execution of enterprise-wide talent development strategies, emphasizing leadership and career development, amid significant organizational growth from 300 to 1800+ employees through multiple M&As and an IPO. Formulated and implemented coaching model integrated into leadership and teammate development programs, serving as leadership coach/partner to people leaders, senior leadership teams, high-potential teammates, and Talent Business Partners.
- Cultivated and sustained collaborative relationships with leadership across all levels, discerning business drivers and identifying learning priorities.
- Directed streamlined team of Learning and Development Specialists, overseeing needs analysis, solution recommendations, and the design/execution of targeted learning initiatives.
- Crafted and executed strategy for performance management programs, including end-of-year and mid-year processes.
- Provided vital support to VP Talent Development in implementing Talent Planning process, offering training to Talent Partners and collaborating with Senior Leaders on essential activities.
- Designed and executed extensive leadership development program encompassing competency building and structured development initiatives (Aspiring Leader, High-Potential, Frontline, Senior Leader, All Leaders), resulting in annual cultivation of 100+ proficient leaders.
- Developed a career development philosophy and introduced an extensive program and tool called "Bridge" to enhance employee development, learning, and engagement.
- This initiative led to a 0.7 improvement in Glassdoor ratings, with 86% of employees participating in monthly one-on-one sessions.
- 95% of employees documented their development goals, and 72% of employees chose self-directed learning, marking 30% increase from the pre-launch period.
Jan 2015 - Dec 2021
7 yearsCharlotte, United States
Senior Manager of Talent Operations
AvidXchange
- Drove organizational growth through 6-year progression, advancing from Instructional Designer facilitating operational onboarding to steering enterprise-wide talent processes as Manager of Talent Development. Further evolved into Senior Manager of Talent Operations, establishing centralized support team for HR programs, tools, and processes amid company expansion from 250 to 1800+ employees through M&As and IPO. Established learning and development function, fostering key partnerships within business and implementing best practices and operating procedures. Oversaw Talent budget in collaboration with SVP of Talent, maintaining ongoing responsibility for setting Talent Development budget in 2018, 2019, and 2020. Collaborated with business leaders and Talent Business Partners to pinpoint business priorities, propose effective solutions, and develop relevant content.
- Engineered and optimized HR processes and IT systems for efficient delivery of HR programs aligned with business strategy.
- Supervised team of 6 HR professionals while providing guidance on HR operations to over 40 HR teammates and serving 1600+ teammates.
- Delivered operational excellence support for Talent program offerings, encompassing best practices in process, technology, and program analytics.
- Led administration and ongoing management of all Talent systems, ensuring seamless functionality and alignment with strategic objectives.
- Oversaw entire Talent budget, collaborating closely with Talent Leaders, SVP of Talent, and Finance Business Partner to maintain alignment between planned and actual expenses in quarterly reporting.
- Functioned as primary liaison for HR tech stack vendors, skillfully negotiating contracts in collaboration with Procurement and Legal to ensure compliance. Managed end-to-end vendor selection process from RFP through implementation.
- Pioneered development of comprehensive Talent dashboard, presenting metrics for all Talent programs.
- Collaborated with other Talent Centers of Excellence to execute consistent communication and delivery channels in adherence to Internal Talent Communications and Marketing standards.
- Formulated inaugural set of standard operating procedures essential for establishing, managing, and executing ongoing Talent programs.
- Streamlined and centralized duplicative processes and systems, including learning management systems and HR email inboxes, into unified location.
- Guided team of L&D Specialists in designing, developing, and delivering role-based and enterprise-wide training solutions.
- Recognized strategic opportunities to enhance efficacy of learning offerings by utilizing KPIs and metrics.
- Revitalized organization's engagement strategy in 2019 through cross-functional collaboration with senior leaders to execute plan.
- Explored and evaluated emerging technologies while assessing current tools for designing, developing, and delivering learning; cultivated relationships with third-party training vendors.
- Established Compliance Alliance to identify compliance training needs and managed compliance program in collaboration with key stakeholders.
- Orchestrated launch of new technology platform, Bridge, to support teammate development, and spearheaded marketing and communication efforts to business.
Jan 2014 - Dec 2016
3 yearsCharlotte, United States
Instructional Specialist
Lowe's Corporation
- Fostered and managed collaborative relationships with Vendors, Merchandising, and Marketing teams to discern training opportunities, ensuring seamless cross-functional cooperation. Contributed to a committee that maintains and enhances learning processes and deliverable standards across the entire Learning & Development team.
- Conceptualized, crafted, and implemented training (sales skills, product knowledge, customer service, etc.) programs for store employees, incorporating e-learning modules, performance support tools, activity sheets, assessments, and in-aisle training initiatives.
- Orchestrated comprehensive redesign of store onboarding program for Appliance, Flooring, and Home Décor departments.
- Conducted thorough analysis of learning needs and spearheaded design and development of all learning materials, including eCourses, learning guides, and activity sheets.
Jan 2012 - Dec 2015
4 yearsInstructional Designer
Time Warner Cable
- Developed comprehensive curriculum and training materials for Residential Services enterprise-wide training, encompassing instructor-led sessions, job aids, and eLearning modules covering Customer Care, Sales, Retention, Tech Ops, product launches, and new initiatives. Directed and guided content specialists and vendors throughout curriculum and product launch design phases, ensuring alignment with strategic objectives and delivering high-impact training materials.
- Pioneered creation, development, and successful launch of Grow Together Leadership program, catering to all management levels, including Directors, VPs, and SVPs.
- Applied robust approach that integrated needs analysis, project management, and rigorous evaluation, ensuring measurable Return on Investment (ROI) for all training projects.
- Collaborated seamlessly with Learning and Development partners, subject matter experts (SMEs), executives, regional leadership, stakeholders, and vendors to align training initiatives with organizational goals.
- Engineered innovative learning solutions, resulting in elevated customer satisfaction scores, increased customer retention rates, and reduction in average handle time.
- Provided mentorship and coaching to new employees, facilitating smooth onboarding process that accelerated their integration into the organization.
El Segundo, United States
HR Administrator
Chipton-Ross, Inc
Houston, United States
Learning & Development Manager
Futurestep, Korn Ferry
United States
Business Education Teacher
Gaston County Schools
Summary
Dynamic and results-driven executive with extensive experience in strategic leadership roles, specializing in learning and talent management within diverse industries. Proven track record of implementing innovative learning and development programs, driving organizational effectiveness, and fostering a culture of continuous improvement. Adept at aligning talent strategies with business objectives, enhancing employee engagement, and optimizing HR processes. Skilled in cultivating high-performing teams, fostering collaboration, and executing talent development and retention initiatives. Demonstrated success as a visionary leader with the ability to drive positive organizational change and enhance overall people performance.
Languages
English
Native Education
Appalachian State University
Master of Art · Instructional Technology · Boone, United States
Appalachian State University
Bachelor of Science · Business Education · Boone, United States
University of Houston
Doctor of Education · Learning, Design & Technology · Houston, United States
...and 2 more
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