Christian Borowski - Head of People Ops Germany

Pulheim, Germany

Experience

Jul 2024 - Jun 2025

1 year

Düsseldorf, Germany

Head of People Ops Germany

Picnic GmbH

Responsible for the strategic development and implementation of measures to enhance the efficiency of operational employees in the fulfillment centers and last-mile delivery hubs (approx. 8,000 employees)
Managed a team of 50 employees, including 4 managers
Increased operational efficiency and reduced absenteeism by over 4 percentage points within 10 weeks
Improved unit economics by optimizing data and creating new employee support processes
Rolled out direct hiring and phased out collaboration with temp agencies, increasing payroll share from 60% to over 95% and reducing cost per hour
Automated and centralized processes to support further scaling by building a central support team

Aug 2021 - Jun 2024

2 years 11 months

Germany

Senior Manager Business Development

Wolt

Built and scaled the business with external fleet partners from scratch, resolving courier supply issues within 6 weeks
Scaled the courier network to several thousand couriers, covering 90% of total demand
Improved unit economics by 20% through efficiency measures with partner companies
Increased supply flexibility by implementing performance-based compensation systems
Led a team of 45 employees (including 6 managers) and 15 BPO service agents across various German locations
Coached team members, resulting in two promotions within ten months

Sep 2018 - Jul 2021

2 years 11 months

Berlin, Germany

General Manager

CleverShuttle

Held P&L responsibility and developed strategic partnerships through joint venture negotiations
Successfully executed two joint ventures securing multi-million euro investments for rapid expansion
Scaled the service to a three-digit number of drivers across multiple regions
Led day-to-day operations, including shareholder management with local partners
Established relationships with stakeholders (mayors, public authorities) to secure permits and approvals
Launched B2B services within two weeks during the COVID-19 pandemic as an additional revenue stream

Sep 2017 - Sep 2018

1 year 1 month

Hamburg, Germany

VP Business Development

wunder mobility

Built the B2B business unit from the ground up and transitioned the business model from B2C to B2B
Negotiated and closed six-figure contracts with transportation companies and industrial conglomerates within 6 months
Developed and coordinated pilot projects for new mobility services for a Japanese conglomerate, including business case modeling

Oct 2015 - Aug 2017

1 year 11 months

Stuttgart, Germany

Project Manager Strategy & New Business

Daimler AG

Managed the establishment of a joint venture with a U.S. mobility startup, including commercial and technical due diligence
Conducted commercial due diligence and prepared reports and board presentations
Coordinated technical due diligence, RFP, selection criteria, and consulting firm engagement within 6 weeks
Created decision templates for board resolutions and launched ridepooling services in London and Berlin
Evaluated additional European launch cities through data-driven analysis and collaboration with local subsidiaries
Represented the joint venture at internal roadshows to secure management buy-in

Jul 2013 - Sep 2015

2 years 3 months

Darmstadt, Germany

Management Consultant

leadvise reply

Focused on digital transformation, innovation management, and efficiency improvement for clients in financial services, chemicals/pharma, and manufacturing
Managed projects, conducted client meetings and workshops
Conceptualized a startup accelerator program for a pharmaceutical company and developed the business case
Conducted workshops with accelerator providers to connect the pharmaceutical company with the startup ecosystem

Mar 2011 - Jun 2013

2 years 4 months

Bonn, Germany

Management Consultant

4-advice GmbH

Developed new business areas, products, and business cases for clients in ICT, insurance, and private equity sectors
Managed projects, created presentations, and conducted market research
Modeled the impact of merging three digital services for a telecommunications company, calculating cost synergies and revenue potential
Prepared a decision document that guided the management’s final decision

Summary

As a business-minded leader and interim manager, I bring over ten years of experience in business development, scaling/transformation, and operations management. I have successfully built new business units and driven significant improvements in unit economics. My analytical, results-oriented approach helps optimize operations and improve organizational structures. I have repeatedly built and led high-performing teams in dynamic industries.

With a respectful and motivating leadership style, I create trust — especially in demanding situations, I value open, results-oriented communication. I tackle challenges with a data-driven, solution-oriented, and hands-on mindset, always focused on pragmatic execution and accountability.

Skills

Strategic Business Development And Scaling

Building And Scaling New Business Units (B2b, B2c)
Development And Execution Of Go-to-market Strategies
Negotiation And Closure Of Strategic Partnerships And Joint Ventures

Operations & Transformation Management

Optimization Of Operational Processes To Enhance Efficiency
Management Of Change Processes And Transformations
Analysis And Optimization Of Unit Economics

Leadership And Team Management

Leadership Of Complex Projects And Initiatives
Building New Teams As Part Of Growth And Transformation Projects
P&l And Budget Management

Languages

German

Native

English

Advanced

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