Chunghwan A. - Intern

Korea, Republic of

Experience

Jan 2025 - Present

1 year

Korea, Republic of

Provided IT support and system integration services for global retail brands, including Under Armour, Gucci, ALO
Managed IT service requests through SMA-X, tracking incidents and coordinating resolutions with relevant teams
Used SAP Easy Access to execute IT workflows, including store openings, procurement tasks, and system updates
Registered and monitored company devices remotely via VMware Workspace ONE, applying configurations and ensuring compliance
Monitored store KPIs in MyBusiness Dashboard to assess sales performance and operational efficiency
Configured POS terminals with Openbravo
Managed network equipment in Cisco Meraki Dashboard, reviewing port activity and maintaining connectivity

Jan 2022 - Dec 2025

4 years

Korea, Republic of

Designed and delivered lesson content using Google Workspace (Docs, Slides) and Microsoft Office (Word, PowerPoint)
Scheduled classes and managed student communications via Google Calendar, email, and internal LMS tools
Maintained student progress records in Google Sheets and organized resource libraries in Google Drive for easy access
Utilized AI to create lesson materials, quizzes, and interactive exercises, improving engagement and learning outcomes

United States

Developed a website project for the company, using HTML/CSS and JavaScript
Collaborated with the CEO on administrative tasks using Google Workspace (Docs, Sheets, Calendar) for document preparation, scheduling, and team coordination
Learned and applied basic social media management techniques, drafting posts and tracking engagement
Edited short promotional videos using Adobe Premiere Pro for online campaigns
Utilized AI for conducting market analysis with data compiled in Google Sheets and created cold-calling contact lists for outreach initiatives