Claudia (Offenmüller) Schultjan
Project Manager Network Transformation
Erfahrungen
Juni 2024 - Bis heute
1 Jahr 1 MonateProject Manager Network Transformation
- Supported the Chief Network Architect in communicating and creating material for a 5-year automation strategy which targeted end-to-end automation capabilities (‘one-stop-shop’)
- Organized regular meetings with engineers, architects, and security to align
- Set up a dedicated project for firewall change request automation
- Supported the communication and tracking of actions for the VitalQIP to Infoblox migration
- Led the insourcing project for daily operations and project work from the external supplier
- Supported the target operating model and processes stream for building new teams (Network Operations and Build and Run Center)
Okt. 2023 - Nov. 2024
1 Jahr 2 MonatenProgram Manager Future Operations
- Planned and designed the program for Germany, proactively monitored its progress, resolved issues, and initiated corrective actions
- Analyzed, defined and implemented target operating model including tools, processes, and governance with Legal, DPOs, CDOs, IT Risk and Compliance (e.g. BAIT, MaRisk, KRITIS, DORA, GDPR, KWG and EBA Compliance) covering outsourcing governance and compliance, IT resilience and business continuity, data management, governance, and strategy
- Coordinated legal agreements and negotiations with multiple parties and external vendors across several jurisdictions
- Assured the quality and overall integrity of the program, ensuring internal consistency of the roadmap and coherence with infrastructure planning, interfaces with other programs, and corporate standards
- Aligned stakeholders including senior management (CIO, COO), global domain heads, global data privacy officers, workers’ council and enabled/trained employees of the German IT organization
- Authored and presented strategic papers to the management boards of several financial institutions
Okt. 2023 - Dez. 2023
3 MonatenLegal Tech Consultant
- Provided strategic guidance and technical expertise to the legal operations department of an international pharma company
- Conducted comprehensive assessment of the client's existing technology infrastructure, including software, hardware, and data management systems
- Evaluated the compatibility of existing systems with emerging legal tech solutions
- Collaborated closely with legal professionals and stakeholders to identify pain points, operational inefficiencies, and opportunities for process improvement
- Translated needs into technology requirements
- Researched, analyzed, and recommended legal technology solutions such as contract management systems and AI-powered legal platforms to select a contract clause library solution under consideration of budget, scalability, GDPR, IT resilience and user-friendliness
- Maintained and handed over detailed documentation of all technology solutions, configurations, and customizations to facilitate troubleshooting, updates, and compliance
Nov. 2022 - Mai 2023
7 MonatenData Protection Streamlead
- Analyzed, documented, and negotiated GDPR requirements with external vendors, the global delivery and product teams
- Analyzed, defined and implemented target operating model including tools, processes, and governance with Legal, DPOs, CDOs, IT Risk and Compliance (e.g. BAIT, MaRisk, GDPR, KWG and EBA Compliance) covering outsourcing governance and compliance, IT resilience and business continuity, data management, governance, and strategy
- Negotiated the introduction with the workers’ councils
- Planned and designed the rollout of ServiceNow for the German branch
- Authored and presented strategic papers to the management boards of several financial institutions
Nov. 2020 - Okt. 2023
3 JahrenProgram Manager, IT and Organizational Strategy
- Planned and designed the IT infrastructure and delivery transformation program for Germany, proactively monitored progress, resolved issues, and initiated corrective actions
- Analyzed, defined and implemented target operating model including tools, processes, and governance with Legal, DPOs, CDOs, IT Risk and Compliance (e.g. BAIT, MaRisk, KRITIS, DORA, GDPR, KWG and EBA Compliance) covering outsourcing governance and compliance, IT resilience and business continuity, data management, governance, strategy & architecture
- Coordinated legal agreements and negotiations with multiple parties and external vendors across several jurisdictions
- Assured the quality and overall integrity of the program, focusing on consistency of the roadmap and coherence with infrastructure planning, interfaces with other programs and corporate standards
- Aligned stakeholders including senior management (German CIO, COO), global domain heads, data privacy officer, workers’ council and employees of the German IT organization
- Authored and presented strategic papers to the management boards of several financial institutions
Juni 2020 - Nov. 2021
1 Jahr 6 MonatenProject Manager IT Service Management Transformation
Conducted gap analysis between current mode of operation and global standards (process analysis and process design) resulting in definition of the future mode of operation
Harmonized and automated processes enabling near- and offshoring, managed services and third-party contributions
Coordinated legal agreements and negotiations with multiple parties and external vendors across several jurisdictions
