Saddam H.
IT Support Officer and Graphic Designer
Experience
IT Support Officer and Graphic Designer
Kaka Stores
- Editing all types of images for e-commerce ([link]
- Working with front end in e-commerce ([link]
- Designing logos, banners, flyers and other materials
- Creating product descriptions
- Installing and configuring computer hardware and software systems, network
- Troubleshooting complex hardware and software issues
- Responding to technical support calls from end users of computer and software applications
- Installing updates (patches) to software applications
- Upgrading and maintaining hardware, operating systems, LAN, DNS and DHCP support functions
- Setting up user accounts and profiles on Active Directory and network
- Operating CCTV and resolving issues
Receptionist
Phillip Morris Regional Sales Office
- Maintaining security by following procedures and monitoring logbook
- Issuing visitor badges
- Briefing the team at the beginning of a new shift on developments since the last shift and sharing information about any security concerns
- Documenting all daily occurrences within the security department
Call Center Representative
Sigma Ventures
- Maintaining WARID Telecom BTS sites to prevent outages on commercial network
- Checking technical fault alarm sheet on a continuous basis and dispatching technicians when required
- Controlling movement of technicians on different cell sites
- Escalating major technical faults to the concerned zone engineer
Summary
Proven IT Support and Graphic Designing experience resolving computer, networking issues and editing images for an E-Commerce store. Strong background in project management and customer relations.
Languages
Urdu
NativeEnglish
IntermediateEducation
May 2014 - Sep 2016
bessing Model academy
Matriculation · Arts · Pakistan
Certifications & licenses
Saylani Mass IT
Saylani.com · Karachi, Pakistan
Internet Of Things (IoT) – Certificate
PIAIC
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