Set up IT governance strategy with Head of IT Risk, DPOs, CDOs, Compliance and Legal to ensure compliance with BAIT, MaRisk, KRITIS, GDPR, KWG and EBA Compliance
Aligned stakeholders including senior management (CIO, COO), global domain heads, data privacy officer, workers’ council and employees of the German IT organization
Authored and presented strategic papers to the management boards of several financial institutions
Provided facilitation, training, and coaching as communication manager and transformation coach
Introduced new organizational design, processes, and tools for ITSM ways of working
Engaged business roles and helped them understand the need for their active contribution
Juni 2019 - Juni 2020
1 Jahr 1 MonateProgram / PMO Manager, Automation & Innovation Strategy
- Developed process harmonization and automation measures focused on banking through process analysis, modeling and design
- Designed organizational and operational structure
- Defined and negotiated SLAs and KPIs with business stakeholders
- Executed the overall program lifecycle including business analysis, conception, development, test, go-live and post go-live support
- Supported the overall portfolio management of ‘Automation and Innovation’
- Authored and presented strategic presentations
Feb. 2019 - Dez. 2022
3 Jahren 11 MonatenTrainer Service Management Transformation
- Prepared and executed training seminars and sessions for IT Service Management transition covering Incident Management, Problem Management, Change Management, Service Catalogue, CMDB, Knowledge Management, Service Portal, and Visual Task Boards
- Delivered a series of trainings across the organization in formal settings
- Created course materials and documents such as handouts, manuals and exercises
- Evaluated effectiveness of training programs and provided learning outcomes
- Provided feedback after the training
Feb. 2018 - Juli 2019
1 Jahr 6 MonatenCommunication & Change Manager, IT Strategy
- Set up IT transition roadmap for reintegration of a transaction bank into the group
- Conducted organizational, operational and IT process analysis, modeling and design for virtualization, application and services migration
- Developed communication and change strategy governing all change management measures for the IT merger
- Created consistent voice line for the program including logo design, templates and information material for ExCo, directors, section heads and employees
- Coordinated negotiations with workers’ council and ExCo
- Built and maintained groupwide program presence (Intranet, SharePoint, Confluence, JIRA) and delivered proven workshop concept
- Created training and information material (films, newsletters, blog posts, handouts)
- Set up test lab for validation of technical changes and instructed test SPOCs
- Provided training schedules for new users, war rooms and support mailboxes
- Established efficient post go-live support
Mai 2017 - Dez. 2017
8 MonatenRelease & Change Manager, Agile Transformation
- Created change strategy and communication plan for enterprise architecture management and business process modeling tool implementation (ARIS and Alphabet) for over 15,000 new users groupwide
- Managed stakeholder and change management
- Developed stories, ideas and content across online and offline channels
- Served as key contact person for all roll-out questions
- Coordinated resource planning, work packages and timelines for roll-out in over 40 group sections as release manager
- Created information material, blogs and newsletters
- Planned major groupwide events focusing on stakeholder needs
- Executed workshops for communication management, change strategy and agile project management (Scrum Master, Product Owner)
- Managed project budget and monitored expenditures and costs against delivered and realized benefits
- Tracked and reported initiative progress to executive board (time, budget, resources, scope)
- Responsible for project documentation and quality assurance
- Coordinated back office functions: license management, contract management, resource management
Sprachen
Deutsch
Muttersprache
Englisch
Verhandlungssicher
Französisch
Fortgeschritten
Latein
Grundkenntnisse
Ausbildung
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Master of Education, Social Sciences and German · Social Sciences and German · Approximately Equivalent to a 1st Class Degree
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Bachelor of Arts, Social Sciences and German · Social Sciences and German · Approximately Equivalent to a 1st Class Degree
Zertifikate & Bescheinigungen
GDPR and Artificial Intelligence
GDPR – Current Developments acc. 37 Abs. 5 DSGVO
GDPR – Data Protection Officer
ISO/IEC 19011:2018 Foundation and Professional (ISMS Auditor)
ISO/IEC 22301:2019 Security and Resilience – Business Continuity Management
ISO/IEC 27001:2022 Foundation and Professional (SMS Security Officer)
KRITIS §8a Prüfverfahrenskompetenz
DLT Talent
Frankfurt School of Management and Finance
DeFi Talent
Frankfurt School of Management and Finance
CISSP – Cyber Information Systems Security Professional – Basic Training
ITIL v4
Information Security Awareness ISO 27001:2013
ServiceNow Administrator
Professional Scrum Master (PSM)
Professional Scrum Product Owner (PSPO)
COBIT 5 Foundation
Microsoft Office Specialist PowerPoint 2013 (MOS)
PRINCE 2 Practitioner
PRINCE2 Foundation
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